Frugal Hack #3: Use Live Chat To Score Deals

January 7, 2013 by Kyle

(Welcome to the third post in my new Frugal Hacks series. Frugal life tips which take very little time to implement, but could conceivably save you a ton of money every year.)

Have you looked under every stone and still can’t find a coupon code to save some cash on your online purchase? This frugal hack may be just what the doctor ordered. Utilize the live chat feature that many online retailers have available. Many live chat operators have a handful of coupon codes at their disposal and are just waiting to hand them out. So start a chat session, ask the operator a question or two about the item you are considering, then before you log-off ask then if they may be so kind as to share a coupon code with you. There is a great chance you’ll end up with free shipping or up to 30% off your entire purchase.

Below is a screen capture of how my live chat session went when I scored a Lands’ End coupon a couple weeks ago:

The Skinny:

~ Be Nice – Your chances of getting a coupon from a live chat operator increase as your “niceness” level increases. I have no stats to back this up but it’s just human nature. If you are rude, many operators will be glad to have you pay full price. So be polite and considerate and your chances of scoring a deal will increase dramatically.

~ Be Thankful – Be sure to thank the live chat operator once they have delivered the goods. Not only is it good karma but increases your odds of getting a coupon the next time you need one.

~ Be A Saver – Have the mindset of a saver. Always consider creative ways to save money, especially when shopping online. This technique definitely falls into the creative category and should be added to your money saving tool belt immediately, you will not be disappointed. You have absolutely nothing to lose!

Have you tried this frugal hack before? If so, how did you go about it and were you successful?

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9 Comments on "Frugal Hack #3: Use Live Chat To Score Deals"

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The Happy Homeowner
3 years 9 months ago

This is a brilliant idea; thanks for sharing!

DC @ Young Adult Money
3 years 9 months ago

I like this frugal chat! I still have yet to try it out but sounds like it should work a decent amount of the time. I love your prior hack of emptying your shopping cart and then waiting for them to offer you a deal 🙂

KK @ Student Debt Survivor
3 years 9 months ago

Good tip, I wouldn’t have thought of doing that. I usually just close out of the windows with the live help. Next time I’ll give this a go.

John @ Frugal Rules
3 years 9 months ago

I love using live chat as it’s so much more convenient, but never thought of asking for a coupon code. As someone who has worked in customer service in the past I could not agree more with being nice. If you’re nice then I’ll bend over backwards for you. If you’re being a jerk for no good reason then you can pay full price like anyone else.

Glen @ Monster Piggy Bank
3 years 9 months ago

I didn’t actually know you could use live chats to score coupons. Great tip!