Frugal Hack #16: How to Negotiate a Great Deal with Dish Network

November 18, 2013 by Kyle
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(Updated 10/20/16) If you’ll recall, and nobody will, that my first ever Frugal Hack was about a secret Dish Network programming plan that they don’t advertise which gets you 50+ channels for only $19.99 a month. Pretty darn good deal, right? I know many of my frugal readers have already cut the cable cord, but if you’re a sports fan, like me, your options are pretty darn limited.

After all, you’re not going to get ESPN with the $19.99 plan, or the Discovery Channel, or Fox News, or TBS, or TNT. By knowing how to negotiate a deal with DishNetwork, you’ll learn how to get many of those channels without a significant increase in your bill. Also, it is worth mentioning that the strategy I’m going to describe will work for any cable or satellite TV company. If done correctly of course!

Here is what my goats think of my once expensive Dish Network bill:

Do Your Research

The first thing you have to do is analyze your situation. Are you currently under contract with your cable or Satellite company? If so, this hack is going to be much more difficult to pull off.

Next, find out what the competition is currently offering. If you know this info like the back of your hand you’re going to get some serious street cred when talking to the rep.

In my case, DirectTV was offering a special promotion of $29.99/mo. for 12 months for something they call the “Choice” package. It offered 150+ channels, including ESPN, and was going to used as my ammo when shooting for a better deal.

UPDATE: (7/21/14) – DirectTV is ridiculously expensive these days and doesn’t give you much power to negotiate anymore. Instead, when you make the call to Dish to negotiate, tell them you plan on using Hulu Plus and Netflix along with an HD Antennae. I just did this and got the screaming deal of $45 off my bill for 12 months with the America’s Top 120+ package.

Make the Cancel Call

Next, you call the DishNetwork 1-800 number and tell the first person you speak with that you want to cancel your account. They’ll ask “why?” and you’ll say “I have found a better deal with a competitor of yours.” They’ll immediately put you on hold and send your call to the customer loyalty or customer retention department.

The name varies by company, but the bottom line is you’ll want to talk with these guys as they are the ONLY ones authorized to give you the kick-ass deal you’re going to ask for.

Be Polite, But Persistent

Here is how the convo went:

Me: “Yeah, hi, I want to cancel my service today.”
DishTV Rep: “I’m really sorry to hear that. Is there any particular reason you want to cancel?”
Me: “I found a better deal with Direct TV and want to switch.” I then explained the package I mentioned earlier.
DishTV Rep: Silence. Then she says “Well, we’d really like to keep your business. For you to get a similar package with us, it would be the America’s Top 120 and it typically is $49.99 per month. But today I can lower that to $39.99 per month. Would that be OK?”
Me: “Well, I appreciate that offer, but like I mentioned, DirectTV is offering a very similar package for $29.99 per month. So I guess I’ll just go ahead and switch.””
DishTV Rep: “Let me talk to my manager and see if we can come down any further.” Silence and some whispering. She comes back on and say, “I have authorization from my manager to offer you $35.99 which is $14 off the regular monthly price.”
Me: “Well, I appreciate that but I think I’ll just go ahead and switch.”
DishTV Rep: “Let me ask again if we can meet the $29.99 a month deal.” More semi-silence. I don’t think she was actually talking to anyone, just playing solitaire on her computer while pretending too. She finally comes back on and says,”Yes, I have authorization to offer $29.99 a month for a 10 month period.”
Me: “That is awesome, thanks so much! So, after the 10 month period I’m not put into a contract to pay $49.99 a month or something?”
DishTV Rep: “No, you are not under any contract at any point.”

I got off the phone, immediately did my happy dance, then wondered how low she would have gone. Maybe $19.99 a month? Maybe a bunch of free movie channels as well? Has anyone gotten a better deal than the one I got? I’d love to hear about it and how you pulled it off.

After the ten months are over, I plan on calling them up and doing it again.

I was on the phone for a total of 5 minutes and ended up with a $49.99/mo. programming package for only $29.99 a month. I saved a total of $200 over the 10 month period.

So stoked to finally have ESPN, especially with the start of the college basketball season!

Ask the Reader: Do you pay more than you would like for cable or Satellite TV? If so, it’s about time you did something about it before your goat takes matters into her own hooves.


By Kyle James

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DC @ Young Adult Money

This is encouraging, because I do need to switch plans or get a lower price. I have been paying far too much.

josh
josh

So this frugal hack is a great idea. Ive worked at dish network going on 4 yrs now. And a common tactic to get what u want is to escalate ur call and threaten to cancel. That is until now. This is average everyday men and women taking these calls, so yes you can listen to the previous posts to gain a few bucks here and there, or you can be a human being and realize its your sole decision to have cable/satelite. Real

Robin
Robin

I don’t get what you’re saying. Are you saying if we negotiate and get a better price that we’re somehow not human beings, then???

Brittany
Brittany

What he is saying is that when you ate calling in to cancel 9 times out of ten the person that transfers you to the retention department gets in trouble for that. And then if the retention person can’t get you to staywiththe company guess what? They do to.
Honestly you should knowwhat company you want to be with and make sure that it fits what you can afford at the time.
I’ve worked in call centers before and had a experience like what was suggested above happen to one of my co-workers. She was thecustomer service rep. We had and i mean HAD to find out therain forthe cancellation and needed to read off a script to get them to stay withthe client’s company. The customerwas so abusive withher that she didnt get to read past the first sentence. It was her second time needing to escalate a call to retention. She lost her job as a result.

Randy Holmes
Randy Holmes

I’m a loyal dish customer. I always get great service and they always make me a great deal and usually just offer it up without me having to be a sneaky snake. I was recently offered a better deal from direct tv. Because dish has treated me so well for years I had to decline. No I don’t work for dish or represent them on any way. I will however be calling them soon and bring to their attention the deal that direct tv has offered. I’m confidant they will automatically make it right all on their own just lime always.

Jonathan
Jonathan

So I think the key is being polite, being firm, and telling Dish that you are going to cancel the service.
I was a Top 120 package customer, paying about $80 a month. But I was sick and tired of that, so a couple of weeks ago I let them suspend the service and my wife and I did without television. We had a lot recorded on the DVR, so we watched those, and we turned on the public radio station and listened to music for two weeks. Then I called today.
Now, I had a back due amount – that is why they suspended the service, and I called and said I wanted to pay my bill but for them to NOT turn on the service again until I decided if I wanted it. “All we really watch are the Local Channels,” I said, which is true 90 percent of the time. The woman said I could pay the bill then and be transferred to someone who might help me with my concern with the expense of the package I had. I DID point out to her that right there on their website they offer the SMART PACK for new customers for $19.99 a month. (Google it; it is there.)
So I thanked her, complained for 30 more seconds (always nicely) saying I had been a good customer for a decade (true) and yet they are giving other people good coverage for $19,99 a month but soaking me for $80. “I really just want a digital television antenna,” I told her.

Then I agreed to pay the past due amount, and she transferred the call.

The next person was very nice. I explained my concerns to him, again saying I had been a customer for a decade but here they are charging others $19.99 for good service and I am expected to pay $80 a month. Sure, it’s less channels, I said, but all we really want are the networks and PBS and whatever else I get is gravy!
HE AGREES, and gets me the Smart Pack of 55 channels (a lot are crap, but I get MSNBC and FOX and networks and some variety, and sirius music.) FOR $19.99 a month. I also ask about the $7 ‘protection plan’ we have been paying each and turns out that is for who-knows-what, I couldn’t really understand, but I have paid it each month for a decade and I asked to cancel it. He said sure. We have the DVR which is very nice, being able to record stuff, so I agreed that that is worth $7 a month. So before taxes, the new Dish service I have is under $27 a month. And there is no expiration, he said. No “for 12 months only”. He said it is our standard rate forever…

So Betty Lou, try again. Tell them you want to cancel, that you want to just have a basic service (if that is acceptable) Go online and see what the Smart Pack offers. Good luck. My Dish bill is now under $27 a month, before the $4.42 in taxes are added on. So I expect a bill of $31.50 or so, total. I am happy.

Rick
Rick

I just did this and $30 Bucks off a month for 10 months!!!!! Yea Baby!!!!

joe
joe

I’m currently getting America’s everything pack (top 250 plus all of the premiums such as hbo, showtime..ect) two hoppers w sling and two joys for 44.99 a month

Sandy
Sandy

Key word joe, is “currently” have. Your price will change

Douglas P
Douglas P

They are charging me $ 99.00 a month for the 250 package.
Dish was never lie that. I have done the negotiating deal years ago, it works just fine. It looks like I’ll be on the phone when they open up. Good Luck everyone. Stick to your guns and sound like you really mean it, believe me it all really does work. I’ve even gotten a visa card for $150.00 before and cancelled 2 months later. Hang on to your contracts also.

Cathy
Cathy

How long have u been a customer

qasim
qasim

But how??

Evan Lindeman
Evan Lindeman

I called after being a customer for 6 years. I have been out of contract for many years, and haven’t really thought much about my bill since it is on auto pay and we love using the hopper. After taking a peek at my bill though I noticed that I was paying $102.67 a month for TV!?!?! I called and negotiated, after the examples I had read before this, and got $30 off my bill! It works, just be brave! Even if they start the cancelation process you can back out and take their final offer.

Good luck!

Deacon @ Well Kept Wallet

We had Dish Network for a few years and paid about $30/month as well. After the first year they raised the rate, but like you stated, I called and told them we wanted to keep our expenses low and asked if there was anything they could do and they gave in. Side note: we have since cancelled our Dish service in large part to Netflix Instant Queue 🙂

Stefanie @ The Broke and Beautiful Life

Thanks for sharing the step by step, I’m amazed you got it all done within 5 minutes, impressive.

Budget and the Beach

I see the goats are displeased. 🙂 I cut the chord a while back and love it! 🙂

Practical Cents

We’ve gotten a few discounts from our cable company in the past by doing something like this. Right now we’re on a contract until next october with verizon but we plan on calling them once that deal is over to negotiate a better rate.

Brent

Sometimes I wonder why I keep my expensive cable TV around… I mostly watch Netflix and Hulu. I guess I can’t give it up for the live sports. I did call and negotiate a really good deal so the cable, when bundled with phone and internet which I do need at home, isn’t much more than it would be for the phone and internet on their own…

sally
sally

Hi, this really cracked me up because my uncle does this kinda thing, last year he got a whole year of the premium package without payment with a bunch of movie and sports channels. By the time it ended he had already called and gotten another free year!!

Joshua
Joshua

So I just tried this method and I’m pleased to say it worked like a charm! I found a comparable DirectTV package, wrote down all the details, and when I called Dish, everything played out exactly like you said. I now have better equipment, more channels, and I pay $40 less a month than I did. Thank you sooo much!

Abr
Abr

I tried this with my internet provider…I did just as you suggested and it worked perfectly!!!

stoops
stoops

I called direct tv and had them hook it up n then called dish and told them I was going to switch n by the time I finally hung up because I had already got direct tv. She was down to 19.99 for 5 YEARS for top 120. Ya I was pissed I didnt call before I got direct…

Justin
Justin

i just got off the phone with Dish, gave them my alternative pitch and reason for leaving. The rep didn’t even consider keeping me as a customer (10 yrs strong). Didn’t even make me an offer to stay. Nothing. Just said your service is over as of Friday. We’ll send you shipping info for the receivers. What next?!?

Rick
Rick

That’s the way it should be done. I want to cancel should be all that needs to be said.

Donna
Donna

That is the kind of attitude I got when I had to lower my plan to cut expenses. There were no negotiations. I tried. But I plan to try again.

Pina
Pina

This method works like a charm!!!! I followed your directions to a tea and i was upgraded on my equipment ( only had 1 DVR at 1st now i have 2 more in each of my daughters rooms) and my programming package was discounted $20 a month for the remainder of my contract. They were even able to schedule the appointment to install the equipment upgrade for the next day!!! Thank you so much for the tip.

Chris
Chris

I just got off the phone with DISH. I did the research with directv and quoted a rate and got a hopper and three room hook-up for 12 months for $60 off my usual rate. Thanks

Christine
Christine

I want to lower my 85 yr old fathers bills. He has a 2 year contract with Dish. In 5 months will jump to $85 a month for Americas 120. I am thinking if I call to cancel they will just stick this with ETF . Was your contract past the 24 months?

Hector
Hector

Kyle,
This worked great. Had and kept America’s top 120 added the hopper and a joey for 43.99 a month for 12 months. I was paying 63.11. They also threw in cinemax and showtime for free (3 months). Really good deal IMHO.

Thx for the post.
H

Chris
Chris

Just today I called Dish about my bill creeping up until it hit $106.xx per month. I don’t have a premium package. Being very polite saying, “if the cost isn’t lowered significantly, I will have to shop pricing” they immediately offered a bill $20 less per month for 5 months with no additional contract. I asked if we could get any closer to the original discounted rate that I had at $68.xx. Same story as detailed in the blog, short silence with her returning to say, “yes”, let’s do $30 which will put you at $73 total.

I was satisfied with that answer. She then told me that at the end of the 5 months that deal will expire and offered me the suggestion to call back in at that point and renegotiate that agreement.

Beverly
Beverly

This worked great. I laid out the facts about the comparable package my local cable company had at a much cheaper rate and there was no hesitation by the agent, he offered $25 off my bill for the next 6 months and my added monthly room fee was taken off the bill also which made my dish bill lower than the local cable company’s bill and he told me to call back before the 6 month period is up to renegotiate the deal.

Thanks!!

Stephanie
Stephanie

Hi. I work for DISH as an account specialist in the loyalty dept. Congrats on negotiating your lower rate! DISH is committed to our customers and we truly strive to keep our longterm and loyal customers happy. One small clarification, though? I can guarantee that the agent you spoke with was not playing solitaire! It’s actually a very busy and demanding position. We have to stay up to date with all the products and pricing of our competitors as well as know our own programming and equipment inside out! And FYI, we handle so much more than just customer retention. The average loyalty agent has been with DISH a minimum of a year and has had very intense training in customer service as well as being certified as an advance tech agent. Usually a customer is transferred to the loyalty department because we are their last hope at resolving the issue at hand, be it a customer service, billing or even a technical issue. Sometimes by the time they get to us they’ve been on the phone for a very long time and are so angry that they want to cancel their service. Our agents have to be able to actively listen and be patient and empathetic while using critical thinking skills and creativity to arrive at a satisfactory resolution for the customer. Being a loyalty agent is not for the faint of heart. We get yelled at, cursed at, ridiculed and hung up on. For that one bad call, we take at least ten others from absolutely wonderful customers who need assistance and appreciate the service we provide. It’s challenging but at the same time extremely gratifying and a huge part of why I work in the loyalty department.

Thanks for letting me chime in!

Stephanie
Stephanie

One more thing! You are absolutely correct when you said that we don’t negotiate lower pricing during the first year. New DISH customers sign a two year contract and get new customer pricing the first year.

Also, any offers made are usually determined by the amount of time a customer has been with DISH and their payment history. For example, a customer who has had DISH for ten years and never been late with a payment is generally offered more savings and perks than a customer who has had the service for 13 months and pays late every month.

And finally, before coming to work for DISH, I had no idea that most companies and service providers have loyalty or retention departments. Using what I’ve learned on the job, I renegotiate my rates and typically save hundreds every year.

Not sure that a company or service provider will renegotiate? As my mama used to say, the answer is always no unless you ask! There’s no harm in trying and you have nothing to lose but a higher bill.

Sherrie
Sherrie

You are very right steph, some people just needs to be thrown on our line of work to know how it feels like to work as a service rep

Rick
Rick

Stephanie,

Your comments are very thoughtful and professional. Thank you for being honest and taking the time to provide insight into the unknown aspects of Dish Network.

On another note, I don’t blame you personally for all the past problems I’ve encountered with Dish Network. I blame hard heads like Charlie Ergen, the equipment designers and the quality control in manufacturing.

Betty Lou Palacina
Betty Lou Palacina

I wish I had better news. 🙁 I’m so frustrated and feel like I always get taken advantage of – and NOT for lack of trying! Ugh. Plus I always remain polite in the process – even when doing my best to push hard for a better deal! On top of that I always pay my bills on time. This past time was also with Dish. The rates have been going up, up, up! I finally called and pointed out how much my bill had gone up just in the last 9 months. It was crazy! The gal was very nice and apologized and always “understood” my problem. (Ha!) The latest “big” offer was a whopping $79.99. I told I’d been a good customer for over 4 years, but knew many friends and neighbors were paying much less. I also gave her online quotes from AT&T, Comcast, and Direct TV that were much lower. She came back and said, I’m happy to say that I can give you $5.00 off every month for a whole year! (Be still my beating heart!) I once again pointed out this was nowhere near the other deals that were being offered, so I thanked her and said I would need to change services. She left again, this time for nearly 5 minutes. When she came back she claimed to have been working very hard on my behalf and was delighted to report great success! She could take another $3 off EVERY month for the WHOLE year! Yowsa! Strike up the band! Call the news stations! Once again, I went through the ritual. Her response was that she had surely done everything possible to get these 2 great deals for me and they would hate to lose my business. (They’ll likely go bankrupt offering these amazing deals!) I once again presented all of my evidence, even gave her website addresses to check it out. I told her I couldn’t understand why others were getting such a better deal than I was and asked if she could please try to see if she could find something better. She politely told me how much she “understood” my situation and apologized for the inconvenience. Nonetheless, there was surely no way she could get a better deal than she’d already offered. After all – I’d only be paying $71.99 for a full year now. (How could I possibly think of asking for a better bargain than that? Surely I must be temporarily insane!) I thanked her for her time and told her I would be cancelling my service. She took down the information and I’m going elsewhere. Same dog gone thing happened to me with AT&T before Dish. I must be doing something wrong! I’m certainly not rich or anything – so it’s not like the companies look at my profile and think, “Wow! She can pay anything for service!” Just going along working, paying my bills and trying like everything to keep costs down and I’m losing that game big time! I’m so bummed. Glad for all you other who got great deals, but I’m starting to get pretty ticked off about all of this and starting to feel like a sore loser! Ughghghghg!

Jonathan Reed
Jonathan Reed

Use the promo code BAA0017451616 as a new customer and get a $50 credit off your bill, then after you sign up refer three friends and get a FREE PS4, just in time for Christmas!

Joe Nick Manchin Rahall
Joe Nick Manchin Rahall

Men, let’s face it: The Welcome Package is $19.99 per month. Isn’t this really the maximum price that anybody should be paying for any satellite or cable TV? You’ve got TBS, TLC, Comedy Central, MSNBC and lots of others including locals. If you pay more than $19.99, you’re actually paying loads too much. I enjoy the Welcome Pack, and I also know that I’m paying a half-way reasonable price for it. And, for those of you who want more, and can pay more, try the add-ons like Heartland for $6, or Epix for $7.00. Welcome is the only sensible pack with a sensible price offered by anybody, satellite or cable.

Bridgette
Bridgette

I agree package prices are ridiculous especially considering all the junk channels you get, I just called Dish about this. Its not fair that new customers get great intro deals to start service with them while the loyal customers pay for all those discounts to newcomers. My son had a job offer putting up new equipment, lines, etc and they pay those people well. I knew many installation workers who told me they didn’t even pay for dish because you could get netflix, and hulu plus cheaper along with the HD antenna like the publisher pointed out.

Judi
Judi

I just called dish today and told them my bill is outrageously priced I was trying to see how about getting the bill lowered to 50 bucks a mnth as I was a loyal long term customer of theirs and will switch if i had too told them i really cant afford it as I am low income, but I love my tv
The rep had offered me a 200.00 visa card and 10.00 a month off my bill for 6 months no contract either …

Robert
Robert

Did you actually get your Visa card?

Bill C.
Bill C.

So I called Dish today. Told them I wanted to see if I was under contract (I knew I wasn’t) and then I told them I wanted to cancel; told them I was going with Hulu and Netlex.
They offered to suspend the account for 90 days in case Hulu didn’t work out. I told them, no just cancel They then offered me a $200 gift card and lowered my bill by $40 for 10 months.
$600 savings for a 8 minute call (better than GIECO)!!!!!!!

Larry
Larry

My direct tv bill just went from 90.00 a month to 130.00 a month. That want work for me. The satelite companies are unreal. I may be watching movies on DVDs because I’m not going to pay that each month for satelite.

Carolyn Brodersen
Carolyn Brodersen

I could kiss you! Not only did this work–exactly like you said it would–they dropped our monthly rate $70 for 12 months. I still am reeling from shock. It was that easy and that fast! Thank you so much!!

Blake Skyler
Blake Skyler

I called today and just simply asked them to match a price that was $40 lower and they gave me $40 off per month for 10 months no contract and tossed in a couple free pay per view movies. Thanks for the info.

rochelle bailey
rochelle bailey

Well, im doing something wrong! I have Dishes top package on 2 tvs and DVR and i pay a whoppibg 163 a month!

Amber
Amber

Called and said I was thinking about going to DirecTV, which wasn’t really a lie. Told them I was unhappy with my SD programming and not having a DVR. They automatically offered me a free DVR and then sent me to a specialist. He was polite, but not impressed that I was thinking of going to DirectTV. He went on and on about how expensive they were and how I would be sorry after 12 months. In the end I got a HD DVR & installation for free. As well as 10 months of no DVR fees. No new contract. All I really wanted was the free DVR & installation, so I’m happy enough.

Lee
Lee

When I canceled my Dish service I had 12 years of on-time payments. Without really Negotiating, I was offered a $10 a month deal. I would need a DVR for $7 more a month and taxes, which would have been another buck or 2, So $18 or $19 a month.

I’m not sure what the package was, I assume it was the Welcome Pack, but since I have a cord-cutter setup, which cost zero a month, I turned down the deal. But I can say, the more years you have with dish, the better the deal.

Bob Boise

Has anyone tried just getting local channels? the info says $6.00/mo w/o ‘qualifying package’. Why not just go w/ local, then add an a la carte package, if you want more?

Sterling R Sherwood
Sterling R Sherwood

I tried for a better deal. Got someone that could hardly speak any English. I had the top250 package. He told me I could down grade to the top200 package and would save $5 month. Kept asking if I was having trouble paying my bills. And that I could take it or leave it. I left it. Switched to TWC for a triple package deal and getting about the same and saving 30 a month plus now have a faster internet speed and a home phone. After I switched they kept e-mailing me to come back and they would knock 10 off a month for 10 Months, but had to sign up for another 2 year commitment. Some deal.

Sarah
Sarah

Will this work if your going into second year of contract? My promotional pricing is about to end. Our local century link is offering internet and direct TV for $55/12 mths but I will be paying $116 just for Dish Alone! Thanks.

Jaime
Jaime

This trick works equally well with SiriusXM. Twice, I’ve called a day or two before the contract ends, telling the rep that I’d like to cancel service because of the cost. Both times, I’ve gotten a smokin’ deal.

Linda
Linda

I have been doing this very thing with SiriusXM for 9 years and works every single time! Will definately be trying with Dish in a month when my 2 year contract is done. Fingers crossed they are the same!

Tl
Tl

My DirecTV contract just expired. I am fed up with DirecTV, and want to go back to dish. Any ideas for how to negotiate the best deal with them before joining? I used to have dish, for over 10 years, before I switch to go to DirecTV for certain technological aspects. Just want the best deal, preferrablt contract free

TS
TS

I am with AT&T U-Verse and my contract recently expired. I am thinking to switch to satellite TV (never used it before) and Dish is an option I am trying to explore.

I am interested in Americas Top 120+ package for 3 TVs.

How can I get the best promotion as a new customer? Does Dish provide any discount if I provide someone who already has Dish service and get extra discount for their referral?

Thanks in advance!

Krystal
Krystal

I just read all of these wonderful little comments as I was talking to DISH. I am currenlty out of contract and paid 80.0 this month. I called and asked to cancel and right away they started with a $10 discount. I told them that was not enough as I had recenlty been offered $15 with them for 3 months. I told them I wanted to cancel because a local company was offerring me better deals. He then proceeded to ask what channels I watched so he could see if there was a better package. I told him lets just cancel and he then got back on the phone and offered $20 off.I conteroffered and said do $25 for 8 months and this call is over. BAM!!! I got my deal of $25 off for 10 months and free HBO (because I asked for it). He said in 10 months to call back and they woudl work out a deal with me then. I will be asking for more of a discount after reading everyones comments. GOOD LUCK TO ALL!

Joe Nick Manchin Rahall
Joe Nick Manchin Rahall

Friends, both Dish and Directv have good points. Directv, however, has some bad points if you aren’t fully informed before you deal with them. How to get fully informed? Well, sometimes a Directv existing customer is informed enough to help. Most of the time, unfortunately, no, because they didn’t know what they should have done with Directv. Sometimes I’ve thought I should open a service, telling people how to deal with either Dish or Direct. Or both for that matter.

Daniel
Daniel

So I was hesitant to try bluffing my way to a better deal since I’m a new customer only 11 months into a 24 month contract, but low and behold it worked. They extended my introductory pricing for another 6 months and told me to call back at the end of that to negotiate again. I was trying to get an extra full year at the introductory price since Dish is now offering 2 year price lock for new customers but they called my bluff and started the cancellation proceedings. I had to backtrack and take the 6 month offer, which wasn’t too bad really.

jhoch
jhoch

just got my bill reduced $30!!!! Thank you!! I told him i wanted to cancel and he gave me a discount on my hbo and $$ off my service!!

Shirley
Shirley

Just dickered wih dish told them bill to high, going to hulu or netflix, got my bill lowered by $40 for 1 yr. YAAAA

Joe Nick Manchin Rahall
Joe Nick Manchin Rahall

If you’ve got the Welcome Pack, and maybe an add-on like Heartland or Epix, you’re paying less than $30 per month. Sure, no sports, but are sports worth the extra $30 – $50? If it is, then you don’t need the Welcome Pack anyway. If you live in a crappy area with locals that are from the ’50’s, then maybe the Welcome Pack might be too small. The Welcome Pack is for people who’ve got tight budgets or just don’t watch much tv or can get decent locals. Take a area with a tiny population and the locals aren’t worth much, but an area with a half-decent population and the locals rock. So, Welcome does better with half-decent locals.

Mikki Potter
Mikki Potter

I tried this a few months ago and the lady on the phone was very rude. She told me I could lower my package to get a lower bill. I told her I didn’t want to do that and I would cancel my service because I have netflix. Her reply was “do you want me to cancel it now”. I asked to speak to her supervisor and she said that her supervisor was busy.

Phill
Phill

I called dish told them I wanted internet. Rep tells me I have to get tv first. We live deep in the ozarks so dish is our only option for Internet. So I agreed. They sign me up for tv and tell me to call back in 15 days for the Internet. 15 days later I call they inform me that Internet is not available in my area. So I tell the to cancel the tv. They tell sure but it will cost me 400 dollars. WTF. 2 months later I call they say Internet is now available. I have it installed. It’s so slow I can’t stand to use it. And now my cancellation fee is up to 700 dollars. I would rather poke a sharp stick in my eye as have to deal with them crooks ever again!! August contract up I’m a free man. FCK DISH

Darris Guildsmith
Darris Guildsmith

Here is the best way I have found. DISH has a special toll free number to entice new customers or people looking to switch out at 877-640-8878. If you call that number you can set up a new contract at a great low rate. The only trick in it is being beyond your commitment. I got my bill cut in half by calling it.

Jared
Jared

I am new to dish just got it I have the hopper and the Joey. I have the American top 250 and I’m paying $102. A month that’s a little high for me any suggestions

Betty
Betty

I got $40 off my bill for 10 months…for the second time. I will call again in 12 months. They start at 15 then 25 then I just said look, I got 40 off last time and that’s what I want again. He said let me check…and came back on and said ok. Just be polite, but firm and mention new customer offers and how long you’ve had dish.

gerald cottrell
gerald cottrell

I am paying over $90 a month and that is rediculous.I am a recent widow and can not afford this………Need a change

Rao
Rao

I was paying $86 for Dish networks Welcome pack and Hindi Mega pack (International- Indian channel add on)

We cancelled today after 6 years with Dish since we wanted to cut costs. Called dish customer service this morning, disconnected service.

Later in the afternoon dish called me. Asked why we cancelled and offered same service for $22.02 including taxes for 1 full year.

Didn’t plan any of this, but hey if I am saving 60 plus dollars a month, why not?

Reinstated dish services

Gary H
Gary H

Im a retention specialist supervisor at a internet company. these are great things for all consumers to be aware of but there are some variables that are in play when you contact retention that should be kept in mind. don’t get greedy because if agents notice frequent calls regarding credits or problems then you could shoot yourself in the foot. Agent’s are supposed to investigate history in the account to make sure you aren’t credit shopping it’s very easy to tell and notation will no doubt go on the account to be suspicious. when that is on your account and an actual problem occurs where you deserve to be compensated. It won’t happen.

Another thing I stress to my customers is to keep documentation of order numbers and agent names or id’s and date of the call’s. Agents like me really want to help and if errors have occurred and your able to back it up with some information not only will the process be faster but we would be greatly inclined to fix the problem especially if you are pleasant. also don’t just call and say you want the disc. Some agents are not confident enough to go bold and really try to save if you show any hostility don’t make the problem bigger then real life because they may not offer if they don’t think you will react well or accept it.

I have not had a day go by where I haven’t been told by customer’s that they were really upset they didn’t receive me first because my offer is lower then the competition they just got installed. It’s a lose for you and a even bigger lose for the good agent who was wanting to help because they receive the hit for not saving you. even if your not, make the impression you are ready proceed with leaving with them if the agent can’t help fix the problem. that stops the buck with them. If your still wanting to disconnect, make sure where you are going doesn’t have similar policy. hope this was helpful

 
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