Staples Return Policy: How It Actually Works + Hacks for Success

August 29, 2017 by Kyle
0
no comments

The Staples return policy seems fairly straight-forward at first glance, but in actuality it has a bunch of nuisances based on the item you’re buying and what form of payment you use. In this article, I break it all down so you’ll never have a problem returning something to Staples in the future. I also came up with some insider hacks for success that you’d need a magnifying glass to find on their return policy page.

Staples Return Policy: How It Actually Works

Staples Return Policy:

How Many Return Days Do You Get?

30 days. The majority of products sold by Staples come with a 30-day return policy.

Any Exceptions to the 30 Days?

Yes, several products have a shorter return window…

  • Computers & Laptops – 14 days. Make sure all personal information is removed before returning to the store.
  • Printers – 14 days
  • Digital Cameras – 14 days
  • Business Machines – 14 days
  • Tablets & eReaders – 14 days
  • Smart/Cell phones – 14 days
  • Unopened Drones – 14 days
  • Items Bought with a Check – 14 days and you can only return item for store credit.

The 14-day return window is pretty short on the above items so make sure the product is a “keeper” fairly quickly.

See Also: Best Buy Return Policy: 8 Things You Need To Know

Anything That Can’t Be Returned?

Yes, glad you asked. Here they are…

  • Downloadable Software, Movies and Music – Non-returnable.
  • Opened Software – Can only be exchanged for the same software title.
  • Custom-ordered and Custom-assembled Furniture – Can only be returned if it’s defective when you receive it.
  • Gift Cards and Phone Cards – Non-returnable.

Does anyone ever buy phone cards these days?

Can You Return Without a Receipt?

Yes, but you can’t always get a straight refund.

If you’re receipt-less and used a credit card, Staples can easily look up your order and issue a full refund. Make sure you go back to the same store you originally made the purchase.

If you don’t have a receipt, and Staples can’t verify the purchase, you’ll get either store credit or an exchange.

The price they’ll give you is the lowest selling price within the last 30 days. Staples will also need a valid photo ID so they can track your return history.

Warning: If you try and return too many items without a receipt you might raise a red flag and they can deny your return.

If you lost your online receipt, simply go to your online account and click on My Orders and you can print out a copy of it.

Can the Item You’re Returning be Opened?

Yes, it can be opened, BUT the item must be in “salable” condition.

This means it must be in original packaging/box with all manuals, cords, and parts.

What About Online Orders?

You have several options when it comes to returning online orders to Staples.

You can take it back to your local Staples, you can create a return online, or you can call Staples at 1-(888) 515-8880 and set up a return that way.

Staples Return Policy Hacks:

  • Staples Branded Office Supplies DON’T Have a Time Limit: I was a bit surprised by this when a former Staples employee said it on this Reddit forum. Apparently they really want Staples branded products to have a perceived lifetime guarantee. So feel free to return that 3-year old stapler that keeps getting jammed.
  • Holiday Returns: All electronics and furniture bought between November 20th and December 25th get an extended return policy. You have until January 15th to return the item.
  • Coupons & Returns: If you use an online coupon on a purchase from Staples.com you can’t use the coupon again after you return the item.
  • Be Careful Returning Purchases that Include Promotional Items: If you were given a free gift or gift card as part of a Staples promotion, be aware that you’ll have the value of the gift deducted from the amount refunded.
  • Paying with Prepaid Cash Card?: Be sure to hold on to that sucker because your refund needs to go back on the card. If you throw the prepaid card away it will be a BIG pain to try and get your refund.

Ask the Reader: Have you had any issues with the Staples return policy? Let me know, thanks.


By Kyle James

More Total Awesomeness:

IKEA Return Policy: All Your Questions Answered on... (Updated 7/25/18) IKEA has been the world's largest furniture maker since 2008. The liberal IKEA return policy is no doubt a big part of their popular...
Nordstrom Return Policy: Answers to Your 8 Biggest... Similar to Costco's return policy, the return policy at Nordstrom is really liberal and quite popular. But as with any retailer's policy, there are al...
Sam’s Club Return Policy: Your 12 Burning Qu... (Updated 2/04/19) The Sam's Club return policy is pretty darn solid. But is it as good as Costco's? Not only will we explore that question, but we'll ...
JCPenney Return Policy: 8 Questions Answered So Yo... At first glance the JCPenney return policy looks pretty awesome, but when you start to look a little closer you notice that there are MANY exceptions ...
Bed Bath & Beyond Return Policy: Here’s... (Updated 2/17/19) The Bed Bath & Beyond return policy, while still mighty fine, has been restricted a little bit in recent years. Especially when ...
Best Buy Return Policy: 8 Things You Need To Know ... (Updated 2/06/19) I'm not gonna lie, the Best Buy return policy is kind of confusing. Different lengths of time to return stuff, different ways to ret...

Comments

Leave a Reply

avatar

This site uses Akismet to reduce spam. Learn how your comment data is processed.

  Subscribe  
Notify of
 
5 Shares
Share2
Pin3
Tweet
Share
+1