IKEA Return Policy: All Your Burning Questions Answered on One Page

Updated November 1, 2023 by Kyle

IKEA has been the world’s largest furniture maker since 2008. The liberal IKEA return policy is no doubt a big part of their popularity among shoppers. But as with any return policy, there are always some nuisances that aren’t answered on the company’s website and typically require a phone call to the store. To alleviate that phone call, and make your life a little easier, here’s everything you need to know about their return policy.

IKEA Return Policy: All Your Questions Answered on One Page

How Many Return Days Do I Have at IKEA?

365 return days to be exact.

Yes, you have exactly 1-year from your original purchase date to bring items back to IKEA.

They call it their “No-Nonsense” policy and it’s pretty darn generous.

See Also: 6 IKEA Hacks That’ll Save You Money (You’ll Feel Like a Genius)

Do I Need My IKEA Receipt to Return Items?

As of October 22, 2020 you need your receipt to make a return.

If you don’t have your receipt, IKEA can try to use one of the following methods to find your purchase: Credit or debit card, gift card number, or an order number (if applicable).

If they’re unable to find any trace of your purchase, ask that they issue you a merchandise credit for the lowest selling price within the past 365 calendar days.

They often will if you’re polite.

Any Exceptions to the 365-Day Return Policy?

Yes, there are a few big exception.

– Mattresses: If you purchase a mattress from IKEA, and don’t like it, you can’t simply return it for a refund.

You’ll have to exchange it for another mattress and you can only do this once within a 365-day window.

– Gift Cards: You cannot return gift cards to IKEA. You’ll have to sell them through a site like Raise.com if you want to get some money for them.

 – Plants: These cannot be returned.

– Cut Fabric: Measure twice, cut once as cut fabric cannot be returned.

– Custom Countertops: These also cannot be returned.

– As-is Products: These usually are sold at a discount and hence cannot be returned.

See Also: Sam’s Club Return Policy: Here’s Exactly How It Works

What If the Furniture Is Already Assembled?

Not a problem.

So if you finally get your stuff home (and spend an entire weekend assembling it) you can still return it to IKEA if you change your mind or it has a defect.

No questions asked but they do suggest you try and first disassemble at home if you can.

After you return it, they’ll put it in the “assembled” discount section for bargain shoppers to grab.

They state that items must be in unused and salable condition.

But the term “unused” is very subjective in this case. Technically, when you put a bookcase together and throw a book on it, it is used.

Let me know in the comments below if you’ve had trouble returning items to IKEA because of this.

From what I’ve read online, IKEA is fairly generous in what they term as “used” and “salable” and will take most items back without a hassle.

Do I Need the Original Box to Return an Item?

No, you don’t need the original packaging or box to return items.

I hit up IKEA live chat to verify this and was told, “you can return it in any box properly.”

Might be a good idea to keep the box if you haven’t assembled it yet as it’ll make returning it easier.

See Also: Temu Return Policy: It’s Confusing Returning Stuff to China

Can I Return Washed Bedding?

From the comments, it seems you can return washed items as someone returned washed cushions without a problem.

I’m guessing if the washed item lost color, or seems defective, they would be much more likely to take it back.

Can I Return Clearance, Bargain Corner, or “As-Is” Items?

Yes, you can return them all.

This means you have nothing to lose when buying something that’s already assembled and marked down.

Take it home, try it out, and if you don’t like it, just return it to the IKEA warehouse for a full refund.

What Are My Options After 365 Days?

Unfortunately, you don’t have any return options after 365 days.

You’ll have to sell your IKEA items via Craigslist, Facebook Marketplace, eBay, or a yard sale.

See Also: Home Depot Return Policy: Orange Apron Tips You Gotta Know

What About Returning Online Purchases?

When buying items from the IKEA website, your return options are slightly different.

Specifically, you only have 14 days after your purchase to return items via the mail, or home pickup for large items.

After 14 days, you’ll have to return online purchases to the IKEA warehouse.

Be sure to keep your online receipt or packing slip to make the return go smoothly.

Note: Items bought in-store CANNOT be returned via the mail or online. They must be brought back to your local IKEA.

What About Returning a Gift to IKEA?

If you have the gift receipt, no problem.

Simply return the item and receive store credit for the item’s purchase price.

I was told that if you ask for cash, instead of store credit, that may be okay.

Apparently there’s no policy in place either way and it’s left up to the discretion of the individual store.

If you don’t have the receipt, it becomes very difficult to return the item as they won’t even give you store credit.

I was told by an IKEA representative that the “purchase holder will need to contact IKEA or take the item back to the store as they have purchased the item.”

Ask the Reader: Have you used IKEA’s return policy in the past? Was it as awesome as it sounds or am I missing something?

By Kyle James

Photo credit to Rarye.


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You need the packaging to make a return. It says so in their website


You need to have the item in an unopened box now for a return. IKEA Leeds refusing returns that have been opened even if they haven’t left the box! Ridiculous. Nothing on website to say policy has changed


I’ve just had the same happen to me. Bought a kallax unit, opened it to discover I’d picked up the wrong colour. I took it back thinking they’d swap it but no, I was refused.

Gisele Theriault

Took items back the next day for a refund in Parma, still in the packages and was given a store credit, not a refund. You can’t call that a refund. I’d rather have taken the money and bought what I was looking for somewhere else.
Not okay.


Today I returned a desk top minus the wrapping and it was accepted no problems

Ansar Uddin

Took faulty clock back. Didn’t want refund. Just exchange or credit note as the item didn’t work and i don’t have my receipt. They refused and said I need to have proof of purchase even though I brought the faulty purchase item with me. They told me at the till they offer email. What a lie.. every time I shop no one ask for email

Rohit Mathew

This is not true.
IKEA needs receipt period.
After reading this article, I went and waited in line for 2 hours, to be eventually told that IKEA needs receipt, period.

Michelle Nichols

I have been refused a refund for some drawers that were not suitable, the box was opened but not damaged, the contents have not been removed or assembled. I was told point blank that they will not refund, I have been told different things from different advisors and still no joy. There’s nobody to speak to as a manager and I do not know what to do now.. £120 down, 3 100 mile round trips to try and sort it, 11 phone calls … 3 of which were ‘terminated by them because they wouldn’t resolve it’ very frustrated and annoyed! Any advice????


They won’t accept furniture if the tags are removed, I found that out the hard way yesterday. We bought an office chair, in order to put it together we had to remove the tags but when we took the chair back they refused to accept it because the tags were torn off (we even returned the tags separately) I said ‘that’s not in your policy’ they said ‘yes it says you can’t return anything that’s been modified and when you took the tags off you modified it’

Serious buyer

This is not true at all
They said can’t return after assemble

And they said can’t trace with bank statement


Seems pretty obvious right? But I didn’t think twice about ripping the tag hanging off the back of my new Söderhamn Chaise.
After a month of irritation, I couldn’t take the cushion not staying in place…so I packed it up into it’s original box and packaging along with my receipt.
They wouldn’t give me a refund or store credit because they cannot accept furniture that was altered — that includes taking off that gd tag.


What resolution did you come in the end? Im in the same boat. Ripped all those stupid tags and cant stand to these cushions


How can I return my mattress where it would cost money to book a truck to return as this mattress is not foldable.

June marsden

I have bought a 3 seater settee and two chairs in the natural color put it all up. I hate the color I should of gone for the white or gray it doesn’t suit my room at all I have tried to live with it. Will they let me change the covers? I love the style but hate the covers I’ve only had it a few weeks


Hi I bought a mattress one year ago
Can I return it?


This article needs updating. Ikea doesn’t accept returns easily. They will make your life miserable for wanting to make a return. They will either not respond, ask for money for return pickup or reject the return on groundless basis. Their return policy doesnt state anything about charging for returns etc. Its high time some legal action is taken against them for scamming customers so openly!


I tried returning a rug today. I bought it yesterday. I didn’t have the plastic bag the rug was wrapped in so they wanted to charge me 30% for it (£15) as they class it as a partial return. I had major arguments with the staff and manager over it – it is legalised theft to charge me 30% for a plastic bag that I had to cut open with a scissors. Scandalous.