Want a Home Depot Price Match? Here’s How to Make It Happen

March 28, 2018 by Kyle
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(Updated 10/21/19) On the surface, the Home Depot price match policy seems fairly straight-forward. But when you start digging into the details it gets really confusing and can even differ by Home Depot location. With that said, let’s dig into it and see if we can make some sense of their price match policy. Please leave your experience in the comments so we can learn from each other on this one.

Want a Home Depot Price Match? Here's How to Make It Happen

What Exactly is the Home Depot Price Match Policy?

Here are the specifics of their in-store price match policy:

  • From the Home Depot site, “If you find a current lower price on an identical, in-stock item from any retailer, we will match the price and beat it by 10%.”
  • All you need to do is bring in the ad, printout or even a photo (of either) with you to the register for validation.
  • Don’t be in a hurry as the Home Depot employee may need to contact the competing store to validate the lower price.

IMPORTANT NOTE: You can only get the 10% “price beat” on your in-store purchases.

What About an Online Price Match?

Yes, you can indeed get an online price match when shopping via Home Depot.com and finding a lower online price elsewhere.

But they’ll factor in shipping costs when figuring out the price match. Also, when price matching Amazon.com the items must be sold directly by Amazon and not a 3rd party seller.

Items must also be currently available from the competing website and available to ship to your address.

Also, be aware that they’ll match the lower price, but not beat it by 10%.

To make it happen, you can call the Home Depot at 1-800-430-3376 or visit their website and start a live chat.

The rep will verify the pricing for you and help you place the order.

See Also: 7 Highly Clever Ways to Save Money at The Home Depot

Will Home Depot Price Match Amazon (or any online store)?

For online purchases they absolutely will.

For brick and mortar purchases, it gets a little fuzzy and seems to be left to the discretion of the individual store manager if they’ll price match online pricing.

Home Depot really needs to fix this policy as it has caused a ton of confusion in recent years.

Here is the bottom line: If you find a Home Depot location that tends to have a more inclusive price match policy, you’d be smart to shop there all the time as you’ll always be able to get online pricing and have the product in your hands immediately.

If you run into any push-back from a Home Depot employee, be sure to stand your ground and involve the manager and HD corporate (if you can).

Most Home Depot managers will cave and give you the price match.

Again, all items must be sold directly by Amazon and not a 3rd party Amazon seller.

What Products are Excluded from a Home Depot Price Match?

Yes, there are some important exclusions…

Custom or special order products. – Includes things like custom doors and window coverings.

Volume or wholesale discounts.

3rd party or discount site items – This includes 3rd party items sold on Amazon.

Open-box, reconditioned, refurbished items.

Sales tax is excluded.

Rebates, free offers, and one-time-only promotions. – This includes bundle offers.

Competitor pricing due to typographical error or misprint.

Pricing from membership-based retail wholesalers. – This includes Costco, Sam’s Club, and BJ’s.

Competitor bid and auctions site pricing. – This includes eBay.

I’ll keep this list of exclusions updated as new ones pop-up.

Can You Combine a Coupon with a Price Match?

If you have a Home Depot coupon in-hand, NO, you CANNOT also get a price match on that purchase.

I was hoping you could but alas, it is not possible.

I verified this with a Home Depot store manager.

See Also: All The Hardware Stores That Price-Match Home Depot and Lowe’s

What About Price Matching on Black Friday?

Surprisingly, YES.

Most store won’t price match on Black Friday, but Home Depot is not one of them.

So if you find a killer deal at Lowe’s on Black Friday, Home Depot (brick & mortar) will not only match it, but they’ll beat it by 10%.

This where the magic of their policy really happens.

Start doing this next Black Friday as it makes for one of the best days of the year to buy tools and hardware.

Ask the Reader: Have you had any issues using the Home Depot price match policy?


By Kyle James

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Jennifer
Jennifer

I just called Home Depot to price match an online sale. It was a refrigerator & the person in online price match would not match the competitor’s price. I found the exact same refrigerator & model # at Goedeker’s for $1,478.99. Home Depot’s price was $2,069.99. The customer service person at Home Depot said they only price match with other appliance stores like them & that it was too much of a price difference, the most they would price match is about $200.

Kar
Kar

Home Depot’s price matching or adjustment is so full of caveats and buts, it’s fairly worthless. Their website states they will price match, but in reality, they will not. If you buy an item and find out within a couple of weeks it is on sale, they will not do a price adjustment unless the item is in the store.
Maybe not even then, since it depends on the store and which person you talk with.

You will need to buy the item online at the lower price and return the original within their generous 90-day policy.

That is not a price adjustment or a match; that’s a hassle.

Warren
Warren

Sunday 5/27, I brought in a picture of an LG fridge from Brandsmart for $1599, which Home Depot had for $2099. Problem was Brandsmart’s website showed the model as $2098, $1 less than Home Depot. The HD appliance person said she couldn’t match it so I spoke to a store manager. The manager said since Brandsmart’s website is higher, the picture price must be a in-store clearance special and they could not match it. How would he know what is clearance at Brandsmart? I showed the above info from this site to the manager about what Home Depot’s price match policy states, including an additional 10% and he said he could offer 10% off, but not match the price. I tried 1 last time saying I have a Home Depot card and was ready to buy the fridge that day, but he wouldn’t budge. So I went back to Brandsmart and saved $500!! Home Depot’ loss.

Joe
Joe

Home Depot is crooked they sell used tools as new. Price match doesn’t exist it’s a sham and you all should contact your attorney generals office. Recently I tried a price match on a air conditioner and goedekers.com had it for a 100$ cheaper and Home Depot rep told me they can’t do it because goedekers.com is a private seller! Really? Didn’t know goedekers was eBay lol they only said that because their reps are too lazy to actually do some work! Luckily I record all my conversations. 😉

Rick
Rick

Home Depot’s price match policy is misleading at best, I’d say more like fraudulent. Though I was able to price match in store for $5 off of a $20 item, the girl said they normally don’t price match Amazon and will do it as a customer service since it’s only $5.

That’s not the way it works. Either put in your policy that Amazon is covered or Amazon is excluded and stick to it. Next time I’ll just get it from Amazon. Tried to buy locally, next time I probably wouldn’t bother.

Hasan
Hasan

Home Depot’s price match policy is worthless, they won’t even match Walmart. Tried price matching a steam mop that was sold by Walmart (not third party) and staff in-store as well as corporate assured me that they don’t price match Walmart as they are not a competitor… despite the website saying “any retailer”.

No more shopping there for me after this bad experience.

Ryan
Ryan

I had the same experience before they told me they only price match competitors and that since Walmart sold a larger variety of items it wasn’t a competitor. After a while they offered to price match without the 10% -like they were doing me a favor. I left telling them they just lost business to their “not competitor.”

Ken
Ken

I called the 800 number listed above to see if they would price match a Remington Walk Behind Trimmer Mower that I found on Walmart’s website for $26 cheaper ($285 Home Depot vs $259 Walmart). They matched the price with absolutely no problems! Thanks

Erik
Erik

My local Home Depot had a Dewalt DWS780 saw on the shelf for $599 and I found the same saw with a price reduction at Lowe’s for $499. I took photos and the manager at Home Depot wanted to see the pictures I took that showed the price and the same model number and then sold me the saw at match plus 10%

Bill
Bill

The Home Depot in St.Cloud, MN would not match a Lowes Refrigerator (sale is still going on) The employee and the Dept. mgr. stated “we don’t match Lowes”. Contacted Corporate and was told they would contact the store and get right back to me. It has been several days and no phone call.

m d
m d

Hey thanks! just saved $120 – the Saw was on sale elsewhere for $200 and HD had it for $320 – I prefer to keep all my purchases at HD – used the phone number and after they compared the product (make sure you know/have reviewed everything before you call as they said it was not the same, but it was) and I pointed them in the right direction to see all the included items – then they matched it – easy to do and it worked in my case along with the free shipping….awesome

Edd

I got declined today, and want to double check, so those this count?
Sold and shipped by amazon ☑
Cheaper and free shipping ☑
Currently available ☑
Not sure if a set pack of 100 little items counts as “Volume or wholesale discounts.”
Still cheaper with sales taxes ☑

The link option wouldn’t let me put the second link for the comparison
https://www.amazon.com/Prime-Line-MP7720-Plastic-Screen-Corner/dp/B01LGAVBIC?ref_=fsclp_pl_dp_2
https://www.homedepot.com/p/Prime-Line-5-16-in-x-3-4-in-White-Plastic-Screen-Frame-Corner-100-Pack-PL-14286/202637668

Adam
Adam

I tried to get a pricematch on an LG Refrigerator, Range, and Dishwasher. The Total with delivery from Home Depot was $5050. The total from Plessers was $3947. Chatted online with a Home Depot rep. Gave her all the info and she said the couldn’t match it because while Plessers does deliver to my area, they don’t offer “white-glove” delivery.

I called Plessers and they said they do in-home delivery to my area, but not installations, however the company they contract to deliver in my area would do installation for a separate fee, usually $75-100 per appliance. Probably smart on Plessers part to not offer “white glove”, because now I’m buying from them rather than Home Depot!

Adam
Adam

Alright, I called Plessers to get some final purchase info, and they said they might be able to get me an even better price than they have online. They got it done to $3600 including in-home delivery. Know I just have to finish installation myself or pay a few bucks for someone to do it for me. Not sure why I’d bother with Home Depot when I am getting it for 25-30% less from Plessers.

Robert
Robert

I bought a Wagner Flexio® 3000 HVLP spray kit at Home Depot, $159 was their shelf price. Lowe’s has the same thing for $149. I could not believe how hard they tried to NOT honor their price match, even though I produced my H.D.receipt, a picture of the Lowe’s price, and a picture of their own IN STORE price match banner. At first they claimed that the Lowe’s closest to them did not stock the same item in store. Next they tried to deny due to more than seven (7) days had elapsed, that is no where to be found in their price match banner in their own store. Then they called me a ” high roller” and questioned why I would even be “arguing” over ten dollars. I never raised my voice, nor was I disrespectful to them. It was very rude and disrespectful the way both the clerk/cashier, and her manager acted. In fact, it was the manager who called me a high roller. They finally relented when they could not support their denials of time or other location not stocking the exact item, and gave me an in-store $10 discount upon immediate purchase of something higher than $20. I did purchase a one gallon container of the paint needed for the current job I’m overseeing, but the other twenty (20) gallons will be purchased from either Lowe’s, or Sherwin Williams.

Katie d
Katie d

This is not true. I went to customer service when I checked amazon while in the store. Amazon was 10% cheaper. Home Depot employee looked at me and said “yeah, we don’t do that.” Went to my ordered it from amazon and it arrives tomorrow. Hey Home Depot this is how you go out of business. I would have preferred to buy it from you. It was a $300 air purifier.

Jennifer
Jennifer

3/26/19, St. Louis – needed to purchase 50 bags of mulch and found one I liked from HD, but at $3.87/bag I decided to look around. Found it at a local Walmart for $2.32. Went to HD and was first told they didn’t price match WM by a garden associate, but was simultaneously told to speak to customer service. They initially said they wouldn’t price match because mulch is considered a seasonal item, but they’d reconfirm that with the mgr. After the mgr reconfirmed it was the exact same product they extended the WM price. Took about 20 mins, but saved over over $75 so I’m pleased. They even loaded it for me 🙂

Marek
Marek

Home Depot is wishy-washy in their price matching and does not strictly follow their own posted policy. Their posted policy in the store says that they will beat any competitor price by 10% if the competitor price is lower. I was shopping for a Bosch dishwasher SGE68X55UC. Home Depot had it for $854.10 & Lowe’s had it for $854.00. I talked to the Home Depot appliance employee and asked whether they would beat Lowe’s price by 10% since, technically, Lowe’s price is $0.10 cheaper. They said they would not – this is a direct contradiction of their policy by the letter of the advertising. The items and delivery terms are exactly the same at both stores.

C christain
C christain

7/1/2019
Home Depot refused to match price on washer, Dryer and pedestals. They were exactly the same items. I was told this is at Managers discretion. New manager must be proving his value to corporate and not the customer. I will only shop at Lowe’s which is less than a mile away from Home Depot.

Dennis Wheeler
Dennis Wheeler

I purchased a jet wood lathe last week at Home Depot. After completing the purchase I found sale prices on the same lathe at Acme Tool and woodcraft Supply. I went to the Home Depot site and started a chat. With very little effort I was given a $124.99 credit. It was quick and easy. I am more than happy to give Home Depot more of my business.

Pete
Pete

I was shopping for an under the sink hot water heater. home Depot had it for 260 Amazon had it for 160. I printed out the Amazon link AND home depot’s price matching policy which states they will match ANY retailer. It does not specify online or local retailer which is actually to the benefit of the consumer. I went to the cashier and she said no they don’t price match Amazon/online. I went to customer service and he said that Amazon was a wholesaler, not a retailer so they wouldn’t match it. I said that is BS and I askef for the manager on duty/store manager. I showed him home depot’s policy which was in black and white. He really had no recourse and had to give me the hot water heater for the amazon.com price. The problem is you have too many chefs in the kitchen with too much ego that take things personally and that’s why we see so many different results. Best recourse is to print out all the information and bring it with you. That way there’s no question. Good luck!

John
John

The managers at the stores have no clue what they’re talking about. I got an online price match from one of their online representatives and the manager at the store refused to honour that price match. She said that their store policy is different than their online policy. Makes no sense. They only have one price match policy for their entire organization. In the future, don’t bother wasting your time with their store managers. Chat online representatives and purchase it for pick-up or delivery. They are way more knowledgeable than the dumbo’s in the store.

Fee
Fee

Yea they don’t price match themselves, ain’t that amazing. Totally convoluted.

Nick
Nick

I went to Home Depot for a set of Husky 6 in. Clamps. It was $34.97 but on HomeDepot.com it was $24.97. A $10 difference, so I asked for a price match. I showed the price to the cashier from HomeDepot.com price from my phone. Same Home Depot location on HomeDepot.com for in stock at store. The cashier was hesitant to do the price match. I said this is from HomeDepot.com, not a competitor. The cashier said “they don’t usually do it but they do it this time”. So does Home Depot not price match HomeDepot.com?

Fee
Fee

Nope they don’t only competitors

Ajw
Ajw

My Dad just bought a Ridged table saw from HD. There was another HD that had it for $100 less and they wouldn’t even price match there own store. He left and went back later and they said they would give him $50 off. I love HD but I find this crazy

Linda
Linda

Does 30 days price adjustment time frame work for Home Depot appliance purchased at full price but went on sale $500 less before the item was delivered? Help! Getting the run around!!! We will speak to managers tomorrow and hope to get the price adjustment .. thanks for any input

Justin Shaw
Justin Shaw

Just went through a chat online with Home Depot. Found a deal on two Milwaukee sockets sets for almost $100 less than Home Depot. I gave the website, part numbers and everything. She said because they sell on Amazon she can’t price match. I said I didn’t even find it on Amazon. I googled the part numbers and their website popped up. I went through entering all my info in to see what shipping costs would be and they even had free shipping. The HD rep said she checked with her manager and she said no as well. I saved the conversation. I’ll be buying from the cheaper place. Their loss.

 
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