(Updated 1/20/18) Have you ever had something show up at your door from Amazon.com, or another site, that you didn’t order? If you have, it can be a bit of head-scratcher. This happened to me last week when we received an item that Amazon sells for a whooping $339.
I knew I couldn’t just keep it without contacting Amazon first as I figured someone had paid for it and was wondering when it would be showing at their front door. Here is how the whole thing went down and what Amazon told me to do with the expensive item…
Huge Box Shows Up at My Door
So last week, a big ol’ Amazon box shows up at our front door and my son tears it open thinking it’s his new school backpack. To his surprise, and disappointment, the box contained a VERY expensive BIG brown comforter set for a full-sized bed.
We all scratched our heads and tried to figure out if my wife ordered it, or maybe it was a gift from someone?
We don’t have a full-sized bed in our home so we were quite perplexed. Once my wife got home, she was equally confused and had no idea why it showed up.
Amazon Has No Record of the Order
So I took to the inter-webs and logged into our Amazon account to see if there was any record of the comforter set. Nada.
So I hit up Amazon live chat and explained the situation to the operator. The only record of the order I had was the UPS sticker on the front of the box as it showed up without a packing slip.
After snapping a pic of the label and getting it to the Amazon rep, she could not find any record of the order anywhere in their system.
What Amazon Told Me To Do
“Keep it.” Yes, Amazon told me to keep the $339 comforter set. Since they had no record of the order, and thus couldn’t create a return label so I could return it, they simply told me it was mine.
But I was like, “I didn’t pay for it” and they were like, “Nothing for you to worry about, I will going to leave a note on your account” in case someone claims the bedding set at which point they’ll offer a refund or replacement.
I figured they’d thank me for my honesty and politely ask me to return it. I guess that’s more of a pain-in-the-ass for them than it’s worth. I wonder at what price point they’d ask me to return the item? $500, maybe $1,000? Anyone know?
The most amazing part of this whole dealio? A quick Amazon search shows this comforter set is being sold for $339. I guess I’ll put it up for sale on eBay unless you know someone who may be interested?
I plan to donate the money earned from the sale to charity. Below is the transcript of my chat session with Amazon and details how the whole thing went down…
Ask the Reader: Have you ever had a package show up at your front door that you didn’t order? How did you handle it, and if you contacted the company, what was their response?
By Kyle James