On the surface, the Home Depot price match policy seems fairly straight-forward. But when you start digging into the details it gets really confusing and can even differ by Home Depot location. With that said, let’s dig into it and see if we can make some sense of their price match policy. Please leave your experience in the comments so we can learn from each other on this one.
What Exactly is the Home Depot Price Match Policy?
Here are the specifics of their in-store price match policy:
- From the Home Depot site, “If you find a current lower price on an identical, in-stock item from any retailer, we will match the price and beat it by 10%.”
- All you need to do is bring in the ad, printout or even a photo (of either) with you to the register for validation.
- Don’t be in a hurry as the Home Depot employee may need to contact the competing store to validate the lower price.
IMPORTANT NOTE: As of May 2020, the 10% “price beat” that Home Depot had for years is no longer store policy.
What About an Online Price Match?
Yes, you can indeed get an online price match when shopping via Home Depot.com and finding a lower online price elsewhere.
But they’ll factor in shipping costs when figuring out the price match. Also, when price matching Amazon.com the items must be sold directly by Amazon and not a 3rd party seller.
Items must also be currently available from the competing website and available to ship to your address.
Also, be aware that they’ll match the lower price, but not beat it by 10%.
To make it happen, you can call the Home Depot at 1-800-430-3376 or visit their website and start a live chat.
The rep will verify the pricing for you and help you place the order.
Will Home Depot Price Match Amazon (or any online store)?
For online purchases they absolutely will.
For brick and mortar purchases, it gets a little fuzzy and seems to be left to the discretion of the individual store manager if they’ll price match online pricing.
Home Depot really needs to fix this policy as it has caused a ton of confusion in recent years.
Here is the bottom line: If you find a Home Depot location that tends to have a more inclusive price match policy, you’d be smart to shop there all the time as you’ll always be able to get online pricing and have the product in your hands immediately.
If you run into any push-back from a Home Depot employee, be sure to stand your ground and involve the manager and HD corporate (if you can).
Most Home Depot managers will cave and give you the price match.
Again, all items must be sold directly by Amazon and not a 3rd party Amazon seller.
What Products are Excluded from a Home Depot Price Match?
Yes, there are some important exclusions…
Custom or special order products. – Includes things like custom doors and window coverings.
Volume or wholesale discounts.
3rd party or discount site items – This includes 3rd party items sold on Amazon.
Open-box, reconditioned, refurbished items.
Sales tax is excluded.
Rebates, free offers, and one-time-only promotions. – This includes bundle offers.
Competitor pricing due to typographical error or misprint.
Pricing from membership-based retail wholesalers. – This includes Costco, Sam’s Club, and BJ’s.
Competitor bid and auctions site pricing. – This includes eBay.
I’ll keep this list of exclusions updated as new ones pop-up.
Can You Combine a Coupon with a Price Match?
If you have a Home Depot coupon in-hand, NO, you CANNOT also get a price match on that purchase.
I was hoping you could but alas, it is not possible.
I verified this with a Home Depot store manager.
What About Price Matching on Black Friday?
Most store won’t price match on Black Friday, but Home Depot is not one of them.
So if you find a killer deal at Lowe’s on Black Friday, Home Depot (brick & mortar) will not only match it, but they’ll beat it by 10%.
This where the magic of their policy really happens.
Start doing this next Black Friday as it makes for one of the best days of the year to buy tools and hardware.
Ask the Reader: Have you had any issues using the Home Depot price match policy?
By Kyle James