J.Crew Return Policy: All You Need to Know to Make Returns a Breeze

February 26, 2019 by Kyle
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Let’s be honest, the J.Crew return policy is not very lenient. In fact, many shoppers might call it down-right stingy. But fortunately I’ve come up with a few clever hacks to make returns at J.Crew a little easier. Here’s everything you need to know about their policy to make returns a breeze.

JCrew Return Policy: Hacks to Make Returns a Breeze

How Many Return Days at J.Crew?

60 days.

You have exactly 60 days from the date of your purchase to return an item to J.Crew.

After 60 days you’re out of luck.

Can I Return Worn Items?

According to the J.Crew website, items must NOT be worn or washed if you want to return them.

I hit up their live chat to see if there was wiggle room in this policy and sadly there seems to be NONE.

You can try-on items at home, but if you take off the tags and wear them to work, it will be hard to return them UNLESS there is something wrong with them.

This leads us to hack number one…

HACK #1 – If there is indeed something wrong with them, most shoppers don’t know that you can send it back for “inspection”. If they’re deemed defective, J.Crew will issue you a gift card for the selling price. Visit your local store to start this process.

What If I Lost My J.Crew Receipt?

While your return will go much smoother with your receipt in hand, you’re NOT completely out-of-luck if you lose it.

Which leads us to hack number two…

HACK #2 – If you have the store location, date of purchase, and the last 4 numbers of the credit card used, they can look-up your order.

Unfortunately, for whatever reason, they CAN’T do this in-store, but they can via JCrew live chat or you can call them at (800) 562-0258 and they’ll get you your receipt.

Takeaway: Make your life easier and hold on to those J.Crew receipts like they are solid gold.

Are There Any Items I Can’t Return?

Yes, quite a few actually. Here they are…

Monogrammed Items: Applies mainly to shirts, socks and linens. If you get your initials put on something, you’re stuck with it.

Personalized Products: If you get something personalized you can’t return it.

Lingerie: Better make sure you buy the right size the first time.

Vintage Stuff: Not sure what “vintage” items J.Crew actually sells.

Final Sale Items: While final sale items are usually a great deal be aware that you CANNOT return them. 

HACK #3 – Sell your Final Sale items on eBay and you’ll undoubtedly make a nice little profit on them.

Fine Jewelry: You can’t return jewelry to a brick and mortar J.Crew location. You gotta call (800) 261-7422 to make arrangements for a return.

Does JCrew Track My Return History?

If you return an item that was paid for with cash or check, they’ll ask you for a government issued ID.

This leads me to believe that they’re tracking your purchases to make sure you don’t abuse their policy.

Can I Return Items Bought at a J Crew Factory Store?

Yes, you can return them.

But…you can only return “Factory Store” items to an actual J.Crew Factory Store.

Also, they’ve cut the number of return days in half to 30 days.

What About Returning Online Purchases?

You have a couple options when returning online orders.

You can either take the item(s) back to your local J.Crew store for a return or exchange OR you can mail them back using their Prepaid service.

Be aware that you’ll be hit with a $7.50 return shipping fee if you opt for the 2nd option. The good news is that you only pay this flat fee once, no matter how many items you might be returning.

The $7.50 fee will be deducted from your total return.

Ask the Reader: What’s been your experience with the JCrew return policy? It seems pretty strict but maybe you have some other hacks that make it less so. Let us all know in the comments below, thanks.


By Kyle James

Photo credit to Mike Mozart.

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