The Walmart Return Policy Finally Explained on a Single Page

Updated April 20, 2022 by Kyle

Have you ever tried to read and understand the Walmart return policy? If you have, you’re already aware you have to read 5 separate web pages to find all the details of how their return process works. Who’s got time for that? Not me. Why Walmart doesn’t condense it all to a single page…I have no idea. So I figured I’d take the bull by horns and do the work for you. Here’s exactly how their return policy works so you can quickly find the answers to your questions and get on with your life.

Walmart Return Policy

How Many Return Days Are Available?

90 days.

For the vast majority of in-store Walmart purchases, you have 90 days to bring the item back for a full refund.

To make the process go quickly, keep the original packaging, manuals, and receipt.

Your refund will be issued back to your original form of payment.

What Items Have Less than a 90-Day Return Window?

With the following items, you have less than 90 days to return it:

14 Days: Post-paid cell phones.

30 Days: Most electronics including TV’s, laptops, PCs, tablets, drones, video game hardware, GPS units, camcorders, and digital cameras. Also, includes air conditioners, dehumidifiers, evaporation coolers, generators, and pressure washers.

60 Days: Prescription glasses.

1 Year: Perennial plants, shrubs, trees, and bulbs.

Unopened Alcohol and Tobacco: Must be returned to the store you originally purchased the item(s) at.

See Also: 9 Freaking Awesome Ways to Save Money at Walmart

What Are the Walmart Return Hours?

Most Walmart locations allow for returns between 7 am – 11 pm on Monday through Friday.

If you’re making a return on the weekend, Walmart typically allows return from 8 am to 10 pm on Saturday and Sunday.

Check with your local store in case their hours differ.

Is There a Holiday Return Period Extension?


For 2021, purchases made between November 1st and December 25th (that come with a 15 or 30 day return policy), your window for returns doesn’t start until December 26th.

All other items with a 90-day return window still have the same 90 days from date of purchase to make the return.

Can I Return Food Items In-Store?


You can return foods items within 90 days ONLY if you have your receipt.

I was told by a Walmart manager that if you don’t have your receipt you CANNOT return food under any circumstance.

This policy applies to frozen foods as well.

See Also: Target Return Policy: Smart Hacks to Make the Policy Work For You

Are There Any Items I Can’t Return?


The Walmart return policy specifies that you cannot return software that was delivered by mail, as well as diabetic supplies.

Update: It also seems that mattresses, fire arms, ammo, pepper spray, prescription drugs, and gift cards are NOT returnable.

Also, alcohol and tobacco products must be returned unopened, with a receipt, to the original store only.

What’s the Walmart Return Policy Without Receipt?

Walmart Receipt

This is where their return policy gets a little bit awesome.

If you’ve lost your receipt, and who hasn’t once or twice, you can still bring the item back for a refund.

I’ve been told that they let you make 3 no-receipt refunds within a 45 day period.

If you get denied, you’ll have to wait and try again in a few weeks.

Here’s the skinny on no-receipt refunds, along with your options…

Valid Government Issued ID – You gotta have one and it can’t be tampered with in any way.

Straight Exchange – Simply swap out the item.

Cash Refund – You can only get a cash refund if the value of the item(s) is less than $25. It should be noted that a cash refund is often left up to the manager’s discretion.

Gift Card – Returned item(s) must be greater than $25 to qualify for a Walmart gift card.

See Also: Amazon Return Policy: Let’s Finally Cut Through the Confusion

What States Allow Me to Return a Walmart Gift Card?

This was a surprise to me. The following states actually allow you to return a Walmart plastic gift card (or Walmart eGift card) for cash.

California – Card must have a balance of $10 or less with original balance above $10.

Colorado – $5 balance or less.

Massachusetts – $5 balance or less.

Maine – $5 balance or less.

Montana – $5 balance or less.

New Jersey – $5 balance or less.

Oregon – $5 balance or less.

Washington – $5 balance or less.

Puerto Rico – $5 balance or less.

Texas – Card must have balance of $2.50 or less with original balance above $5.

Rhode Island – $1 balance or less.

Vermont – $1 balance or less.

I’ll add new states to this list as they become available.

What About Returning Online Purchases?

Great question, glad you asked.

Here’s what you need to know about returning items bought at

First off, the same return window applies to online purchases. (See above for more details on return days)

You can either return, exchange, or replace your item to your nearest Walmart or you can return it via the mail.

Keep in mind that items bought online using the “Pay with Cash” feature must be returned in-store only.

If you want to return via snail mail simply visit this page and start the return process.

Customers can complete the returns process in just two simple steps:

1. Initiate the Return: Using the Walmart App, select the Walmart transaction and item(s) to return and follow the prompts to start the return process.

2. Finish the Return at the Store: At the store, fast-track through the line via the Mobile Express Lane at the Customer Service Desk.

Scan the QR code displayed on the card reader with the Walmart app, and then hand the item to the associate.

Additionally, Walmart announced that customers returning select items will see an option in the Walmart app allowing them to instantly receive their refund without even making a trip to the store to physically return the item.

This offer will initially be available on select household items, such as shampoo and color cosmetics.

Who Pays the Return Shipping Charges?

Walmart Return

Surprisingly (in an awesome way), Walmart will pick up the shipping charges as long as the item is eligible for a return.

This makes sense for defective items, or if Walmart sends the wrong product.

They’ll even pay the shipping costs if you simply decide you don’t like the item.

I even started a chat session with Walmart to verify this information as their website does NOT make this clear.

Also, as the chat operator noted above, the item must be sold directly by Walmart and not a Marketplace seller.

See Also: Costco Return Policy: Is It As Good As It Sounds?

Can I Return Furniture That I Already Put Together?

Did you buy a desk, dresser, or entertainment center, take it home and build it, only to realize it’s not the right size or defective in some way?

You absolutely can return it but you’ll have to disassemble it, pack it up with all the original accessories, and then take it back.

I Shattered My iPhone Screen, Can I Return It?

If you’re still within the 2 weeks, have the receipt, original box, and accessories you need to take it back to the store you purchased it at and speak with a manager.

I was told by a Walmart representative that most managers will try and work it out with you.

Can I Get a Refund on an Extended Warranty?

If you return an item to Walmart, and you bought an extended warranty for that item, you can get money back on that warranty ONLY if returned within 30 days of purchase.

They don’t process this at the store, instead you’ll get an email with instructions how to do it online.

How Do I Return a Gift Bought From Walmart?

First off, you can’t return a gift via the mail, you must bring it into a Walmart location.

If the gift was mailed to you, be sure to bring-in the packing slip or receipt to initiate the return.

This is the only way you can qualify for cash back.

If you don’t have either, try to get the sender’s email address or order number.

If neither can be located, you might be stuck with store credit which is obviously better than nothing.

See Also: Are Walmart Tires a Good Buy? … Let’s Break It All Down

Can I Return Items to a Different Walmart Store?

While it seems this shouldn’t be a problem, many shoppers have had their return refused and were told to take items back to original store of purchase.

From the comments section, this happened to someone returning plants as well as a necklace.

Since the item was NOT stocked at that location they couldn’t process the return.

Keep this in mind if you regularly shop at different Walmart locations.

Also, if you try and return bakery, produce, meat, or frozen food to a Walmart location that does not have those sections your return will be denied.

This is a food safety issue as the store doesn’t have any place to store the items until disposal.

Can You Return Items Bought Out of Country to a U.S. Walmart?

I’ve received different answers to this question. Some stores will take the return, some won’t.

It’s best practice to call ahead and ask your particular store if they’ll process your out of country return.

Who Pays Return Shipping If You Refuse Delivery?

If you’ve ever had something large shipped to you, you’re probably aware that it’s smart to refuse delivery if the packaging or item is damaged when it arrives.

If you do this with a Walmart delivery you may be stuck paying the return shipping fee UNLESS it’s damaged in some way.

If it’s an “over-sized item” and you refuse delivery, even though there is nothing wrong with it, you’re probably on the hook for the return shipping costs.

Conversely, I’ve been told that if you refuse delivery on smaller items Walmart will pick up the tab.

Can You Return a Mattress or Air Bed?

Mattresses bought at Walmart cannot be returned, but air beds can under certain circumstances.

If the air bed is still factory sealed, and you have your receipt, you can return it within 15 days of purchase.

Opened air beds, with a receipt, can be returned within 15 days for a Walmart gift card.

If you don’t have you receipt, or it’s past 15 days, you’ll be stuck with an even exchange.

What About Returning Tropical Fish?

Being the owner of a 50 gallon fish tank, I have personal experience with this as we often buy our fish at Walmart.

Originally, tropical fish bought from Walmart came with a 90 day return policy if they were to die, but not anymore.

The new policy is only 3 days and many Walmart locations no longer sell live fish.

I called my local Walmart to verify this information and it is accurate.

By the way, at my Walmart, I only had to bring the receipt back when/if one of the fish died which made entire proposition less stinky for all involved.

Ask the Reader: What’s your personal experience with the return policy at Walmart? Am I missing any useful information? Let me know in the comments below, thanks.

By Kyle James


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olivia clark

I feel that all other stores are taking return clothing back, But walmart want take there clothing back. I feel if they cant take them back they should stop selling them. They need to only sale food ,personal things just close off the clothes. I’ve had a return since the beginning of March. Sooo stop taking our money for clothes we can’t return.


Why isn’t Illinois and California allowed to return items?


That is incorrect. I live in Illinois and the service area, where customers return items, is still closed.
I have clothes I bought in March or April. I can’t return them and of course they are way past the 90 days. SO NOW WHAT?

Donna Walker

Im in Georgia and i have that issue. From March purchases so what now


Walmart in my illinois city is taking everything back now


I live in Illinois & USED to shop at Walmart all the time for almost everything. I only got ripped off $18 for two clothing items that they would not return under an unannounced no clorhing reurn policy due to the Pandemic back in April of 2020. Goodbye Walmart! I seriously hope it was worth losing as many customers as u probably have. And those people shopping in those stores are not careful so to me, this was all an excuse to steal peoples money.

Jeromy Junkin

Recently bought a audio car radio player. When I opened the box. I was surprised to see it had been replaced with jus not another used radio but also it wasn’t even the same radio. No wires or hook-ups . It was same brand and similar so I’m guessing that’s why it fit inside the box perfectly.. I’ve surpassed the 15days by jus a few days. Will I be stuck with a used radio that I can’t even use??

Frances A Couch

I have just had the same excact thing happen to me. Im at walmart now and there refusimg to do anything about this. All she can tell me shay at mount dora walmart has just put me on hold . And telling me to comtact manufacturer . I brought this from walmart not manufacturer. This seems to be a major probl and walmart is doing nothing but stealing people s money .. 118.00 and im the one who looks stupid. Amd yes they habe my recipt. Im still in store on phone with the coperate off lettimg them know this seems to be a routine for there stores lets see what the out come will be im sure it will be im out 118.00


Can I return clothes bought in April 2020 with a receipt from Walmart?


Still can’t find out whether or not I can return a sleeping bag. Not a single thing online about it all I get is stuff about air mattress’ and tents.


I’m i just returned a sleeping bag in original condition without a reciept. If 8ts past the 90 day window take it back without the recirpt and get store credit or cash if it was under 25$. They cant check the date on a return without reciept

Clarissa Ledesma

what about a mattress in a box? i hated mine after buying it & wanted to return it

Jessica Mc

Thank you! Very helpful. I have major return anxiety and this really helped me be confident going up to start my returns.

Walter Abrams

I made some returns today at Walmart, they gave me an gift card I checked it and i can’t retrieve the balance

Benjamin Orozco

What about if you drop and damage the screen but it still working, can you returning within 14 days?

Carol Ramirez

Just an fyi for online shoppers, Walmart will cancel your online account for too many returns with a receipt, obviously items were bought online. I bought a minivan and was converting it to a campervan so I was purchasing many items. Some didnt work out for size, whatever, so they were returned. Two were items that were around $250. All returns were new and not used. Then I purchased a hoverboard (online as well) that wouldn’t charge, they sent a replacement. That one lasted literally 15 minutes and the gyroscope in it broke. When I tried to return it, 3 days after receiving it they wouldn’t return it. The service desk person wouldn’t say why just that the system said no returns available. I asked for a mng and she said the same thing. After several phone calls to 1 800 walmart it was escalated to billing and I was told they would be in touch with me within 3-4 hours. That didn’t happen.When I called after a few days I was told your account is closed for excess returns but you can still shop in our stores. I hung up and tried signing into my account, yep it was cancelled. I’m stuck with a $150.hoverboard that is broke. I filed a dispute with my cc we’ll see how that goes. In your list of policies I didn’t see anything like this mentioned so I just wanted people to be aware of this. I’ve always loved Walmart and didn’t believe all the bad things you hear about them but now I know personally.


I’d suggest just buying a new one of the exact same thing and then switching it out with your broken one and returning it as the recently purchased item. They’ll never know.


Why is some wal mart returning your purchase all back on a merchandise credit even if you used a debit card as part of your purchase. Some stores are able to give you the total back split on both firms of payment and other stores make you take the full amount back on a gift card. Therefore you lose what money you paid from your acct. This to me is insane and I have lost so much money and it forces to replace the item with them and not somewhere else.
This feels like I’m being stolen from and a way that wal mart keeps us spending more money than we want in n there stores.
Since covid I have lost $100’s to this problem. Which makes me have to venture out to shop at other stores.


I’m curious about Walmart’s “refund limit”. I was told when I tried to get a refund (because the wrong item was sent from online order), that I’d reached my refund limit. I don’t shop there often and can’t ever remember returning anything there. When I asked what I’d returned, the representative couldn’t tell me, said it was “weird” it wasn’t showing any returns on my account.

John Doe

Just so you know and to update this: Walmart now will not give you your cash back if you use a partial payment with gift card. Example: If you buy Item A that cost $500, and you use $450 CASH and $50 store credit, Walmart will take the cash and give you back $500 store credit. Yes it is real.


I was just informed today, per the “manager”, that there is a 7-day limit on returned food items. ANY food item. Period. I was returning vanilla syrup (Torani – the sugary kind you put in coffee, not dairy or refrigerated), unopened, with a receipt. She refused at first, but then said, “I’m being very nice allowing this, but only because it can be returned to the shelf and I can still sell it.”

So, is this the truth??? I’ve NEVER heard of a 7-day limit on food items. Basically, if it has an F next to it on the receipt, they won’t accept it if it was purchased more than 7 days ago.