TJ Maxx Return Policy: Tips and Tricks to Make It Work For You

September 20, 2017 by Kyle
57
comments

(Updated 9/16/19) The TJ Maxx return policy is both loved and hated at the same time. It’s loved because they’ll take back most items even after the return window has closed. It’s hated because they can be a bit stingy on taking back items that have been washed, even when there is nothing malicious going on. Let’s break down their return policy fully, along with some hacks to make it really work for you in the future.

TJ Maxx Return Policy: Tips and Tricks to Make It Work For You

How Many Return Days Does TJ Maxx Give Me?

30 days. You have 30 days from the date of purchase to bring back any items to a TJ Maxx location for a return or exchange.

After 30 days, returns with a receipt (and often without a receipt too) will be given store credit for the item’s current price.

Is a Receipt Required for a Return?

The TJ Maxx official line is this, “To make your returns quicker and easier please keep your receipt.”

But having a receipt in hand is NOT a requirement for a return. In most cases, they’ll happily give you store credit when you don’t have your receipt.

To make a return happen without a receipt you’ll need to provide a government issued photo ID, name, signature, and address.

They collect this information to track your returns and make sure you don’t abuse their return policy.

See Also: 9 Killer Ways to Shop Smart and Save Money at TJ Maxx

Can I Return Something That I Washed?

This one gets a bit tricky.

Their official policy is NOT to accept returns on items that have been worn or washed.

But if you plead your case, the manager will often agree to the return. This is especially true for items that shrunk badly in the wash or lost most of their color.

You might need to be the squeaky wheel to make this happen.

A word of warning: Know exactly what you’re buying and wash it in accordance to the label instructions so you don’t have to deal with this issue.

How Do I Return an Online Order?

You have 2 options. You can either return items in-store or via UPS.

  • In-Store Returns: Completely free to return online orders in-store. Just bring items back to your local TJ Maxx with your receipt, packing slip, or shipping confirmation email.
  • Return via Mail: This is gonna cost you a $9.99 shipping and handling fee. Be sure the item gets back to TJ Maxx via UPS before 30 days. Otherwise you’ll have to settle for merchandise credit. Your original package comes with a return shipping label.
  • Note: An exact exchange is NOT available when returning online orders via the mail. This is due to an ever-changing online inventory.

If you have a TJ Maxx in your area, you’re obviously much better off returning items in-store to avoid the return shipping fee. The only way they’ll waive the $9.99 fee is if the item is defective.

Any Items Not Eligible for a Return?

Yes, glad you asked.

  • Gift Cards: You can’t return them for cash, nice try though.
  • In-Store Purchases Can’t be Returned Online: Only online purchases can be returned via the mail.
  • Items over $1,000 Can’t Be Returned In-Store
  • Handbags priced over $499.99 Can’t Be Returned In-Store

I’ll add new items that are non-returnable as I discover them.

What About Returning Items with a Gift Receipt?

When returning items with a gift receipt, be aware that you’ll only get store credit or an exact exchange.

You won’t be given cash.

Do this after 30 days of purchase and you’ll be stuck with the current price of the item. Hopefully it won’t be on clearance as you’ll be stuck with the clearance price.

What is TJ Maxx’s Holiday Return Policy?

TJ Maxx has a very helpful holiday season return policy.

All purchases made between October 16th – December 24th can be returned through January 23rd of the following year.

TJ Maxx Return Policy Hacks:

Keep Tags on Items

Don’t take the tag off the item until you’re absolutely sure you want to keep it. This is because many stores will give you the price on the tag when making a return, no matter how long ago you made the purchase.

Swimwear & Lingerie Returns

The price tag must be “properly attached” to all swimwear and lingerie if you want to return it.

Not exactly sure what “properly attached” means. In any case, this is a health issue and this policy attempts to keep worn items off the rack.

Jewelry Returns

You’ll need to return jewelry items directly to the TJ Maxx jewelry counter. Because of this, you must return jewelry only to a location that actually carries jewelry.

Purchases Made with a Gift Card

When returning these purchases you’ll have to settle for store credit which can be used for both online and in-store purchases.

Purchases Made using PayPal

When using PayPal for an online order, you’ll be refunded via PayPal. For an in-store purchase, you’ll be refunded via a merchandise credit.

Ask the Reader: What’s been your experience with the TJ Maxx return policy?


By Kyle James

Comments

57
Leave a Reply

avatar
36 Comment threads
21 Thread replies
0 Followers
 
Most reacted comment
Hottest comment thread
43 Comment authors
MichelleMaribel HermosoMariTyrese BarkerMUGE TASIRANAbbi Recent comment authors

This site uses Akismet to reduce spam. Learn how your comment data is processed.

  Subscribe  
newest oldest most voted
Notify of
Liz
Liz

Thank you so much for the holiday return policy information!!! Very helpful
Xx
Liz

Pat
Pat

With my receipt within 13 days paid w a check do I get cash back?

Joanne
Joanne

Can I get a refund for an open food item?

Jen
Jen

No

Andrea
Andrea

How many times can you return without a receipt and in what time frame?

Crystal
Crystal

I was wondering the same thing

Gail Duhon
Gail Duhon

I just purchased makeup items like concealer, elf palettes, and eye palette, lip glosses, etc. I pulled off the stickers with the price and bar code. And have receipt. I bought them for mother n law, and she can only wear a certain type of makeup. Can I still return them? Or will they give me poop about the sticker tags being off of the box? Thank you!

Carol
Carol

TJ Maxx makes a killing on return handling fees. I ordered shoes in my normal shoe size. This particular shoe did not run true to size. I used my $25.00 gift card to make purchase. After sending shoes back, with no option to order next size up, I received $6.25 credit on gift card. They do no refund shipping ($8.99) and they charged $9.99 handling fee to return items. Will not be shopping at TJ Maxx again. They just took my money.

Gloria
Gloria

Do I need to go the same store I bought the item to be able to return it? or can I go to another Tj Maxx store?

Savannah Fite
Savannah Fite

Any tjmaxx

Laura
Laura

I bought a shower curtain and a throw rug over SIX months ago. Got busy, forgot about them and just found them again in the back of my closet. Still in wrapping and with all tags but no receipt. Funny how six months can change your perspective on things. I really don’t want these. Can I still take them back? Or am I stuck with E-bay?

Savannah Fite
Savannah Fite

You can take it back and get store credit

Saroya
Saroya

I purchased a Michael kors watch December 2018 for Christmas and now it’s June 2018 and I’ve only been wearing this watch for a month now and it’s not working. Is there any way I could exchange or return it? I bought it with my tjmaxx credit card.

Judith
Judith

They’re strict with jewelry so no you can’t. You really should pay attention to return policies!

Jay
Jay

Can you get cash refund with receipt if you purchased with debit card?

Jillian Lloyd
Jillian Lloyd

I need to know this as well.

Abbi
Abbi

Yes

Precious
Precious

Can you make a return with a tjmax rewards credit card? I used my tjmaxx rewards credit card to buy a sweater and it doesn’t fit my uncle.

Gisella
Gisella

I have the TJX reward credit card and I only pay with it to get the points and eventually the $rewards. If I make a purchase with this card at a store, get the rewards and then decide to return that entire purchase, will my rewards points be cancelled? Because if I have 30 days to return, my $rewards will arrive to me before then..

Amy
Amy

How do I return items that were used with my rewards discounts? For example , I bought $55.00 worth of clothes and various time but I used 2 ($10.00) coupons. I need to return 4 shirts? Do I get my full price I paid for the shirts or are they discounted because I got a total of $20.00 off my purchase using the TJMaxx rewards bucks?

Tami
Tami

Can exchanges be done after 1 year if not worn and tags still on.

Alex
Alex

I returned clothes after 30 days and got store credit. If I buy something with the store credit and decide to return that later on within 30 days will I get cash or store credit again?

Kim
Kim

I have bought from tj maxx for home and businesses for 30 years I often lose receipts never had been a issue until today I got a declined return slip and they said it’s because I returned too much without a receipt wth

Kelly
Kelly

I have to laugh. I’m so glad that they denied you!

Lyle tuggle
Lyle tuggle

Can I return an item bought at Marshall’s to tjmax?

Lori
Lori

No

Kathy
Kathy

I purchased a shower kit and it doesn’t work for me, can it be returned?

Kat
Kat

I bought some costume jewelry at tjmaxx a few months ago… Around $30 worth. Came across the stuff, realized I do not want it, and thought would try to get store credit. All tags are attached, receipts present for 2 items out of 4. The jewelry counter sales girl was not budging and was strongly referring to the return policy. Asked for a manager- same thing – assistant store manager – ‘no can do’. I did say I would apply the store credit for another purchase right there – nope! I had an impression she just didn’t want to do it no matter what. And it’s just some costume jewelry we were talking about.. Not a Gucci watch or anything like that! Gave me ‘I am sorry you feel this way’ routine. I don’t have any history of abusing their return policy. So, go figure! I was patient and nice. Then got a bit annoyed by the lack of their effort. Maybe will try another store. Or should I call their corporate? Took the names.
I do shop at TJM a lot! Spend a lot of money there and never return anything. Where is their courtesy toward a loyal customer??
What is your opinion on this ‘situation’?

Thank you 🙂

Timothy Allor
Timothy Allor

Thanks man. This page help me out a lot

Lili
Lili

Any chance they will take something back a year later??

Jayla
Jayla

What about like a diffuser where I threw away the box? I have the receipt and all the items that came with it

SusieQ
SusieQ

I can’t seem to find a clear answer online about returning makeup. You seem to know what you’re talking about. I bought a lipstick at T.J. Maxx but realized when I got home that I already have the exact same lipstick. I did not use the product, it’s in the packaging it came with, and I have the receipt. Likelihood of them accepting a return? I know it can be dicey with makeup.

Michelle
Michelle

Can they look up your purchases if you don’t have tags/receipt if you used your TJMaxx card?

Lisa
Lisa

I went to return a jewelry I team and she wouldn’t even give me the courtesy to look at it before telling me no.

Lisa wolfe
Lisa wolfe

Lady’s very rude and didn’t even look at my item before telling me she can’t help me.

Jay
Jay

Can I buy online with a gift card I have my name on from a return I made in-store without receipt. I have receipt for card tho an my name is on it. An how do I check balance because I have no car to go shopping.

Danielle Schwabenlender
Danielle Schwabenlender

Can you return Halloween costumes after October 31 but with in 30 days with receipt and tags still on??

Tonia Skidmore
Tonia Skidmore

I purchased BeBe luggage from TJM. Complete crap! It fell apart while traveling. I don’t have my receipt. Can it be returned? Are they able to use the card I purchased with to find my purchase?

Pat Maldonado
Pat Maldonado

Returned an item that I bought mom for Christmas. Unfortunately did not keep receipt. Item still had tags on it and I had no problem getting a store credit. They had to put my name on the gift card. So now I have to be present with her when she redeems her gift card. Really?

Kathy Vaughn
Kathy Vaughn

Just tried to exchange men’s pants for a different size at the Albertville Al store.It was given as a gift I had no receipt but still had tags on it.They said they were not allowed to exchange.

Debbie
Debbie

I purchased an item in a box and it is missing some of the parts with TJ Maxx take it back

MUGE TASIRAN
MUGE TASIRAN

I used my rewards. I will return my item. Will they give me back my rewards?

Tyrese Barker
Tyrese Barker

What if I bought something at Tk maxx Europe and want to return it to tj maxx in the U.S.??

Maribel HermosoMari
Maribel HermosoMari

I bought a desk wheel chair marked “As is” it was missing 2/5 wheels. I bought it thinking the extra wheels i had at home will fit but didnt. Can i return the chair? I looked for replacement wheels online and couldn’t find it.

Michelle
Michelle

I just bought sneakers from TJ Max, wore them on a hike and they cut into the back of my ankles – will never wear again, can I return them? I have receipt and tags.

 
13 Shares
Share5
Pin8
Tweet
Share