Frugal Hack #30: Learn How to Negotiate a Lower Price Via Live Chat

December 2, 2015 by Kyle
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(Updated 2/27/18) I’ve discussed before that you can use live chat to ask for an online coupon at a ton of major retailers. But what about taking it one step further and actually negotiating a lower price via live chat. Can it be done? I’m here to say…it absolutely can. It’s a great way to get a lower price if you’re nervous about doing it over the phone, or worse yet, in-store.

Below is what you need to know, and the products where it works best. Be sure to add this new money saving hack to your online shopping toolbox.

Negotiate the Price via Live Chat

Step 1: Before Completing your Purchase, Start a Chat Session

Whenever you make a significant purchase online (See step 2) be sure to start a live chat session with the website you’re purchasing from and negotiate the price with them. Politely start a conversation and chit chat for a minute before dropping the bomb. Then explain that you’re very interested in the item but were wondering if there was any wiggle room in terms of price.

I recently did this with Dell.com on a $999 laptop and was able to get the price down to $947 with just a couple minutes of effort. Here is how the chat session went:

Dell chat session

Step 2: Items Where This Works Best

Products where you can absolutely negotiate the price via live chat include significant purchases like a new computer, major appliance, HDTV, expensive suit, shoes, tools, and fitness equipment.

Also, it’s important to be aware that this will definitely work better on items that are relatively expensive, think “top of the line” laptops, appliances, and consumer electronics. There is typically more wiggle room on these items compared to a budget laptop that is already at a rock-bottom price.

In addition to Dell.com, I have successfully done this at the following websites the past couple months: Hewlett Packard.comDick’s Sporting GoodsJCPenney, Sierra Trading Post, and even Kohl’s.com where I was able to negotiate the price on a Keurig 2.0 K250 coffee maker from $149.99 down to $119.99.

Step 3: Get the Lower Price, Then Use a Coupon Code

Always negotiate a lower price before you add a coupon code to your order. If you add a coupon, then hit up live chat, you’re much less likely to get the price lowered as the operator can tell you’re already getting a reduced price.

5 Reasons to Ask for a Lower Price

It’s important to realize that your chances of success rise significantly if you have a valid reason to ask for a lower price. Here are a few ideas to get you started:

  1. Perhaps you found a lower price at a competing website. This makes for great ammunition.
  2. Maybe the model is an older version and will soon be on clearance. Many retailers will lower the price to get rid of it.
  3. The retailer doesn’t offer free shipping while a competing site does offer free delivery.
  4. A sale event or coupon just expired and you barely missed out on the lower price.
  5. Perhaps you had a bad customer service experience recently. The retailer may try to make up for this by offering a lower price.

Ask the Reader: Have you ever tried to negotiate a lower price via live chat? If so, how’d it go?


By Kyle James

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