Dollar Tree Return Policy: Is It As Bad As It Sounds?

Updated November 21, 2023 by Kyle James
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The ability to make a return is almost a given at virtually any store. Yet, there’s no question that Dollar Tree is NOT like your ordinary store. Because of Dollar Tree’s insanely low prices, this presents the question of what exactly is Dollar Tree’s return policy. With nearly everything at $1.25, are returns even allowed? In this article, you’ll learn everything about the return policy at Dollar Tree so you can make the most out of your shopping experience.

Do Dollar Tree Stores Even Allow Returns?


All Dollar Tree locations do not allow returns.

All sales at Dollar Tree are final.

You can however make exchanges on any unopened item as long as you have the original receipt.

So How Do I Make an Exchange?

You can make an exchange for ANY unopened item at Dollar Tree.

Just bring the item back, with your original receipt in-hand, to any Dollar Tree location.

So, if you’re looking to exchange a toy for another item, you’ll need your original receipt to make that exchange.

You must also make that exchange within 30 days of making your original purchase.

NOTE: Your exchange does not have to be an exact exchange.

Since everything is the same price at Dollar Tree, you can exchange an item for ANYTHING else in the store.

See Also: Dollar Tree Raising Prices: Why?…PLUS Some Hacks to Save

Is There a Time Limit on Exchanges?


There doesn’t seem to be any limit on the number of exchanges you can make.

So, if you bought 3 toys and have your original receipt for the toys and are making a return within 30 days of purchasing those items, you can still exchange them.

In other words, you are NOT limited to making just one exchange.

What If I Lost My Receipt?


Unfortunately, you cannot make any exchange without a receipt.

So, don’t forget to bring your original receipt when making a return at Dollar Tree.

See Also: The Walmart Return Policy Explained So YOU Can Understand It

What If the Item I Bought Ends up Being Defective?

If for whatever reason you buy a product and then it ends up being broken or defective, you can still exchange that item at Dollar Tree.

But you cannot get a straight refund for the item.

Just remember to keep the item within its original packaging, bring your original receipt, and exchange the item within 30 days of purchase.

They also ask you to call them at 1-877-530-TREE if you need any assistance with your defective item.

How Do I Return an Online Purchase?

Just like buying in-store items, you cannot return any online purchases at Dollar Tree.

You can however still make an exchange if you bring your online purchase to a physical in-store location.

Just be sure to bring your online order receipt.

Can I Exchange Items Bought With a Coupon?

Technically, YES, you can exchange a Dollar Tree item even if you bought it using a coupon.

However, this can be considered coupon fraud against the manufacturer.

Therefore, try not to get into the habit of using coupons and then exchanging the item.

See Also: Wayfair Return Policy: Your 10 Burning Questions Answered

Do All “Dollar Stores” Have the Same Terrible Return Policy?


All Dollar stores do not hold the same return policy as Dollar Tree.

So, if you absolutely hate the idea of only being able to exchange items, you’re in luck.

Family Dollar and Dollar General have arguably far better return policies than Dollar Tree.

The Family Dollar return policy allows you to make exchanges or refunds for up to 30 days with your original receipt on hand.

And, at Dollar General, it’s even better.

You can make a return on most of their items within a 90-day return window.

So, if you think that Dollar Tree’s return policy is absolutely terrible you can always shop at these other Dollar stores.

Plus, it’s worth noting there may be even some slight variation among certain Dollar Tree locations when it comes to their return policy that you should be aware of.

Specifically, when it comes to exchanging seasonal items.

For example, while most Dollar Tree stores have that same exchange-only rule, there may be some restrictions when it comes to exchanging seasonal items.

When in doubt, consider calling your Dollar Tree beforehand and ask if they’ll let you exchange seasonal items.

Ask the Reader: What’s been your experience with the Dollar Tree return policy? Good, bad or indifferent?

By Kyle James


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