Home Depot Return Policy: The In’s & Out’s To Make It Work For You

Updated October 20, 2021 by Kyle
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Due to nature of DIY projects, the Home Depot return policy is one of the most used return policies in existence. Because of that, it’s nice to know exactly how it works, what the exclusions are, and even some insider tips for success. Here’s everything you need to know to make returning stuff to the Home Depot a breeze.

Home Depot Return Policy

What is the “Official” Home Depot Return Policy?

90 days.

You have a generous 90 days to return an item to the Home Depot if you’re not satisfied for any reason.

Are There Exceptions to the 90 Days?

Yes, there are. These items all have a different time window for returns.

  • Furniture – 30 days.
  • Mattresses – 30 days.
  • Area Rugs – 30 days.
  • Generators – 30 days.
  • Gas Powered Stuff & Tractors – 30 days.
  • Consumer Electronics – 30 days.

I wasn’t aware that The Home Depot sold consumer electronics.

See Also: 7 Highly Clever Ways to Save Money at The Home Depot

Can Items Be Opened or Used?

Officially, “No”. Unofficially, “Yes”.

If you still have the original packaging, receipt, and still within 90 days, you can return most opened or used items.

With used items, it often comes down to the amount of “wear & tear” the product shows and is typically handled on a case-by-case basis.

For example, if you bought a Wooster paintbrush and use it heavily for an entire weekend then decide to return it, you’re probably out of luck.

But if you only used the paintbrush for a couple minutes, weren’t happy with, and cleaned it thoroughly, you stand a really good chance of them taking it back.

This is especially true if you’re okay with store credit or an exchange.

What If I Lost My Receipt?

Another cool aspect of The Home Depot’s return policy is they can often find your order in their system using the credit card or debit card you used to make the purchase. So always try!

If you paid with cash, or a Home Depot gift card, they’ll usually still accept the return for store credit.

Be prepared to show a valid I.D. as they will track your return history this way.

I’ve been told that if you make too many returns without a receipt, they will flag your account and not accept any returns from you for up to 90 days.

This is done to protect themselves from shoplifters who try and return their loot for a quick profit.

Will They Limit No-Receipt Returns?

I received a comment from someone who was told they could not return an item without a receipt because it was valued at over $50.

While this is not stipulated anywhere on the Home Depot website it could very well be a store by store policy.

Be aware that your return may get rejected if the value is over $50 and you don’t have your receipt.

See Also: Lowe’s Return Policy: Rock Your Next DIY Project

What If I Have Receipt But Lost the Box?

In most cases, yes, the Home Depot will take stuff back without the original box or packaging.

Your mileage may vary from store to store depending on the employee you encounter, but I have personally returned stuff without the box.

What Stuff Can’t Be Returned?

The following items are not returnable to the Home Depot…

– Custom Tinted Paint – For this reason, make sure you see the color of the paint before you buy it. You also can’t return any “Oops” paint that you buy at a discount.

– Custom Blinds – The only blinds that can be returned say “Guaranteed to Fit” on them.

– Utility Trailers

– Major Appliances – Always inspect the appliance upon delivery to your home and “refuse delivery” if the item is damaged or defective. If you don’t, then later on notice an issue, call Home Depot at (800) 455-3869 within 2 days.

– Generators

– Gift Cards/Store Credits

– Product Samples

I’ll keep this list updated in case new items become non-returnable.

What About Online Returns?

Home Depot Online Returns

Another really cool feature at the Home Depot is their online return system.

They actually allow you to return purchases made via their website via UPS, as well as products bought in-store.

This is a handy feature if you live a LONG distance from the nearest location, or you just have trouble making it in-store for whatever reason.

To see if your item is eligible for an online return, visit this page, and click on “Return Items”. (See image above)

Be prepared to pay the return shipping costs unless the reason for the return is an error by The Home Depot.

Are There Ever Any Restocking Fees?

The only items that might incur a restocking fee are Special Order returns or cancellations.

Be prepared to pay a 15% restocking fee on these items.

Can I Return Major Appliances?

Yes, but be very careful with this as they will ONLY take back the appliance if it’s defective.

So if you buy a refrigerator from the Home Depot and when it gets delivered you realize it’s too big for your kitchen, you’re screwed.

To this end, ALWAYS measure your space before you go shopping for refrigerators, dryers, washing machines, and dish washers.

Many commentors have noted that HD employees do not always share this information with shoppers so be CAREFUL.

What About Returning Flowers or Plants?

According to Home Depot, they will unconditionally guarantee all tropical, house, and landscape plants (only perennials, trees, and shrubs) for one year.

If your plant dies just bring whatever is left of it, the original pot it came in, and your receipt, and they’ll replace it or issue a refund.

If the plant is no longer available, a store credit will be issued.

The key here is perennials, trees, and shrubs.

They don’t offer a 1-year guarantee on annuals, but I believe they still offer a 90 day return window.

Thanks to reader Gail who informed me that clearance plants (with yellow price sticker) are NOT returnable.

Does anyone know for sure? I can’t find any information on this to be certain. Let me know, thanks.

Ask the Reader: Have you ever had trouble with the Home Depot return policy? How did it happen and what was the end result?


By Kyle James

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Isaac Guérard

I bought a pack of 2 batteries and a charger but only one of the batteries is faulty, will they replace only that battery instead of issuing a refund? It was a very good deal and I am afraid if they want to refund me I will have to decline as it was a very good price for even just the working battery but I was still expecting to have 2 batteries.

Isaac Guérard

I went and they replaced the faulty battery, they didn’t even ask for my reciept and it only took 10 minutes! The only thing they did was check that it wasn’t my charger that was faulty! My experience was a 10/10 And I recommend shopping at home depot.

james j villanova

how long does the restriction on a person getting flagged stay in place before you can try again to return without a receipt.

Kk tots

In general, Home Depot is unbelievably awesome with returns. However I did reach my l’imitable without a receipt and was flagged —— but this flag was for items WITH RECEIPTS AS WELL. I told the manager that this is insane, unheard of, and the only place on earth is that this was the case, and the manager simply said I have no idea why this is happening I’m so sorry I have no idea. Lmao. I don’t know if it has been resolved as that was years ago I just assumed it was on her shit list. 😛
So either it’s Sine freak mistake that they don’t know how to fix or they have a flag list avd a BLACKLIST for returnohokics like me. 🤣

Magan

I ordered a Christmas tree online and paid full price only to see within 2 days that it was 30% off as a ‘Special Deal’ item. I contacted customer service for a partial refund of the difference and was told since it is a “seasonal” item, they cannot refund the difference. I went through several different ppl and they all read the same “Home Depot policy line”. My response, (since I worked in retail for 10 yrs) “I’m not returning a Christmas tree in July!”
I immediately began my online return which.. no shocker, was accepted.

JACQUELYN

I bought a 2 stage snowblower online at home depot in october, we just got our 1st snowstorm (jan) heavy enough to use it and after doing 1/2 my single width driveway it quit. Next day in the daylight i see oil all over the engine, can i teturn it? I figure it must have been defective to not even get more than 15 mins use on it

Deborah

Good luck with your snow blow I’ve been waiting to get the snow blower I purchased Fix since March 2021 it broke the first time we use it, Take it back Home Depot explain to them what happened and of course a 30 day policy was already up, being I purchase it in November 2021 likely we buy the three year warranty on it, as of to1/3/2022. Home Depot has not fixed it. i think it the place I had to pay for that snowblower they would offer to give me a new one being I’ve been waited, since March 2021 to get it fixed. And yes I called the corporate office I can’t even tell you how many phone calls we made to Home Depot to try to get this resolved.

Deborah

I purchase a snowblower back in November 2021. Didn’t use the snow blowing until March because that’s when it snowed and it broke. I purchased a warranty for three years I had not Heard anything in regards to the snowblower being fixed for months, when calling have to check why we hadn’t heard anything when calling them to find out why we haven’t heard anything in regards to when the snowblower was going to be fixed.

I found out they didn’t even know where the snowblower was they had to locate it, then after Home Depot located Home Depot informed that it was gonna be sent right out for repairs.

Then we still did not get a response from Home Depot, made a phone call to Home Depot again and inquired about the repairs being done to the snowblower, I was told by Home Depot we would receive a phone call back within a week letting us know the due date to snow blow it would be repaired , so we could pick it up. Still no phone call back.

I call the corporate office, explain the situation to them they made a phone call to The Home Depot, and was told they’re waiting on parts. I said I bought the snowblower to use it during the winter, now we’ve gone through two winter without a snowblower, then Home Depot‘s excuse was excuse you know the problems they’re having with parts now from China.

I said that’s no excuse what was the excuse, when we took it in, in march they were having problems getting parts from China . I said why has an Home Depot just replace to snow blow with another one?. And of course it was the same story I have to wait until they fix the snowblower. Today’s date 1/4/2022. Home Depot prides itself on customer satisfaction. But in this case it’s a very opposite.

Matthew Loduca

I am currently experiencing problems returning or getting items replaced from Home Depot. I received a Ryobi Airstrike Brad Nailer for my birthday about 3 months ago. A few hundred nails later, it stopped driving brads. I have no receipt or box. Even though the nailer is less than a few months old (which they could tell from the serial number) I had to pay $30 dollars to get them to look at it. That is refundable, if it is still under warranty, which they told me it was because the serial number shows it is less than 3 years old, but they had to charge me anyway. Instead of replacing it or letting me return it, I now have to wait 2-3 months for Ryobi/Home Depot to fix it. They have more than 50 of these things on the shelves in our area, but they say supply chain issues are the reason I have wait for this brand new nailer. So I will have half done baseboards and a pile of crown molding sitting on my kitchen island for the next 3 months.

Inquiring mind

Does anyone know the policy of returning installed carpet

Cheryl

I bought a window for my kitchen. Now that it is installed I realized it is crap. Won’t even open properly and is very thin. Can I return it ?

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