Comments on: Zappos.com Will One Day Rule The World! http://www.rather-be-shopping.com/blog/2009/03/09/zappos-doing-good/ Coupons, Frugal Living Tips, and Personal Finance Tips to Make Life A Little Easier Thu, 12 Nov 2009 00:45:59 -0800 http://wordpress.org/?v=2.8.6 hourly 1 By: Kyle http://www.rather-be-shopping.com/blog/2009/03/09/zappos-doing-good/comment-page-1/#comment-2436 Kyle Mon, 23 Mar 2009 15:39:10 +0000 http://www.rather-be-shopping.com/blog/?p=1245#comment-2436 Thanks ladies for the comments. It is interesting that all 3 of your comments have one major theme in common: GREAT CUSTOMER SERVICE. That seems to be the best way to differentiate yourself from the competition. Especially in a tough economic market. Many struggling stores should take note of what Zappos is doing. Make customer satisfaction your #1 goal. Thanks ladies for the comments. It is interesting that all 3 of your comments have one major theme in common: GREAT CUSTOMER SERVICE.

That seems to be the best way to differentiate yourself from the competition. Especially in a tough economic market. Many struggling stores should take note of what Zappos is doing. Make customer satisfaction your #1 goal.

]]> By: Jennifer Melnick Carota http://www.rather-be-shopping.com/blog/2009/03/09/zappos-doing-good/comment-page-1/#comment-2434 Jennifer Melnick Carota Sun, 22 Mar 2009 17:53:05 +0000 http://www.rather-be-shopping.com/blog/?p=1245#comment-2434 Although I rarely buy shoes online, when I do it's from Zappos and Zappos only...I am spoiled with them, so why take the chance of venturing elsewhere? On a side note, I sent Tony a direct message on Twitter in response to something he posted...and guess what? He responded personally. They really do make the customer feel like a rock star! Although I rarely buy shoes online, when I do it’s from Zappos and Zappos only…I am spoiled with them, so why take the chance of venturing elsewhere? On a side note, I sent Tony a direct message on Twitter in response to something he posted…and guess what? He responded personally. They really do make the customer feel like a rock star!

]]> By: Lynnae http://www.rather-be-shopping.com/blog/2009/03/09/zappos-doing-good/comment-page-1/#comment-2433 Lynnae Sun, 22 Mar 2009 14:43:07 +0000 http://www.rather-be-shopping.com/blog/?p=1245#comment-2433 I had the privilege of hearing Tony from Zappos speak at SXSW. I've never bought shoes from Zappos, but hearing their philosophy on customer service (it's their goal to be #1 in that area) made me WANT to buy from Zappos. I think Zappos will succeed in tough economic times, because of their great customer service. With horrible CS stories abounding on the internet, I think it's the retailers with the best customer service that are going to thrive. I had the privilege of hearing Tony from Zappos speak at SXSW. I’ve never bought shoes from Zappos, but hearing their philosophy on customer service (it’s their goal to be #1 in that area) made me WANT to buy from Zappos.

I think Zappos will succeed in tough economic times, because of their great customer service. With horrible CS stories abounding on the internet, I think it’s the retailers with the best customer service that are going to thrive.

]]> By: Kelly Brewer http://www.rather-be-shopping.com/blog/2009/03/09/zappos-doing-good/comment-page-1/#comment-2429 Kelly Brewer Wed, 18 Mar 2009 02:53:52 +0000 http://www.rather-be-shopping.com/blog/?p=1245#comment-2429 Kyle, I've bought many pairs of shoes from Zappos, always had good transactions, never had a bad one. Returns are smooth and easy. Customer service is superb. Kyle, I’ve bought many pairs of shoes from Zappos, always had good transactions, never had a bad one. Returns are smooth and easy. Customer service is superb.

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