Furniture is expensive, no matter where you shop, and furniture at Costco is no different. But what if you purchase furniture from Costco and later decide it doesn’t fit in your space or you simply don’t like it? Or what if you spill red wine on it? Luckily, Costco has a rather generous furniture warranty and return policy for customers. Read on to discover everything you need to know about Costco’s furniture warranty.
What is the Costco Furniture Warranty/Return Policy?
Costco’s furniture warranty is actually not really a warranty at all, it’s just a REALLY good return policy.
They give you an unlimited number days after the time of purchase for a full refund or exchange on furniture items.
Costco will also accept defective furniture items from defective material or workmanship at ANY time.
Is It The Same for Online Furniture Orders?
The same Costco return policy also covers online furniture orders made on Costco.com.
And, furniture pieces with defects can also be returned at any time.
How Do I Return Large Furniture Items Delivered to My Home?
You can return large furniture items by scheduling a pickup of the product to be returned.
To schedule your large furniture piece to be picked up, follow these simple steps:
1. Sign-In or Register for a Costco account.
2. Select Orders & Returns.
3. Choose the Return Items button next to the large furniture item you wish to return and follow the provided prompts to complete your return request.
4. You’ll then be sent an email with additional instructions to schedule a pickup at your home.
Should I Refuse Delivery if an Item is Damaged?
If you made an online furniture purchase through Costco.com, you can refuse an item upon delivery if there is damage.
Also, it’s worth noting that Costco’s return policy states customers can refuse products where the item or box shows signs of damage.
So be sure to check the item carefully before signing off on the furniture delivery as it will save you the MAJOR headache of having to return it at a later date.
Can I Return Furniture If I Simply Don’t Like It?
You absolutely can return furniture if you don’t like it….at ANY TIME.
Because Costco has a “100% satisfaction guarantee” you can return an item for any reason and they’ll take it back.
But What If I Spill Red Wine on My Couch?
Not a problem.
You’ll probably get some dirty looks from Costco employees if you try to do this, but I’m sure it’s been done before.
Expect to have to wait for a manager’s approval on this type of return.
It’s worth noting that you could run into a manager who will NOT allow your return, in which case, you’ll have to contact the Costco Corporate office.
Can I Return a Couch that My Dog Peed On?
This includes damage caused by pets, everyday wear and tear, damage from natural disasters, or other damage caused by the buyer.
I hit up Costco Live Chat and asked this question specifically and was told, “I have seen crazier things be returned.”
Seems like a crazy policy and one that would be easily abused.
Ask the Reader: Have you ever returned furniture to Costco that you simply didn’t like or was damaged by something you did? Let me know if you met any resistance from Costco.
By Kyle James