The Macy’s return policy is fairly liberal, but has many exceptions that are worth noting. In the wake of many department stores struggling, it’s good to see that Macy’s is doing so well. Strong customer service and a great return policy definitely has something to do with their success. Here’s everything you need to know about the return policy at Macy’s, both online and in-store.
How Many Return Days at Macy’s?
Macy’s gives you a liberal 90 days to return items.
Their policy used to be 180 days but was cut in half in 2019.
They state that “items being returned must be in their original condition.”
The one big exception is cosmetics and fragrances as they can be in “gently used” condition.
COVID-19 Update (7/03/20):
Given the current pandemic, Macy’s has made the decision to give shoppers an extra 30 days from when all stores reopen.
For online purchases, you have “an extra 60 days from the original return date to return your items.”
Online purchases can only be returned through the mail, not in-store.
Do I Need My Receipt?
If you lost your receipt Macy’s can usually look up your purchase internally.
They’ll do it via your credit card, return label, packing slip, or even a registry number.
If they can’t find any evidence of your purchase, they’ll typically give you store credit for the lowest selling price in the past 180 days.
Any Exceptions to the 90 Days?
Yes, there are a bunch of exceptions to the 90 days. Here’s a quick summary of each…
Apple Products – iPhones must be returned within 14 days, all other Apple products get 30 return days.
Area Rugs – Rugs bought online have 30 days, call 1-800-289-6229 to facilitate your return. Rugs bought in-store only have 7 return days.
Backstage Items – 30 days.
Beauty Box – Not eligible for a return or exchange.
Bridal Salon by Demetrios – All items are final sale and not returnable.
Bonus Gifts – If you return an item that came with a bonus gift, you must return bonus gift as well. If you don’t, you’ll be charged for it.
Designer Brands – Burberry, Gucci, Longchamp, Louis Vuitton, and Tous only come with a 14 day return window.
Dresses (Juniors and Socials) – These come with a 60 day return window.
Finish Line – All Finish Line items come with a 45 day return policy.
Furniture/Mattresses – This one is kinda complicated. CLICK HERE for all the details.
Fur Vault – 30 days.
Gourmet Food & Wine – Not returnable.
Home Accessories – Mirrors, wall art, etc. CLICK HERE for details.
Jewelry (including Cosmetic Jewelry) – 30 days.
Last Act Items – 30 days.
Locker Room by Lids – 30 days.
Optical – 30 days.
Personal Care – 60 days.
Small Electrics – 60 days.
Style Your Ring – 30 days.
Can I Return Online Purchases to my Local Macy’s?
Just return your item, and invoice, back to any Macy’s for a return.
If you don’t have your invoice, you can simply print your email confirmation and that will suffice.
If you don’t have that either, you can CLICK HERE and get online access to your order details and print them.
How Do I Return Online Purchases via the Mail?
They call this their Easy Return system.
Any purchase made at Macys.com can be returned via UPS if you so choose.
Visit this page and follow the easy instructions.
Who Pays Return Shipping Fees?
Macy’s will pay the return shipping fees on ALL purchases that were originally made online.
Unfortunately, you cannot return purchases made in-store via the mail or UPS.
When Returning Gifts, What Should I Know?
This is an easy process with a gift receipt.
Just return to a Macy’s location and they’ll give you store credit for the purchase amount.
Without a gift receipt you’ll need to plead your case and depending on the Macy’s location, they may or may not be able to help.
It’s always worth a shot. If you get turned away just sell your loot on eBay.
What About Getting a Price Adjustment?
Yes, Macy’s does price adjustments.
If the item you bought goes on sale within 10 days, just bring back your receipt and get a credit for the difference in price.
What If I Made an Online Purchase via PayPal?
If you need to return an item that you bought with PayPal, it’s an easy process.
You just mail back your return like you normally would and your PayPal balance will be credited accordingly.
Can Macy’s Gift Cards be Returned?
No, they can’t.
But if you lose your Macy’s gift card they can re-issue you one with proof of purchase.
Ask the Reader: Have you recently used the Macy’s return policy? Was it an easy experience?
By Kyle James
Photo credit to Mike Mozart.