Nordstrom Return Policy: Answers to Your 8 Biggest Questions

Updated June 14, 2022 by Kyle
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Similar to Costco’s return policy, the return policy at Nordstrom is really liberal and quite popular. But as with any retailer’s policy, there are always questions that many shoppers have, especially since Nordstrom changed some of their policies recently. Here are the 8 most popular questions that shoppers have about the Nordstrom return policy. Some of these answers can’t be easily found on the Nordstrom website.

Nordstrom Return Policy

How Many Return Days Does Nordstrom Offer?

Unlimited.

While Nordstrom reserves the right to handle returns on a “case by case basis” they do not have a set number of return days in place.

I’ve actually heard of some shoppers return items that are well over a year old and have clearly been worn.

But be warned, if you abuse Nordstrom’s return policy to often you’ll probably end up getting banned.

– Return Policy Policy Update –

It has come to my attention that the Nordstrom return policy has changed in relation to how long you have to return items.

If you try and return an item 90+ days after you purchased it, you’ll have to accept store credit in the form of a Nordstrom gift card.

It doesn’t matter if you have your receipt or not.

This applies to in-store as well as online purchases.

See Also: Nordstrom Price Match Policy: Everything You Need to Know (and Much More)

Can You Return An Item Without Receipt?

Yes. It definitely helps (speed wise) if you have your receipt but it IS NOT required.

If you return something without a receipt, Nordstrom will attempt to find your purchase within their computer system.

If they can’t find your purchase they’ll refund you the current price of the item in the form of a Nordstrom gift card.

See Also: All the Stores That Allow you to Return Items Without a Receipt

Can You Return Shoes or Clothing You’ve Worn?

Yes, you can.

Nordstrom does almost everything possible to keep their customers happy, this includes allowing returns on items that have been worn.

All they ask is that you treat them fairly and don’t abuse their liberal return policy.

What About Makeup…Can You Return It?

Yes indeed. Both used and unopened.

If you’re not happy with it, for any reason, just bring it back in (hopefully with the receipt) and get a full refund.

What If The Item Has No Tag?

Not a problem, bring it in for a refund.

Heck, you can even return it if the item doesn’t have a tag and it’s been worn.

How Do You Return Online Purchases?

You have two options. You can either mail them back with the enclosed return label or bring them back to your nearest Nordstrom location.

If you don’t have a Nordstrom account or are missing your order information, you can click here and print out a blank return form.

The best part? Return shipping is FREE.

Can You Return “Special Occasion” Dresses Without Tags?

No way Jose.

Because of recent abuse of Nordstrom’s return policy, “Special Occasion” dresses now come with a tag that reads “if this tag is removed the garment cannot be returned”.

After all, nobody wants to pay big bucks to wear a beautiful dress that’s already been worn once, or multiple times.

See Also: Macy’s Return Policy: We Untangle ALL the Confusion

Can You Get a Cash Refund at Nordstrom?

As of January 2017, you can only get a cash refund if the purchase was made in cash.

All other refunds will be given in either store credit, or put back on the credit card you originally used to make the purchase.

Nordstrom is cracking down on shoppers who abused their return policy, especially those whose store account shows more in returns than actual purchases.

Nordstrom Return Policy “Nitty Gritty” Stuff:

1. Be Prepared to Show your I.D.

When returning anything without a receipt they will ask you for your I.D. and enter your info into their system.

This is how the keep track of those who abuse their return policy.

2. Nordstrom Rack has Different Policy

If you make a purchase from their “Outlet”, known as “The Rack”, be aware that they have a less lenient return policy.

Namely, they only give you 45 days to make a return and you better have your receipt with you.

Also, they will NOT take back items that have been worn.

3. You’ll Catch More Flies with Honey than Vinegar

Make sure you’re polite and conversational when making a return at Nordstrom, especially when returning used items without a receipt.

Employees are much more likely to help you if you are. It’s simple human nature.

Ask the Reader: Have you ever returned anything to Nordstrom and was it an easy process?


By Kyle James

Photo credit to Phillip Pessar.

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Ronnie

And it does not say if you can EXCHANGE an item bought at a regular Nordstrom, at a Nordstrom’s Rack. Does it?

Jennifer W

I think the agent you spoke with provided inaccurate information – maybe John is a new hire on the Nordstrom.com side and unfamiliar with Rack vs Full Line Store policy differences.

Nordstromrack.com’s website states the following regarding exchange options in their site FAQ: “Sorry, we do not provide an exchange option at this time”.

Stating this as a former Nordstrom employee, they don’t cross-train the N.com customer care team on policies specific to N Rack (at least they didn’t during the 5 years I worked with that team) – So if you showed up wanting to do an exchange, they would likely refund you the amount of the purchase (if within their policy guidelines) and you would then need to repurchase the preferred item you wanted to exchange for initially.