Did Your Amazon Account Get Hacked? 6 Things To Do Immediately

Updated September 2, 2020 by Kyle

Most shoppers love Amazon. Hard not to with the free 2-day shipping, cool Prime perks, and competitive pricing. But with Amazon’s popularity comes growing security concerns as hackers try to crack the huge database of shoppers and their linked credit cards. If for some unforeseeable reason your Amazon account gets hacked, here are the 6 things you need to do right away…

Amazon Account Get Hacked? 6 Things To Do Immediately

1. Immediately Change Your Amazon Password

Amazon password

If you think your Amazon account was hacked for ANY reason, the first thing you should do is immediately login to your account and change your password.

To make this happen just click on Accounts & Lists, followed by Your Account, then Login & Security.

Make your new password a string of random numbers and letters and not actual words.

Then write it down somewhere for safe keeping.

If you need help generating a strong password, I’m a big fan of StrongPasswordGenerator.com.

It would also be REALLY smart to change the password on the email account associated with your Amazon account.

In many cases this is how hackers gain access to your Amazon account if you’re signed up with Amazon’s 2-step verification system.

In other words, if they can get into your email account it becomes easy to also get into your Amazon account.

Important: DO NOT use the same password that you use on other popular sites like Facebook, Twitter, or Instagram.

See Also: 6 Out-Of-The-Box Ways to Score Amazon Prime for Free or Cheap

2. Check Your Account Information

Account Info

Next, click around your Amazon account carefully and make sure nothing has been altered.

Check your linked credit cards (if any), billing address, shipping address, phone number, and email address.

If any information has been changed, be sure to note the change (with a screen capture) and then correct it.

At this point you should call Amazon’s security department at (888) 282-2406 and tell them that your account has been breached.

They’ll be able to provide further assistance and help you keep an eye on your account activity in the coming days.

3. Check Purchase History (Especially Archived Orders)

Archived Orders

Next, take a look at your Amazon order history and make sure you recognize all recent purchases.

Don’t forget to click on Archived Orders as often times hackers will “hide” fraudulent orders there.

You’ll find all of your archived orders in the “Ordering and Shopping Preferences” section of your Amazon account. See screenshot above.

See Also: Amazon Return Policy: No More Confusion, Here’s EXACTLY How It Works

4. Enable Amazon 2-Step Verification

Amazon 2-step Verification

By turning on 2-Step Authentication your Amazon account is much harder to hack into.

Essentially it requires a security code to be entered whenever you attempt to access your account from a new computer, smartphone, or tablet.

To authenticate, Amazon will simply shoot you a text message with a security code attached that you manually enter.

Very easy to do and definitely helps keep hackers out of your account.

5. Consider Un-Linking Credit Cards

Unlink Cards

Having your credit card(s) linked to your account makes ordering much easier. Believe me, I know.

But it also creates an easy way for hackers to make unauthorized purchases on those cards.

A simple workaround is to un-link all payment methods from your Amazon account.

Yes, you’ll have to enter your card info every time you make a purchase, BUT you won’t have to worry about someone hacking into your account and making a bunch of purchases.

6. Check all Credit Card Accounts

At this point it’s also smart to check all of your credit cards that are linked to your Amazon account.

Make sure none of them have any unauthorized purchases on them.

Bonus: 3 Ways to Protect Yourself From Future Attacks

1. Never Click on Phishy Emails

If you get a supposed email from Amazon about your account, but it just doesn’t look right, DO NOT click on any links within the email.

Also, check the email address of the sender. Often times these phishing emails will NOT be from an address ending with @amazon.com. Stay far away from those.

2. Don’t Access your Amazon Account Over Unsecured Network

In other words, try not to shop online when sipping a latte at Starbucks if you’re using their free WiFi.

3. Get Into Your Account if Hacker Changes Email Address

Well, in short, you CAN’T get into your Amazon account if this happens.

You’ll have to immediately call Amazon at (888) 280-4331 and they can remove the fraudulent email address and lock your account until the issue is resolved.

Ask the Reader: Has your Amazon account ever been hacked? How did the hacker get into your account and what damage was done?

By Kyle James


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When your account is hacked it’s not because hackers were able to steal your email and password from you but because they were able to steal it from the company itself who didn’t take the appropriate measures to secure it. Of course, you will be led to believe that it’s your fault, that you didn’t choose a more complex password or that you were careless enough to be hacked. But the truth is very different.

If you check some specific websites over the internet, you’ll notice that many user accounts (Gmail, Netflix, Amazon..) are being shared for free. Those are entire lists of accounts that include your password and your email so even if you create the most complex password in the world, it doesn’t matter because they won’t steal it from you, they will steal it from the company like amazon or Netflix since your password is written in plain sight and stored somewhere, usually on a non protected server.

So even if you set up the 2FA, ask yourself who creates the code that will be texted to you? It’s the company itself. And where will it be stored? on one of their servers.

It would take too much time for hackers to individually steal your info whereas they can steal hundreds of them for the same amount of efforts.

So if a billion dollar company like Netflix or Amazon does nothing to protect your account, you may seriously ask yourself if you want to do business with them or take some extra measures than simply focusing on the complexity of your password or the 2FA which won’t prevent you from being hacked. Hackers breach into these companies everyday

Nigel armstrong

Well said thank you my account was hacked not once but twice all amazon did was lock me out of my account and ask me for sensitive info inorder to get back in nopeeeee


My mom’s account was completely hijacked. The hackers changed her password, and possibly her email address too? I didn’t pay close enough attention to the info my mom listed on her account when she set it up. She listed her home number instead of her cell and saved her bank card info. Someone ordered a $1k iPad and mailed it to her.
We called in almost daily, to the number provided within this article, for 2-3 mo. Each and every time we called, there was no record of us calling. EVERY.SINGLE.TIME. I have no explanation other an Amazon employee must have been behind this mess. I tweeted, emailed, and posted on FB trying to get help bc we got nowhere with the phone number.
There is no way to make a return if you can’t log into your account. My mom was in tears almost daily. I thought she was going to have a heart attack. Her bank was involved. On like call 3,290, Amazon emailed return labels/info, to her bank, in order for her to return the iPad. Certainly they mailed it with tracking info. I don’t recall, BUT her bank account was never credited the $1k for the returned iPad… SHOCKING. After about 3mo of this BS, her bank credited the $1k to her account, and they ate the $1k. This never got resolved and JUST THIS MONTH, she got a password reset notification sent to her email…