Lowe’s Return Policy: Make It Work For You (and Rock Your Next DIY Project)

Updated October 20, 2021 by Kyle

On the surface, the Lowe’s return policy seems pretty straight forward. But once you dig into it a little bit you realize that it has some nuances to it that are worth knowing, especially if you are a big DIY’er and shop at Lowe’s regularly. I also have some insider return policy tips at the bottom of this article to help you even more. I hope this helps.

Lowe's Return Policy: Make It Work For You (and Rock Your Next DIY Project)

How Many Return Days Does Lowe’s Give You?

90 days.

The Lowe’s return policy stipulates that you have 90 days to return items to their store.

Are There Exceptions to the 90 Days?

Yes, there are exceptions and here they are…

Winter/Holiday Seasonal Items – Must be returned by December 31st of the same holiday season.

Major Appliances – 30 days.

Outdoor Power Equipment – 30 days.

Trailers – 30 days.

Plants – 365 days. More on this below.

FYI: You can only return trailers to a Lowe’s store in the same state that you bought it.

See Also: Lowe’s Credit Card: Insider Tips to To Make It Work For You

Do You Need Your Receipt?

Typically, NO.

If you don’t have your receipt, Lowe’s can usually use your credit card, MyLowe’s card, or phone number to find your order details.

If they can’t find any record of your purchase, they’ll typically issue you in-store credit at the item’s current price.

Be aware that if you try to return too many items to Lowe’s without a receipt they may limit your returns or deny them completely.

See Also: The Return Policy at Home Depot: In’s & Out’s for Success

What If You Paid with Cash or a Check?

No receipt is required to get a refund or exchange if you use cash or a personal check.

Lowe’s can actually look up your purchase with your phone number. For this reason, be sure to provide a phone number when you checkout.

Obviously this only applies to in-store purchases.

Can I Return Used Outdoor Power Equipment?

If you bought a lawn mower, chain saw, weed eater, blower, pretty much anything that takes gasoline, I was told by a manager that you can return it within 30 days.

But you MUST drain all the gas from it before you bring it back and you MUST have the receipt.

What About Online Purchases?

The same 90-day return policy exists on purchases made via Lowes.com.

Most items bought online come with a prepaid shipping label which is WAY cool.

Just repackage the item with the original box, manual, and parts and send it back at no charge.

Or even easier, return the item to your local Lowe’s store if you have one in your area.

Unfortunately, when you return an item via the mail you’re out the original shipping charges (if any).

See Also: Lowe’s Employee Discount: What Is It? How Do I Get It?

Can You Return Items Bought In-Store via the Mail?

If taking items back to the store is not convenient, you can indeed return items via mail.

Because you won’t have a prepaid shipping label, you’ll have to call Lowe’s directly at 1-800-445-6937 to initiate the return process.

What About Defects That Happen After 90 Days?

You just might be eligible for some relief if your product/appliance has a manufacturer defect after your 90 day return window expires.

Just call Lowe’s at 1-888-77-LOWES to schedule a factory-certified service appointment.

If the repair is covered by the manufacturer’s warranty you won’t be charged a cent.

What’s the Return Policy on Plants?

1 year from date of purchase.

This 1-year “plant guarantee” does not include annuals or clearance plants.

Just bring the dead plant back along with your receipt and you’ll get your money back.

If you still have the plant’s original container bring that back too, it will make the return process much easier.

Gift Cards…Can You Return Them?

The only way you can return a lost or stolen gift card is by presenting the original receipt.

Once presented, Lowe’s will reissue a new gift card for the remaining balance.

4 Lowe’s Return Policy Insider Hacks…

Here are some insider tips and hacks to make their return policy work best for you.

1. Major Appliances.

Always inspect them closely upon delivery. You have 3 days from date of delivery to call Lowe’s at 1-800-445-6937 to report any damage or missing parts.

2. Return Item When Competitor has Lower Price?

If you notice that a local competitor like Home Depot or Ace Hardware has the item you bought at a lower price, you can get a price-match without returning the item. Just bring in proof of the lower price and you’ll get cash back for the difference PLUS an extra 10%.

3. Double Dip Your Savings with Store Credit (Not a Return)

Shop online at Lowe’s.com, but first use my favorite cashback site TopCashBack as they’ll give you 5% back on your Lowe’s online purchase.

When you’re checking out online, choose “store pickup” then stop by your local Lowe’s and pick-up your order.

Next, walk around the store for a few minutes, then return to the customer service desk and ask for “store credit” as you changed your mind on the purchase.

Result? You’ll still score the 5% cashback and have store credit to use on your next purchase. Rinse and repeat.

4. Lowe’s vs. The Home Depot

Whose return policy is better?

From talking to store employees, it seems to come down to individual store managers and how they handle returns.

Some managers (at both retailers) are very willing to bend over backwards to keep the customer happy and accept a return on darn near any product, regardless of age or condition.

The takeaway here is to get familiar with both retailers in your area and figure out which store is more lenient on returns and take your business there.

Ask the Reader: Do you have any tips to make the Lowe’s return policy even more useful? Let me know in the comments section below.

By Kyle James


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kathy perkins

I have a bathroom vanity delivered that is great but won’t work with the plumbing. I have done everything but stand on my head to get a response on how to arrange for pickup to return.


Covid smovid its a fancy political name for the flu. Never got the flu shot cause I don’t get the flu. Same with covid. Don’t care if everyone wears a mask I never will. Its against concealed weapons carry laws.


You’re an idiot.

Bill evers

Tell my dead wife and 3 year old daughter you ass.

I'm vaccinated

Your response is an indication of you intillect


He’s right Covid is nothing but the flu if the flu killed your wife I’m sorry but her immune system had to be severely weak because if Covid 19 was real , it has a 99.9 % survival rate just saying


Actually its a survival rate of 99 to 99.5 percent.
Even if you survive it, which almost everyone does of course, it can mess you up. It also causes brain atrophy. Even in people with mild or no symptoms. Its similar to the flu in that it is a virus; But its more contagious and deadlier, and can have long lasting effects. Also its a new virus and problems are compounded by hospitals filling up. Have you been living under a rock or were you born with severe brain atrophy?

Last edited 3 days ago by Tyler

This country needs team players, not selfish idiots like you. Please leave. Thanks.

Jennifer Stoker

We recently purchased almost 600.00 on deck stain and purchased a gas grill. We had to almost twists associates arm just to get them to unlock the grill then had to have another customer help in loading it. We didn’t tie the grill down thought it would be heavy enough and the customer said to my husband that he didn’t tie it down and just pushed it all the way to the front of the truck. We’ll just after leaving the store the grill came flying out the back of the truck. Now I know this was totally our fault however if we would have had a store associate to help in loading they would’ve more than likely suggested we tie it down. Not to mention I know for a fact they have returned items of this nature many times before. Lowe’s has lost our business forever. We have purchased doors,decking materials,materials for our bathroom makeover, thousands of dollars worth of product. I will drive 2hrs out of the way to never shop there again. They return product they know is stolen from twekers before hard working productive citizens.

Cookeville TN

aaron kennedy

SO STUPID, both of you, if you would have waited for store help i’m sure they would have told you to TIE IT DOWN

Adam Ford

The cookeville store in particular isn’t very good with customer service.


Maybe next time one of them twekers will lend a hand at loading & tiring the load down. I bet they are pretty handy at loading & hauling. Something anybody with just a hint of common sense know how to do.
Yours truly,
Tweker Bob


The degree to which you are capable externalizing your own poor decision and blame someone else totally flabbergasts me. Take some responsibility ffs.

Lori L

My father passed with a less than $30 credit on a card from Lowes. THE DEATH CERTIFICATE and his license are not sufficient enough to transfer that over. They locked my driver’s license and my husband’s for trying to return some of my father’s Lowes purchases because the ‘customer service’ lady assumed we were lying and trying to return stolen things I guess. That is why I submitted the death certificate which they are saying is not enough and they want a court order.
Writing the company and sending a copy of my and my fathers DL I get an e-mail to write down my DL info. I have written back saying the picture of the actual card is not enough? No answer yet.
I don’t see a policy on it, asking for a policy has gone unanswered. Does anyone have any tips for this?

phil cameron

Horrible, horrible, horrible, horrible!!! customer service!! Been trying to get my money back for a week now on a refrigerator that was never even available for delivery. Sat on hold 25 minutes and then hung up on. Trying another number, been on hold now for 30 min. Never buy a major appliance from Lowes.

Last edited 3 months ago by phil cameron
Mac Co

Did u ever get a correct number or person to contact? I too am having a terrible time with customer service!!!

T g

my ex friend replaced an air conditioner that he owes me and he bought it with a debt card. Inherited gave me the receipt in case it wouldn’t work for me to exchange. I decided to return it and get a smaller unit that was less expensive and when I got there the cashier was so busy worrying if I was within the time frame of 30 days . Well she obviously had know idea what the return policy was because due to Covid it’s 180 ! I told I do t have access to that debt card so either gift card or cash . She used the debt card ! They kept my air conditioner a d did not reverse the transaction so now I lost 490 dollars and without any air and it’s 130 in bullhead ! Can anyone tell me what the policy is on this I want to sue them for my
Money and the fact I do not have any way of cooling my home now !!!


Tried returning a new still in the package air hose. Manager was a total dick and denied me without a receipt. He must’ve flagged me, as I’m not able to return it for store credit at a different Lowe’s. Great way to keep customers

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