TJ Maxx Return Policy: Tips and Tricks to Make It Work For You

Updated August 18, 2020 by Kyle
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The TJ Maxx return policy is both loved and hated at the same time. It’s loved because they’ll take back most items even after the return window has closed. It’s hated because they can be a bit stingy on taking back items that have been washed, even when there is nothing malicious going on. Let’s break down their return policy fully, along with some hacks to make it really work for you in the future.

TJ Maxx Return Policy: Tips and Tricks to Make It Work For You

How Many Return Days Does TJ Maxx Give Me?

30 days. You have 30 days from the date of purchase to bring back any items to a TJ Maxx location for a return or exchange.

After 30 days, returns with a receipt (and often without a receipt too) will be given store credit for the item’s current price.

Is a Receipt Required for a Return?

The TJ Maxx official line is this, “To make your returns quicker and easier please keep your receipt.”

But having a receipt in hand is NOT a requirement for a return. In most cases, they’ll happily give you store credit when you don’t have your receipt.

To make a return happen without a receipt you’ll need to provide a government issued photo ID, name, signature, and address.

They collect this information to track your returns and make sure you don’t abuse their return policy.

While they don’t have an official policy on how many “no-receipt returns” you can make, it’s safe to assume that several a month will get their attention and they could ban you from returning items for a specific amount of time.

See Also: 9 Killer Ways to Shop Smart and Save Money at TJ Maxx

Can I Return Something That I Washed?

This one gets a bit tricky.

Their official policy is NOT to accept returns on items that have been worn or washed.

But if you plead your case, the manager will often agree to the return. This is especially true for items that shrunk badly in the wash or lost most of their color.

You might need to be the squeaky wheel to make this happen.

A word of warning: Know exactly what you’re buying and wash it in accordance to the label instructions so you don’t have to deal with this issue.

How Do I Return an Online Order?

You have 2 options. You can either return items in-store or via UPS.

  • In-Store Returns: Completely free to return online orders in-store. Just bring items back to your local TJ Maxx with your receipt, packing slip, or shipping confirmation email.
  • Return via Mail: This is gonna cost you a $9.99 shipping and handling fee. Be sure the item gets back to TJ Maxx via UPS before 30 days. Otherwise you’ll have to settle for merchandise credit. Your original package comes with a return shipping label.
  • Note: An exact exchange is NOT available when returning online orders via the mail. This is due to an ever-changing online inventory.

If you have a TJ Maxx in your area, you’re obviously much better off returning items in-store to avoid the return shipping fee. The only way they’ll waive the $9.99 fee is if the item is defective.

Any Items Not Eligible for a Return?

Yes, glad you asked.

  • Gift Cards: You can’t return them for cash, nice try though.
  • In-Store Purchases Can’t be Returned Online: Only online purchases can be returned via the mail.
  • Items over $1,000 Can’t Be Returned In-Store
  • Handbags priced over $499.99 Can’t Be Returned In-Store

I’ll add new items that are non-returnable as I discover them.

What About Returning Items with a Gift Receipt?

When returning items with a gift receipt, be aware that you’ll only get store credit or an exact exchange.

You won’t be given cash.

Do this after 30 days of purchase and you’ll be stuck with the current price of the item. Hopefully it won’t be on clearance as you’ll be stuck with the clearance price.

What is TJ Maxx’s Holiday Return Policy?

TJ Maxx has a very helpful holiday season return policy.

All purchases made between October 16th – December 24th can be returned through January 23rd of the following year.

Can I Get a Cash Refund If I Used a Debit Card?

If you still have the receipt and you’re still within the return window, YES you can get cash back.

What Happens If I Return Items Bought with a TJX Rewards Credit Card?

Many shoppers are curious about this.

So I pulled out my magnifying glass and found the boiler plate on the TJX site and discovered that “Points will be deducted for any returns or credits made on your account.”

In short, they will take back the points you earned when you make a return.

Can I Return Opened Food Items?

No, you’re stuck with food items once you open them.

The only caveat to this is if the food is unsafe to eat through no fault of your own, in which case you have a good chance for a refund.

Can You Return TJ Maxx Items to Marshalls?

No.

Even though both are owned by the same company, you can’t mix returns between the two.

TJ Maxx Return Policy Hacks:

Keep Tags on Items

Don’t take the tag off the item until you’re absolutely sure you want to keep it. This is because many stores will give you the price on the tag when making a return, no matter how long ago you made the purchase.

Swimwear & Lingerie Returns

The price tag must be “properly attached” to all swimwear and lingerie if you want to return it.

Not exactly sure what “properly attached” means. In any case, this is a health issue and this policy attempts to keep worn items off the rack.

Jewelry Returns

You’ll need to return jewelry items directly to the TJ Maxx jewelry counter. Because of this, you must return jewelry ONLY to a location that actually carries jewelry.

Purchases Made with a Gift Card

When returning these purchases you’ll have to settle for store credit which can be used for both online and in-store purchases.

Purchases Made using PayPal

When using PayPal for an online order, you’ll be refunded via PayPal. For an in-store purchase, you’ll be refunded via a merchandise credit.

Ask the Reader: What’s been your experience with the TJ Maxx return policy?


By Kyle James

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Kim

I have bought from tj maxx for home and businesses for 30 years I often lose receipts never had been a issue until today I got a declined return slip and they said it’s because I returned too much without a receipt wth

Kelly

I have to laugh. I’m so glad that they denied you!

Lyle tuggle

Can I return an item bought at Marshall’s to tjmax?

Lori

No

Kathy

I purchased a shower kit and it doesn’t work for me, can it be returned?

Kat

I bought some costume jewelry at tjmaxx a few months ago… Around $30 worth. Came across the stuff, realized I do not want it, and thought would try to get store credit. All tags are attached, receipts present for 2 items out of 4. The jewelry counter sales girl was not budging and was strongly referring to the return policy. Asked for a manager- same thing – assistant store manager – ‘no can do’. I did say I would apply the store credit for another purchase right there – nope! I had an impression she just didn’t want to do it no matter what. And it’s just some costume jewelry we were talking about.. Not a Gucci watch or anything like that! Gave me ‘I am sorry you feel this way’ routine. I don’t have any history of abusing their return policy. So, go figure! I was patient and nice. Then got a bit annoyed by the lack of their effort. Maybe will try another store. Or should I call their corporate? Took the names.
I do shop at TJM a lot! Spend a lot of money there and never return anything. Where is their courtesy toward a loyal customer??
What is your opinion on this ‘situation’?

Thank you 🙂

Timothy Allor

Thanks man. This page help me out a lot

Lili

Any chance they will take something back a year later??

Jayla

What about like a diffuser where I threw away the box? I have the receipt and all the items that came with it

SusieQ

I can’t seem to find a clear answer online about returning makeup. You seem to know what you’re talking about. I bought a lipstick at T.J. Maxx but realized when I got home that I already have the exact same lipstick. I did not use the product, it’s in the packaging it came with, and I have the receipt. Likelihood of them accepting a return? I know it can be dicey with makeup.

Michelle

Can they look up your purchases if you don’t have tags/receipt if you used your TJMaxx card?

Cathy

Nope. That’s far too high tech for their $hitty system.

Lisa

I went to return a jewelry I team and she wouldn’t even give me the courtesy to look at it before telling me no.

Lisa wolfe

Lady’s very rude and didn’t even look at my item before telling me she can’t help me.

Jay

Can I buy online with a gift card I have my name on from a return I made in-store without receipt. I have receipt for card tho an my name is on it. An how do I check balance because I have no car to go shopping.

Cathy

If it’s a gift card – yes, you can use online. Merchandise Credits are In store only. It will say on the card which it actually is.

Danielle Schwabenlender

Can you return Halloween costumes after October 31 but with in 30 days with receipt and tags still on??

Tonia Skidmore

I purchased BeBe luggage from TJM. Complete crap! It fell apart while traveling. I don’t have my receipt. Can it be returned? Are they able to use the card I purchased with to find my purchase?

Cathy

They cannot retrieve your purchase from your card – not even the TJ Maxx Synchrony credit card.

Pat Maldonado

Returned an item that I bought mom for Christmas. Unfortunately did not keep receipt. Item still had tags on it and I had no problem getting a store credit. They had to put my name on the gift card. So now I have to be present with her when she redeems her gift card. Really?

Cathy

Sounds like they gave you a merchandise credit – several months ago they started writing names on them. It’s a crap shoot if they’ll ask for the id.

What’s the purpose of the policy? I’m assuming some type of theft/fraud prevention effort … I’d love to see their metrics (I’ll bet non existent) on this effort’s impact/effectiveness.

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