Lulus has become a popular online clothing store known for providing trendy women’s clothing at affordable prices. With buying anything online, you may end up getting an item that doesn’t fit or looks terrible in-person and you need to return it. If that happens to you with Lulus, fortunately, you can return select items and receive a refund or exchange. Read on to find out everything you need to know about Lulus return policy.
How Many Return Days are Allowed?
Lulu’s customers have up to 30 days AFTER your order is delivered to be able to make a return.
If you return your order within the first 10 days of the delivery date, you will receive FREE return shipping.
Otherwise, if you miss this return window, you can still make returns for up to 30 days, but shipping fees will be deducted from your total refund amount.
How Do I Make a Return?
To make a return at Lulu’s, customers can follow these steps.
1. Click Here to log-in with your email and order number to make a return.
2. Select the items you’d like to return or exchange.
3. Attach the provided shipping label to your return package with the items you’d like to return.
4. Drop off your return package at a nearby post office.
You’ll receive your refund as soon as your return items have been inspected and processed.
Can I Make an Exchange Instead of a Return?
Yes, Lulu’s also accepts exchanges.
So, whether you bought the wrong size or want your item in a different color, you can easily make an exchange to get the exact item you want.
Making an exchange is nearly the exact same process as making a return.
Customers log in, select the item(s) they’d like to exchange, select the item they’d like to exchange for (making sure to select the right size, color, etc.), ship back their order, and wait for their new items.
Any Items That Are Not Returnable?
Yes, all Final Sale items and Lulus gift cards are not returnable.
You also cannot return Wellness or Beauty items from Lulus that have been opened or used.
Can I Combine Returns from Different Orders?
You CAN combine Lulus returns with different orders to save you time and shipping fees.
All you need to do is include the corresponding order number for each item you are returning inside the package.
Can I Return a Gift Card?
No, you cannot return a Lulus gift card even if it was given to you as a gift.
Is Return Shipping Free?
If your return package is postmarked within the first 10 days of when you first received the item, then yes, you qualify for free return shipping.
If you make a return after this 10-day window then $7 will be deducted from your total refund value.
Can Items Be Worn or Washed?
No, Lulus won’t accept items that have been obviously worn or washed.
But you can definitely wear the item around the house, with the tags on, to see how it fits and feels.
What if I Wash an Item Then it Falls Apart?
You might be out-of-luck.
BUT…before tossing it, you should definitely call Lulus customer service at (866) 918-5858 -or- text them at (530) 203-6882 and see what your options are.
If you contact them and plead your case, you have a decent chance of at least getting store credit for a future purchase.
What If I Lost My Receipt?
Since Lulus is an online store, you can always retrieve your receipt online.
Check your email for order confirmation or login to your Lulus account (if you have one) to check your order history for a receipt/order confirmation.
Can I Return Items If I Live in Hawaii or Alaska?
On Lulu’s website, it claims that rural areas in Hawaii and Alaska may not be eligible to receive a return shipping label.
This is probably due to the limited amount of shipping carriers available in those states.
Ask the Reader: Did I miss anything when it comes to the Lulus return policy? Let me know in the comments, thanks.
By Kyle James