The Walmart Return Policy Finally Explained on a Single Page

June 22, 2017 by Kyle
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(Updated 6/05/18) Have you ever tried to read Walmart’s return policy? If you have, you know you’d have to read like 5 separate webpages to find all the details of how their return process works. Why Walmart doesn’t condense it all to a single page, I have no idea. So I figured I’d take the bull by horns and do the work for you. Here’s exactly how their return policy works so you can quickly find the answers to your questions and get on with your life.

Walmart Return Policy

The Walmart Return Policy Explained:

How Many Return Days Are Available?

90 days. For the vast majority of in-store Walmart purchases, you have 90 days to bring the item back for a full refund.

To make the process go quickly, keep the original packaging, manuals, and receipt. Your refund will be issued back to your original form of payment.

What Items Have Less than a 90-Day Return Window?

With the following items, you have less than 90 days to return it:

15 Day Return Policy: Prepaid cell phones, computers, printers, digital cameras, camcorders, tablets, GPS devices, digital music players, drones, portable video players.

14 Day Return Policy: Post-paid cell phones.

30 Day Return Policy: Air conditioners, dehumidifiers, evaporation coolers, generators, and pressure washers.

60 Day Return Policy: Prescription glasses.

1 Year Return Policy: Perennial plants, shrubs, trees, and bulbs.

Holiday Return Period Extension: For purchases made between November 1st and December 24th, with a 15 or 30 day return policy, your window for returns doesn’t start until December 26th.

All other items with a 90 day return window still have the same 90 days from date of purchase to make the return.

See Also: 11 Freaking Awesome Ways to Save Money at Walmart

Are There Any Items I Can’t Return?

Yes.

The Walmart return policy specifies that you cannot return software that was delivered by mail, as well as diabetic supplies.

What If I Lost My Receipt?

Walmart Receipt

This is where Walmart’s return policy gets a little bit awesome.

If you’ve lost your receipt, and who hasn’t once or twice, you can still bring the item back for a refund. Here’s the skinny and your options…

Valid Government Issued ID – You gotta have one and it can’t be tampered with in any way.

Straight Exchange – Simply swap out the item.

Cash Refund – You can only get a cash refund if the value of the item(s) is less than $25.

Gift Card – Returned item(s) must be greater than $25 to qualify for a Walmart gift card.

What States Allow Me to Return a Walmart Gift Card?

This was a surprise to me. The following states allow you to return a Walmart plastic gift card (or Walmart eGift card) for cash.

California – Card must have a balance of $10 or less with original balance above $10.

Colorado – $5 balance or less.

Massachusetts – $5 balance or less.

Maine – $5 balance or less.

Montana – $5 balance or less.

New Jersey – $5 balance or less.

Oregon – $5 balance or less.

Washington – $5 balance or less.

Puerto Rico – $5 balance or less.

Texas – Card must have balance of $2.50 or less with original balance above $5.

Rhode Island – $1 balance or less.

Vermont – $1 balance or less.

I’ll add new states to this list as they become available.

What About Returning Online Purchases?

Great question, glad you asked.

Here’s what you need to know about returning items bought at Walmart.com.

First off, the same return window applies to online purchases. (See above for more details on return days)

You can either return, exchange, or replace your item to your nearest Walmart or you can return it via mail.

Keep in mind that items bought online using the “Pay with Cash” feature must be returned in-store only.

If you want to return via snail mail simply visit this page and start the return process.

New info as of 11/2017: Customers can complete the returns process in just two simple steps:

Initiate the Return: Using the Walmart App, select the Walmart transaction and item(s) to return and follow the prompts to start the return process.

Finish the Return at the Store: At the store, fast-track through the line via the Mobile Express Lane at the Customer Service Desk.

Scan the QR code displayed on the card reader with the Walmart app, and then hand the item to the associate.

Additionally, Walmart announced that customers returning select items will see an option in the Walmart app allowing them to instantly receive their refund without even making a trip to the store to physically return the item.

This offer will initially be available on select household items, such as shampoo and color cosmetics.

Who Pays the Return Shipping Charges?

Walmart Return

Surprisingly (in an awesome way), Walmart will pick up the shipping charges as long as the item is eligible for a return.

This makes sense for defective items, or if Walmart sends the wrong product.

But Walmart will even pay shipping costs if you simply decide you don’t like the item.

I even started a chat session with Walmart to verify this information as their website does not make this clear.

Also, as the chat operator noted above, the item must be sold directly by Walmart and not a Marketplace seller.

How Do I Return a Gift Bought From Walmart?

First off, you can’t return a gift via the mail, you must bring it into a Walmart location.

If the gift was mailed to you, be sure to bring-in the packing slip or receipt to initiate the return. This is the only way you can qualify for cash back.

If you don’t have either, try to get the sender’s email address or order number.

If neither can be located, you might be stuck with store credit which is obviously better than nothing.

What About Returning Tropical Fish?

Being the owner of a 50 gallon fish tank, I have personal experience with this one.

Tropical fish bought from Walmart come with a 90 day return policy if they were to die.

At my Walmart, I only had to bring the receipt back in when one of them died. Basically you’re just leasing the fish in your tank and it serves as an inexpensive way to get your tank started.

Check with your local Walmart to make sure they have the same fish return policy.

Ask the Reader: What’s your personal experience with the Walmart return policy? Am I missing any useful information? Let me know in the comments below, thanks.


By Kyle James

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Olga
Olga

I was returning some items with a less valued of 25.00 dollars . Propale At tiesto re refuse to refund in cash. They only want to give me store credit but the police states that wall mar gives cash back if value is less than $ 25.00

Greg
Greg

Store management can override this is there are frequent returns of highly frequent shrink items. $10 is about all you’re get at most stores here without a receipt. Con artists always throw the $25 policy up in your face.

Cheyanne
Cheyanne

Exactly. Same thing happened to me even after i read the associate their policy straight from the website. Still refused! REALLY. Waited so long for a manager i just left the store. Bullshit!

Tymbre Dorscher
Tymbre Dorscher

I used to work at a Wal-Mart, if you had no receipt then you can’t get cash back only card but if you bring in a receipt then you can get your cash back

Korrina
Korrina

Hi Olga,
I am a walmart customer service supervisor. Most walmarts can do that but its up to the store manager of your store, they have the final say. If you look at the return policy mats at the customer service desk it says that the Store Manager reserves the right to change any policy.

mary
mary

Does Walmart pay the return shipping fee if you refuse the delivery (either before or after it delivers?

Chris F
Chris F

What will happen if I try to return a toy with receipt that is over 90 days?

Sully
Sully

Can each Wal-Mart make up their own policy? Husband went to return item we purchased with debit card only he did not have the actual receipt I had it with me, I put everything on our e-receipts so he took his phone to make the return. He was told that if he could not show them my debit card or give them the original receipt then they could not do the return.

We have never run into this problem before, he asked about just store credit and they said no, he asked when this started and they stated a couple days ago. I went in the next day it was the same person and I chose to try it the same way to see how it went, showed her my phone and walked away cash in hand no problems.

Have tested this several times with same person and she pretty much picks and chooses who she wants to use this on. This last time she pulled her policy on me so I asked to speak with a manager, he came up there and said I have to back her up, I told him ok let’s pretend I didn’t walk in with a receipt (on my phone) and would you not give me store credit, he was sadly so confused I had to repeat that a few times.

Then he asked where my sticker from door greeter was, insinuating that I stole it, but there was no people greeter and he could clearly see that. He said I am going to have to look further into this and walked away. 15 minutes later I decided he won and gave up waiting and returned it at another store later that day with no problems.

I know all they have to do is pull the manager has final decision and deny me which could be used unfairly also. So my question is without this policy being posted(even though it seems to be only this stores policy) can they rightfully use this selectively?

Because I feel that if this is ok then Walmarts ethics are becoming non existent by letting your employees (lie) or make up stuff as they go and discriminated against since I know this policy is not for everyone.

Sara
Sara

I think they do pick out customer on who they should used the correct policy. It happen to me numerous of times sady. I guess I need to be white to have an easy return.

Tim
Tim

I agree that the Walmart definition of “Customer Satisfaction” should now be “Store Manager To Determine Customer’s Satisfaction”. Yes, after being profiled yesterday, I went on line and, was shocked to learn that, the store manager alone, decides who gets any type of refund or exchange. No matter whether you have a receipt, the item was bought the same day, it was a gift, who you are, etc.
I had purchased several items for an RV, (some hoses, charger), and never opened them. The store manager inputted the items individually, purposely, to trigger the 3 items return ban. When questioned, she admitted it, on tape (recorded). After purchasing approximately 700 – 800 items on average every 6 month time period, returning three items without a receipt, gets you banned from any other non-receipted return and treatment like a common criminal?
And, sadly, it happens to not be just the color of your skin, but an aggressive policy of a company that is actually, or so it seems to be, intimidating customers to not return any merchandise, lest they be demoralized under the guise of attempting to thwart illegal activity. This from a pigmented old white man and, former longtime Walmart employee.

Jeff
Jeff

I tried to return some dead trees that were purchased less than 2 months ago, with a receipt. She had it rung up then said, “oh you bought these from a different Wal-Mart store so you will have to take them back to that store” Is this in their policy? I can’t find it anywhere. I wasted 1/2 hour in line and being rung up for the return to be turned away. Very frustrating.

MYSTERY JORDAN
MYSTERY JORDAN

I have been traveling across the country going from one Walmart to the next, so obviously I’ve had to return things to different stores. They have to refund your money. it does not matter which state you bought the item in as long as it’s a Walmart. Call corporate! they don’t like it when you tell them that you’re going to call corporate.

Ashley Dawson
Ashley Dawson

Some of the Walmarts carry different items. So if they carry it they will refund it but if they can’t get the code the need for the product because they don’t sell it they aren’t able to give u the return . I learned this from. Some jeans I had bought out of state. They didn’t have the jeans but could tell they came from a Walmart store but since they didn’t carry it was saying product not available for return at this Walmart.

Kelli
Kelli

This happened to us today. We tried to return a Time & Tru necklace bought at a Walmart in another city, Our Walmart doesn’t sell that particular Time & Tru necklace, so they couldn’t process the return. I called corporate and they told me that it was Walmart store policy to not accept returns that aren’t in that locations system. Now we have to drive all the way back to the other Walmart just to return a $7 necklace. The main reason we went shopping over there was because they had a nicer selection of clothes and jewelry. Such a bummer because now I don’t feel good about shopping the other Walmart stores.

Brandon
Brandon

what if you return something you purchased on Walmart.com with the cash option but the store doesn’t have that item in stock? What then?

Mike
Mike

Bought a camera in Walmart located in Puerto Rico can I return in USA Walmart?

RAJESWARI VADRI
RAJESWARI VADRI

How do you return a matress that you got. How do you pack it

Carrie
Carrie

You can’t return any mattress even air mattress is what I was told open or not

Kare
Kare

Air beds that are factory sealed with a receipt can be refunded within 15 days of purchase. Opened air beds with a receipt can be put on a store gift card within 15 days of purchase. No receipt or past 15 days can only be exchanged for another air bed of equal or greater value.

Rebecca fresquez
Rebecca fresquez

What is the policy for returning unopened foods? Is it 24hours or 7days. Coming from Las Vegas, NV

Greg
Greg

got a receipt? You can return a food item. Generally, that’s common sense to return a food item the sooner the better. If it was paid with cash, check or credit card, it will go back to the original form of payment. If it was paid with EBT/food stamps it will go back to that form. Typically, if you don’t have the receipt for food, you MIGHT be able to exchange it for other food, but that’s not guaranteed and taken on a case by case basic. WIC items (formula) is NOT returnable (take it back to your health department for another voucher). FYI. Returned food goes in the trash and it not put back out on the shelf or re-sold. Some canned items are donated to the local food bank if in good condition, and un-dented.

ANNETTE KITCHEN
ANNETTE KITCHEN

I purchased a small computer desk off Walmart.com, I picked it up at the store. Spent 2 hours Labor Day assembling the desk only to discover the slide out tray for keyboard was to small and keyboard would not fit, plus keyboard tray was very wobbly. I feel the item is defective. Can I return the desk assembled or do I have to take the thing apart and repack it in box it came in? I have receipts etc.

Maria
Maria

What did you end up doing? I am in same situation…

Melanie
Melanie

I bought a fallacy Luna 8 or 9 days ago. Already the screen is shattered. Can I still exchange without reciept

Greg
Greg

The electronics associates would have to inspect the phone to see what made the glass shatter? was this due to negligence (drop)? Typically walmart does not get credit for damaged phones like shattered glass, but each case could be handled on a seperate individual basis.

Karen
Karen

No not without a receipt. Did you buy the warranty? If you know the purchase date the store you bought it from should be able to look up your receipt. Then if you bought the warranty you can file a claim

vivian
vivian

Any idea what they’ll do with an opened item with receipt? I bought a dry erase board calendar that is not working out at all (falling off the wall, I should have gotten a blank one). I have the receipt (<90 days) and the magnets it came with, but the mounting hardware is no where to be found after ripping off the wall for the 100th time, aaand there's no barcode. I feel kind of shady about it, BUT I am genuinely dissatisfied.

Hello
Hello

What’s the return policy on kayaks? Will I have the 90 days to return it in middle of the winter?

Tanja
Tanja

Hello! My question is… will Walmart either refund or exchange an air mattress that was used just a few times, but is defective? I had just bought an air mattress a few days prior and on the third night when just laying down on it, the thing busted straight up the seam! Prior to that, it needed to have air added the first two nights. It wasn’t blown up too much, not enough or have excessive weight on it. It wasn’t neglected in any way, shape, form or fashion either. You could totally tell that it wasn’t made properly on how it busted, because it didn’t bust just a tiny bit, nor was there a hole, it split quite a ways straight up the seam!

Anyway, when taking it back to the local Walmart where it was purchased, (now four days prior) and with receipt in hand, I was told no refund, no exchange, no exception! I was quite irked by this because NOWHERE was it stated of this “policy”! If it had been, I most definitely wouldn’t have bought it at Walmart, or anywhere else that wouldn’t allow a return on a DEFECTIVE product, including an air mattress! I’ve looked online for this “policy”, but couldn’t find it stated, other than by other customers who ran across this same issue.

If someone can return a half empty gallon of milk, we should be able to return a DEFECTIVE air mattress. At the very least, they should have it clearly posted so the customer can decide if they want to take their chances and buy it from Walmart, or take their business somewhere else that would willingly accept a return on a defective air mattress, at least within a certain number of days!

I’ve dealt with customer service representatives that would bend over backwards to try to help the customer, and they’d do anything they could (of course within limits) to make sure the customer was satisfied and taken care of right, which is the way it should be. On the other hand, I’ve came across some that’ll test a persons patience and make a person wonder how they’ve managed to keep their job that long when their attitude totally sucks! Sometimes I can’t help but to think that the final outcome totally depends on who you’re dealing with at the customer service department, and if they’re in a bad mood or not….

Mindy
Mindy

Hi with prior experience Walmart doesn’t refund or exchange air mattresses supposedly at all. On most air mattress boxes it says do not return to the store call the manufacturer.

Tiddles
Tiddles

I returned air mattress but they only gave me a gift card for the value of it. I paid with PayPal online, even showed my online receipt bar code, and the lady scanned it at customer service desk. I wanted cash back, not a dang gift card! Really upset now.

Karen
Karen

I work customer service at Walmart and it is posted in our store in the department and customer service the air bed policy.
Unopened (factory sealed) with receipt you can get a refund within 15 days of purchase
Opened with receipt you can get a store gift card within 15 days of purchase
No receipt or past 15 days you can exchange for another air bed of equal or greater value with valid ID as long as you do not have 3 non receipt returns on your Id already.

jsamp
jsamp

Interesting info. I recently tried to return an unused mop purchased 8 months ago. I was expecting to get a gift card because it was over 90 days. I have done this before with other items at other stores near me. This time the lady would not even return it. When I said I thought after 90 days you will give a gift card she said that is only without a receipt. She would not take the item back at all.

So if you do not have a receipt you can return the item but if you do have the receipt you cannot return the item at all. I guess her store does not want my business. I will go to another store and return it without a receipt for a gift card.

Alyssa
Alyssa

If I bought a face wash, thinking it was something else, then used it once before realizing, am I still able to return it with the receipt?

Karen
Karen

Yes, there is a refund option that basically says it didn’t meet your expectations. Be sure to tell them you tried it but it wasn’t satisfactory so they don’t resale a used item and it gets sent to claims. They should refund it in the manner you paid unless you specify you would like store credit.(based off of you receipt or e receipt)

Amy
Amy

What’s Walmart’s return policy on fabric? I’ve looked and can not find anything.

f.a.d
f.a.d

I bought a wireless router and it doesnt work with my internet company. I lost the reciept but have a vaild id. I stated i was fine with a walmart gift card the prouduct cost is $82.41 but the walmart told me they dont have to comply with corporate Walmart.because every walmart is different and with out a reciept i could keep my $82.41 paper weight!!! Thats goodland, ks for you!!

Karen
Karen

Your router should have a serial number that shows your purchase date. If it is past the return period you should contact the manufacturer for the manufacturer warranty which is usually 1 year. Some electronics and select items can only be returned with a receipt within a specified amount of days to the store.

Robert F Flannery
Robert F Flannery

I bought a Walmart cellphone 5 days ago. I tried it for a few days and I just found the quality of the phone to be cheap. Plastic is week. Screen does not seem durable and neither do the buttons. Trac phone makes it and puts the Walmart name on it. I have the receipt. The box it came in is a little torn but I think a little tape will fix that. Will they give me a refund?

Dean
Dean

What is their return policy on shoes? I bought a pair of sandals in store today and they are very uncomfortable.

Kristin
Kristin

I bought a mattress topper Sunday this past weekend but it just moves around on my mattress and doesn’t stay enough to get comfortable. Can I return it?

Linda
Linda

We bought a mattress topper online last week, paying well over $150. At time of pickup, when I asked about return if it did not relieve my pressure points, I was told “NOTHING in bedding can be returned.” We cancelled the sale immediately. I know this is not true because we have returned pillows and bed covers to this same Walmart. Guess it depends on who you ask.

Karen
Karen

Online can be tricky because it matters if it is a Walmart item or a marketplace 3rd party item. A Walmart item can be returned within 90 days a market place item or 3rd party item you have to contact the seller and it is up to them.

Anonymous
Anonymous

How much do you get back on returns? I need to know if I get the full item’s price back or the full item’s price plus any tax I paid.

Karen
Karen

If you have your receipt you will get back what you paid plus your tax you paid. If you do not have your receipt you can only get back what it scans( so if you paid 14.97 and it is on clearance for 5.00 without a receipt you will only get 5.00 also without your receipt you will get the tax back at the rate of the city you are in). If you scan your receipts into your savings catcher app you can pull them up to use for your return.

Greg
Greg

Fish have a 72 hour return policy…..

April
April

I have two items purchased by different people for me as gifts that i want to return…BOTH ITEMS HAVE GIFT RECEIPTS WITH THEM….one is a foot massager and one is a pair of headphones neither item has been opened…when i take them back to Wal-Mart do they give me cash back? I dont really want a walmart gift card and surely they dont return the funds to the buyers credit card…what is their gift receipt policy? I want the cash for these items to pay off a peice of jewlery i have on layaway at a jewlery store…i dont think that a gift receipt tell the clerk HOW the item was paid for..it just gives them the date of purchase and the amount paid…so shouldnt i get cash back?

R.S.
R.S.

Hello, I work at Walmart doing returns, and the computer automatically gives store credit for gift receipts, there is no way to even override this. Sorry.

Karen
Karen

Gift receipts equal store credit at my store also

Sarah
Sarah

Great article thank you! Does anyone know if I can return a infant exersaucer that I’ve already put together? Just bought it 4 days ago but it is too big for my daughter and I want something that fits her now. I really don’t want to take it all apart to return it. Thank you!

Karen
Karen

I would just take it back with the receipt some items click together and you aren’t getting that sucker apart. The people in claims will take it apart.

Dave
Dave

If I buy an item with a gift card and cash and I need to return the item will Walmart refund me entirely in cash or put it all on a gift card?

Karen
Karen

Gift cards are not redeemable for cash so I would put the amount you paid by gift card back on a gift card and give you the remainder in cash. But If it’s a 100. Ticket and you paid 10.00 with a gift card and your refund is 40.00 I would just give you cash. Be cause the majority of the payment was cash. You have to use your judgment and the information the reg gives you on items returned from the ticket in previous transactions.

Cheryl Mongold
Cheryl Mongold

No where in the return policy does it state that Wal-Mart does NOT accept returns after 90 days even with a receipt..bought a $200 carpet scrubber 5 months ago..never opened..decided to put down hardwood, so no need for scrubber..yes, it sat here, but I don’t drive so getting it back to the store is difgivult..finally got someone to run it for me, pd for their gas as well..walmart won’t take it back..even with the receipt…not even for a gift card..so now I’m stuck trying to sell it for I’m sure much less..ugh..

Karen
Karen

Refund periods start on your date of purchase not when you decide to use the item. You could have it in storage for years without opening it but you only have a specified amount of time to return it to the store. You do however have a manufacturer warranty that may give you 1-5 years depending on the product. Sorry but this is just the way refunds work . Some stores if it is new and still in stock might give you store credit, but again that is up to the store manager.

Samantha Mattingly
Samantha Mattingly

I have a reciept where I returned a few items and the original reciept. Which reciept do I show if I need to return another item on the reciept? The original or the one that was marked with returns?

Karen
Karen

I agree with Kyle. One might be an exchange receipt, but the first one shows your original form of payment. I would take them both with me.

Kimmy
Kimmy

I bought an iPhone 6 a week ago and I just shattered it have receipt and box and everything that came with, could I return it?

Kelly Hagler
Kelly Hagler

I want to know what their return policy is on the extended warranty that you can purchase from Walmart when you buy electronics or computers from them. I recently returned a small radio/CD player that I purchased. I had also paid extra for the 2 year replacement warranty. I had it for over 30 days because it was a gift for a relative who lives in a nursing home. It was a birthday present. When we opened it, we found out that it didn’t have a head phone jack which he needs to keep from disturbing his roommate when he listens to music. He had me take it back. They would not refund the money for the 2 year warranty because they said it was over 30 days since it was purchased. I then bought another one online from Walmart that said on the website that it had a headphone jack. I purchased the warranty on it also. When I received it, it also did not have a headphone jack. I took it back to our nearest store, with the packing slip, less than a week after receiving it in the mail. They still refused to return the money I paid for the 2 year warranty. So now I have paid twice for the 2 year warranty on a product that I will have to go elsewhere to purchase and will probably have to pay for another warranty on it at that store!

Karen
Karen

The warranty you purchased online should have been refunded from Walmart.com as long as it was within the 30 days. They do this back to your card and send you an email . They do not let us process this in store. The one you purchased in the store unfortunately they are not able to refund after 30 days the register denies the return of the warranty because technically you are supposed to file a claim and your warranty takes care of your defective item. But it looks like the store did that for you Instead. Probably because the item was under the 90 day return period( unfortunately your warranty can’t be refunded after 30 days)

elma
elma

Bought Halloween costumes, wigs, etc but didn’t wear them (unopened).
I am in school & live in another town, so I couldn’t waste gasoline to go to that town until Saturday.
I went to W-M Cottonwood on the Saturday after Halloween with unopened items & original receipt.
They would not honor return bcuz they said “no returns after 4pm on the Thursday after Halloween”.
“ What? Where was that posted?”
I was told it “was a verbal policy by their manager.”
I told them nothing was posted in the Halloween section nor was I told about it at purchase.
They both said, “yeah, it was verbal… not posted.” And refused to accept my unopened & unused items!!!

Jessica
Jessica

So I went to Walmart to return a gift my kids received that we already had. I didn’t have a receipt and the lady at customer service told me that they were not able to return her item because the price was too much. Is there a price limit on return items? They even refused to give just the store credit

Andrea Gutierrez
Andrea Gutierrez

I have a question. My husband bought me a watch and bracelet set 5 months ago for $55.00.. I really don’t like it and it is impossible to take off by yourself. The other day it took my husband a good 5 minutes to get it off for me. Can I return it without a receipt or without a receipt if I can find it?

Annomous
Annomous

Hi Add bought a Bissell vacuum cleaner from Walmart I cannot find the receipt I bought it a few months ago it will no longer suck up trash at all. Do you think that they will take it back?

Thomas Linton
Thomas Linton

I bought drain clearer. The label said “free” if it failed to clear drain. Tgere was no disclaimer of warranbty or statement that the label watranty was not by Walmart. The drain cleaner failed. A snake and crystal Drano worked.

Walmart managers (2) said Walmart gave no warranty on the product.

Walmart HQ said it was up to local management and nothing else could be done.

As it turns out, it will be up to the Portage County Municipal Court, through a jury of my Ohio peers.

Not everyone is equally good as a patsy for large corporations.

Tammy
Tammy

Always buy that stuff at Home Depot. The drain cleaner did not work for me and Home Depot took it back no questions asked. Home Depot has a much easier return policy.

Karen
Karen

All you have to do is call the 800 number on your package if it says it is satisfaction garanteed. The manufacturer should be the one to honor that.

Christina Miller
Christina Miller

For anyone returning items to walmart. You yave 90 days to return MOST items, even if its never been opened.

Andrew
Andrew

Purchased powerwheel from walmart.com have receipt, packaging slip, and return receipt for in store return. However due to my wallet being stolen needed my credit card replaced. So new numbers that do not match the receipt is it possible to return for value back to the card? Total value is 241.00

Karen
Karen

You can always opt for a store credit on a gift card as well

Angela Carter
Angela Carter

Last year, I tried to return an item I had no the receipt for. Upon checking my driver’s license, I was informed I had reached my limit of returns without a receipt! I was told I could not return the item at all!! I was aware that I’d be receiving no cash back because I did not have the receipt. But I had No idea there was a limit. I received no gift card. No Nothing! Has this happened to anyone else? I purchased the item at that Wal-Mart. I would have used the gift card at that Wal-Mart! I don’t understand.

Rachel
Rachel

Target has that policy posted, and Walmart’s is easily found with a Google search. Three within 45 days. Just wait a few weeks and try again!

Andrea
Andrea

Andrew I have had refunds go back to cards I no longer had the money just goes back into my bank account if a debit card was used. I’m sure for a credit card you would see a credit on y our statement.

Kristin
Kristin

I bought a humidifier a couple months back, and it’s starting to have problems. Not only do I not have the receipt, we threw away the box. Any chance they would take something back with these circumstances?

Karen
Karen

If the item is in good condition and still in stock they might let you exchange it for the same item with your id as long as you don’t have more than 3 returns without a receipt. You should take it in and ask if you can exchange it for one just like it. If it is no longer one they carry or if they say no you will have to contact the manufacturer.

Katy K Conklen
Katy K Conklen

buyer beware. I purchased a hoover board for my daughter. It was defective. i purchased to from walmart.com direct and had it shipped to me. after 4 days of use the hoover board malfunctioned causing it to spin in circles and throw my 11yo daughter into the wall hard. I started the return online and was not given the option to send it in. I had to take it to a store. when I got there they did the return and credited it back to my card. I am used to amazon that your refund is instant. it has been 2 days and there is no money back in my account. went and talked to the store they said it was online that handles that refund. i call the online and they are saying 3-5 if they received it in the mail but since the store issued the refund they don’t have any control. so frustrated. anyone else have issues with this?

Rachel
Rachel

This actually has nothing to do with Walmart. It takes 3-4 days for the money to hit your card/account. I noticed at Target they warned me ahead of time to make sure I was cool with that. At one Walmart store, they warned me as well. I think Costco told me the same thing, but I could be wrong about that, as they have a different system (if you give them your debit card, they can actually verify your purchase if you lost your receipt). Everywhere else, you’re waiting for money to move from one institution to another. Hope this helps.

Karen
Karen

It can actually take up to 10 business days ( excluding weekends and holidays) depending on your bank. Especially if you do it as a credit. Debits tend to post faster most people can see it pending right away on their online banking app. I always tell people and give them an option of a gift card or cash if it’s a debit on the receipt so they are aware of this issue.

Caren
Caren

Today was the first time I’ve ever done a return without a receipt. I read the website about the no receipt under $25 cash back part and was like perfect! So I go in and tell them I didn’t have a receipt and the lady at the register says very quickly “okay I’ll give you store credit” as she’s about to credit a giftcard making the motions… and I’m like “I’ll take cash please if that’s okay”.

She’s like sorry I can only give you a gift card. I said well your return policy says if it’s under $25 I can get cash, and mentioned I’ve never NOT had my receipt before. She says sorry that is only for under $10. And I’m like under $10? Then why does your website say otherwise under $25 ?

At this point she called over her supervisor in a yellow vest. And as she’s giving her the whole rundown I’m pulling in the website on my phone…. The supervisor says sorry you can only get a gift card with no receipt. So then I old her the same thing I told the cashier about well your website says blah blah blah (turning out my phone with the return policy on it). I then had to push the subject about 3 more times until she said “okay we’ll do it this time”.

I’m sure they have a lot of crappy people that come in and try to pull stuff, but I’m an honest customer, work in retail myself , so I was totally polite but yet firm in the end. I felt like they were treating me like some scammer or something because I wanted my $15 back in cash (I always use debit with pin). Anyhow I just wanted to give the heads up to anyone reading this page thinking that under $25 cash thing is so awesome and will be a breeze, because it’s not. I gladly gave them my ID so they can track it or whatever.

I can understand getting that crummy treatment if I was some scammer that was always in there being shady, but I’m not. And when I got to my car and was putting my crap back in my purse and putting my seat belt on, etc. I see that same supervisor girl in the yellow vest coming toward me car and I’m thinking “what the heck ???” And then she opens the passenger side door of the car next to me (her car).. and she was digging around for something.

She ended up pulling out some sort of little booklet (hopefully it was her supervisor guide and she was educating herself!). But what really got me was I was parked in one of the best spots in front …and she was next to me even closer to the front of the store. Isn’t she supposed to park in the boonies with the other employees???

Erin
Erin

I worked at target and we were always parking in the front of the lot looking for the best spots in the lot. Who wants to walk across a dark parking lot alone after the store is closed?

Karen
Karen

It does say this is at the managers discretion if you don’t have a receipt. Try using your savings catcher app so you can pull up your receipt to do returns . Also know we have the option of swiping your credit card to pull up you purchase this is new and I love it! We just started using it this week.

Jazmin
Jazmin

Bf purchased an instant film Fiji film for me during the holidays and it was on sale. The color wasn’t correct so he went to exchange it for the same camera but different color and they tried to make him pay the difference. From past experiences the sale price should still apply. Any experience with this at Walmart?

Guy
Guy

What if you used all 3 already, when can you do it again? How long

Rachel
Rachel

Well, have you ever lost your receipt the DAY you bought your stuff there? I did, but I thought maybe I could gift the items OR find the receipt (eventually). I bought a couple of Christmas sweaters and some Tommy Girl cologne, as well as a sheet set at the beginning of December, and like I said, literally lost the receipt within hours. Now, the sweaters and the cologne were definitely under $25 each, but because I didn’t have a receipt, I was offered $1 in cash for each of them???!!! The reason I was given was that the “numbers were no longer in the system.” Hmm. The sheets were a totally different problem. I opened them and threw the packaging away (I honestly don’t know how I did this, but it was the same day and I think I threw out all that, plus the receipt, when I got tidy and was doing laundry, changing the dirty sheets for the new ones, etc.) but when I tried to put them on my bed, they didn’t fit. Weird. So for the sheets, since there was no number, they offered nothing unless I could find the EXACT item in the store and bring it to customer service. What difference would it have made though? The sheets were around $25 (maybe a dollar more or less) but what I learned is that NO RECEIPT = NO REFUND. My experience was at the Walmart in Anaheim, CA. Hope this is helpful. If you have an idea for me, I’d still REALLY love to return the sweaters, which are unworn and have their original tags!!!

Karen
Karen

If you had gone back to the store within the return period with the date of purchase and the credit card you used a manager should have been able to pull up your receipt in the computer at the store where your purchase was made. With a receipt it would have given you a refund for the amount you paid as long as you are within the refund period. If these items were only ringing up 1 dollar they must have been clearanced so you must have waited to long to return them . This is especially important with seasonal items such as your Christmas sweaters as these get clearanced fairly quickly.

Donna
Donna

I was in Walmart two days ago and one of the store managers who was assisting with my ammo purchase recommended one brand on sale, I paid for my things at the counter by the ammo and another associate the person who works in the section came back and started to bag my purchases. The manager that assisted me initially left as the other person bagged. The guy bagging asked why did I get the metal bullets told him I couldn’t really see what it was because I was not wearing my glasses and he said that is a poor quality choice and recommended another so I got what he recommended and walked to the front of the store to return the first ones I bought. I was told I can’t return them due to federal law. Then I can’t return them because of potential tampering. Now I walked from the back of the store to the front, never leaving the store or the watchful eyes of the best surveillance system that Walmart operates. They can see who you dial on your phone or what is in your purse when you open to pay.
I feel conned and like they stole my money.
One of the manager on duty was a royal jerk about it so I plan to formally file a complaint with Cooperate Walmart tomorrow and might even file a small claims case against them because it is that serious to me.
I understand the no return due to potential tampering which is not a Federal Law as they claim but one I support. However, when could I have tampered with those bullets?
I did call back yesterday and spoke with another manager who was shocked that I never left the store and they still refused to give me my money back. He offered to have a conversation with the over all store manager who only works Mon to Fri. SO I will see what happens.
Regardless, I am done with supporting and organization with this kind of mentality.

Karen
Karen

You should have asked to speak to the manager that was helping you at the beginning of your purchase as you had not yet left the building. He would have known You situation and might have been able to assist you. Unfortunately it is a Federal law that all sales are final on ammunition.

BMYancey
BMYancey

I bought some clearance maternity clothes online. When I initiated a return for 2 articles that were $8.99 each, I got a pop back message from Walmart telling me “you may keep this item,” and that I would “expect to see my refund in a couple days.” How is this that I allowed to keep these 2 items and receive my money back? (Walmart return policy stated “some items are not eligible for return”. Is this why?) Thank you.

Sherrie
Sherrie

I purchase some cold medicine and can not find the receipt can you return to Walmart for refund or exchange.

pat
pat

you can only return twice a year without receipt, not even exchange for different size, some items are two strikes against you right away and it goes into computer, i tried 1200 miles away, i have a habit of tossing receipts out with bags, i’ve been stuck with several items cause time the year is up it’s too late!!!

Karen
Karen

Actually it’s 3 times and should roll off after 45 days. They do have an app called savings catcher that you can scan your receipts into it saves your receipt and also comp shops for you. If it is on sale at a competitor it gives you back the difference and you can retrieve your receipt to use for your return. You must however scan your receipt within 7 days from purchase.

KAREN
KAREN

I believe above all other employees at Walmart, that the customer service employees should know return policies for their store. I left there without being able to return my item  for my grandson because of the ignorant customer service representative did not even know her store policies as well as I do, the consumer. Actually I went there to exchange, not return, a gift  for my grandson. Every Walmart in the city of Montgomery to include Atlanta Highway, Chantilly, Ann Street, and Eastern Blvd. have the rudest customer service staff that I have ever come in contact with in my 62 years. And I am so sick of it that I have to finally say something.  I should not have to dread going into a Walmart because I have to deal with customer service. They should all be fired, wiped clean across the board and start all over with new hires. Respect and courtesy should be a mandatory training program.

Karen
Karen

Unfortunately exchanges without a receipt show up as returns so if you already have 3 on your id without a receipt they will still be unable to help you. They should however be polite even if they have to refuse your return.

 
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