Petco Return Policy: Can You Return Pet Food, Dead Animals, and Clearance Items?

Updated December 5, 2023 by Kyle James

Pets are lovable companions that can bring joy and comfort to any household. That being said, any pet owner knows that pets can be rather unpredictable. From the picky dog or cat that only plays with certain toys, to the pet whose stomach gets upset easily, this can make it difficult to find the right pet food, treat, or toy for your own unique pet. However, the Petco return policy makes it fairly easy to make returns on most of its products. Learn more about Petco’s return policy to get the most out of your refunds and not miss their return window.

Petco Return Policy: Can You Return Pet Food, Dead Animals, and Clearance Items

How Many Return Days Are Allowed?

30 days after purchase.

If you aren’t satisfied with your Petco purchase, you can return your in-store or online purchase within 30 days of purchase.

Do I Need My Receipt To Make A Return?


You need some form of receipt to serve as proof of purchase.

If you don’t have a receipt, be sure to also bring your government-issued ID when returning your items in-store.

Most managers will give you store credit on the lowest selling price of the item that you’re returning sans receipt.

Mileage can vary from store to store, especially if the items are opened or don’t have the original packaging.

See Also: The Chewy Return Policy is WAY Better Than Petco’s

Does Petco Have a Fish Return Policy?


If the fish you purchase at Petco sadly passes away within Petco’s 30-day return policy window you can return the dead fish.

A store associate will take care of the dead fish and properly dispose of it upon return.

Be sure to bring a water sample from your fish tank as that could determine whether they give you a refund or not.

What About Sick Animals?


You can return sick animals bought at Petco within their 30-day return policy window.

As always, remember to bring your government-issued ID and receipt of when you bought the animal.

Also See: The PetSmart Return Policy: Here’s the Lowdown on Pet Food Returns

Can I Return Opened Pet Food?


If you aren’t 100% satisfied, you can definitely return opened pet food to Petco.

This is great news for pet owners as many dogs and cats can be quite the picky eater.

Therefore, Petco accepting open pet food is a game-changer because you can return the food, especially if your pet doesn’t like the food or it doesn’t sit well with their stomach.

See Also: Easy Ways to Find Cheap Veterinarians in Your Town

Can I Return Online Purchases In-Store?


As long as you have a receipt and ID as proof you purchased the item, you can return online purchases in-store.

There are several ways to show proof of purchase from an online purchase that Petco will accept as a valid return in-store. This includes:

  • Store Return Receipt: On your Petco account, go to your Order History and locate the item(s) you want to return. Here, you should find a ‘Store Return Receipt’ that you can either print out and bring in-store or show on your smartphone at the store
  • Confirmation Email Of Purchase: Another way is to print out or show your confirmation email on your phone that you should have received after making the purchase.

It’s important to remember that online purchase returns will only be accepted 30 days after the initial shipment date.

Therefore, be aware that your 30-day return window DOES NOT start when you receive your Petco order, but RATHER from when your order is shipped.

Can I Return Clearance Items?


If you aren’t happy with your clearance item purchase, and its within the 30-day policy window, you can return your Petco clearance order.

See Also: Target Return Policy: Make Your Next Tarzhay Return a Breeze

What Items Does Petco Not Accept For Return?

There are a few items that Petco doesn’t accept returns for.

This includes pet prescriptions/ medicine, pharmacy pet products, and personalized pet products.

Other nonrefundable Petco purchases include services like grooming or dog training and you cannot return any saltwater fish purchased at Petco.

How Do Online Petco Returns Work?

You can either return an online Petco purchase in-store (with valid proof of purchase and ID).

Or, you can ship back any online Petco purchase for a complete refund.

Just be sure to make your return within Petco’s 30-day return policy window.

To ship back your online Petco purchase by mail, return it to the address below:
257 Prospect Plains Road, Ste. B
Cranbury, NJ 08512

Or, return according to the address noted on the packing slip which you can print out from your Petco account.

Ask the Reader: Have you ever had trouble with the Petco return policy? What was the situation and eventual outcome?

By Kyle James


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Galina V.

06/03/23 I purchased oyster shells
06/21/23 I returned item with receipt, same condition, was not opened.
But I was asked my driver license, that made me extremely uncomfortable. The store
1298 west ganada Blvd, Ormond Beach 3274
Did they have a right to ask ID, when I present receipt, and paid every 2 weeks by credit card?