Lowe’s Return Policy: Make It Work For You (and Rock Your Next DIY Project)

Updated October 20, 2021 by Kyle
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On the surface, the Lowe’s return policy seems pretty straight forward. But once you dig into it a little bit you realize that it has some nuances to it that are worth knowing, especially if you are a big DIY’er and shop at Lowe’s regularly. I also have some insider return policy tips at the bottom of this article to help you even more. I hope this helps.

Lowe's Return Policy: Make It Work For You (and Rock Your Next DIY Project)

How Many Return Days Does Lowe’s Give You?

90 days.

The Lowe’s return policy stipulates that you have 90 days to return items to their store.

Are There Exceptions to the 90 Days?

Yes, there are exceptions and here they are…

Winter/Holiday Seasonal Items – Must be returned by December 31st of the same holiday season.

Major Appliances – 30 days.

Outdoor Power Equipment – 30 days.

Trailers – 30 days.

Plants – 365 days. More on this below.

FYI: You can only return trailers to a Lowe’s store in the same state that you bought it.

See Also: Lowe’s Credit Card: Insider Tips to To Make It Work For You

Do You Need Your Receipt?

Typically, NO.

If you don’t have your receipt, Lowe’s can usually use your credit card, MyLowe’s card, or phone number to find your order details.

If they can’t find any record of your purchase, they’ll typically issue you in-store credit at the item’s current price.

Be aware that if you try to return too many items to Lowe’s without a receipt they may limit your returns or deny them completely.

See Also: The Return Policy at Home Depot: In’s & Out’s for Success

What If You Paid with Cash or a Check?

No receipt is required to get a refund or exchange if you use cash or a personal check.

Lowe’s can actually look up your purchase with your phone number. For this reason, be sure to provide a phone number when you checkout.

Obviously this only applies to in-store purchases.

Can I Return Used Outdoor Power Equipment?

If you bought a lawn mower, chain saw, weed eater, blower, pretty much anything that takes gasoline, I was told by a manager that you can return it within 30 days.

But you MUST drain all the gas from it before you bring it back and you MUST have the receipt.

What About Online Purchases?

The same 90-day return policy exists on purchases made via Lowes.com.

Most items bought online come with a prepaid shipping label which is WAY cool.

Just repackage the item with the original box, manual, and parts and send it back at no charge.

Or even easier, return the item to your local Lowe’s store if you have one in your area.

Unfortunately, when you return an item via the mail you’re out the original shipping charges (if any).

See Also: Lowe’s Employee Discount: What Is It? How Do I Get It?

Can You Return Items Bought In-Store via the Mail?

If taking items back to the store is not convenient, you can indeed return items via mail.

Because you won’t have a prepaid shipping label, you’ll have to call Lowe’s directly at 1-800-445-6937 to initiate the return process.

What About Defects That Happen After 90 Days?

You just might be eligible for some relief if your product/appliance has a manufacturer defect after your 90 day return window expires.

Just call Lowe’s at 1-888-77-LOWES to schedule a factory-certified service appointment.

If the repair is covered by the manufacturer’s warranty you won’t be charged a cent.

What’s the Return Policy on Plants?

1 year from date of purchase.

This 1-year “plant guarantee” does not include annuals or clearance plants.

Just bring the dead plant back along with your receipt and you’ll get your money back.

If you still have the plant’s original container bring that back too, it will make the return process much easier.

Gift Cards…Can You Return Them?

The only way you can return a lost or stolen gift card is by presenting the original receipt.

Once presented, Lowe’s will reissue a new gift card for the remaining balance.

4 Lowe’s Return Policy Insider Hacks…

Here are some insider tips and hacks to make their return policy work best for you.

1. Major Appliances.

Always inspect them closely upon delivery. You have 3 days from date of delivery to call Lowe’s at 1-800-445-6937 to report any damage or missing parts.

2. Return Item When Competitor has Lower Price?

If you notice that a local competitor like Home Depot or Ace Hardware has the item you bought at a lower price, you can get a price-match without returning the item. Just bring in proof of the lower price and you’ll get cash back for the difference PLUS an extra 10%.

3. Double Dip Your Savings with Store Credit (Not a Return)

Shop online at Lowe’s.com, but first use my favorite cashback site TopCashBack as they’ll give you 5% back on your Lowe’s online purchase.

When you’re checking out online, choose “store pickup” then stop by your local Lowe’s and pick-up your order.

Next, walk around the store for a few minutes, then return to the customer service desk and ask for “store credit” as you changed your mind on the purchase.

Result? You’ll still score the 5% cashback and have store credit to use on your next purchase. Rinse and repeat.

4. Lowe’s vs. The Home Depot

Whose return policy is better?

From talking to store employees, it seems to come down to individual store managers and how they handle returns.

Some managers (at both retailers) are very willing to bend over backwards to keep the customer happy and accept a return on darn near any product, regardless of age or condition.

The takeaway here is to get familiar with both retailers in your area and figure out which store is more lenient on returns and take your business there.

Ask the Reader: Do you have any tips to make the Lowe’s return policy even more useful? Let me know in the comments section below.


By Kyle James

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Han

Hi, I bought fridge, range, and dishwasher from lowes and have my receipt one year ago. The appliances remained in the store awaiting delivery as the home remodel was taking place. The remodel took this time for other issues with the contractor. Finally, we are ready for the delivery. However, I found out now that the manufacturing warranty expired on these undelivered major appliances. Can they give me a refund or adjust the date of sale. It make sick to worry about diffective, or problem with brand new appliances out of warranty. Any suggestions for what to do.

jonny7toes

It has been my experience that LOWES is very conscious of their store brand, Kobalt, and the experience customers have with those products. I have had two whole sets of Kobalt cordless tools replaced with no hassle and no questions asked. 👍🏼

Anna

I bought a Kobalt battery string trimmer two years ago which has a 5 year warranty for full refund or replacement. After 3 years, it stopped working, brought it back to the Garden City Lowe’s, and was told they couldn’t take it back because it’s more than 30 days. I showed her the receipt for $149, the 5 year warranty, and I had it only 3. She told me to send it back to Kobalt. I telephoned Kobalt and they said they do not accept returns, I should bring it back to Lowe’s. I was then offered $89, although my receipt indicated $149. I asked to speak to the manager, and after waiting for over 45 minutes, she gave me, without a hassle, a store credit for the full amt. Interesting……and she would not refund it to my credit card. I wonder why I was offered $60 less, store credit only.

William Presley

Just tried to return a mattress purchased online. They refuse a return or refund.
They say product must be unused…of course that is not anywhere on there “no hassle return” policy.
They do not sell mattresses in the store, so you are supposed to buy it without trying it…and tough if it is not right.
I am following up with Corporate and will work at spreading the word on this misrepresentation.
Very easy for them to say an item is non returnable when you put it in your cart….poor PR for sure.

Susan

What happened? We have the same problem

Tiger

If I purchased a portable AC unit, can I get a refund for it no questions asked?

Michael Potter

I purchased a HE washer which I absolutely hate. Can I return it? Still in my 30 day window from date of delivery

Johnny Branham

I have been a longtime Lowe’s customer. I do all my shopping for materials there and I tell all my customers to shop there. I am the soul owner and worker for branham plumbing and more. I buy my materials as needed. I can’t afford to stock pill materials so any chance I get to return something I do so. In am going threw a divorce and she had taken everything. I just finished up a little job and went to return the left over when I discovered I didn’t have my receipt. I tried to return them anyway and I wasn’t aloud to do so .I felt like I was being judged. Now in stuck with these materials and no money to purchase materials for my next job. All I can say now is HOME_______ DEPOT

Dave E Cook

Sole owner

Very much gone hysterical

I purchased a dishwasher in a NC store on a Monday. They gave me a Sunday delivery date. The next day they changed delivery to Monday. Then to Tuesday. I work and got so frustrated, on Friday, I called a store in California (3-hour time difference, my Lowes had already closed) to cancel the order before it gets too far along to cancel it. I paid with my debit card and two merchandise cards. I called on Wednesday to find out the status of my refund. Up to 5 days is the norm so I was told but heard it can be done in 48 hours. I was put on hold and told it might take up to 5-10 days because it was debit not credit card. I was also informed that another store cancelled the order on Monday (I cancelled on Friday before). After a 40-minute (most of it on hold), call I was told that the amount I paid by debit (the majority of the total) would be expedited to my account and the remainder would be put on a merch car and mailed to me.
Shortly thereafter, I received an email stating the total purchase was being returned on a merchandise card and mailed to me. I expect to be refunded the way I paid! I called, was placed on a 15-minute hold, and again told I would be refunded but first they needed to create a P.O. number for the card, then cancel it then call me again for my debit card number then sent a merch card for the remainder. At this point, I don’t even want a merch card. I never want to deal with Lowes again! IT is now TWO WEEKS that I have cancelled my order and still do not have my refund. This is insanity!

lane

No more Lowes for me after all theses years, I buy so much from them and I do lose receipts from time to time. Since they are on hard times or what ever , they don’t even offer store credit any longer . Well GOOD BYE Lowes and hello Home depot .

Kathleen

Lowe’s is an absolute nightmare. You couldn’t pay me to buy a lightbulb from them.

Paula Costa

I want to know if I can return the Christmas tree we just bought on Sunday. It is terrible. It is loosing needles by the second and doesn’t even soak up water!!! How terrible to ruin our Christmas with this obviously awful tree!! We haven’t even put lights on it yet, it is so dry.

Judes

So I purchased a snow blower in July this year. It was a good sale and I’m Canadian enough said. It’s December 25 now I still have not needed to use it in fact plastic wrap is ok it still. My issue now is I’ve been gifted a snow blower and would like to return it to Lowe’s but it’s 5 months later – does this seasonal item fall into a special category for return since it was summer when purchased leaving us at mercy that it was 100% in working order first snow fall in December? Some solid advice needed!

brvsfn

If I bought something with cash and can’t make it back to the store, will they issue me some type of mail check so I don’t have to get store credit?

Djharris04

I bought a grill in the box yesterday and is missing pieces, can I return it and get my refund with receipt?

melodie

I bought two mister buddy propane heaters in November, I realized they smell too much and want to return them to lowes to get my money back so I can get a wave 8 which doesn’t smell, its been more then 90 days do you think they will let me? My my lowes card has the purchases on it.

Brian

I returned plywood i bought (with all the rain i needed extra and couldnt afford extra trips back n forth). I stuck my card in for the return and was told 3 business days to see the money back. After three days i called and was told by 2 diff employees that it could be 3-5 days. After 7 days i called and was told it could be 15 days by someone else. I called the bank and they said 5 days tops but if i wanted them to deal w it then they would have to issue new card to me but id get the money. Such a shame because its this kind of business that will make me shop at menards when they open across the street.

Larry

Lowe’s issues the return to your card immediately, it’s then up to the bank on how long it takes to go back to your card/account.

Last edited 1 year ago by Larry
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