Amazon will now only offer 30-day price protection on TV’s. Also, when it comes to TV’s, they’ll also price match these specific online retailers.
Amazon.com does not have an openly stated price protection policy. But most savvy Amazon shoppers are aware of their “somewhat unofficial” 7-day price protection policy which entitles you to money-back if the price is lowered on their site after you receive the item.
I was always under the impression that the item had to be sold directly by “Amazon.com LLC” to qualify for price protection. I recently discovered this is NOT the case and the only requirement is “order fulfillment” by Amazon. Pretty much every product that qualifies for Prime 2-day shipping is fulfilled by Amazon these days. Many of which are sold be 3rd party sellers, but have order fulfillment by Amazon.
So what does this mean for you? Well, the first thing it means is that almost all Prime eligible products will get 7-day price protection. Secondly, I also discovered that if you play your cards right, they’ll EVEN give you price protection on identical items sold by a different seller.
Here is what you need to know to make this happen:
- Keep an eye on your recent Amazon orders. If you order regularly, check current pricing of the stuff you’ve recently bought. I’ll login to my account and check prices at least once a week, especially during times of the year when my wife and I are doing a lot of purchasing (kids birthdays and Christmas).
- Found a lower price? Once you find an item you’ve recently purchased that is now being sold for less, simply go to the Amazon Contact Us page and start a chat session.
- Start a chat session. Specifically, on the Contact Us page, under “Step 2 – Tell us more about your issue”, select “Payment issues” followed by clicking the “Chat” button at the bottom.
- Be polite. Politely explain the situation and inform them of the new lower price. They’ll ask for your order number, so be sure to have it at the ready.
- 7-day policy is lenient. I recently started a chat session to test out their policy. I had bought some watch batteries and the price had gone down by 3 bucks so I thought it would be a good test subject. I figured it was a long shot as I was a week past their 7-day policy. Surprisingly, I was completely wrong as the chat rep didn’t even question the dates and immediately offered to refund the difference in price. Will this work every time? Probably not, especially if you take advantage of their price protection policy often, but don’t let the dates stop you from giving it a try.
- An items only requirement is Amazon fulfillment. My watch batteries were sold by a company called “The Perfect Deals”, but the order was fulfilled by Amazon via Prime 2-day shipping. I was happily surprised this was not an issue when it came to getting price protection. A good rule-of-thumb is to look for Prime shipping eligibility; if it’s an eligible item then it’s almost always going to be fulfilled by Amazon.
- You can EVEN get price protection if another Amazon seller has a lower price. When I told the chat rep that the price of my batteries had dropped, I failed to realize that the price I was quoting him was actually from a different seller. He informed me of this, and offered to give me the price of the other seller as a “one time exception”. Pretty awesome. Keep this knowledge in your “discount holster” and fire it on an expensive purchase so you can maximize your cash-back.
Below is a copy of my chat transcript that details exactly how the whole thing went down. The magically delicious parts of the chat are highlighted in yellow:
Ask the Reader: Have you ever been able to get some money back from Amazon after buying something and then noticing that the price was lowered? Was it easy? How did the whole deal go down? I look forward to your comments.
By Kyle James