The return policy at Dollar General is REALLY confusing. Their website says one thing and their employees say something else. So after some digging, and a bunch of phone calls, I figured out what the real scoop is at DG. Hopefully this article will make your next Dollar General return a piece of cake. Here’s what you need to know…
How Many Return Days Does Dollar General Allow?
Dollar General gives shoppers 90 days to return items if they are not happy with it for any reason.
I called several Dollar General stores to verify this as I was VERY confused since the DG website says 30 days for “online returns” and I couldn’t find their “in-store policy” ANYWHERE.
Really confusing but I got to the bottom of it.
Several of the employees I talked to even said they take stuff back all the time that is over 90 days as long they can resell it. Good to know.
Do I Need My Receipt?
Yes, in order to get a full refund to your original form of payment you’ll want to hold on to that receipt.
What If I Lost My Receipt?
All hope is NOT lost.
You can still do an exchange for an item of equal or lesser value OR get store credit.
But you cannot get cash back without a receipt.
Any Exceptions to the 90 Days?
I called Dollar General to find out as I couldn’t find any information online.
Here are the return policy exceptions that I know about so far…
– Seasonal Merchandise – This stuff can only be exchanged for identical items. Think things like Christmas decor, Halloween stuff, and Easter goodies.
– Opened Electronics – Things like opened CDs, DVDs, and software can also only be exchanged for identical items.
Can I Return Items That Go On Clearance?
If you buy something that later goes on clearance, you’re entitled to a FULL refund if you return it.
If you have your receipt, and are within 90 days of purchase, you should be given the price that you paid.
A commenter said that was not the case for them, but store manager Kim left a comment saying that was COMPLETELY wrong.
She went on to say that if this happens to you, you should call Dollar General and speak with a district manager and they’ll correct it for you and get you your money.
Can I Return Opened Products?
While they recommend items come back in the original box “whenever possible” it doesn’t seem to be a deal breaker.
But items MUST be returned in good working condition along with all paperwork, accessories, and parts to get a full refund.
What About Returning Items Bought Online?
First of all, items bought on the Dollar General website CANNOT be returned in-store.
Likewise, items bought in-store CANNOT be returned online.
When making an online return locate your original packing slip as you’ll need it.
Specifically, the return form is located at the bottom of your packing slip and needs to be filled out and must accompany your return.
You’re on the hook for any return shipping charges unless the reason for the return is the fault of Dollar General.
If it is Dollar General’s fault, call them at 1-(877) 463-1553 and work it out with them directly.
Also, be aware that it could take up to 30 days of them receiving the product before you see a refund on your credit or debit card.
What About Returning Alcohol?
YES, you can return unopened alcoholic beverages to Dollar General, but ONLY to the location where they were purchased.
You must also have your receipt in-hand and you cannot do an exchange, only a refund.
What About Returning Cigarettes?
Dollar General does NOT accept returns on ANY tobacco products including cigarettes and chewing tobacco.
What Happens If I Try To Return Something Past 90 Days?
Your best bet is to make a “no-receipt” return and get store credit or an even exchange for your item.
Ask the Reader: What’s been your experience with the return policy at Dollar General?
By Kyle James
Photo credit to JJBers.