Bed Bath & Beyond Return Policy: Here’s The Real Scoop

April 27, 2018 by Kyle
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(Updated 2/17/19) The Bed Bath & Beyond return policy, while still mighty fine, has been restricted a little bit in recent years. Especially when you lose your receipt. So I thought it was time to break it all down for you. Here is exactly how the BB&B return policy works. Hope this helps and answers all your questions.

Bed Bath & Beyond Return Policy: Here's The Real Scoop

How Many Return Days With a Receipt?

You get 1 year from date of purchase to return items.

Yes, that’s right, the Bed Bath and Beyond return policy gives you 365 return days to return items.

It should be noted that this does require a receipt. Which leads us to our next question.

What If I Lost My Receipt?

If you lose your receipt, your return window is still 365 days.

Bed Bath & Beyond will use one of the following methods to try and find your purchase history:

  • Credit card
  • Debit card
  • Store or merchandise credit number
  • Gift card number
  • Checking account number

If they CAN’T find any evidence of your purchase, they’ll let you complete an exchange (or get store credit) minus 20% of the current price.

If you prefer cash back, you’ll have to complete a “corporate refund request”, just tell the employee and they’ll help you out.

See Also: The 8 Best Return Policies in the Known Universe

Do Items Have To Be In Original Packaging?

No, absolutely not.

Just bring the item back in, apparently in whatever condition, and they’ll refund 100% of your money if you still have your receipt.

Bed Bath & Beyond can do this because they have a strong relationship with their suppliers, many of whom will refurbish returned items and resell them at a discount.

Can I Return Items to Any Bed Bath and Beyond Location?

Yes, just bring back your items to any BB&B location and get your return processed.

Is Anything Non-Refundable?

Yes, there are a few items that cannot be return to BB&B. Here they are:

Gift Cards: Completely non-refundable.

Shipping, Delivery Charges: No refund on these, sorry.

Assembly Charges: If you pay someone from Bed Bath and Beyond to build something, you can’t get your money back if you decide to return the item.

Monogrammed, Personalized, Custom-Made Items: Non-refundable.

Special Order Items: Non-refundable.

Baby Clothing and Destination Maternity Items: These can only be returned with the original tags still attached and your receipt.

Breast Pumps: Can only be returned unopened and with your receipt.

What About Returning Online Purchases?

When you order something from the Bed Bath & Beyond website you’ll find a FedEx return postage label included.

On the return label you’ll need to circle the item you’re returning, the reason why, and add your phone number.

Just pack up the items in the original package, include the bottom portion of your invoice, stick the FedEx label on it, and drop it off at a FedEx pickup location.

You’re done, go enjoy a cold pop.

What’s the Scoop on “Truck Delivery” Returns?

When getting a truck delivery from Bed Bath & Beyond I have some tips for success.

When the item(s) gets delivered, be sure to open the box and inspect the item for damage before the driver leaves.

If you see any damage, decline the delivery and write “Package Damage” on the delivery form. Then call BB&B at 1-844-4BBBHOME to report the damage.

If the damage is minimal, you can accept the return then call the above number and they’ll send out a replacement part or product.

Call within 48 hours for best results.

Can I Return a Mattress?

No, not exactly.

But if you’re having a tough time adjusting to your new mattress, they give you 120 days from delivery date to do a 1-Time mattress exchange.

After that you’re stuck with it, so choose wisely.

It should also noted that you’re on-the-hook for all shipping charges.

Call Bed Bath & Beyond at 1-844-4BBBHOME to schedule your mattress exchange.

Ask the Reader: What’s been your experience with the Bed Bath & Beyond return policy? Have you ever had a problem returning an item?


By Kyle James

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Netzib
Netzib

Looks like they quietly changed the return policy to one year only.

Jeremy
Jeremy

Yep:

“Returns with a Receipt
So simple: For up to one year after purchase just provide your receipt and for most products, we will refund the purchase price to the original form of payment or issue a Merchandise Credit. See Exceptions”

Vernessa
Vernessa

This is not correct .only 90 days and needs receipt. You will not even get a merchandise credit with out receipt.Was with my mum yesterday at bed bath beyond 6th Avenue she could not find her receipt and did not have the credit card she paid with. They would not even give her a merchandise credit. She had to buy another new and the girl in bed bath and beyond threw away juice machine .their policy has changed honestly if you can get it at Costco you are better of . Bed bath and beyond policy is not good anymore. This happened at Bed bath beyond 6th Avenue and 18th street Manhattan but I am sure all the bed bath and beyond does the same

Rose
Rose

Wished I had know all of this before I tried to return a tea kettle w/o receipt; asked for store credit or exchange; still would not make any attempt; next time I am in the vincity I will show them the email; don’t recall the change in policy and the printed rules are not visible I am not going out of my way to shop there as CS Dept needs to up grade their attitude

Patricia h Galgano
Patricia h Galgano

Aid u return something with a receipt and used a 20%off coupon are u given another coupon at time of return.

QponMama
QponMama

If you want to buy something that same day they will just apply 20% off manually. FYI They accept their mailed coupons (card, coupon insert, newspaper/magazine add) expired. You can also signup for their emails and text messages to get more coupons.

Ari Roark
Ari Roark

Ahh! The word is -Coupon-! ! ! That is pronounced. ( Koo- pawn) or (Coo-pawn). Let me clarify there is ZERO ” Q or (Cue)” sound in the word. I’m half-way sorry that my frustration with the rampant Mis-Pronunciation of the word -coupon- has landed on you but when referring to yourself as “Qpon…” is and was the final, nervewracking straw. Please, by all means, keep u sing your ‘handle’ just realize it is an error, and not a correct pronunciation of the lexeme. …A concerned linguist!

Anna S.
Anna S.

Despite your adamant stance, Mr. Roark, you’re dead wrong here.

It is, in fact “KYOO-pon”.
Pronunciation: https://www.youtube.com/watch?v=U-skwTkv0BI

Looks like QponMama got it right after all. You go, Mama!! 🙂

Apologies, Mr. Roark, I can see how important it was to you. Have a good day and keep saying it your way, just please don’t correct the folks who say it properly. 🙂 lol

Gale
Gale

I was hoping to find out if you ordered something online, if you could return it to a bed bath and beyond store. Does anyone know?

Caroline
Caroline

How interesting…just last night I tried returning two items that were gifts to me , I was told absolutely not. No returns without a receipt. Not a gift card, not an exchange just a “no”. That would be BB & B in Westminster, CO…..I am going to print out the return policy and go back today. Thank you for the info!

Vernessa
Vernessa

Let me know how it works we were there yesterday I told my mum to keep the item but she let them throw away.

Theresa
Theresa

Does the item being returned that was purchased with a card have to be returned to the same card that was used to purchase or can it be a different one? And how long does it take for the no ey is available

Amin Farishta
Amin Farishta

I want to return vacuum purchased in Feb 2018 but lost my receipt. I phoned them to check if they could pull my purchase record using my credit card details but they turned it down. Would you suggest any other way?

Dee
Dee

Can “as-is” merchandise be returned with a receipt?

Cafemama

I tried to exchange amalfunctioning espresso machine, with receipts and they refused stating it was over a year???? 18 months to be exact , I just wNted s new machine for which I paid $1800.00!!!They no longer stand behind what they sell, I no longer will shop , and return everything I have purchased in the past year, back to Costco where they stand behind their products!!!!!

Jeff Statz
Jeff Statz

One year is correct, even with receipt. They strictly enforce that, now. This article was updated recently, but didn’t get updated with the current BB&B return policy.

Mercy
Mercy

True, they change their policy, I usually buy clearance item before since you can return and still can use a coupon, but They’re not accepting returns or coupons anymore. This new policy started this year 2019

Vernessa
Vernessa

Yes Costco is really in a class of their own . They really stand behind their products and the have wonderful items..they are truly the best . Bed bath and beyond truly horrible if they changed policy they should have an updated sign they do not have an updated sign anywhere in the store

Meghan
Meghan

Are pillows returnable if they aren’t comfortable?

steve
steve

so, after one year can you still return it for store credit or simply you just got stuck with it.

Anon
Anon

This is incorrect- any electric items (items with a plug, battery operated, rechargable, etc.) cannot be returned without a receipt for a store credit if it has been opened/used.

Mon
Mon

I’m sorry I don’t understand. Can I return a vacuum cleaner for a full refund if I have the receipt and it’s within one year of purchase?

Kimmie
Kimmie

They are tightening up their return policy. It used to be up to one year for electronic items like coffee makers but now it is 90 days and you must have a receipt or be able to look it up in their system with the CC you used. Gift registry items are 365 days. 30 days for smart home/tech or seasonal items. I think too many people have abused their liberal return policy by returning items not even purchased there and it has hurt their bottom line. Always a good idea to hold onto receipts now and to also register large purchases with their manufacturers. I am going to rethink buying expensive coffee makers like Breville. Their warranty used to be 3 years but now it’s one. That didn’t bother me because I could always count on BBB to help out with exchanges but now it’ll be more difficult to do. Still love BBB though. Their customer service is great!

Cora
Cora

I think the policy on their website now says 180 days to return an item with a receipt – applying to items bought after a certain day in March 2019.

Sam
Sam

New policy update 3/2019.

Returns with a Receipt
For up to 180 days after purchase,

Mary
Mary

Looks like the return policy has changed again, from the website:
This policy will apply to purchases made on or after March 18, 2019
Returns with a Receipt
So simple: For up to 180 days after purchase, just provide your receipt and for most products, we will refund the purchase price to the original form of payment or issue a Merchandise Credit.
https://www.bedbathandbeyond.com/store/static/EasyReturns

Charles
Charles

Tried to return a crib mobile June 4 2019 and was told at store # 1011 that policies had changed and I needed the original box. It was shipped to me February 2019 but I did not keep the box as I had no idea the mobile would stop working. Very rude in the store by 2 different employees including a manager. We’re not helpful at all with just a “sorry”. A 3rd employee came over looking too. I was very embarrassed and basically I’m stuck with a 50.00 mobile for a baby that can not be used. He can look at it but no sound. How sad is that ?? Policy has changed? Don’t intend buying from BB&B any longer and will relay this message to everyone in hopes it will not happen to them. And I do have a receipt !! All I wanted to do is exchange for one that will work!

Tammy
Tammy

Returned a sofa cover with a receipt and was made to show my driver’s license. Asked why I needed to provide my license and was told that any return over 100.00 is treated that way. Really – since when? Will no longer shop with Bed, bath and beyond.

 
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