Amazon Hack: How To Get the Lower Price After a Price Change

Updated June 30, 2020 by Kyle
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Amazon has become famous for constantly changing prices on shoppers. It’s quite common for an item to be raised or lowered in price by up to 25% on a regular basis. For shoppers, it can be really frustrating to add items to your cart, or wishlist, only to see that they’re way more expensive the following day when you’re ready to place your order. But alas, I have a cool little hack to get a price adjustment if a product has gone up in price. Here is what you need to know.

Start a Live Chat Session With Amazon and Ask for a Price Adjustment

Amazon is making it a little trickier to start a live chat session as they’d rather have you find answers to your questions in other ways. So to help you out, here are the step-by-step directions to start a live chat:

  • On the bottom of the Amazon homepage, in the “Let Us Help You” section click on “Help”.
  • Next, in the “Browse Help topics”, go to “Need More Help”, then click on “Contact Us”.
  • Then in section 2 of the “Contact Us” page, select an issue, I usually select “More order issues”.
  • Finally, click on “Chat” in section 3 and a separate browser window will open and launch a chat session.

Once you finally start a live chat, simply explain the situation in a polite manner. My wife did this recently on a Christmas gift we were buying for our daughter. The item was priced at $84.99 one day, and a whopping $99.99 the following day.

On a whim, instead of waiting and seeing if the price came down again, I suggested she try getting a price adjustment via live chat. And guess what…it totally worked! Made me look like a genius in her eyes, and more importantly, saved us a quick $15.

Here is a screenshot showing my wife’s chat session last night:

Amazon Live Chat

Don’t Abuse It

Like any good customer service feature, if you abuse it, you can bet it will quickly go away or you’ll get blacklisted. The operator even called it a “one time exception”, although I’m guessing you could get a price adjustment like this several times a year as long as they aren’t all within a short period of time.

It would be smart to only use this savings hack on more expensive items where the savings is worth the effort.

Consider Automating Amazon Price Changes

If you consider yourself a loyal Amazon user, you’ll want to consider using the free browser add-on called CamelCamelCamel, strange name for a very useful resource.

It will help you track Amazon price changes as well as price histories for individual items so you make sure and buy only when the price is lowest. That way you won’t have to rely on a live chat operator continually hooking you up with a price adjustment.

Ask the Reader: Have you ever been nailed by an Amazon price change? If so, how did you handle it?


By Kyle James

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crober

I tried this and had already removed the item from my cart. As I was talking to customer service, I added it back again and the price re-adjusted itself to the original asking price (a difference of $59). I made sure the rep knew I was onto their game.

Paul

I regularly watch as I virtual window shop…I can see prices jump as much as over 200%

I just kept loading and maybe if it isn’t too much of aggravation I’ll buy. But they could have so much more business from me…

Christina

Thank you so much for sharing this! I didn’t know this was possible. Last night, I had a camera lens in my cart for $384.97 – today it increased to $429! A jump of $44.03 in less than 24 hours. I was going to buy it, but at that huge price increase I couldn’t. So I did what you shared here, and the rep told me nothing could be done.

But then – after I ended/closed the chat, I went back to my cart and, wouldn’t you know – the price decreased to $386.06. In less than 25 minutes. I had the item in my cart then, ready to purchase it, and within another 20 minutes I saw the price change from $386.06 to $386.05 to $386.04. How are these prices changing so quickly, and who’s changing it? It’s so bizarre.

Justin

Thanks for the tips Kyle, the same thing just happened to me, I may just try your suggestions! May I just mention that you don’t use ‘But alas’ before a positive statement, it’s used to warn that you’re about to say something that’s somehow negative ;-).

Best wishes from the UK.

Juli Smith

I had added to my cart yesterday the Vitamix 5200 new at a cost of $278.00 new. I then added a few more items to my cart within only a few seconds. Then I went to checkout and was informed that the price just had jumped up to $399.00!!!!!!
I did as you said above to no avail.
The is a clear description of false advertising! It was a Black Friday Ad and there was nowhere on the add that the price would increase within seconds. The customer service rep said Amazon does not offer a price match or adjustment within or outside Amazon be it pre-order or post-order, this is our standard policy. I still feel it is false advertising since they did not stand by the price on their ad. I’m leaving them and going with Walmart and others that treat customers fairly.

William Mayfield

I put an item in my Amazon cart at $15.28 and a day later had a msg that an item in my cart had a price change up to $20.48 so I deleted it from my cart, now 3 days later I checked the item again and it was back to $15.28 so last night I put it back in my cart and this morning the price is $20.48. So isn’t this deceptive advertising?
You really have to watch out.

Lori

I have noticed how often the prices fluctuate. I usually wait until the price drops to place my order however you also risk the item selling out. If you don’t check the price frequently then you don’t even know that it was at a lower price to haggle. I more so get frustrated when I have waited and waited for prices to drop and when it remains constant, I place the order and then the price goes down. I have contacted Amazon about a price adjustment and they said that they will not refund the difference on orders that have closed. I have reordered an item at a lower price and returned the higher prices item.

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