Home Depot Return Policy: The In’s & Out’s To Make It Work For You

June 9, 2017 by Kyle
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(Updated 11/18/19) Due to nature of DIY projects, the Home Depot return policy is one of the most used return policies in existence. Because of that, it’s nice to know exactly how it works, what the exclusions are, and even some insider tips for success. Here’s everything you need to know to make returning stuff to the Home Depot a breeze.

Home Depot Return Policy

What is the “Official” Home Depot Return Policy?

90 days. You have a generous 90 days to return an item to the Home Depot if you’re not satisfied for any reason.

Are There Exceptions to the 90 Days?

Yes, there are. These items all have a different time window for returns.

  • Furniture – 30 days.
  • Mattresses – 30 days.
  • Area Rugs – 30 days.
  • Generators – 30 days.
  • Gas Powered Stuff & Tractors – 30 days.
  • Consumer Electronics – 30 days.

I wasn’t aware that The Home Depot sold consumer electronics.

See Also: 7 Highly Clever Ways to Save Money at The Home Depot

Can Items Be Opened or Used?

Officially, “No”. Unofficially, “Yes”.

If you still have the original packaging, receipt, and still within 90 days, you can return most opened or used items.

With used items, it often comes down to the amount of “wear & tear” the product shows and is typically handled on a case-by-case basis.

For example, if you bought a Purdy paintbrush and use it heavily for an entire weekend then decide to return it, you’re probably out of luck.

But if you only used the paintbrush for a couple minutes, weren’t happy with, and cleaned it thoroughly, you stand a really good chance of them taking it back.

This is especially true if you’re okay with store credit or an exchange.

What If I Lost My Receipt?

Another cool aspect of The Home Depot’s return policy is they can often find your order in their system using the credit card or debit card you used to make the purchase. So always try!

If you paid with cash, or a Home Depot gift card, they’ll usually still accept the return for store credit. Be prepared to show a valid I.D. as they will track your return history this way.

I’ve been told that if you make too many returns without a receipt, they will flag your account and not accept any returns from you for up to 90 days.

This is done to protect themselves from shoplifters who try and return their loot for a quick profit.

See Also: Lowe’s Return Policy: Rock Your Next DIY Project

What Stuff Can’t Be Returned?

The following items are not returnable to the Home Depot…

  • Custom Tinted Paint – For this reason, make sure you see the color of the paint before you buy it. You also can’t return any “Oops” paint that you buy at a discount.
  • Custom Blinds – The only blinds that can be returned say “Guaranteed to Fit” on them.
  • Utility Trailers
  • Major Appliances – Always inspect the appliance upon delivery to your home and “refuse delivery” if the item is damaged or defective. If you don’t, then notice an issue, call Home Depot at (800) 455-3869 within 2 days.
  • Generators
  • Gift Cards/Store Credits
  • Product Samples

I’ll keep this list updated in case new items become non-returnable.

What About Online Returns?

Home Depot Online Returns

Another really cool feature at the Home Depot is their online return system.

They actually allow you to return purchases made via their website via UPS, as well as products bought in-store.

This is a handy feature if you live a LONG distance from the nearest location, or you just have trouble making it in-store for whatever reason.

To see if your item is eligible for an online return, visit this page, and click on “Return Items”. (See image above)

Be prepared to pay the return shipping costs unless the reason for the return is an error by The Home Depot.

Are There Ever Any Restocking Fees?

The only items that might incur a restocking fee are Special Order returns or cancellations.

Be prepared to pay a 15% restocking fee on these items.

What About Returning Flowers or Plants?

According to Home Depot, they will “unconditionally guarantee all tropical, house, and landscape plants (only perennials, trees, and shrubs) for one year.

If your plant dies just bring it and your original receipt to a Home Depot store and we will replace it or issue a refund in accordance with the terms of the Home Depot refund policy.

You MUST have the original receipt to get a refund or store credit. If the plant is no longer available at store location or through a product search, a store credit will be issued.”

The key here is perennials, trees, and shrubs. They don’t offer a 1-year guarantee on annuals, but I believe they still offer a 90 day return window.

Does anyone know for sure? I can’t find any information on this to be certain. Let me know, thanks.

Ask the Reader: Have you ever had trouble with the Home Depot return policy? How did it happen and what was the end result?


By Kyle James

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Melmo
Melmo

What about items that you no longer have the box for? We ordered some vanity lights from homedepot.com (they were only available online, so we couldn’t see them in person before ordering). They showed up, and my husband installed them while I was out of town on a business trip. I got home, looked at them, and hate them. They looked nice in the online pictures, but installed in my bathroom they are just all wrong. Of course, my husband put the boxes out with the recycling, which had already been picked up for the week by the time I got home.

Autumn
Autumn

Were you able to return? I have this same question…

Lisa
Lisa

I have this same question. Is it answered anywhere?

Johnny
Johnny

I was able to return several items without boxes. They weren’t too pleased with it, but they did refund me.

Andrew
Andrew

I had bought a charcoal grill and after using it, realized it was poorly designed for cleaning it out. Welded grates in the way, have to flip it upside down to get all pieces out. I tried returning it to home depot today and they refused. After the many thousands of dollars I have spent there is over the last few years, I am done with them.

Scott

I got a gift card from my friend and when I went to home depot and check out a warning came up on the screen to check the ID of the person using the card, because the name so n the card wasn’t the same as my ID they wouldn’t allow me to use the card, are you serious, what difference does it make, if the card isn’t reported stolen then why can’t I spend it ? You would think that wouldnt be legal to check ID if the card isn’t reported stolen. How can I do this ? There has to be a way around this bullshit.

Stefanie
Stefanie

Use it online. That’s the only way around that. And if it still doesn’t work…that means it HAS been reported stolen. I’m a HD employee.

Cesar
Cesar

Hi can i return something in its original box but i do not know where it came from? They traded me this drill.

Jim
Jim

UPDATE: You can’t use store credit for online purchases.

DocH
DocH

There is only one way around it. Quit stealing people’s gift cards you asshole.

John
John

Hey so is there a certain amount you can’t go over when returning something without a receipt like I wanted to return these speakers and they said no because anything exceeding $50.00 needs a receipt and my case it was a hundred dollar speakers. If this true?

den
den

I have to say, while they do have a no return policy on appliances once you sign, we weren’t aware of it and that might be our fault since in the shopping and ordering process you’re so focused on finding and purchasing the item that you just dont think of returns or any reason you hay need to.
I have the HD consumer card and receive notices in the mail all the time in which, im told that since im a member i have a special benefit that i can return items up to a year after the purchase.
today we received the fridge my wife ordered accept she made the mistake of ordering the 36inc instead of the smaller unit. well she signed for it and that sealed the deal. after waiting all day for an answer to our request to return for the correct size i called back and when through the hoops my wife did earlier and was eventually called back and what i was told was Basically Home Depot orders it from the manufacture and the manufacture deliver it not home depot . HD has no stock it came from the Manufactures warehouse. the rep spoke to the Manufacture who told them they would not accept it back since we signed even though it was not even plugged in used or damaged.
while i Understand our part I find the policy absolutely ridiculous even small local shops can do better, i never thought for a second that something like this would happen with HD for an item so expensive .
so the moral of the story is beware of HD when shopping for appliances DO NOT sign at all until you are totally satisfied and test lit quickly day one , because you only have two days in which to report a defect of any kind, after that you are on your own.
I am so disappointed with HD response and handling of the matter that i will never again order with them and will make sure to let others know about this I should have ordered with My small local guys

Sam S
Sam S

Exact same thing happened to us. We walked in and asked for “top of the line Maytag washer and dryer”. Since it had all the features she wanted we committed and were in and out in 30 minutes. Upon delivery we realized they were way too big, and tried to return next day. This is when we learned about the Home Depot no-return policy on appliances, and the lack of wharehouse and all of that. We ended up selling them on Ebay at a loss. After doing better research on size, bought another set this time from Lowes. Lowes has a 30-day no-questions-asked policy on appliances, and Lowes wharehouses their own appliances. Even though the prices are the same, Home Depot with this policy cannot compete with Lowes and should probably exit the appliance business for the betterment of the consuming public.

Miki
Miki

I bought a dishwasher fron honedepot and they delivered on Wednesday. I tried all the drying features but still not drying dishes like it shoud be. It is past 3days now. Will Homedepot accept return dushwasher? Can I return this , if i can what will be my cost?

Todd
Todd

We remodeled a Four-plex a few years ago using Home Depot as one of our major suppliers. During the crazy months of this process I did end up returning many items to HD without the receipt. I did get my name flagged for having too many returns without receipts. It taught me a valuable lesson in keep receipts organized and easy to find. I was still allowed to return items with a receipt and the money put back on my CC. It’s to discourage shoplifters from their paycheck. It’s the world we now live in and I completely understand the need for this level of accountability.

JOHN
JOHN

I have an issue – i have a $500 store credit in my name, but the item i want is only available online. Is there any way i can order it and pay in store? obviously my name would still match the order?? Other option is i pay with my credit card, ship to store, return it in store and buy it again with the store credit….nothing i ever want is in my local store!

Tina
Tina

DO NOT BUT APPLIANCE AT HOME DEPOT. We bought our refrigerator and delivery. And of course we signed right after they plug in. The lights and display works , so we think it is work. Then, we leave it there cause we’re not moving in yet. Last Sunday, when I did the clean up before moving in. I found out that our refrigerator doesn’t work. ( it’s like the one displayed in the store with light but no temperature, no cooling, no freezing at all) I checked it and it’s not on demo set. I go to Home Depot and ask if we can replace a new one because it’s a defect product ( and it’s only 15 days in my house , we are not even using it yet cause we are not moving in yet! ) Home Depot refuse to replace a new one and said it’s NOT THEIR RESPONSIBILITY. How bad it is!!! Have customer take their own responsibility for buying a defect product even we’re not using it yet. Is this a joke? Spending thousands and get a defect product and CANNOT RETURN IT.
Buy appliance some where else!

Lori
Lori

You have a one year warranty form the manufacturer on your appliance. You can contact the manufacturer and they will come out and repair it. If they cannot fix it in three attempts the manufacturer must replace it. Most stores that sell appliances have the same policy. The appliances come direct form the manufacturer and are warrantied by the manufacturer. The retail stores do not keep stock of appliances as they take up a lot of room. They just have display models you can check out and then buy and have delivered from the manufacturer. They don’t take them back because they don’t stock them and they are under warranty from another company (GE/LG/Samsung etc).

matt
matt

NOPE….LG will ignore you. We spent an additional 200.00 on an extended warranty…no one will fix the fridge.

sunny leveson-jones
sunny leveson-jones

You need to give them a reasonable window to respond three times and if they fail to respond lemon law the thing with a lawyer, they have to pay the legal fees and buy it back

matt
matt

They do not back the products they sell. I will NEVER buy a damn thing from Home Depot again. Have had a defective fridge for over 3 months, neither LG nor Home Depot will fix it. Done with them. Filed a complaint against LG with The BBB. May do the same for Home Depot.

Ima cumming
Ima cumming

I’m sure your actions will put both Home Depot and LG out of business. Heck I heard the bbb has put on and extra shift getting to the bottom of it.

Pam
Pam

For all you people out there who buy an appliance & then find out it doesn’t work, isn’t the right size, or is damaged & HD won’t refund your money or trade for correct size or replace damaged appliance, try contacting a local TV news station that investigates your complaint. For me, after trying to get a replacement for an entire year on a slide in oven that came damaged on all sides. I contacted NBC Investigates & NBC consumer rep was awesome. It took 3 days after talking with NBC that HD Corporate office called me to ask what day I would be available to have a new replacement delivered & to pick up the damaged oven. Absolutely fantastic that NBC Investigates could get my problem fixed that quickly. Talk about carrying a lot of clout!

Bob
Bob

Since it doesn’t work, it’s covered by the manufacturer’s warranty.
I’ve had very good luck with Home Depot. I had a refrigerator delivered and installed a few months before I remodeled my kitchen. When the carpenters pulled out the refrigerator to remove the cabinets, they called me over to show me damage on the back where it had likely been dropped. I called Home Depot, they referred me to their delivery service, who replaced the refrigerator.
I’m currently remodeling another house and am constantly returning things to HD (I tend to over purchase quantities so I don’t have to go for more in the middle of an installation. Never a problem.

abe
abe

I purchased special order windows 3 days ago and decided to rescind my purchase. I was told that I could not cancel the order. They could not produce any documentation that I signed but gave me a copy of another customers contract that showed they had 3 business days to cancel. The manager stated they still could not give me a refund but would call me if anything changed?

Paul
Paul

This didn’t help at all … what if it breaks on nomal use like a 50 dollar hammer

Marva Martin
Marva Martin

I purchased a GE refrigerator from Home Depot. After about a week I noticed that the inside of the fridge was not getting cold enough. My milk spoiled. I put a refrigerator thermometer inside and for days the temperature inside was much lower than what the temp gauge said on the door outside. I went to the store. The store Manager told me that I only have 48 hours to return this appliance that cost me over $1000.00. When item for much less gave up to 90 days. Sometimes is very wrong with the policy. If you have confidence in the quality of your product, you would in no way treat your customers this way. Any sane individual clearly know that if an appliance us new and working well, there would be no need to again treated customers this way. I am very dissatisfied, disappointed and not happy with both Home Depot and GE. Do not purchase appliances from anyone who have such a unreasonable policy.

Kara
Kara

If you have a problem with the appliance, go through the manufacturer. Home depot generally can’t help you since that’s where they get it from.

Mandi
Mandi

He said GE (the manufacturer). You obviously aren’t paying attention.

Hans Funkengruven
Hans Funkengruven

BIG mistake #1: you bought it at HD.
BIGGEST mistake #2: you bought a GE!

Marva Martin
Marva Martin

Also the Manager who spoke with me at the NM B location 1st took my number and said that she would call to set up a visit for repair. Then the next day called me back to give me the number to call. I could of gotten that myself. What service. I will tell everyone I know do not purchase appliances from Home Depot.

Patricia Norton
Patricia Norton

I purchased a Electrolux washer and have had been given the run around since November 14th of 2018. I did not purchase the washer that leaks from Electrolux (Fridgedare) . I purchased it from Home Depot . If I told Home Depot the check did not come from me it came from the bank thus I was not liable for it bouncing I doubt that would work. What happened to customer service ? The best advertisement is a satisfied customer. I am advertising for them and I have a very big mouth and an honest reputation. I will not stop until they fix this leaking thousand dollar machine purchased in July and flooded my home . If they do not stand by their customers soon they will suffer Fool me once shame on you Fool me twice shame on me

Marva Martin
Marva Martin

My next step just might be help me how are. Consumers need to know about this!

Marva Martin
Marva Martin

Who wants to keep a new appliance that needs service within the 2 weeks. That’s crazy. Not fare.

Iren
Iren

How can I return items which was delivered to my house because of the amount or weight couldn’t haul with my own car? Do they come out and pick it up from the house?

valerie
valerie

home depot is the worse place to buy appliances ….HATE MY NEW WASHER …keeps giving error codes doesn’t wash my clothes…they will not exchange ….

Lilo
Lilo

What about wood they cut for me at Home Depot? Can that be returned

Codeman
Codeman

What if I bought a pneumatic nail gun with cash never used it still have the receipt but I’m 10 days past 90 day limit

escot
escot

DO NOT BUY MAJOR APPLIANCES FROM HOME DEPOT!!! They hide this from you before your order, but they do not honor ANY returns unless the product is defective. Amazing that Home Depot can get away with such an arrogant policy. If you but major appliances from Lowe’s or Sears, YES, with them, you have the option to return a purchase (if still in like new condition — of course). But with Home Depot, they don’t tell you about the no return policy in advance — and you’re stuck with it. BUYER BEWARE. (and SHAME on this blogger shill for not warning readers of this terrible policy)

Michelle Yeager
Michelle Yeager

What happens if its over 90 days i have hardi plank siding i no longer need.

Mandi
Mandi

The blogger did mention it. Does anybody read the whole thing before commenting anymore?

Jack
Jack

Mandi, you are rude, and I hope someone helps you as little as you seem to help others

jay beez
jay beez

Funny you would say that, the reason being, every time I returned/exchanged an item and the employee was a woman, they would find some reason not to respect their own policy. It’s not an attack on women just a bizarre reality.

Kevin
Kevin

Can i return a 1147.00 adder with out recipe or invoke that I bought online?

Lilly
Lilly

If you bought an item online you can still return it even if you don’t have your receipt. Say “I bought this item online but I don’t have my order number” they are able to look it up with either your phone number or name. Worse case scenario if they can’t they will just contact HomeDepot.com’s online services:)

Stuart
Stuart

I recently purchased a window air conditioner from Home Depot and it is awful. Can I return it? Bought in July 6, it was delivered July 10.

Max
Max

If you put it in the original packaging and bring a receipt, they should take it back. I once returned an AC after 40 days of using it because it never worked well.

Danielle
Danielle

Can I return a lawn mower? We are still within the thirty day timeframe, have the box and receipt, but, we’ve used it (only twice). We don’t like the way it cuts and don’t like the height adjustment options. Don’t think it is worth the price ($399) I’d like to know if they will take it back before we lug it all the way back.
Thank you!

Steven Anthony Mathisen
Steven Anthony Mathisen

Did they take it back?

Steve
Steve

Call the damn store and ask them.

Cory
Cory

I am on the banned return list and bought a ceiling fan and it doesn’t work right out of box. I paid cash and have my receipt. Reviews say this is common. Can I get my money back? Purchased less than a week ago!

Aan
Aan

What do you mean custom tinted if I buy a blue paint what would make it custom ?

Curtis
Curtis

I bought an item with a credit card. I recently changed banks. I need to return that item, can I receive cash instead of the funds going back on the card because the card is no longer in service?

Lilly
Lilly

Unfortunately you will get store credit. You can only get cash back if you used your debit card.

Wise Eyes
Wise Eyes

Most people here seem to be honest and just had a minor lapse/issue with technicality of the return policy. Sometimes, if you buy another of the same item and open it up then set it next to the broken item, the working item makes the broken one jealous and it usually starts working.
**Just make sure to return the broken one in the box using the new receipt within the return policy. 🙂

Home Depot Return Inquiry
Home Depot Return Inquiry

For online orders shipped to store for pick up, is the Home Depot 90 day return window based on:
1) the date order was placed
2) the date they charged your credit card (most retailers do not charge your card until the order is actually fulfilled i.e. shipped)
3) the date you pickup the item in store

Example: Placed online order on 11/1/18. Received shipping confirmation email on 11/4/18. Received email confirmation that item is available for pick up on 11/8/18 (and picked up same day).

I ask because unlike in store purchases, technically the customer is losing out on a few days with online orders.

Brian Tuck
Brian Tuck

I have a 2 pack of Dewalt Lithium batteries no more original packaging, never been used, bought them 2 days ago. I want to return them for no reason.

Anne
Anne

What about shutters that are ordered a certain size and color? I recently ordered shutters and was told they can’t be returned because they are custom ordered. But now find that four of the shutters won’t fit my windows. I don’t see how they can’t be returned, as even though they are called “custom ordered”, I could only pick from two different sizes and then pick out a color. I’m sure someone else will want that particular size and color.

Karl
Karl

What about if you ordered a custom door and realized after that it’s not going to allow a storm door to accompany it? Can you return a special order door?

Paul E. Schoen
Paul E. Schoen

I bought some hip/ridge cap shingles from HD, and asked if I could return a partial package since I only needed a few more to finish the job. I only wanted like $25 store credit on the $55 total price, and it seems that other customers would appreciate being able to buy only enough for their project without so much waste. This does not seem to be addressed by their return policy as summarized above, and I think I am being reasonable. So I plan to buy more than $500 of materials in the near future, and I’ll be taking my business from now on to Lowes or 84 Lumber.

John Wad
John Wad

Wow people are dumb

Robert Edward McManus
Robert Edward McManus

What about a tankless water heater? The box says not to return it to the store but call an 800 number.

Heather Smith
Heather Smith

What if my husband buy something there and he want me to return it can I return it. .

Rob
Rob

Can I return items such as joist hangers and post holders? They come unboxed and are sold individually.The carpenters who built my add on/addition purchased more than they used,and I just discovered the extras under my house.The project was done in April , and the receipts are God knows where.There is at least $150 worth of these hangers left with the stickers still intact. Will Home Depot take them back and refund the cost to me,without a receipt?

Scott
Scott

You can likely return them for store credit even if they are beyond the 90 days. We had a similar situation. Our remodel sub contractors purchased a lot of extra materials and didnt keep the receipts. The key is you need to clean the items as best you can, which makes the return easier and if you have a huge amount maybe split it in half and take the rest to another HD location.

Esther H
Esther H

how about third party orders? What about if you ordered a door and it is badly damaged all over with dents and chips broken from the molding when they pit nails in the molding and when you asked for no dead bolt and even though none was in the door they still put an extra hole in the side section where the latch thing goes in and then the door is not square when inside looking at the door you see a huge long crack where you see daylight. They tell me I have to deal with their third party and the Home Depot refused the special order door and refused me a refund and I contacted them right away after they had it delivered to me with photos. I can’t find anything on line where it tells people they are out of luck if you can’t deal with the vendor. The vendors info on line states if they give a refund you only get the amount they were given so Home Depot keeps the rest for themselves.

Patty
Patty

What if i am past the 90 days, can i get store credit with a reciept?

Mike
Mike

Bought a tool at HD using my debit card & $8.00 store card. Found it cheaper, same day, at another store. Tried to return tool to HD with receipt, same day, DENIED by TRE that HD uses. Even store manager could not override. Sueing TRE & HD, it’s not about the money, it’s about store policy & my GOOD NAME.

Denis
Denis

Regarding perennials, they will do the return but must have the pot that it was sold in (although now empty), and the receipt.

Ronnie Loeffler
Ronnie Loeffler

I have been denied returns for store credit now for over 8 years and Ive called the number they gave me a couple times to try and resolve this issue to no avail…They always say they will either take care of it or return my call, neither ever happened. The only thing i can think of that may be a problem is about 10 years ago I was in a Home Depot getting material for a job ( many different Items) and I had forgotten my gloves so I grabbed a pair off the rack and put them on with the intention of paying for them at checkout. It took me probably an hour or more to collect everything I needed and proceeded to the checkout counter. I paid for all the items in my cart (over $900.00) and started loading the material into my truck. A manager then approached me and asked me to come back into the store…Dumbfounded and in a hurry I wanted to know why and he advised me the gloves I was still wearing were not paid for and he informed me he could either call the cops or allow me to have my picture taken and an in store report made. I argued with this guy that it was simply an oversight but he refused to even allow me to pay for the gloves at that time. I went ahead and allowed him to take my picture fully intending on taking this matter up with Higher management or corporate. This guy kept the gloves and I left pretty embarrassed and Pissed off to say the least! Common sense would tell him that I just spent over 900.;00 in his store why would i need to steal a 9.99 pair of gloves??? In any event, since then I have not been able to return anything without receipt. Anybody have any answers for me please?

Dawn Melamed
Dawn Melamed

I tried returning a houseplant today due to illness. This is after I purchase $300 worth of plants from them. I have returned one two years ago and they accepted it, now they do not.The associate made sure to make it clear to me that they do not accept returns or exchanges on houseplants. They do not get credit for them. Bellingham, MA. I will not be buying plants from them anymore.

Mike mechanic
Mike mechanic

I bought s Milwaukee grinder, used it almost every day gor a month.the paddle switch btoke off. Took ot nacl tp home depot, because they ssid it had a 90 day fill replacement warranty.they gave me sivh a hard time. Luckily i had taken a picture of the receipt. And they still wouldn’t do. it. The fat angry bitch at the register. Kept try to that depart. Said they had 4 in stock. But the a-hole on that department wouldn’t give me one. So she tells me they don’t have anymore. You had just told me you had 4.so then they start saying…… Oh it looks very used !! …….i replied , isn’t that why you buy a tool to usr it ? Or to put it on a shelf snd look at it ? So i got really pissed off at the fat angry bitch at the register . and they finally gave me a new one
She acted like it was coming out of her pocket or something… Bottom line is don’t ever buy a tool from home depot !!! It not worth the aggravation !!! I NEVER WILL AGAIN !!! TAKE MY BUSINESS ELSE WHERE…. AND YOU SHOULD TOO ?
.

 
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