Amazon has become famous for constantly changing prices on shoppers. It’s quite common for an item to be raised or lowered in price by up to 25% on a regular basis. For shoppers, it can be really frustrating to add items to your cart, or wishlist, only to see that they’re way more expensive the following day when you’re ready to place your order. But alas, I have a cool little hack to get a price adjustment if a product has gone up in price. Here is what you need to know.
Start a Live Chat Session With Amazon and Ask for a Price Adjustment
Amazon is making it a little trickier to start a live chat session as they’d rather have you find answers to your questions in other ways. So to help you out, here are the step-by-step directions to start a live chat:
- On the bottom of the Amazon homepage, in the “Let Us Help You” section click on “Help”.
- Next, in the “Browse Help topics”, go to “Need More Help”, then click on “Contact Us”.
- Then in section 2 of the “Contact Us” page, select an issue, I usually select “More order issues”.
- Finally, click on “Chat” in section 3 and a separate browser window will open and launch a chat session.
Once you finally start a live chat, simply explain the situation in a polite manner. My wife did this recently on a Christmas gift we were buying for our daughter. The item was priced at $84.99 one day, and a whopping $99.99 the following day.
On a whim, instead of waiting and seeing if the price came down again, I suggested she try getting a price adjustment via live chat. And guess what…it totally worked! Made me look like a genius in her eyes, and more importantly, saved us a quick $15.
Here is a screenshot showing my wife’s chat session last night:
Don’t Abuse It
Like any good customer service feature, if you abuse it, you can bet it will quickly go away or you’ll get blacklisted. The operator even called it a “one time exception”, although I’m guessing you could get a price adjustment like this several times a year as long as they aren’t all within a short period of time.
It would be smart to only use this savings hack on more expensive items where the savings is worth the effort.
Consider Automating Amazon Price Changes
If you consider yourself a loyal Amazon user, you’ll want to consider using the free browser add-on called CamelCamelCamel, strange name for a very useful resource.
It will help you track Amazon price changes as well as price histories for individual items so you make sure and buy only when the price is lowest. That way you won’t have to rely on a live chat operator continually hooking you up with a price adjustment.
Ask the Reader: Have you ever been nailed by an Amazon price change? If so, how did you handle it?
By Kyle James