Amazon No Longer Offers 2-Day Prime Shipping (Here’s What To Do About It)

Updated September 7, 2021 by Kyle
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Have you noticed that Amazon doesn’t deliver on their 2-day Prime Shipping anymore? It’s actually not even close for my address and I’ve had to return stuff to Amazon as I don’t need it by the time I get it. Anything that I want to buy today (a Monday) won’t be delivered until Sunday at the earliest. I tested this on a bunch of different shopping categories and made sure it was all products sold and shipped directly by Amazon, and none could be delivered before Sunday, 6 days from NOW. But alas, not all hope is lost, here’s what you should do to hold Amazon’s feet to the fire. It’ll only take a few minutes and put an extra $10 or $20 in your pocket.

Amazon No Longer Offers 2-Day Prime Shipping...Here's What To Do About It

Prime 2-Day Shipping Has Turned Into 5-Day Delivery

The reason that 2-day Prime shipping has turned into 5, 6, or even 7-day shipping has nothing to do with UPS or the USPS.

It falls 100% on Amazon as they now say that the “2-day shipping guarantee” is from when they actually process your order and get it in the mail.

So if it takes them a couple days to box it up and ship it out, then you’ll get it delivered to your home in about 5 days on average.

If you’re like me, the main reason you joined Prime and paid $119/year was for the 2-day shipping, so this is KIND OF A BIG DEAL.

So….

Call Them Up and Ask For a 1-Month Refund

When I have a problem with Amazon I usually start a live chat session as it’s easier to say exactly what I want to say.

BUT…for the first time ever, I recommend actually calling them at 1-(888) 280-4331 and say, “Why don’t I get 2-day Prime shipping anymore?”

I tried doing this via Live Chat and it just went in circles due to what I’m guessing was a language barrier.

At this point, give them your zip code and ask them to run it through their system to find out for sure whether your address qualifies for 2-day shipping.

Most addresses do indeed qualify for 2-day Prime shipping.

See Also: 5 Reasons Why Amazon Prime Is a Terrible Buy

If your address does qualify, then you probably already know the EXACT reason why you’re not getting your packages within 2 days.

It’s because Amazon can’t hold up their end of the bargain and they should pay for it.

This is when you politely ask for a 1-month refund on your Prime membership (approximately $10) because Amazon can’t hold up their end of the bargain.

I did this recently via a phone call to their customer service department and it took me all of about 5 minutes to score the $10 refund.

There was ZERO hesitation from the rep I talked with and I think they are trained to hand out this refund for those who politely ask for it.

Also, from the comments section, several Amazon Prime members were given a $20 “inconvenience credit” that’s worth asking for as well.

Note: My family orders from Amazon at least 1-2 times per week and I’m not sure if that played a role in getting the 1-month refund, but in either case, it’s definitely worth a shot.

See Also: Is Prime Worth It? 9 Amazon Prime Benefits You’re Probably Not Fully Using

Hold Amazon’s Feet to the Fire

I realize Amazon’s been hit by unprecedented demand in recent months, but let’s not forget they are one of the richest companies in the world.

Now that the economy and stores have opened back up in most of the country, the demand for online shopping has been greatly reduced.

Yet Amazon still can’t figure it out and solve their order backlog issues.

What ticks me off the most is Amazon wants to blame it on the pandemic and increased demand in online shopping.

I’d have no problem buying that argument back in March, April or May of 2020…BUT NOT NOW.

It’s my opinion that Amazon was losing money on the 2-day shipping guarantee and is using the current situation as a handy way to get rid of the fast shipping guarantee altogether.

I’d be SHOCKED if 2-Day Prime shipping ever came back at this point.

So the bottom line is get your $10 refund NOW before they aren’t so generous.

The customer service rep also told me that MANY people are calling to cancel Prime, she said she had already cancelled over 50 memberships in the past couple days.

Here’s what a chat rep told me when I asked him if Prime members were complaining about the issue:

Amazon Chat

BONUS Tip: Work-Around Hack Worth Trying…

Thanks to reader Joseph, who commented recently letting us know that his Amazon Business account has been delivering in 2-days since last September.

The interesting part is that his “regular Prime account” is stuck at 4-7 days for delivery.

Since an Amazon business account is FREE to join, and also gives you quantity discounts, setting up an account could be worth a shot.

Also, in case you were wondering, he said his business is not COVID related in the slightest.

See Also: 5 Smart Ways Amazon Business Can Save You Money

Ask the Reader: Are you a Prime member? If so, when was the last time Amazon delivered something to you in 2 days?


By Kyle James

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Gwenny720

The order I placed today Wed. 8/25 is showing a delivery date of 9/10…
I have Amazon Prime & I know they have distribution centers locally so there’s no excuse.

I’ve started to order from Walmart’s online site & the order I placed at 3am was delivered before noon!

If Walmart has what I need I’ll utilize their services.
Luckily I didn’t do the yearly plan with Amazon so I have stopped Prime in the past and will do so
again if need be.

Walt Gekko

I think a lot of this is a ripple effect of the Pacific Northwest heat wave back in late June-early July where temperatures for a few weeks were 40+ degrees above normal in an area where not everyone has air conditioning because it’s rarely needed (temps were at one point where highs were 115-120 degrees in areas where the normal high is 75-80). That led to Amazon’s centers in many cases unable to be open AT ALL for days if not weeks and is still creating what you’re seeing now.

Acer

I’ve been getting my Amazon orders next day or 2-days the latest for a while but suddenly they’re giving me delivery dates of a week. I thought it was due to Labor Day but that’s in September, any ideas why? Is it due to the resurgence of COVID? Last year it took 2-3 weeks to get stuff delivered due to the pandemic.

Jim

I just cancelled Prime for exactly the same reason. The main canned excuse is it’s not in your nearest fulfillment center. Doesn’t it just figure they’re not allowed to give you a product that they know is in your nearest center so you can look it up and test that line of BS. I talked with 2 supervisors who would not even talk about it without the stupid canned responses.

tom

Im a newer member (As of Feb this year) so I figured it was a bit of a bait-and-switch. Next day, same day, 2 day suddenly went from order Thurs get by Saturday…to order Thursday get by Monday!!….they went from 2 day shipping to business* day shipping. What b/s is that? Now its even more frustrating….Order today Sept 2 get by EARLIEST Sept 8th? I understand item availablity etc but for literally nothing on all of amazon.com to be available 2 day means amazon can’t live up to it’s end of the deal. I’m not even asking for next day or same day, forget it… but even 2 day is too much for Amazon now? I’m not in rural farm town or an island ioslated from the mainland (which even then I’d still hold them to the same standard as this is what they promise)..im in NYC. This is unacceptable. I think of Prime Delivery day where they literally pull off MANY logistical miracles given their volume etc suddenly now on an typical first week of the month theyre overwhelmed? Seems a bit unlikely.

Last edited 1 month ago by tom
Sha

Yeah so this is interesting bc I’m renovating my kitchen and have been since mid-July, and I was getting most of my stuff for this project within 2 days. A few things took maybe 3 days. A few things said 3 days and then took 2. But last week, right around September 2nd, like you said, everything was showing me “get it September 8th”. And I was like…….that’s almost a week??? In fact, I, for whatever reason, didn’t end up purchasing those things last week, but I purchased them this morning (September 5th) and they actually still say September 8th. I was wondering if it somehow had to do with Labor Day. But I’m also in NY, and all my Amazon pages also say delays due to weather (Tropical Storm Ida). So maybe there’s like some residual back up due to the aftermath of the storm?

I will say that I’ve been a Prime member since I think 2012, and I feel like there are certain points in the year, every year, where suddenly I can’t get anything in less than 5 days. It don’t think it corresponds to holidays or anything like that, either; just all of a sudden I want to order something and the delivery date is 5 days away. Generally I’m unbothered bc it’s usually pretty rare that I actually absolutely need something in 2 days, but I definitely have noticed it (which is clearly why I’m on this article). But then at some point it cycles back to me being able to get things in 2 days so, idk. I was complaining about this very issue to my Dad a few months ago, but, as I mentioned, it cycled back to 2 days shipping for me again, so it seems kinda like Amazon is just up and down on these things. It’s just really annoying because there doesn’t seem to be a lot of transparency around it, and also, everyone gets Prime because of 2-day shipping, so they definitely are not holding up their end of the deal.

Mike R

They are trying to do what Walmart did to retailers but online they overloaded the market and drove out competition and think they have it all in hand now. I was never that big a fan of them to begin with other than the quick delivery. Without the quick delivery I have gone back to ordering from other sources.
I buy tools and related supplies 90% of the time I can get the same product faster for same price now from people who want my business.

Lore Soong

Their prices aren’t that great (at least on what I buy) I often end up with market sellers who charge shipping anyway, so without the free shipping I don’t have much of an incentive. I’m thinking of cancelling my prime too.

tom

thats a great point. They went from an almost loss-leader model to now charging the same retail price? Did they think people wouldn’t notice? I guess we got used to it and they slowly became more retail but the shipping benefit kind of made up for it…now the shipping benefit is becoming more of a half promise?

James

Same. Several things I’ve ordered through Amazon would have gotten to me quicker had I ordered from basically anywhere else on the planet.

Eliza

I’m wondering if some of it isn’t geographical, though. A couple weeks ago, our delivery times from Amazon tanked, hard. From a day or two to more than a week. Turns out that two of the third party companies Amazon contracted with for delivery drivers demanded $36 million dollars and a new contract, and when Amazon (rightfully) refused this extortion, the two companies cancelled their contracts. (Amazon was their only customer in both cases, so they effectively put themselves and all of their drivers out of business in the process. Smart, that.)

Anyway, it was right after that that we started seeing the huge delivery times. Everything’s coming USPS now, too. Go figure. 🙂

(We’re near Portland, OR. So if you’re nearby, too, that might be at least one cause of it.)

Mimi

Or maybe it’s because you have a higher Covid rate in Oregon and people are sick along the supply chain (if they are not vaccinated, I don’t feel real sorry for them).

tom

yeah, I’m sure you dont feel bad when people get killed in car accidents for not wearing their seat belts or people crossing the street and not looking both ways either right? serves them right. Statements like that really make me wonder if cnn is really rotting people’s brain or just their morals?

Sha

Not sure what CNN has to do with this?

Walt Gekko

As I remember, where you are in late June-early July it was extremely hot and because many don’t have air conditioning there due to many areas rarely needing such it created massive problems as temperatures were as much as 40+ degrees above normal for lengthy periods, as I remember causing Amazon to have to close some of its facilities in the northwest for days if not weeks. That I think led to this.

Anonymous

I didn’t get a 10.00 refund I received a 5.00 credit and a guarantee that they would pass on my concern about going further with using Amazon if I didn’t actually receive my prime products in the 2 day shipping. I pay for my prime monthly so maybe that makes a difference? However I did mention that I may stop using them as well as telling family and friends to stop if they don’t get it within two days. I also mentioned I may tell potential friends and family to not even consider prime. I wonder if they will call me back and try to do better? Either way, it is disappointing and will make me reconsider using them. Thank you for providing the information.

Mimi

This has been going on for a month or more for me in the Washington State. I blamed “supply” issues for a while, but I’m ready to cancel the Prime as there seems to be no benefit whatsoever. Never really was as you are paying $119/yr for “free” shipping that, well…isn’t.

Pstricia

I have begun purchasing from Walmart. With a $35 purchase shipping is free and delivered in 2 days with most purchases. Sams also offers no shipping charge and most things are deliver within days.

Walt Gekko

A lot of this seems to dare back to the excessive heat wave back in late June-early July in the Pacific Northwest when temperatures in some cases soared to 115-120 degrees in an area were normal highs are in the upper 70s, meaning temperatures were as much as 40+ degrees above normal. Many such centers in the northwest are not air conditioned because air conditioning is rarely needed in that part of the country and as a result, people were for days if not weeks unable to get into those centers to process packages and so forth. That I believe led to a ripple effect where Amazon was forced to suspend what actually had been same day or overnight service where I am and they have STILL not recovered from that period as some people may very well have quit after that heat wave and have not been replaced, causing massive issues that STILL have not been resolved and preventing Amazon from returning to their previous standards for Prime customers.

jil

you really think a company comes to a halt because of heat – look at the street repair or highway people in the middle of the desert = working in 118 degree heat and no shade – – so no It not heat- most new location that amazon uses as building are all AC buildings- I dont care where they are at

Jacob

My friend works at the Portland warehouse. They had to shut down on the days it was 100+ because the warehouse was even hotter (no AC).

I don’t think this would have caused such a backlog of orders this far out though. If anything it could simply be a lack of workers.

I really do miss getting packages in 2 days. I’ve been trying to find certain items locally as a result, which could be a good thing.

Walt Gekko

Like I said, it’s quite possible a considerable number of workers quit during that heat wave (which hit Seattle, where Amazon is headquartered and their main distribution center is FAR WORSE than Portland) and they had major problems trying to replace them. Couple that with vacations and the like and Amazon likely has been short-staffed in the Pacific Northwest for some time.

SMcD

I just tried contacting support because NO items offered with prime are available with a 2 day shipping option. The BEST offered for literally ANY item was to order today (Sep 4th) and get it on Sep 10th. I just randomly looked up items too, to see if I could find ANYTHING that still offered 2 day shipping …but nothing did.

It’s like my 2 day shipping offering was simply removed and replaced with 6 day shipping.

After complaining they apologized, stated they’d pass my concern on to the team and work to correct this issue. I asked for a solution on why I was paying for prime but was no longer being offered 2 day shipping and so they gave me a $10 credit that would auto-apply to my next order.

I asked what do I do if next month I am still not offered 2 day shipping? Contact them again? She told me yes, so I guess I’ll just ask for a credit each month they can’t offer me 2 day shipping, as they stated they were unable to offer me a partial refund of my prime fees (as I stated I paid for prime for the 2 day shipping, not 6 day shipping).

If they don’t fix this soon, I’ll just cancel. It’s not worth it for 6 day shipping.

Judy

I called Amazon. They finally said it was just a small technical problem. Too bad. I had to ask twice for a credit for my monthly fee but I got it.

jil

this all started early jan 2021 when Jeff bezos  step down from CEO and turned it over to a new person — that’s where the problem lies – he changed it and apparently did not give one hoot about what customers signed up for – I recently found this out when my 2 day item was in the tenth day of being in transit – it was all BS – when a company changes or does not change for the betterment of the customers – guess what happens – it starts to snow ball and the effect is a run away train – a large American company around from the late 1800 is n o longer – not that could not survive, they did not want to meet customers expectation – the board of directors wanted their cake and make the customer to pay for that too – Sears and roebucks was once a main stay in America- no longer – the people on the board killed the company off from their own stupidly

Jcamp

I had been in the Seattle area for 3 weeks enjoying the next day delivery. Now back home I’m told if I order today (5th) I can get it by the 16th!

DebrinaFree

I started ordering from Amazon in 2009. I was pulled in by the 2 day prime deliveries and the prices were cheaper than local stores. Without that, I mean,,,,, there is not much good about it. I started ordering from Wal-mart, 35.00 and up, free delivery and some days I get a text notice that says, this is Wal-Mart, your purchases will be delivered sooner than expected time, some of your items will be delivered TODAY, the same day I ordered, even on a Sunday. I’m like WOW, this is what I call fast service. I ordered some soups, crackers, several snacks, waters, gatorades and detergent and some other non food items and some arrived that day or the next. Super fast. I’m amazed. Especially when I have really bad (failing health) days and driving to a store and having to get out and shop, is beyond my control. I’m sure a lot of people have the same or similar issues and use Amazon because of it. Glad there is a back up out there, Wal-mart.

Last edited 1 month ago by DebrinaFree
Barbara Jacksha

I’ve been a prime member practically since the beginning, and have had very few problems getting things in two days. Now it’s almost a week before I can expect anything. I chatted to complain and a rep tried to tell me that (apparently) none of the several dozen items I tested (ordinary things I regularly get and have gotten two-day for years) are available in a local distribution center. Hence the delay. I don’t believe a word of it and will be shopping elsewhere. If they had to make a change, they should have communicated it clearly and up front. I might have been a lot more forgiving. But to hide it like this and have reps making excuses…there’s no excuse for that.

Nick Jones

I am still waiting on items from 3 weeks ago. They were allegedly shipped from an in-state Distro center in Orlando and the tracking showed “USPS waiting on item.” The items, have moved and are now 56 miles in Lakeland, in the opposite direction from me, at another Amazon distribution center, and the USPS is still waiting. So, I got refunded for that order. I had a completely different order due today, but USPS is waiting on that item. It’s lost somewhere in Texas. The replacement items from the order first mentioned are due tomorrow, but the USPS doesn’t even have them in their possession and they are over 1,000 miles away. Two more orders are due next week, but I guarantee they will be late. Every order since July have been 2-10 days late, bar one, and it was actually early, but wasn’t sold or shipped by Amazon.

Last edited 1 month ago by Nick Jones
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