Amazon No Longer Offers 2-Day Prime Shipping (Here’s What To Do About It)

Updated March 26, 2024 by Kyle James
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Have you noticed that Amazon doesn’t deliver on their 2-day Prime Shipping anymore? It’s actually not even close for my address and I’ve had to return stuff to Amazon as I don’t need it by the time the package shows up. Anything that I want to buy today (a Monday) won’t be delivered until Sunday at the earliest. I tested this on a bunch of different shopping categories and made sure it was all products sold and shipped directly by Amazon, and none could be delivered before Sunday, 6 days from NOW. But alas, not all hope is lost, here’s what you should do to hold Amazon’s feet to the fire. It’ll only take a few minutes and put an extra $10 or $20 in your pocket.

Amazon No Longer Offers 2-Day Prime Shipping (Here's What To Do About It)

Call Them Up and Ask For a 1-Month Refund

When I have a problem with Amazon I usually start a live chat session as it’s easier to say exactly what I want to say.

BUT…for the first time ever, I recommend actually calling them at 1-(888) 280-4331 and say, “Why don’t I get 2-day Prime shipping anymore?”

I tried doing this via Live Chat and it just went in circles due to what I’m guessing was a language barrier.

At this point, give them your zip code and ask them to run it through their system to find out for sure whether your address qualifies for 2-day shipping.

Most addresses do indeed qualify for 2-day Prime shipping.

See Also: 5 Reasons Why Amazon Prime Is a Terrible Buy

If your address does qualify, then you probably already know the EXACT reason why you’re not getting your packages within 2 days.

It’s because Amazon can’t hold up their end of the bargain and they should pay for it.

This is when you politely ask for a 1-month refund on your Prime membership (approximately $10) because Amazon can’t hold up their end of the bargain.

I did this recently via a phone call to their customer service department and it took me all of about 5 minutes to score the $10 refund.

There was ZERO hesitation from the rep I talked with and I think they are trained to hand out this refund for those who politely ask for it.

Also, from the comments section, several Amazon Prime members were given a $20 “inconvenience credit” that’s worth asking for as well.

Note: My family orders from Amazon at least 1-2 times per week and I’m not sure if that played a role in getting the 1-month refund, but in either case, it’s definitely worth a shot.

Hold Amazon’s Feet to the Fire

I realize Amazon’s been hit by unprecedented demand in recent months, but let’s not forget they are one of the richest companies in the world.

Now that the economy and stores have opened back up in most of the country, the demand for online shopping has been greatly reduced.

Yet Amazon still can’t figure it out and solve their order backlog issues.

What ticks me off the most is Amazon wants to blame it on the pandemic and increased demand in online shopping.

I’d have no problem buying that argument back in March, April or May of 2020…BUT NOT NOW.

It’s my opinion that Amazon was losing money on the 2-day shipping guarantee and is using the current situation as a handy way to get rid of the fast shipping guarantee altogether.

See Also: Not Getting Amazon Delivery on Sunday? Here’s Why

I’d be SHOCKED if 2-Day Prime shipping ever came back at this point.

So the bottom line is get your $10 refund NOW before they aren’t so generous.

The customer service rep also told me that MANY people are calling to cancel Prime, she said she had already cancelled over 50 memberships in the past couple days.

Here’s what a chat rep told me when I asked him if Prime members were complaining about the issue:

Amazon Chat

Prime 2-Day Shipping Has Turned Into 5-Day Delivery

The reason that 2-day Prime shipping has turned into 5, 6, or even 7-day shipping has nothing to do with UPS or the USPS.

It falls 100% on Amazon as they now say that the “2-day shipping guarantee” is from when they actually process your order and get it in the mail.

So if it takes them a couple days to box it up and ship it out, then you’ll get it delivered to your home in about 5 days on average.

See Also: Amazon Package Arriving Late? Here’s How to Score a Refund

If you’re like me, the main reason you joined Prime and paid $139/year was for the 2-day shipping, so this is KIND OF A BIG DEAL.

BONUS Tip: Work-Around Hack Worth Trying…

Thanks to reader Joseph, who commented recently letting us know that his Amazon Business account has been delivering in 2-days since last September.

The interesting part is that his “regular Prime account” is stuck at 4-7 days for delivery.

Since an Amazon business account is FREE to join, and also gives you quantity discounts, setting up an account could be worth a shot.

Also, in case you were wondering, he said his business is not COVID related in the slightest.

See Also: 5 Smart Ways Amazon Business Can Save You Money

Ask the Reader: Are you a Prime member? If so, when was the last time Amazon delivered something to you in 2 days?


By Kyle James

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Pedydg

Not having 2/day delivery definitely sucks now, but I keep I mind that the cost of delivery is $0 with Prime. So I feel like I’m still saving money on just that alone. Still worth it for me. I know I order enough items (basically at least a few items weekly) from Amazon that shipping costs would break me in a year.

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Kyle James

Keep in mind that Amazon offers free shipping to non-Prime members on order pf $25 or more.

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DrexeLake

I just shopped Walmart.com, it’s $35, but I’m cancelling Prime and shopping Walmart.com from now on.

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p nyberg

be careful with that.. they will require you to tip the driver. even if you tip at the door

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Raeyn

“Require you to tip the driver”? How can any company “require” you to tip a driver? This isn’t the 80s where they offer COD. You’re saying after paying for the item and shipping (which we DO pay for, even if it’s “free” the price is built into the cost of the item), the driver is going to walk away with your package if you don’t “tip” them? Never heard of such a thing.

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sherry goldsworthy

they add on your payment you can customize a lower than recommended amt. but you have to pay..

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Thea

Just put in 0, that’s what I do. Never had them randomly charge me.

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Dustin

I support this, but I wanted to note something: I’ve been shopping walmart.com for years now and their delivery and order fulfillment is inferior to Amazon. It’s not uncommon we receive the wrong item, or it’s broken, or we end up charged more or less, or we receive a box of razor refills in a 2-foot square box. It’s not like Amazon is perfect at this but walmart is way worse in our experience.

Last edited 2 years ago by Dustin
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Raeyn

AND they shipping times are EXACTLY the same! I just checked this and whether I use Prime or not, it’s like two WEEK shipping for almost all items now. During the height of the pandemic, they had gone back to 1-2 day shipping. This is unacceptable. I think we’re likely to cancel our Prime membership, too. I didn’t get Prime for TV shows, music, etc. I got it for fast, free shipping. They simply aren’t doing that any longer. I hope this causes serious problems for Amazon now – it certainly should.

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Debbie

If you check pricing, companies DO JACK UP THE PRICES to compensate for shipping. So, in reality…we ARE paying for shipping!

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Allyson Lassen

Just called and the girl went around and around and around and made no sense whatsoever. She said I was eligible for 2 day shipping, but that my items won’t be arriving for 5 days. What??? She blamed it on heavy shipping volume due to Christmas, which as a MONTH ago. She also said she’d be happy to cancel my membership and refund my $119, but not willing to give me one month membership as a refund to keep me as a customer. Ridiculousness.

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Krkenedi

I just ordered from Walmart and got two day delivery and free shipping. The same item on Amazon was two weeks out. Therefore it is not the shipping companies causing g the problem.

Last edited 2 years ago by Krkenedi
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DrexeLake

Same, but one walmart order was 1 day. $35 min order for free shipping. They have our business. Cancelling Amazon Prime.

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DrexeLake

You’re right about their Chat. Wasted about 45 minutes. They kept asking me for an order number when I explained to them several times the shipping dates are all 4 days or later on their site no matter what product I search for. It’s not worth the membership fee to me without the 2 day shipping. Cancelling.

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Rfergie

I have literally bought things if they say will be 2 days at checkout, for them to change it to a week. This is constant now.

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Bob

I just called and after a brief runaround was given a $15 credit to my account ++ a $15 credit on my next order!!

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Bob

I would agree with most people that what is received for $10 a month is really a good deal!!

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Ranger Kayla

Not if you don’t watch Prime TV and movies. Only difference is I would need to return to always spending at least $35 to get free shipping. I’m not interested in paying $139 per year or $19 per month for what amounts to nothing for me. Time to reconsider ordering from Walmart if they can ship quicker. Amazon should reconsider increasing the price for Prime because it’s a rip-off for anyone who only has Prime for faster shipping. My daughter lives in SoCal and shipping times are anywhere from 2 days to a week. Almost always takes over a week here (65 miles from Portland, Oregon). I remember the good times when orders arrived in just a day or two. Recent profit reports for Amazon said they doubled their profit in the last year. Even with higher wages they are duping the public. I would be willing to pay $139 per year if orders arrived in 3 days.

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ChampionRetail

I discourage customers from accepting the promo certificates because these void the contract between the obligatory retailer and the customer who is left in an inferior purchase condition when the retailer fails to honor what they advertised. Honor the ad or a refund, please. This generation is very soft on retailers. Greatest Generation would not be. Amazon has little regulatory oversight. Demand consistency and respect or they’ll never do it and will crush competitors while they’re treating customers like dirt. Amazon has restored ancient snake oil retail practices from the turn of last century. Tricks and deceit is not the way US is accustomed to retail in modernity. Amazon workers retaliate when customers complain. None of that is legal. Ralph Nader championed forcing stores to stop the dangerous products and demonstrate respect to customers – quid pro quo. This generation needs a Ralph Nader to protect your families from these scams especially in times of need during pandemics.

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George

Unfortunately, Ralph Nader, much like Bernie Sanders… created chaos within the Democratic Party by demonizing their opponents to no end… and both times Republican candidates won as a result.

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Ranger Kayla

If you listen closely you will quickly discover that Democrats and Republicans and often Independents are constantly demonizing each other. Maybe your comment should have included someone from the far right as well as the far left? It appears you are a centrist Democrat or Independent. I think politicians should be more enlightened than the average person. Without naming anyone…… I can’t think of a single politician worth my admiration. Jimmy Stewart, in “Mr Smith goes to Washington (1939)”, filled the shoes of someone worth admiring. An actual Statesman (not really a politician). Well, ended up dropping a name anyway! I’m not a Democrat, Republican, or an Independent. I won’t vote for anyone, who’s not honest, or is narcistic (no names!).

Last edited 2 years ago by Ranger Kayla
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Rfergie

Since last September, I have been noticing that Amazon will state they will deliver something by a certain date. Then after you order, if you go check on it they have changed the delivery date to 4–7 days later. I understood when the pandemic was going, that things worth a bit hinky. But I am now highly annoyed that they don’t even try to deliver in the 2 days. I was literally on the phone with them today with an delivery that got put off for a week, when my wife, put in the order again for it still to say it would only take 2 days. The CS rep literally told me what I was reading off their site wasn’t what would happen. If it was every once and a while I would understand, but this is almost every order now. I live less than mile from a major distribution hub of their’s, in a big city, so location isn’t it.

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Debbie

Yes! I ordered something that said “order in the next 4 hrs. 17 mins. and recieve your order by Friday Feb. 4. Then, after ordering, it said it should arrive by Monday, Feb. 7th. Something is wrong with this!

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Ranger Kayla

Bait and switch. This has happened to me as well. I think switching to Walmart is the best option and especially if there is a Walmart close to you.

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Ranger Kayla

In all fairness…… sometimes, my orders have been arriving a day or two early, lately. Still, usually takes a week or longer. Also….. my daughter lives closer to a distribution hub and her orders usually arrive in a few days, unless I order something and have it sent to her. I think order arrival time varies dependent on several factors. And then there’s this little tidbit: space travel costs a lot of money so we are all subsidizing Blue Origin. I don’t live close to a distribution hub, or a big city and really need reasonable shipping times. Phone reps are the last person I would discuss this issue with. They might want to keep their job and so they just tell us what they are told to tell us. In the past I also ordered from Walmart and arrival times seemed more reasonable. I could also pick up from the store if I was in a hurry. No Amazon store nearby.

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Kelly

I have chatted with customer service and got a $10.00 inconvenience credit. I then did a little research and found that changing the shipping address can also change the delivery times. I have a friend that lives about 5 miles away, but a different zip code and she can get 2 day delivery whereas I get 7 day delivery.

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p nyberg

before christmas 2021. i actually canceled my prime. and they gave it to me free for a month to get it back

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sherry goldsworthy

i am always getting screwed over by amazon usually my 2day shipment is lost somewhere and i have to call or chat to find that our..i tried asking for comp. and basically waa told they didn’t do that..we went back and forth i was hung up on and my account was locked for spite…i am through with these aholes

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Sheryl

I was supposed to get a package on Feb 14-17. Yesterday I got an e-mail that the delivery would be March 10. I called Amazon and spoke to a supervisor who told me that the package was coming from one of their vendors and that they can’t control what the vendors do. I reminded her that Amazon’s e-mail to me said Feb 14-17 and that this has happened more than once since the start of 2022. I am getting a refund of half the cost of my Prime membership.

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Amazon Seller

I’d like to add a couple of things that folks may not know. I am an Amazon seller. Amazon fulfills 99% of my orders. Also, several products that I sell are offered for sale by Amazon themselves, which will be important by the end of this message.

In the past, I send my items to Amazon and within a week they are stocked in their warehouse and being sold to customers. That one week period has turned into 5 weeks. I send my products to Amazon today, they list them as “available” tomorrow but they aren’t actually “in stock” or ready for shipment for FIVE WEEKS!

Amazon doesn’t mention this at the time of sale. Customer orders, pays and waits. 5 weeks pass, Amazon finally ships. Item arrives and customer no longer wants or needs it as it has been 5 weeks. Customer requests return or refund and here’s what actually happens:

Amazon has already charged me a 15% referral fee for the right to sell on their platform and anywhere from a $5-$15 for shipping the order. For my $13 product, they take $7, leaving me with $6. Often times, they refund the customer the entire amount and then take that from my account and the customer keeps my product. The sale actually COSTS me, but Amazon is made WHOLE. They keep the referral fee, the fulfillment fee and even charge me a fee to issue the refund. Sometimes, they ask the customer to return the item and they bill me for return postage, and, like explained before, they keep their fees from the original purchase. Again, I lose money while Amazon MAKES money.

As for items that they also sell? They offer those with 2 day shipping but take 5 weeks to send the order if I am the seller. If they are the seller, it arrives tomorrow. Hmmmm,….. that seems a bit, uh, sketchy at best.

I am not a wealthy person. I’m just a small, family business trying to eak out an honest living through a partnership with the devil. Amazon is abusive to their sellers at a level you would not believe. I mean think about it… How is any of this my fault?? If they would set the right expectation, none of this would happen.

At this point, nearly every sale is costing me money. When you think you’re getting one over on Amazon, or being made whole yourself, just know that it is not Amazon that is being penalized, it’s sellers like me. I don’t know how to change that, but I am committed to making sure folks understand what’s going on.

Final note- all shipping is free for orders over $35, whether you have prime or not.

Last edited 2 years ago by Amazon Seller
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Monica Christman

Hey I just noticed at one of my transactions or orders were switched days and I looked it up and I found it on your website but I called them just like you told you they did not give me any type of information they did not tell me anything that like nothing was going on they didn’t give me a refi they didn’t give me a discount they give me a coding nothing they were just like I’m sorry I’m sorry I’m sorry and I mean I actually told him that I wasn’t gonna shop Amazon anymore and they didn’t care my husband works for Amazon delivery driver this is crazy

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Sondra Loden

I’m so irritated with Amazon right now!!My last order had not shipped in a MONTH!!!I got no help from customer chat.Language barrier. I finally canceled the order. Now I have a balance on my account that I really don’t want to use.But i have to so we shall see how this goes….

Last edited 2 years ago by Sondra Loden
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