Banana Republic Return Policy: Finally…We Make Sense Of It

Updated November 22, 2023 by Kyle James

I’m proud to say that I still have 3 pairs of dress pants from Banana Republic that I bought during Obama’s first administration. I’ve always regarded them as making quality clothing that is also quite comfortable. But it doesn’t matter how well made clothing is, there always comes a time when you need to make a return. So I went out and researched the Banana Republic return policy and found answers to all your burning return questions to hopefully make your life a tiny bit easier.

Banana Republic Return Policy: Finally...We Make Sense Of It

How Many Return Days Do I Get?

30 days.

The Banana Republic return policy gives shoppers 30 days to try stuff on at-home and figure out of it’s right for them.

Unfortunately, this policy recently changed from 45 days to 30.

Do Any Clothing Items Have a Longer Return Window?


Everything they sell, including clearance items, comes with a 30 day return policy.

See Also: Here’s Exactly How the Gap Return Policy Works

Can I Return Items I’ve Worn Once or Twice?


If you wear something and notice a defect like a small hole, or stitching that’s coming loose, Banana Republic will almost certainly take the item back for a refund or exchange.

But if you wear the item out to work or dinner and simply decide you don’t like it, your mileage will vary depending on the manager you encounter.

Do I Need My Receipt to Make a Return?

Yes, it’s highly recommended that you have your receipt as it will make your return very easy.

What If the Dog Ate My Receipt?

Take him to the vet and try and get Fido to throw it up cuz you’re gonna need it.

But seriously, they MAY be able to look up the receipt with the credit card you used for the purchase, but not always.

Tip: If you’re a member of the Banana Republic Rewards program, they can typically look up the transaction and access your receipt.

Lastly, depending on the manager, they may be able to issue you store credit for the last sale price of the item.

Can I Make an In-Store Return on an Online Purchase?

Yes, absolutely.

Just bring back your items with original tags still on them to ANY Banana Republic store (not a Banana Republic Factory store).

You can use either your online invoice OR packing slip as proof of purchase and get your refund or exchange.

See Also: Old Navy Return Policy: Time to Break It All Down

Who Pays the Shipping Fee on an Online Return?

They do.

When you use the Returns Portal at Banana Republic, they will happily pay the return shipping fees on all refunds and exchanges.

For a straight refund, they’ll reimburse your original form of payment as soon as they receive the item(s).

For an exchange, they ask that you contact them first to make sure they send you the correct replacement item.

What’s the Policy at a Banana Republic Factory Store?

The return policy is IDENTICAL at a Banana Republic Factory store.

You have 30 days to return in-store or online via the prepaid return shipping label.

But keep in mind that you CANNOT return something bought from a BR Factory store to a regular location.

Factory clothing MUST be returned to a Banana Republic Factory Store.

How Do I Return a Gift Without a Receipt?

If you do NOT have a gift receipt, you will receive a gift card for the last sale amount of the item you’re returning.

If you want a cash refund, you’ll need to come up with the receipt or ask the gift giver if they still have it.

Can I Return BR Stuff to an Old Navy or Gap Store?


You’ll need to head to a Banana Republic location to make your return as Old Navy and Gap have completely different inventories.

Can I Return Clothing from the Other Brands Online?


For example, if you had stuff delivered from Banana Republic and Gap in one package, you can also return them in ONE PACKAGE.

The same goes for exchanges which is very convenient.

Ask the Reader: Have you ever had a problem with the Banana Republic return policy? Let me know in the comments.

By Kyle James


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Purchased several gifts for family from BR and Gap outlet stores. No invoice enclosed. They do not tell you all return info is on the original packaging. Have to call to get return label emailed to you. I am, but not everyone is tech savvy and/or has printer to access return label. Still not worried cause we have outlet stores nearby. Did not know BR outlet closed. They make it as hard as possible to return/exchange these days.


Factory returns are absolutely NOT able to be returned at a BR specialty location


You should include a redaction in your article as you are citing incorrect information. Unknowing customers are using your article thinking they can return factory items to specialty locations. Please edit or remove it. I am a manager at a BR specialty location and I approve this message.