Amazon’s Return Policy: How Exactly Does It Work (Plus Some Insider Tips for Success)

April 11, 2017 by Kyle
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(Updated 5/20/19) There’s been a lot of confusion recently on how Amazon’s return policy actually works. Are all returns free? How often can you return something? Do you have to be a Prime member to get free return shipping? All questions that aren’t clearly answered by Amazon. So I figured is was time to do the research and find the answers to these questions. After several phone calls and live chat sessions, here’s how Amazon’s return policy currently works.

Amazon Return Policy: How Exactly Does It Work

What Exactly is the Amazon Return Policy?

Here are the details of the Amazon return policy:

– You have 30 days from date of delivery to return items for free for a full refund if the item is defective, damaged, or the incorrect product.

– Items must be sold and/or fulfilled by Amazon directly, otherwise customer has to pay for return shipping, MAYBE. See below for details.

– UPDATE 8/05/17: 3rd party sellers now fall under the same return policy as items fulfilled directly by Amazon. You can actually print a prepaid return shipping label via the Online Return Center instantly.

Return policy does NOT apply to international shipping.

Do I Have to Pay Return Shipping Charges?

If items are fulfilled by Amazon, you typically won’t have to pay return shipping charges.

If items are sold by a 3rd party and you try and initiate the return through the Amazon return page, you’ll probably have to pay return shipping fees.

But…if you start a live chat and initiate the return that way, you stand a great chance of NOT having to paying return shipping fees.

Your chances of success rise greatly if you’re a Prime member and order quite a bit every month.

To prove it, here’s a screenshot of this exact scenario. I was going to be charged return shipping until I started a live chat and then the operator gave it to me for free.

Amazon Free Return Shipping

What if the Item is Opened or Used?

Doesn’t matter. If the item had been opened or used they’ll take it back within 30 days. Plus, they’ll pay for the return shipping charges.

Keep in mind that the item must be sold and shipped directly by Amazon and not a 3rd party.

Can You Abuse the Amazon Return Policy?

Absolutely, YES.

If you tend to return the majority of the stuff you buy, Amazon will take notice and could flag your account and not let you make any more returns.

Also, if you ask for a return, but never actually return the item, Amazon will take action against you.

The action they’ll take is to check the “concessions limit” of the seller.

For example, it could be a $1000 limit, or it could be $500. Amazon actually has a team that researches your returns and comes up with the specific dollar amount for policy “abusers”.

If you cross this limit, Amazon will mark your account as “concession abuse”.

That means that you typically only contact Amazon for a refund or discount and abuse their policy frequently.

Once your account is marked “Concession Abuse”, no returns will be accepted on any orders made by you in the future.

Worried about getting banned? Amazon will send you a warning notice via email first, keep abusing their policy and you’ll get your account banned permanently.

Is the Return Policy Different for Prime Members?

No, it is not.

Amazon Prime and non-Prime members get to enjoy the same liberal Amazon return policy.

Do You Need a Reason to Return an Item?

Yes, you need to state a reason. It could be you just don’t need or want the item and that’s perfectly acceptable.

You’ll be asked if it’s broken or the wrong item, but you’re under no obligation to answer.

How Many Returns Can You Make Before Raising a Red Flag?

As long as your issue is genuine, there is NO limit for the number of Amazon returns you can make.

Can Any Sized Item be Returned?

Yes, any product can be returned. No matter what size or weight, it can be returned within 30 days.

What About Holiday Orders?

Any purchases you make between November 1st and December 31st have an extended “Holiday” return period.

You have until January 31st to return any items bought within this 2-month time period.

Ask the Reader: Have you ever returned anything to Amazon? Was it a smooth process, not worth the hassle, or somewhere in-between?

 


By Kyle James

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Carol Y
Carol Y

Yes I have returned – very easy! A pair of shoes that didn’t fit, and a rope that was half the length advertised.

Claire
Claire

Thanks for this. I bought some expensive artists pencils (nearly £200) and after using them some I just can’t get on with them. I got them on Monday, it’s now Friday, so I’m well within the return time. My worry was getting a full refund on pencils which have been used. I don’t want to send them back only for Amazon to partially refund me.

Wogfun
Wogfun

I’m confused. You concede, yes you used them, but cannot “get on” with them, whatever that means. However, you fear only getting a partial refund? I would consider a partial refund for a partially used item a great win on your part. They certainly cannot sell the pencils now that you’ve used them. What is it exactly you feel you are entitled to? You’ve not stated any reason why the product didn’t live up to its claim, so what am I missing here. Where does your responsibility begin and end. You are entitled to use product as you wish at no cost? Please, elaborate.

Jason
Jason

Answers to questions are of course appreciated and explaining the errors in someones logic can be helpful in the answer, but that degree of passive aggression in an answer is uncalled for.

Mandy
Mandy

I disagree. I think it was called for. It’s not as if Wogfun insulted Claire. They only asked to elaborate on the their issue and questioned their logic. Entitlement is a real thing and a real problem. As a business owner, one can only bend so far for the customer before what they think they deserve becomes unreasonable. Perhaps being sensitive to the issue allowed me to see no problem with Wogfun’s wording. Or perhaps I’m just not as thin skinned as others. I wish people would be more honest with each other.

Ted
Ted

Buyer’s remorse is not an acceptable reason.

Gaaz
Gaaz

Actually, it is.

freediverx
freediverx

Yes it is… so long as the item is returned in resellable condition (new, with original packaging.)

Lisa
Lisa

Please start checking the amount of Amazon refunds. I’m an Amazon Prime member who ordered ‘free shipping, free return’ items. Amazon deducted $18 from my refund. According to the CSR I spoke with, free returns means you’re not charged when you drop a return off at the post office. They simply deduct the cost of your return shipping from the amount they refund you.

Christian A.
Christian A.

That’s VERY inaccurate. Free returns means there are no return shipping costs deducted from the refund. With an $18 deduction, which sounds high for shipping since it’s usually $6 or less, it sounds like your return was received after the return window ended and they charged you a late return fee.

Rimmer
Rimmer

Lisa sounds correct to me. Lands’ End has the same returns disclaimer listed as well. A $6.95 deduction actually comes out of your refund when using their free, pre-paid return label.

Christian A.
Christian A.

Lots of incorrect information in this blog post. Here’s some clarification.

1. Yes, most items have a 30 day return policy. Certain items have 90 or 180 days like some baby items and wedding registry gifts. Return shipping is deducted from the refund for customer choice returns, like changing your mind or no longer needed items. Defective, incorrect or damaged items, and items listed as free returns on the product page, don’t get charged return shipping.

2. Some items are non returnable like personal care items and software. Computers have a separate policy entirely.

3. Requesting a return mailing label and not actually returning the item will rarely, if ever, result in any kind of negative action on your account. The label just sits there on your account until it expires, no harm no foul. Normally you should know you want to return the item before requesting the label in most cases, but if you made a mistake and picked the wrong item or changed your mind, it’s not a big deal.

4. Open or used items are subject to a restocking fee. Depending on the item, condition, and reason for return, up to 100% can be deducted but 20-50% is average if a restocking fee is going to be assessed. Returns received after the 30 day mark have a late return fee in the ballpark of the restocking fee, usually 25%.

5. 3rd parties set their own policies and some offer a generous return policy with free shipping depending on the reason for return. International sellers have to offer a US return shipping address or provide you a prepaid shipping label if the return address is international if the item is damaged or incorrect.

6. Not touching the abuse topic. This blog post isn’t even in the ballpark and it’s far too detailed, but it’s correct in the sense they do notice and will action abuse. Make things easy and just don’t do it.

7. You need a valid reason to return, even if it’s because you just don’t want the item. This is required to create the return and plays a role on how the return and your is processed.

8. Again, not all items, regardless of size or weight, can be returned. There are many factors, mostly being the type of item, who the seller is, who fulfilled it, reason for return, and various safety reasons. A $1 item may be unreturnable for safety reasons.

9. I won’t say there is a limit to the number of returns, or lack of a limit. This is too detailed to even begin to explain but, suffice it to say, if it becomes apparent they are losing more on you than they are making, its a better business decision to not deal with you regardless of the reason. If all of your returns are because the UPS guy is damaging your packages by drop kicking them to your door, you should probably file a complaint with UPS so they fix it and you won’t need to returned damaged items anymore. This is true for any business.

10. Yes, the holiday return policy is great!

Wildbear23
Wildbear23

3. is incorrect, the label is only good for 7 days then the link expires.
Customer abuse is usually reported by the person you chat with or talk to on the phone.The CSA, You can tell if you have been marked by looking at the bottom of your emails sent from customer service agents you spoke with.If your emails do not provide a “survey” as to how the rep handled your call you are flagged.

I’d like to bring up the fact that physical retail stores only “flag ” you if you go in without a receipt.Too many returns, in my opinion is our right, If I am not happy with something there should be NO question.Not like the listings are going to say “Here we have a very cheap made dress shirt , originally made in china and sold for $3.00 but we’re charging you $35” If you’re going to TRY to be a retail sales business, then have retail policies and stop trying to force people to keep badly made items. Not like we can try things on.or touch them or even see the real item.

Chris
Chris

If there’s one thing I’m learning from this post & comments: Amazon’s return policy is very confusing!

Etienne M
Etienne M

Not very easy… I buy a film scanner but it don’t work fine. So I ask a replacement after 10 days.
2 days later, scanner was by Amazon (tracking from carieer). But after 1 week, I don’t have any news from amazon.
When I contact amazon, they says it’s because I pay with a pre-paid card. So, I ask a refund but they can’t refund on a pre-paid card. So I gives my bank account for a wired transfert. No answer…
Don’t knows what’s I must do. I can’t buy a new credit card only for this case…

Manish Pradhan
Manish Pradhan

You may opt for Amazon Gift card, use it for futue purshases. I use it all the time!

Frank
Frank

This post is WRONG! If you dont like an item, YOU pay for return shipping.

Jim
Jim

Correct. However, it is an option to say the item is defective even if it isn’t. In this case you wouldn’t have to pay return shipping. I would never do something like this but it does work.

Kellye
Kellye

What if I’m a day late retuning an item ?

Donna
Donna

They sent me a wrong item. Now I have to either buy a printer or go to a store during business hours and pay them a $1 to print a label. I have to buy a container to ship the item back in, since it was shipped in an envelope. And I have to wait a week for a refund. All for THEIR mistake. Their return policy used to be better. If there was a damaged item or wrong item..they would ship you a replacement..and you could ship the damaged item back in the same box, which would have a return label included. Now they punish you for their mistakes. I miss the old amazon.

Hayley
Hayley

That’s on you for buying an item online. Cost of online buying is you likely saved way more than your measly $1 by buying online than from in-store so why are you complaining? They don’t kiss customer’s feet anymore because online shopping is taking over brick and mortars because everybody is buying online. Also, where is the incentive when customers abuses returns? Don’t buy things like heavy printer’s online to save a $100…if you do, it’s on you if it arrives imperfect from the tossing of shipping transit. If you want to be able to return a defective unit, buy in store where shipping had nothing to do with it’s defect.

Amazoned
Amazoned

Amazon’s return policy is very confusing – it often seems to be up to the agent you’re contacting. On their site they state you pay return shipping unless the item is defective. But in reality, it seems they accept returns for any reason, for the most part. On their site they state there’s a restocking fee if you return electronics, unless it’s defective. But in reality, there’s no restocking fee even if it’s not defective. You do have to pay a restocking fee if it’s returned after 30 days.

They do notice if you make a lot of returns, so when you try to return stuff online, they’ll make purchases of that type of product not returnable. I don’t know about the Aug 2017 policy change – but at least in the recent past, 3rd policy sellers supposedly had their own return policy, though they always just automatically linked it to Amazon’s return policy. And then they’ll claim there are no returns, when their return policy was linked to Amazon’s.

Amazon is a great place to shop for many reasons, but their whole return policy isn’t all it’s cracked up to be. Even when the returns are allowed, it’s very frustrating and time consuming for me process the return online, print the return label (my laptop and printer have lots of problems when printing), find tape/scissors, tape on the label, gather all the stuff to be returned in original packaging, tape the whole box securely, and bring it to a UPS. All a hassle, tedious, and time-consuming.

JanM
JanM

So you want Amazon to send someone to your house to pack and mail your return? Or are you thinking you should be refunded w/o returning? I agree it’s a pain to go to UPS but if your pkg weighs a lb or less you should receive a USPS label so can just let your postperson pick up. Not quite sure what else Amazon can do if you want to return

Hayley Hunn
Hayley Hunn

Cost of online shopping. Expect that for every certain # of items purchased online, 1% will need to be returned. If you don’t realize, online shopping is generally way cheaper than in-store. Expect issues every once in a while because shipping companies do throw packages.

Daniel Otero
Daniel Otero

They charge per shipment and per item or weight of item on top of that. I bought a doll the return fee was going to be 3.99 for the shipment and .89 cents per pound on top of that. What was really irritating is that they had the weight listed as 12 lbs! When in actuality in the same exact box and packing they sent it o me in was 5.8 lbs! Of course this is when you just change your mind about an item almost anything else from wrong item, damaged item, item received too late gets will get you a full refund. https://www.amazon.com/gp/help/customer/display.html/ref=hp_901926_costreturn?&nodeId=3484071

Judy Shane-Thomas
Judy Shane-Thomas

I need telephone# to speak directly to a representative of Amazon.com who can help in the return of a pair of new franklin & freeman mens dress shoes, ordered on line by my friend as a favor to me for my son’s birthday in October-

Wogfun
Wogfun

Try clicking the HELP tab at, you guessed it… Amazon.com, the number is there.

Wildbear23
Wildbear23

1-888-280-4331

John
John

Wrong ! You need not give any reason for return. European law staes you have 14 days to return any purchase online with no reason given . The fact Amazom askes the reason is different but not the law. Amazon knows this and as far as blacklisting or striking people off for returning too many goods thats perfectly legal as well. Illegal Amazon threathing people to close their accounts when people have the right of return with no questions asked even when opened and sampled. Good day

Hayley Hunn
Hayley Hunn

um no john. go to a store if you think you’re going to need to return something from online. don’t play foul because you think you’re safe by hiding behind a computer screen.

Lloyd
Lloyd

I’m afraid you’re completely wrong. John is EUROPEAN. In the UK we have the distance selling act. ACT = LAW, statutory rights. Anything you buy online can e returned and no reason is required. We have 14 days. As we’re British, we don’t generally abuse systems, we queue politely and say sorry when it’s our fault. But if I bought a TV drunk, then they must refund. And I must return. It should be in the same condition as sent. EBay is different, private sales have few protections for the public. But businesses have stringent laws to abide to. So please note amazon.com won’t be the same as amazon.co.Uk, you’re both right, depending on where you reside. Cheers! And sorry for the long post (lol).

Lloyd
Lloyd

And the reason I’m even on here today is because I just got back from work to ten huge Amazon boxes… I did order 10kg of charcoal. But either I, or they, decided I wanted 100 kg of it. Hmmm. So being an English gentleman I checked my card, yes I paid for 10 boxes. I checked my order and it looks like their mistake, because it was ordered ten times. Will I send all that back? No way, I’m not carrying all that to the post office!! That’s why we have Romanians doing the deliveries! So I’m terribly sorry Amazon and Mr. Friendly immigrant for my mistake. BBQ anyone? I’ll be having lots this summer!!

rebecca Toman
rebecca Toman

Does the holiday returns policy include electronics?

Ed Yu
Ed Yu

Yes

Rupert
Rupert

Do they check for serial #s? I bought an item, and before 30 days the price dropped. i ask if the could refund the difference ($90) but they wont. so im thinking of returning my original purchase and buy exactly the same item and send it back as the original item to be returned.

Ed Yu
Ed Yu

They may.

heather
heather

I had this same issue come up. I ordered an item 11/15 for $60, received the item 11/18 and on 11/24 the price was dropped to $30. Target would do a price adjustment to save everyone the trouble, but our lovely Amazon rep suggested I order at the new price and return the one I received last week. Insanity! Amazon customer service used to be a lot better.

Erin
Erin

This article needs to be updated again, or Amazon needs to update their return information page. It clearly states sellers have choices on how they handle returns, including giving you a free return shipping lable. But it does not say they HAVE to, rather it is one option of about 3 I believe. Here’s the link

https://www.amazon.com/gp/help/customer/display.html?nodeId=15015721

To anyone having issues with returns, I would advise educating yourselves on the polcies BEFORE you hit the purchase button. Then you will know if you need to print your own lable or if you only get partial refunded for a used item (both very reasonable for me). Be your own advocate.

Judith Diamond
Judith Diamond

Would like to return unworn Ugg slipper delivered Sept15. Just learned that returns must be made within 30 days from delivery . Allowance for making returns to other online shoes sellers is much more generous. Assumed that Amazon would be competitive on this issue. I am a long time customer. I would be satisfied with a Amazon gift card.

Inez robles
Inez robles

I ordered puma men’s enzo cross trainer shoe size 10.5 and received a size 7 today Dec.2 2017, I need to return them but i dont understand the return policy.. I need a phone number to talk to a real person. Thank you

Inez robles
Inez robles

I need a phone number where I can talk to a real person, this return policy is difficult. I ordered a size 10.5 shoes and you send me a 7

Rebecca
Rebecca

ABSOLUTELY Not TRUE! Only items fulfilled by Amazon are eligible for free return 12/7/2017.

victor
victor

Brought a pair of headphones for 17 returned them because mic quality was terrible it was about 5 days after I purchased when I get my refund I only got 8 dollars back. Why Is that

Ed Yu
Ed Yu

Probably because the item was no longer new when you returned it. (Damaged Packaging and such).

Robert Schdoonover
Robert Schdoonover

I have two Fitbit Alta trackers to return how ever I am having a difficult accessing the return webb address

PLease help

BobSchoonover

Ojus Mohan
Ojus Mohan

Do not trust Amazon.com when they tell you they will pay for return shipping. They promised me return shipping costs. But after shipping the item back they told him “we are sorry, we are not going to give you the money”. Nice customer service #cheated

Jess
Jess

If you break something why do you think you are entitled to return it? and for free? If you change your mind or don’t like an item why do you think you are entitled to free return shipping? Why do you think you are entitled to a price adjustment if the price goes down after you bought it? Is it okay to charge you more if the price goes up? Yes it can be inconvenient to return an item even if it is their mistake but that is the risk you take shopping online. All I see on this thread is a bunch of entitled whinny people. A lot of the 3rd party sellers on Amazon are small businesses just trying to feed their family. Stop with the whining and the lying to get free return shipping. Act like adults and own your actions. Absolutely ridiculous.

Wildbear23
Wildbear23

I think there needs to be more honesty in HOW the items are listed. If you have a shirt for sale and the shirt says 100% cotton then you get this cheap polyester junk , then you were misled into buying it..Like I said before , we cant see, feel or try on these items.Everyone is built differently and some have curves where others do not , Just because someone wears a medium in one brand does not mean they will necessarily fit a medium in others.One size does not fit all. also look at Amazon garage items…if you type in your vehicle and it say This fits your car you expect it to actually fit your car. As for 3rd party items…people REALLY need to look at the seller. If it says just launched there is a REALLY good chance that you’ll get wrong items or possibly not get them at all.Always look for sellers with high numbers in ratings. Same for products and their ratings. The higher amount of reviews combined with high stars will give people the most accurate information. If something has 5 stars and only 1 or 2 reviews steer clear. And as far as broken items, if it arrives broke because Bill the mail man or joe the UPS driver threw the package around then NO, the customer SHOULD NOT be responsible for those items.The customer should also not be responsible if the carrier left that package on the porch and someone walked off with it. The carriers should know their areas and be able to tell if its a shady neighborhood. Sadly all of the scenarios happen way too often and now people are trying to scam Amazon as well. The scammers and liars are coming out of the wood work and Amazon has no clue who is who these days. Looks like the majority of people are all holding out their hands expecting something from Amazon, when to avoid the problems they can simply leave the house and go shopping.

Hayley
Hayley

Then stop buying online wildbear. If you cannot see the item, yes there is a risk of it being diff. or not fitting. That is risk you take for online convenience of shopping. Go to a store. Pay the higher price.

Hannah
Hannah

Contacting them through their online chat is a great idea, you saved me! Thanks so much!

richard bale
richard bale

Your comment below is not completely true, and misleading:

“Yes, you need to state a reason. It could be you just don’t need or want the item and that’s perfectly acceptable.”

FACT – Its NOT “perfectly acceptable.” “No longer want item” is no longer an option. Any return you make which is not directly Amazon’s fault is charged for shipping. This now is Amazon policy. The problem is that Amazon never informed its customers of this important change. Check the internet for the many complaints. And please change your advice here.

Ed Yu
Ed Yu

“This now is Amazon policy. The problem is that Amazon never informed its customers of this important change.”

Except there it is, in black and white.

https://www.amazon.com/gp/help/customer/display.html?nodeId=201819210

Arun Kumar
Arun Kumar

What if I have applied for return and refund but no any come to pick the product . After the failure of the day given by Amazon may I use that product, is Amazon pay my money in my account without receiving the product. I mean ‘agar Mai return refund k liye apply kr du or Amazon k taraf se diye Gaye samay me Koi product le kr nai gaya to Kya hoga, Kya jb tk product le kr nai Koi jata tb tk Kya use use kiya ja sakta hai ‘. Refund to tb milega jb product pick up ho k amazon ko nai milta, lekin agar Koi return file karne k bad v product nai le gaya to paise refund hone me late hoga uska compensate kun karega.

Sergio Alonso Villegas Mejia
Sergio Alonso Villegas Mejia

HELLO I bought a product on December 16 and my expected date to arrive was on January 11 but it didn’t came that date, so I asked to Amazon why was it taking so long to arrive to my place and after that they simply refund me and told me that they are expecting the return of the product. And yesterday on February 11th the product had arrived to my home and I don’t plan to return it because it was a gift for my girlfriend. What should I do? I mean I don’t want to be banned from Amazon because I didn’t return the product.

JanM
JanM

If you don’t return it they will usually recharge you but since it arrived so late maybe they won’t.

Sheri Reinstedler
Sheri Reinstedler

My question concerns a Xmas gift from my adilt son. He purchased a Nexus cell phone for me, I just recently within 2 weeks activated it because I wsnted to change providers at the beginning of Feb as my then provider was paid up until end of January 2018. I have already replaced with Verizon the sim card. (In less than 2 weeks). I was told last week when I replaced this something card (not cheap), that it’s possible that the s card reader in phone is going bad. My son and I have googled this issue for this phone and this issue cannot be repaired. We are quite sure the seller had to without a doubt aware of this but continued to sell which is fradulant. Can this issue with proof be a exception to the return policy for consideration ? Thanks I await a reply
Sheri

Wildbear23
Wildbear23

Hello Sheri, was this an Amazon fulfilled product? If so, they will have you contact the maker of the phone after the return policy date passes. If this is a third party seller, you can reach out to them and ask them for a refund or replacement (if it is within their return policy) If you cannot come to an agreement and you are within the sellers policy you can ask Amazon to file an A to Z guarantee claim on your behalf to try to get your money back. Worst case scenario, file a dispute with your bank and let them know exactly what the situation is. Keep in mind, if you dispute the transaction, Amazon MAY flag you and send the amount you disputed into collections for non payment.Thus making your Amazon account unusable until the money is paid back

Nozz
Nozz

I think Amazon need to sort this mess out when it comes to Amazon Prime. They shouldn’t slap the Prime logo on items only for the returns policy not to be up to Amazon’s own standards – it weakens the Prime brand and causes confusion.

I find it silly that customers are supposed to educate themselves as to the differences between who’s selling and who’s fulfilling – too complex.

Wildbear23
Wildbear23

It is ultimately up to you to do your homework. In this day and age one would think a person would educate themselves as to where they are buying items from. You wouldn’t go into a mall and go to H&M menswear to buy a Victoria’s Secret bra…so why go into the virtual Mall of Amazon and not know. You may as well go to ebay if it’s too much.That way you can almost guarantee the item will take months to get from China and not have ANY info provided to you.
Also for those confused about terms and words :
Shipping:the transport of goods by sea or some other means.
Delivery: the action of delivering letters, packages, or ordered goods.
Prime has free 2 day SHIPPING, not Delivery.

Noah
Noah

I’m a seller, the item was returned in worse shape and missing accessories. Can I issue a partial refund without a further dispute (currently an A to Z claim)

Amanda
Amanda

I just ordered something through a third party through Amazon. The item came and I didn’t like it as much in person so I wanted to return it. There was nothing in the packaging on how to return it, so I went to my Amazon account. I clicked on the item and the return link. It asked for a reason, then stated my refund was processed and I didn’t need to return the item. I feel like that’s stealing and want to return it. How or why was this processed this way? Any ideas?

Britt
Britt

The cost of shipping was greater than their cost on the item

John Canno
John Canno

I bought an item for my C4 Corvette from RVinyl Tint and Auto and the item did not match the description and returning it was very difficult! First, I had to pay over $18 dollars to return it! They would not offer a Return Label. Then I had to dispute it. It took forever. Then they charged me a 20% Restocking Fee! All of this was their own fault. The item would not fit on my car. Never buy anything from this company out of New York! Amazon claims that their Return Policy is A-Z so I will keep trying!

Tyler
Tyler

What if I don’t have the original box it came in how can I ship it back?

santhosh
santhosh

Is it any pronblem if we miss the box of a mobile

Steve vicknair
Steve vicknair

Can I return a linenspa mattress that hasn’t been used and get a larger one

Eileen
Eileen

Kyle, I think this changed today, 06/18/18. I’m a Prime customer and when I tried to return an Amazon.com sourced product today, the site said I would owe a return shipping fee. I called cust. svc. and eventually pried it out of the rep that they just changed the free return policy for everyone to No Go, unless the product or packaging was damaged, Amazon’s error, etc.

She sent me a free shipping label but left in great fanfare first to get it approved.

William
William

I was trying to order only fifteen balloons, not the big amount I received. There was not way to correct the order in the screen. I thought I had erased it.

Doreen Conlon
Doreen Conlon

Why is it i return something and my visa isn’t credited for a week yet my son can return something and visa is credited the next day?

Jude
Jude

Thanks for the indepth informative article!

GH Langley
GH Langley

Why can’t find an address to send back item to amazon. By the way, I cancelled it right after I ordered it. So I shouldn’t have gotton the item!

Maureen
Maureen

I have recently bought a Miele vacuum cleaner and realise it is far to heavy. I have used it once. Could I return it for a full refund.

Mark merritt
Mark merritt

Can I return the item if I don’t have all the original packaging?
Thanks

Nae
Nae

I got something a year or two ago 4 Christmas and now doesn’t work right will it be easy a d cost

eilee gifford
eilee gifford

I would like to return a Christmas gift without the giver knowing.

Eileen Hadlich
Eileen Hadlich

How do I return a heated mattress that does not work right

Pat Lewis
Pat Lewis

Hi, I would like to return something for another item of the same money value. How do I do this on line.

Josh Reed
Josh Reed

I was wondering how much i would be paid back if i returned an electronic i purchased after i opened it. I read the article, but on the amazon website it says i may only get an 80% refund.

Nick
Nick

Hi there.. could I get in trouble if I write a review of a product saying that I used it before sending it back? I bought a cake pan, used it twice, it was terrible. It didn’t have any sign of having been used so I returned it.
I don’t gain anything myself by telling it but I’d like to share the experience to warn other potential buyers about how bad the product is.. It’s not as strong as a message if I say it just seemed to be low quality than saying I actually tried twice and confirmed beyond any doubt that it sucks..

laurens wairata
laurens wairata

can I return a used product?

Deepak punetha
Deepak punetha

I bought a shoe …but size is big. I want to replace it but i dont have the box …will it stii get replace??

 
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