IKEA Return Policy: All Your Questions Answered on One Page

January 11, 2018 by Kyle
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(Updated 7/25/18) IKEA has been the world’s largest furniture maker since 2008. The liberal IKEA return policy is no doubt a big part of their popularity among shoppers. But as with any return policy, there are always some nuisances that aren’t answered on the company’s website and typically require a phone call to the store. To alleviate that phone call, and make your life a little easier, here’s everything you need to know about the return policy at IKEA.

IKEA Return Policy: All Your Questions Answered on One Page

How Many Return Days Do I Have at IKEA?

365 return days to be exact.

Yes, you have exactly 1-year from your original purchase date to bring items back to IKEA.

They call it their “No-Nonsense” policy and it’s pretty darn generous.

See Also: 6 IKEA Hacks That’ll Save You Money (You’ll Feel Like a Genius)

Do I Need My IKEA Receipt to Return Items?

No, you don’t need your receipt.

If you don’t have your receipt, IKEA can use any of the following methods to find your purchase: Credit or debit card, gift card number, or an order number (if applicable).

If they’re unable to find any trace of your purchase, they’ll simply issue you merchandise credit for the lowest selling price within the past 365 calendar days.

Any Exceptions to the 365-Day Return Policy?

Yes, there are two big exception.

– Mattresses: If you purchase a mattress from IKEA, and don’t like it, you can’t simply return it for a refund.

You’ll have to exchange it for another mattress and you can only do this once within a 365-day window.

– Gift Cards: You cannot return gift cards to IKEA. You’ll have to sell them through a site like Raise.com if you want to get some money for them.

What If the Furniture Is Already Assembled?

Not a problem.

So if you get your stuff home (and spend an entire weekend assembling it) you can still return it to IKEA if you change your mind or it has a defect.

No questions asked.

They state that items must be in unused and salable condition.

But the term “unused” is very subjective in this case. Technically, when you put a bookcase together and throw a book on it, it is used.

Let me know in the comments below if you’ve had trouble returning items to IKEA because of this.

From what I’ve read online, IKEA is fairly generous in what they term as “used” and “salable” and will take most items back without a hassle.

Do I Need the Original Box to Return an Item?

No, you don’t need the original packaging to return items.

Might be a good idea to keep the box if you haven’t assembled it yet as it’ll make returning it easier.

Can I Return Clearance, Bargain Corner, or “As-Is” Items?

Yes, you can return them all.

This means you have nothing to lose when buying something that’s already assembled and marked down.

Take it home, try it out, and if you don’t like it, just return it to the IKEA warehouse for a full refund.

What Are My Options After 365 Days?

Unfortunately, you don’t have any return options after 365 days.

You’ll have to sell your IKEA items via Craigslist, eBay, or a yard sale.

What About Returning Online Purchases?

When buying items from the IKEA website, your return options are slightly different.

Specifically, you only have 14 days after your purchase to return items via the mail, or home pickup for large items.

After 14 days, you’ll have to return online purchases to the IKEA warehouse.

Be sure to keep your online receipt or packing slip to make the return go smoothly.

Note: Items bought in-store CANNOT be returned via the mail or online. They must be brought back to your local IKEA.

What About Returning a Gift to IKEA?

If you have the gift receipt, no problem.

Simply return the item and receive store credit for the item’s purchase price.

I was told that if you ask for cash, instead of store credit, that may be okay. Apparently there’s no policy in place either way and it’s left up to the discretion of the individual store.

If you don’t have the receipt, it becomes very difficult to return the item as they won’t even give you store credit.

I was told by an IKEA representative that the “purchase holder will need to contact IKEA or take the item back to the store as they have purchased the item.”

Ask the Reader: Have you used IKEA’s return policy in the past? Was it as awesome as it sounds or am I missing something?


By Kyle James

Photo credit to Rarye.

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Michael Jagerman
Michael Jagerman

I am forced to put my credit card purchase in dispute as you have made no access for me to return my online damaged purchase for a scheduled pick up. order # 279382813 03-08-2018
worst customer service .. two hours on hold … i gave up!!!

9

A. BS
A. BS

This isn’t IKEA’s website.

Carrie
Carrie

Can someone help me iv built a cupboard… it’s too big and want to take it back … I’m unasembling it can carnt take the dowelingout … will they still except it?

Connie
Connie

Do they take back washed bedding? We got it home and washed it and it doesn’t look nearly as vibrant as it did in the store.

Mansi Nikam
Mansi Nikam

i returned washed cushions and they took them. i guess you could give it a try

Annie
Annie

I have a bedframe and a cube storage I bought in Sept 2017 but I ended up buying a different dresser and a bigger frame since those weren’t as good as I thought they would be. Can I still return them – as in would I be questioned why I’m returning it so late? They’re in resalable condition and I live 3 hours away from Ikea so I wasn’t really hyped about the drive. Lol

Trish
Trish

Hi I was thinking about buying an armchair online but how do I return if I don’t like it when I see

Nicole
Nicole

Do you know if you can return part of a “set” if the parts have their own product number and are sold separately? For example, I purchased the Pax wardrobe and it comes with wire drawers that are sold separately. I decided to get different drawers for my pax system. Can I return the wire drawers?

Cathy
Cathy

This return info is totally wrong. Ikea has a 45 day return policy with receipt. Without receipt, gift card only for the lowest price on the article in the last year! In my case, 4 sets of drapes at 40.00 each, they took $8 off each. Cost me 32.00 plus tax for losing a recipt for 2 days. I can prove om my credit card receipt that i bought the drapes when i said i did. They don’t care.

Christiana
Christiana

You had first mentioned if they cannot find any trace of purchase, they will issue a store credit. Then you said, if it was a gift and you don’t have the receipt, they won’t take it back at all. That is a bit confusing and contradicting. How would they know if it was a gift or not and why does it even make a difference. Their website clearly states, “No receipt, no problem”. This could not have been further from the truth. We were given the hardest time and they gave zero f*%@s!
In person, we were told we need a receipt because it was assembled. Their website says the opposite. We were told that their policy is return for store credit was we had to have a receipt. Again, website says opposite. It was a very frustrating and disappointing experience and their returns department staff needs to be re-trained.

Vivian
Vivian

Hi, I have a question that I bought a mattress in IKEA 3 days ago, and it is still on the bag and unused. So, can I refund it?

CBT
CBT

Does IKEA expect you to disassemble the item back to the way it was delivered before returning it? I am reconsidering a couch I recently bought there. The couch has been assembled (and unfortunately, I’ve already recycled the packaging). I would need to disassemble it in order to bring it back to the store, however, I wouldn’t take covers off the cushions if that is not required.

Shawn
Shawn

Just returned a couch tonight. You’re fine with it completely assembled!

Hazel
Hazel

Did you have the original packaging and boxes when you returned the couch? I got a bedframe that turned out to be too big for the space and all the boxes are in the trash.

jasica
jasica

does this statement applies to Hong Kong Ikea too? or Ikea policy is globally consistent and same in every country?

John
John

I’m in return policy hell. Long story short, they (in cooperation with XPO) messed up my delivery. Problem 1: their phone system is easily the worst I’ve ever had to deal with. If their queues are too high, their phone system simply does not let you talk to someone. Even if you’ve been transferred from one rep to another, if the queue is too high, you will get a pleasant “Our call volume is is greater than expected, please try again later” or something along those lines. Problem 2: The refunded my delivery fee to a gift card and sent it via snail mail to me. They claim that their system cannot process credit card refunds over the phone and that I have to go back to the store I purchased it from. Um? To get my money back I need to take roughly 2 hours out of my day? *AND* spend gas getting there? IKEA is one of the *worst* companies I’ve had to deal with on the phones. Their reps have been patient, but I swear, this is a nightmare scenario that no one at IKEA will help with. If I even breathe the air near IKEA I will be furious. After pushing the “manager” of the resolutions line, she offered to have *her* manager call me. I don’t expect anything to change, so I’ll just keep escalating. The kicker is that she kept saying there will be an accommodation if I go to the store. At this point, there is no accommodation that will rectify my opinion of IKEA.

 
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