Lowe’s Return Policy: Make It Work For You (and Rock Your Next DIY Project)

Updated October 20, 2021 by Kyle
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On the surface, the Lowe’s return policy seems pretty straight forward. But once you dig into it a little bit you realize that it has some nuances to it that are worth knowing, especially if you are a big DIY’er and shop at Lowe’s regularly. I also have some insider return policy tips at the bottom of this article to help you even more. I hope this helps.

Lowe's Return Policy: Make It Work For You (and Rock Your Next DIY Project)

How Many Return Days Does Lowe’s Give You?

90 days.

The Lowe’s return policy stipulates that you have 90 days to return items to their store.

Are There Exceptions to the 90 Days?

Yes, there are exceptions and here they are…

Winter/Holiday Seasonal Items – Must be returned by December 31st of the same holiday season.

Major Appliances – 30 days.

Outdoor Power Equipment – 30 days.

Trailers – 30 days.

Plants – 365 days. More on this below.

FYI: You can only return trailers to a Lowe’s store in the same state that you bought it.

See Also: Lowe’s Credit Card: Insider Tips to To Make It Work For You

Do You Need Your Receipt?

Typically, NO.

If you don’t have your receipt, Lowe’s can usually use your credit card, MyLowe’s card, or phone number to find your order details.

If they can’t find any record of your purchase, they’ll typically issue you in-store credit at the item’s current price.

Be aware that if you try to return too many items to Lowe’s without a receipt they may limit your returns or deny them completely.

See Also: The Return Policy at Home Depot: In’s & Out’s for Success

What If You Paid with Cash or a Check?

No receipt is required to get a refund or exchange if you use cash or a personal check.

Lowe’s can actually look up your purchase with your phone number. For this reason, be sure to provide a phone number when you checkout.

Obviously this only applies to in-store purchases.

Can I Return Used Outdoor Power Equipment?

If you bought a lawn mower, chain saw, weed eater, blower, pretty much anything that takes gasoline, I was told by a manager that you can return it within 30 days.

But you MUST drain all the gas from it before you bring it back and you MUST have the receipt.

What About Online Purchases?

The same 90-day return policy exists on purchases made via Lowes.com.

Most items bought online come with a prepaid shipping label which is WAY cool.

Just repackage the item with the original box, manual, and parts and send it back at no charge.

Or even easier, return the item to your local Lowe’s store if you have one in your area.

Unfortunately, when you return an item via the mail you’re out the original shipping charges (if any).

See Also: Lowe’s Employee Discount: What Is It? How Do I Get It?

Can You Return Items Bought In-Store via the Mail?

If taking items back to the store is not convenient, you can indeed return items via mail.

Because you won’t have a prepaid shipping label, you’ll have to call Lowe’s directly at 1-800-445-6937 to initiate the return process.

What About Defects That Happen After 90 Days?

You just might be eligible for some relief if your product/appliance has a manufacturer defect after your 90 day return window expires.

Just call Lowe’s at 1-888-77-LOWES to schedule a factory-certified service appointment.

If the repair is covered by the manufacturer’s warranty you won’t be charged a cent.

What’s the Return Policy on Plants?

1 year from date of purchase.

This 1-year “plant guarantee” does not include annuals or clearance plants.

Just bring the dead plant back along with your receipt and you’ll get your money back.

If you still have the plant’s original container bring that back too, it will make the return process much easier.

Gift Cards…Can You Return Them?

The only way you can return a lost or stolen gift card is by presenting the original receipt.

Once presented, Lowe’s will reissue a new gift card for the remaining balance.

4 Lowe’s Return Policy Insider Hacks…

Here are some insider tips and hacks to make their return policy work best for you.

1. Major Appliances.

Always inspect them closely upon delivery. You have 3 days from date of delivery to call Lowe’s at 1-800-445-6937 to report any damage or missing parts.

2. Return Item When Competitor has Lower Price?

If you notice that a local competitor like Home Depot or Ace Hardware has the item you bought at a lower price, you can get a price-match without returning the item. Just bring in proof of the lower price and you’ll get cash back for the difference PLUS an extra 10%.

3. Double Dip Your Savings with Store Credit (Not a Return)

Shop online at Lowe’s.com, but first use my favorite cashback site TopCashBack as they’ll give you 5% back on your Lowe’s online purchase.

When you’re checking out online, choose “store pickup” then stop by your local Lowe’s and pick-up your order.

Next, walk around the store for a few minutes, then return to the customer service desk and ask for “store credit” as you changed your mind on the purchase.

Result? You’ll still score the 5% cashback and have store credit to use on your next purchase. Rinse and repeat.

4. Lowe’s vs. The Home Depot

Whose return policy is better?

From talking to store employees, it seems to come down to individual store managers and how they handle returns.

Some managers (at both retailers) are very willing to bend over backwards to keep the customer happy and accept a return on darn near any product, regardless of age or condition.

The takeaway here is to get familiar with both retailers in your area and figure out which store is more lenient on returns and take your business there.

Ask the Reader: Do you have any tips to make the Lowe’s return policy even more useful? Let me know in the comments section below.


By Kyle James

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Rosemarie M. Halek

I MADE A PURCHASE ONLINE FOR A FREEZER DO NOT LIKE THE INTERIOR, IT WAS A TRUCK DELIVERY . HOW CAN I RETURN IT

Gary

How do I return a ride in lawn mower? It was delivered to my house via truck

Scott whitener

I tried to return a paint sprayer tip a hey Graco 415 spray tip me and my girlfriend were both denied which I know we don’t have too many returns they said it was because of the item that was the $28 item why can’t I return it it’s in the package it’s the wrong tip for the paint sprayer why can’t I return it I want to get other merchandise please call me or email 269-503-1178

Larry

Because it’s considered a “high-theft” item & will need a receipt.

Cassix

Yep

Karen

If I ordered an appliance online and Lowe’s did not prompt in the order process the full needing of cords, so I returned the appliance as without the cord it is useless, do they change a $20 fee. I got an almost full refund less $20, but really it was Lowe’s fault not mine and the delivery guy said they didn’t have the cord in stock anyway, so they shouldn’t have sent it without it.

Poodle

Home Depot return for appliances is strictly 48 hours from delivery time includes nights/weekends.

They have no installers only sign up sheet for locals to answer. All 2 said only do big jobs (1 big company wanted $1000 to install toilet current already uninstalled), no time to get installer & delivery people not allowed to install won’t take away if not already uninstalled. (HD was surprised they didn’t install & haul away.) Can’t choose delivery day but they can delay a week, so no way to plan.

Week later son back in town to install & won’t dry at all no matter what. Of course KitchenAid/Whirlpool service man excuse was they have no heaters, you must keep water 140° and have no dryer, government won’t allow…, even though a button choice is “extended dry” and other reviews say completely dry when open theirs.

He kept deflecting into nonsense reasons, need to use oil bottle to run off water to base. (Who wants oil on their dishes) He insisted not a lemon returned, tho he would have no idea.

However: Water leaked out when taken out box, (service man prepared with “all are tested”. Independent dealers called said no should never happen) he said orange manual was missing, a hose was missing when son installed I had to get one AND we tried to put in oil he emphasized as reason won’t dry & it said FULL. His excuse of no oil?…he didn’t even check, came prepared with excuses not to replace. So someone has my manual, hose, put oil in & returned when tried & wouldn’t dry.

Even with 1 yr warranty, was warned next time I call they will charge service call (any time they find “nothing wrong” you pay not warranty)…will not replace even tho obvious lemon.

All my past KitchenAids dried without a drop left. Other reviewers who’s dishwasher didn’t dry had rust & mildew & rotting cabinet & floor wood later down the line. Can only put on curb & start over with independent dealer responsible for service & own guarantee/replace.

All other appliances in home are extreme lemons from ABT so tried HD.

*If you get a discount anywhere item comes from the lemon returned factory.

Wish I had gone to Lowe’s with 30 day return. Menards is 7 days, if defective.

Should have gone here: “Most large and small appliances fall under Walmart’s standard 90-day return policy, including dishwashers, slow cookers, toaster ovens, and vacuum cleaners, and can be returned for any reason.”

Dan solecki

In March I bought 35 trek 16 ft boards. I also bought 25 12 foot boards aling with 20 8 ft ft boards. I also bought 2 buckets of clips – big box of screws. After I finally finished the job last week I took 4 8 ft trek boards back to the store. They told me I can’t return them because of the 90 day return policy. What a bunch of crap. Very rude and uncaring people you have working for you. I’m an old retired guy and money is important to me

Cassix

Bring it back without a recipet and say you paid cash for them within the 90 days. They cant look it up that way and youll at least get store credit

reginald l white

tried that today and was denied

Crystal Gately

Ok so me and my huaband went to to lwes to return a battery pack that just isnt working correctly it also isnt the one we wanted so we bring it in in hopes to get it returned and put the mo ey towards the bigger battery charger(the one you would use to jump your car) back they 1st gavr a bad attitude right off the bat about a blade that was missing from a seperate purchase we did get that but as we are trying to return the pack the woman eho had just a horrible demeanor and seemed like she lived to say no looked at it said has this been used we said we tried to use it it isnt working properly it came charged which was why we decided to get it but the others looked about the same she made a big issue she had someone go look at the other packed because we knew they looked the dame as if returned and put back on the floor and without and explanation they said we are not returning it and she was extatic it was horrible customer service but we just wanted to get a bigger more expensive one and pay the difference she seemed to have an issue with us at first glance i didnt realise they could deny a purchase when you have a receipt you have everything for it proof you bought it just a few days ago ect…what can i do…?

Larry

Hey, try using some punctuation, it helps.

Cassix

I just wanna say one thing, you gotta understand the point of view from the other side. These people are putting up with a**hole customers 8 hours a day that treat them like crap and arguing with them. Their defenses are up and the are just giving back what they have been taking all day. So give these people a break, i couldnt do their job 8 hours a day, five days a week, could you?

reginald l white

yes i could , i did it for lowes for three years . the whole customer is always right is no longer the caes.

Nicole W.

Update re: holiday (Christmas) items… Lowe’s does not allow returns on any holiday items after December 26. This policy seems ridiculous to me – allowing only one day after Christmas for returns. I bought an item two weeks ago. I have my receipt. The item is in the original box and has not been used. Yet it is 12/31 and I am unable to return the item. So frustrating.

Lowes Sucks

I’m in the same situation. The store associates said they had signs up for weeks and that they still had them on the registers. They were basically calling me a liar when I pointed out that they never had the signs up when I made my original purchase. I walked over to the registers since they said they still had them there, but there were no signs about their return policy on seasonal items. The whole experience with that store seemed deceptive based on what they were telling me.

Cynthia Hamilton

They also said they had the return policy online when I made the purchase but they did not! Had notification been there I would have hurried to return them sooner! I knew when I received it I was not happy with the item!

Cynthia Hamilton

I’m in the same boat! I was going to try to use the return shipping label but there was not one in the package of the unused item. What is the shipping address of the company so I can return this unused, unopened holiday item? I was at the store on the 27th and they wouldn’t return it. Now I am going to attempt to mail it back to them in hopes they will just do the damn return and credit my card. I am a property manager. I’m responsible for the maintenance of over 100 properties. I spend tens of thousands of dollars each year at lowes. I would like a refund of $45 for an unused, unwanted item. Does anyone know the address I can send it back to?

John Doe Snowden

Lowes” The Depot”,
Crooks!Thieves,Corporate Criminals!
I was employed by both in upper management and Was Instructed by both Corporations to Lie on Inventory
Counts.
I was told that Insurance would cover EVERYTHING Lossed! This is stealing by the Millions! So dont feel so Heroic when a petty thief doesnt get the Rope!
Enjoy you Home Improvement’s at the Expense of child slave Labor!!!! We’ll hit that subject next week! “Stay Tuned Kiddies”!!!!!!

Pony girl

Can I sell my lowes inside store credit

Larry

Yes, but you have to meet the person at the store and show your ID when they make their purchase. You can’t just sell it by giving it to someone, it’s tied to your license.

David Peck

I attemped to return a microwave oven today to Lowes in Bozeman MT 37 days from date of purchase and the manager rejected my request for a refund. Also said no to store credit. Now I have a brand new oven that will not fit in my custom opening. My fault but the policy seems very inflexible and makes me think twice about ever shopping there again.

brittney brown

i recently purchased a item from lowes the item was not in the box i contacted the store living about 45 away from the store a good 15 minutes out of town in the country , the manager said they woud have to investigate it, corporate said they have to issue me a product or reimburse me the manager refuses. i spent over 500 dollars in a week time and spent 267 on this one product

Larry

What was in the box??

Jeremiah

Made an online purchase from Lowes and did not get the appliance delivered until 2 weeks later. They started the 30 day timer on THE DAY OF PURCHASE. So, by the time I got my appliance, there was already 14 days on the clock. Did not know this until I went to turn it on and it did not work. Good thing I found out day 1/day 14. Also, getting a hold of a sales associate is a pain right now. Kept getting hung up on before even speaking to anyone.

Shelly Czech

Can houseplants that have been less than a year returned if they died. Have pit and itugubal olsbt

jeff wilson

my eighth day of calling lowes. want to cancel my purchase. HUH!!!! no way of getting hold of them. called at 4 am. yes your right same message at 4 am in the morning amazing all these people staying up all night to want to talk to lowes.

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