(Updated 8/05/17) In the past, I’ve talked a lot about how to get a price match at major retailers, both in-store and online. In all of my articles, I’ve never talked about how to get a price match at Amazon.com. Mainly because it’s kinda tricky, involves a few extra steps, and unfortunately there is no guarantee that you’ll get the lower price.
But it’s always worth a shot and my personal success rate hovers right around 60% which is pretty darn good. Your potential for saving significant money is good, especially if you have Amazon Prime and don’t pay any shipping charges. Here’s the skinny to make an Amazon price match happen.
Step 1: Find a Lower Price Online or In-Store
The first thing to do is actually find a lower price on a product that Amazon sells. In my example below, I found a pair of Bose QuietComfort 25 Headphones, which Amazon currently sells for $299, for $269.77 on the eGlobalGentral website. The thirty dollar savings is definitely worth seeking a price match, especially since eGlobalCentral is a site I have never heard of and would rather avoid.
They are probably just fine, but since I already have an Amazon Prime membership, I’d rather just order from them as I know it’s safe and I’ll get the product delivered to my front door in 2 days.
And below is the Bose headphones page from the eGlobalCentral website. While it comes with free shipping, it will take 3-5 days to have my order leave the warehouse and another 3-5 days to be delivered. This is a perfect example of a product worth seeking an Amazon.com price match.
Step 2: Ask for an Amazon Price Match
OK, so we found a product with a lower price. Now it’s time to tell the folks at Amazon about it. On the product page, in the “Product Details” section, you’ll see a highlighted section toward the bottom that says “tell us about a lower price”.
In the image below, I have it highlighted with a green circle so you’ll know exactly what I am talking about. Simply click on it.
Next, a pop-up window will appear (image below) which will prompt you to tell Amazon about the lower price. At this point, you’ll have the option of telling them about a cheaper online price, or a cheaper in-store price.
In my example, I click on the “Website (Online)” button and enter the url of the competing website, lower price, shipping costs, and the current date. Next, click the “Submit Feedback” button and send the info to Amazon.
Step 3: Check Back Often for the Price Match
After you have informed Amazon of the lower price, you’ll want to check back to the product page every day for a few days to see if they lowered the price. In my experience, it usually takes a couple days for them to verify the lower price and adjust theirs accordingly.
I’ve had much better success getting them to lower an online price compared to an in-store price. While I’ve had about 7-8 items lowered via a cheaper online price, I’ve yet to have them lower a price because I found a cheaper in-store price.
I think this has to do with it being much easier for them to verify the web price compared to looking into a price at a store in your area.
BONUS: What if Amazon Drops the Price After You Buy? Get Price Protection.
Another smart way to save money with Amazon is when they lower their price after you’ve made your purchase. While not widely published, or found anywhere on their website for that matter, they offer price protection for the first 10 days after your purchase.
This means they’ll happily refund you the difference between what you paid and what they currently sell the product for. Note: This new 10-day price protection policy is up from their previous 7-day policy.
I started a live chat session (see image below) with Mary at Amazon.com, and she verified the 10-day policy and informed me it only works on stuff sold directly by Amazon, and not products sold by 3rd parties via the Amazon.com website.
I then asked about the best way contact them when I have an opportunity to take advantage of this policy, and she told me I could do it by live chat, email, or via a phone call. CLICK HERE to visit the Amazon customer service page with instructions on how to contact them by any of these three methods.
Ask the Reader: Have you ever informed Amazon of a lower price in the hopes that they’ll lower theirs? If so, did you have any luck?
By Kyle James
Photo by C_osett