Did Your Amazon Account Get Hacked? 6 Things To Do Immediately

Updated September 2, 2020 by Kyle
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Most shoppers love Amazon. Hard not to with the free 2-day shipping, cool Prime perks, and competitive pricing. But with Amazon’s popularity comes growing security concerns as hackers try to crack the huge database of shoppers and their linked credit cards. If for some unforeseeable reason your Amazon account gets hacked, here are the 6 things you need to do right away…

Amazon Account Get Hacked? 6 Things To Do Immediately

1. Immediately Change Your Amazon Password

Amazon password

If you think your Amazon account was hacked for ANY reason, the first thing you should do is immediately login to your account and change your password.

To make this happen just click on Accounts & Lists, followed by Your Account, then Login & Security.

Make your new password a string of random numbers and letters and not actual words.

Then write it down somewhere for safe keeping.

If you need help generating a strong password, I’m a big fan of StrongPasswordGenerator.com.

It would also be REALLY smart to change the password on the email account associated with your Amazon account.

In many cases this is how hackers gain access to your Amazon account if you’re signed up with Amazon’s 2-step verification system.

In other words, if they can get into your email account it becomes easy to also get into your Amazon account.

Important: DO NOT use the same password that you use on other popular sites like Facebook, Twitter, or Instagram.

See Also: 6 Out-Of-The-Box Ways to Score Amazon Prime for Free or Cheap

2. Check Your Account Information

Account Info

Next, click around your Amazon account carefully and make sure nothing has been altered.

Check your linked credit cards (if any), billing address, shipping address, phone number, and email address.

If any information has been changed, be sure to note the change (with a screen capture) and then correct it.

At this point you should call Amazon’s security department at (888) 282-2406 and tell them that your account has been breached.

They’ll be able to provide further assistance and help you keep an eye on your account activity in the coming days.

3. Check Purchase History (Especially Archived Orders)

Archived Orders

Next, take a look at your Amazon order history and make sure you recognize all recent purchases.

Don’t forget to click on Archived Orders as often times hackers will “hide” fraudulent orders there.

You’ll find all of your archived orders in the “Ordering and Shopping Preferences” section of your Amazon account. See screenshot above.

See Also: Amazon Return Policy: No More Confusion, Here’s EXACTLY How It Works

4. Enable Amazon 2-Step Verification

Amazon 2-step Verification

By turning on 2-Step Authentication your Amazon account is much harder to hack into.

Essentially it requires a security code to be entered whenever you attempt to access your account from a new computer, smartphone, or tablet.

To authenticate, Amazon will simply shoot you a text message with a security code attached that you manually enter.

Very easy to do and definitely helps keep hackers out of your account.

5. Consider Un-Linking Credit Cards

Unlink Cards

Having your credit card(s) linked to your account makes ordering much easier. Believe me, I know.

But it also creates an easy way for hackers to make unauthorized purchases on those cards.

A simple workaround is to un-link all payment methods from your Amazon account.

Yes, you’ll have to enter your card info every time you make a purchase, BUT you won’t have to worry about someone hacking into your account and making a bunch of purchases.

6. Check all Credit Card Accounts

At this point it’s also smart to check all of your credit cards that are linked to your Amazon account.

Make sure none of them have any unauthorized purchases on them.

Bonus: 3 Ways to Protect Yourself From Future Attacks

1. Never Click on Phishy Emails

If you get a supposed email from Amazon about your account, but it just doesn’t look right, DO NOT click on any links within the email.

Also, check the email address of the sender. Often times these phishing emails will NOT be from an address ending with @amazon.com. Stay far away from those.

2. Don’t Access your Amazon Account Over Unsecured Network

In other words, try not to shop online when sipping a latte at Starbucks if you’re using their free WiFi.

3. Get Into Your Account if Hacker Changes Email Address

Well, in short, you CAN’T get into your Amazon account if this happens.

You’ll have to immediately call Amazon at (888) 280-4331 and they can remove the fraudulent email address and lock your account until the issue is resolved.

Ask the Reader: Has your Amazon account ever been hacked? How did the hacker get into your account and what damage was done?


By Kyle James

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Mike

When your account is hacked it’s not because hackers were able to steal your email and password from you but because they were able to steal it from the company itself who didn’t take the appropriate measures to secure it. Of course, you will be led to believe that it’s your fault, that you didn’t choose a more complex password or that you were careless enough to be hacked. But the truth is very different.

If you check some specific websites over the internet, you’ll notice that many user accounts (Gmail, Netflix, Amazon..) are being shared for free. Those are entire lists of accounts that include your password and your email so even if you create the most complex password in the world, it doesn’t matter because they won’t steal it from you, they will steal it from the company like amazon or Netflix since your password is written in plain sight and stored somewhere, usually on a non protected server.

So even if you set up the 2FA, ask yourself who creates the code that will be texted to you? It’s the company itself. And where will it be stored? on one of their servers.

It would take too much time for hackers to individually steal your info whereas they can steal hundreds of them for the same amount of efforts.

So if a billion dollar company like Netflix or Amazon does nothing to protect your account, you may seriously ask yourself if you want to do business with them or take some extra measures than simply focusing on the complexity of your password or the 2FA which won’t prevent you from being hacked. Hackers breach into these companies everyday

Nigel armstrong

Well said thank you my account was hacked not once but twice all amazon did was lock me out of my account and ask me for sensitive info inorder to get back in nopeeeee

Kim

Its NOT AMAZON OR NETFLIX it’s GOOGLE HACKERS!!!!! I have internal documents that one of these genius idiots hid in a widget in my phone. I don’t trust anyone to give them up to, but its basically Google execs stating to their hackers that they were monetizing the different levels of hacking these scumbags could achieve up to like $300,00 for each acct they were able to install specific spyware into, they’re going thru the open source 3rd party software, giving themselves permissions to hack ALL of your accts then they stalk, harass, steal & delete accounts & Google encouraged them to be as abusive IN WRITING as they needed to be. I have police reports, 7 files worth of info I’ve documented I can’t have an email account they’ve deleted 81 email addresses hit my bank acct every single month for over a year stolen stimulus checks, unemployment benefits entire paychecks from my family & Amazon DID give me an entire years worth of refunds & those trash bag nerds stole it back IM NOT EVEN EXAGGERATING A LITTLE. My daughter passed away in part because of the 3 jobs she had & all the money she was.losing they broke her & then the sons of bitches were flash cammng me while my soul was being ripped out trying to call my.hubby. They even hacked & flash cam my 13 yr old grand daughter. I reported to FBI waiting on them to.turn.over.documents they get your WiFi network name & password.& this once that happens you either accept you’re being stalked & can’t do a damn thing until the Feds are ready.or you get rid of all devices.& stay off line I even replaced everything phones , modems every device we had & they had my info & hacked back in within 48 hours, I wonder how much someone’s child is worth to Google??? & how many other lives these greedy money grubbing soulless pigs have destroyed……..its disgusting & it IS Google & their hacks rats

Kara

My mom’s account was completely hijacked. The hackers changed her password, and possibly her email address too? I didn’t pay close enough attention to the info my mom listed on her account when she set it up. She listed her home number instead of her cell and saved her bank card info. Someone ordered a $1k iPad and mailed it to her.
WHAT.A.NIGHTMARE.
We called in almost daily, to the number provided within this article, for 2-3 mo. Each and every time we called, there was no record of us calling. EVERY.SINGLE.TIME. I have no explanation other an Amazon employee must have been behind this mess. I tweeted, emailed, and posted on FB trying to get help bc we got nowhere with the phone number.
There is no way to make a return if you can’t log into your account. My mom was in tears almost daily. I thought she was going to have a heart attack. Her bank was involved. On like call 3,290, Amazon emailed return labels/info, to her bank, in order for her to return the iPad. Certainly they mailed it with tracking info. I don’t recall, BUT her bank account was never credited the $1k for the returned iPad… SHOCKING. After about 3mo of this BS, her bank credited the $1k to her account, and they ate the $1k. This never got resolved and JUST THIS MONTH, she got a password reset notification sent to her email…

Robert Mielczarek

I had the same experience. My account was hacked and 4 unauthorized purchases were made. I reported this to Amazon immediately, changed my password and disputed the charges. Few days later my Amazon account was locked. I made numerous phone calls with no resolution. 4 weeks later I received an email from Amazon stating that my credit card withdrew the payment for the fraudulent transactions thus, they locked my account until I submit a payment for those fraudulent purchases. I responded via email. as there is no other way to communicate with the “account specialist” that I am not willing to pay for the items I did not order or receive. It has been 5 weeks now and my account is still locked with no communication when it will be open.
It is frustrating that a multibillion company cannot protect their customers from theft and ask their customers to pay for items they never ordered. It is sad and disappointing.
Jeff Bezos who goes around and gives speeches how Amazon is “abscessed with its customers” should experience what his customers are going through and apologize for making false claims.

Donna Macera-Bourgeois

Same happened to me, almost exactly. Until they resolve I can’t use Kindle Unlimited, the Alexas, etc. I just closed the new credit card I linked to the account after the first one was breached so they can’t charge my credit card. I even have a police report, no go.

Cindy Welty

WOW, Robert, your story is ny exact story as well, same thing happened to me and I noticed prime credit balance wss way too high, called Amazon, sure enough unauthoriz3e purchades were in Archived orders. When Chase reversed charges I got same email about account locked until I give new card info to pay for it. That wasc2 weeks ago. I am just so angry with Amazon but have decided even if they fixed this and unlocked my account, I am nit using them again. I have since been using ebay, Mercari, Walmart and Walgreens and I am ok with it. Horrible that they do not care.

Tre

Has this been resolved? Same happened to me! Account still locked!

Marcie

The exact same thing happened to me. Someone ordered a macbook – I have no idea where it was sent and it didn’t show up in orders. My email was hacked as well and all amazon emails were set to be sent to trash. I have changed all pwords.

Amazon has locked me out but I can only get standard replies from them. No answer to my questions. I’m going to have to move to Roku and figure out where to get books, maybe back to paper? When I have spoken to anyone at Amazon they don’t seem to know what they are doing. I even question if the emails or people I spoke with are really from Amazon. This is maddening. I have spent thousands with them. Time to unravel my life from Amazon.

Rhonda Powell

I had a text to my phone about a $2600 purchase I called the number. They answered AMAZON had the last 4 numbers of my credit card had the cell phone number associated with the Amazon account was able to send verification texts. Said to catch the hackers I had to buy two $500 Target cards. Stupid me I did. When they said I needed to buy four more told them to go to hell. I called Amazon they made a report of it but they didn’t want any other information. They deleted the account with the associated email [ I had a problem about a month ago with the wrong email address and changed it it had created a wrong email; used an email I don’t use to often]. I was dissappointed in that. I love AMAZON but they didn’t seem to care. Second problem with them. So I should have known better. I was upset about something else and just wasn’t thinking.

T. H.

I received an email that looked just like other order confirmations I have received from Amazon in the past. The email was to confirm my order for an 86 inch television to be delivered to an address in another state. The email further stated if you did not make this order, then please call 1-800-865-2314 to report to our fraud protection team. I called this number & was transferred to a member of the Amazon “fraud department”. The call was extremely convincing because the supposed representative had my mailing address, last 4 of the credit card on file, a record of my past Amazon orders, names of people I had shipped directly to. He (supposed representative) said that hackers had gotten into my Amazon account and most likely had my IP address which would allow them access to all my personal data. He could remove the hackers by installing software but I would have to pay for the software with Google Pay Cards at $200.00 and the money spent would be credited back to my Amazon account. Since he had all the information from my Amazon account, I fell for the scam. BEWARE – he was very convincing. After sending him $$ via Google Play Card, he said there were 4 different hackers so in order to get rid of them all, he would need to install software 4 different times because they were all in different states. When I decided something was not right with his stories, I took the actual Amazon phone number from my credit card statement after he said to Google search his number if I was suspicious. I did this and it did list the number as Amazon. I still called the number off my CC & was put in contact with the real fraud department. The person (Andrea) was most helpful. We placed a hold on my account, I called the bank associated with my Amazon account & cancelled the card. I sent a copy of the email to stop spoofing & to the Federal Trade Commission. After reading all of these stories and customer data was not properly protected, Amazon should reimburse customers who have lost money.

janenne clark

how can you do the auto pay for the subscription plans of unlimited or prime.

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