Nordstrom Price Match Policy: Everything You Need to Know (and Much More)

Updated April 29, 2022 by Kyle
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I’m a huge fan of taking advantage of price match policies when retailers allows it. And guess what? Nordstrom absolutely allows it and it’s a big part of their tradition of great customer service. So I figured it was time to take a deep dive into the Nordstrom price match policy and figure out exactly how it works. I hope this helps you get some money back.

Nordstrom Price Match Policy: Everything You Need to Know

Does Nordstrom Offer a Price Match?

Yes, but it’s a bit muddy, especially when trying to figure out which stores they’ll actually price match.

This is why I wanted to write this article and set the record straight.

What Stores Does Nordstrom Price Match?

Surprisingly, I couldn’t find an answer to this question ANYWHERE so I hit up Nordstrom live chat and asked.

Turns out Nordstrom ONLY price matches the following 10 retailers:

1- Amazon (must be sold & shipped by Amazon)

2- Bloomingdale’s

3- East Dane

4- Macy’s

5- Mr. Porter

6- Neiman Marcus

7- Net-A-Porter

8- ShopBop

9- Saks Fifth Avenue

10- Zappos

How Many Days Do You Have to Get a Price Adjustment?

14 days.

If you find a lower price for up to 14 days after your purchase you can request a price match.

This can be done either in-store or via their web portal HERE.

See Also: Nordstrom Return Policy: Answers to Your 8 Biggest Questions

Do I Need My Receipt to Make it Happen?

For in-store purchases you need to request the price match at time of purchase or by bringing in your receipt at a later date.

So…yes, you NEED your receipt as proof of purchase.

What Are the Specifics of their Policy?

In order to get a Nordstrom price match you need to meet the following 4 criteria.

  1. Item must be identical.
  2. Must be in-stock at select competitor.
  3. Bring in the current ad of the competitor, or a clickable link to the product on your smartphone as evidence of the lower price.
  4. Only 1 price match per item.

See Also: 14 Stores That’ll Price Match Amazon’s Price Everyday

Are There Any Exceptions to Their Policy?

Yes, quite a few actually…

– Order-level discounts – Not sure what this means, does anyone know? Leave a comment below and fill me in.

– Designer Brands purchased at a discount – If you already bought it “on sale” you can’t get a price match on top of that.

– Gift card promotions – If Nordstrom is having a deal on gift cards and selling them for less than face value you can’t get a price match if you bought a gift card before the deal started.

– Shipping offers – This one is kind of obvious.

– Items from the outlet – This includes stuff bought from Nordstrom Rack.

– Flash sales – Can’t get a price match if you originally bought the item during a Flash Sale.

– Auction & Club Retailers – They won’t price match places like Costco, Sam’s Club or eBay.com.

– Regional and non-U.S.-based retailers.

Can I Get a Price Adjustment on Stuff That Goes on Sale?

No.

Nordstrom is famous for offering anniversary sales, limited-time savings, and “extra savings” events.

Unfortunately you CAN’T get a price-match on stuff bought before “the specific discount time period”.

Can I Get an Online Price Match?

Yes.

Unlike many online retailers, Nordstrom allows you to get an online price match when you shop their website.

As mentioned earlier, they have a webpage set up to start the process.

You just enter your order number and zip code and they’ll look up your purchase and help you get the price match.

Anything Else I Need to Know?

Yes!

Here are a couple more juicy tidbits that might be useful.

  1. According to some Nordstrom shoppers, they’ll price match J.Crew as well.
  2. I’ve also heard that you can use Nordstrom Live Chat to get a price match which in many cases will save you a trip to the store.

Let me know if you have more insider tips that I can share.

Ask the Reader: What’s been your experience with the price match policy at Nordstrom? Let me know in the comments, thanks!


By Kyle James

Photo credit to Mike Mozart.

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Tam

I just spoke to an associate at Nordstrom & she said they price match for nike.com and finishline as well

Last edited 9 months ago by Tam
Brandi

I’m confused at when is the appropriate time for me to apply for a price match adjustment. The 14 day policy apparently doesn’t apply to someone like me who just made a same day order but the representative can’t apply any price match adjustments until after the transaction has processed and shipped, so I’m not sure what the 14 day rule is even for if I can’t

1.) call ahead of the transaction to have it applied
2.) they can’t apply it after the transaction prior to shipping
3.) nor can they apply it after processing and shipping.

So confusing. Also if the representative has trouble citing the source of the price match, And I offer to send in some sort of proof (like a screenshot) I’m given an email address to send it in even though that type of content is not valid or useable. So what’s the point? That has made it Even more confusing.

Why give me an point of contact to send in a screenshot that will be disregarded anyways. Lastly, this leaves me to wait for a response in hopes that someone will get back to me in a timely manner and the price match must still be ongoing and valid to review for eligibility.

I also asked specifically how long I would have to call in regarding to having a price match applied and I’m told 14 days, but how can they prove that the price match was available during time of purchase if it the promotion has ended, yet the only proof I have is a screenshot to verify my items were in fact available else where at a more affordable price and the rep cannot see this on their end. Seems like this is not very organized. Why offer it in the first place ?

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