I got an email the other day telling me about a major change in the Gap return policy and the idea for this post was born. I actually thought I had already written about the return policy at Gap, but alas, I’ve only written about the return policy at Old Navy. I hope this article answers all of your questions and makes your next return a walk in the park.
How Many Return Days Does Gap Allow?
Gap did allow for 45 return days, but in June of 2022 they lowered it to a measly 30 days.
For online purchases, you have 30 days from the shipped date, not the date of delivery, which SUCKS.
Make sure you try stuff on and return it quickly if you don’t like it.
Don’t let new clothing from Gap sit on your closet floor in the bag.
Are There Any Exceptions to 30 Days?
Yes, there are two exceptions.
– Final Sale Items – Anything at Gap marked “Final Sale” is exactly that, and cannot be returned.
– Athleta – Clothing items with the Athleta label still comes with an extended 60 day return policy.
See Also: 8 Smart Tips to Saving Money at Athleta
Last Resort BONUS Tip: Give Gap a Call
From commenter Farrah, she let me know that if you’re stuck in the 30-45 day window to call your local store and ask if you can make the return.
She had success doing this and I think as many shoppers are still getting use to the 30-day return policy, you stand a great chance of success, at least for a while longer.
You have NOTHING to lose, pick up the phone and give it a try.
Do I Need My Receipt to Make an In-Store Return?
There may be an exception made if store employees can track your purchase using your credit card, but in most cases you’ll need your receipt to make a return at Gap.
What If I Lost My Gap Receipt?
You might be able to talk the manager into store credit if the item still has the original tag on it.
For online purchases, you can login to your Gap account and find your order history and thus you can find your online receipt or invoice.
Can I Wear Clothing, Then Return It?
Yes, sort of.
I was told by a Gap representative that you can try and return a worn item, and as long as you DON’T remove the tags, you stand a good chance of getting your money back.
What About Shoes Bought at Gap?
Shoes from Gap come with the same 30-day return policy like the rest of their clothing.
How Do I Return a Gift Without a Gift Receipt?
This one can be tricky.
You can’t make this type of return via the mail but you stand a good chance in-store.
It will be up to the manager, but in many cases they’ll give you store credit for the lowest selling price of the item as long as it still has the original tags on it.
Can I Return Stuff Bought Online to My Local Gap?
Just bring in the original packaging and invoice slip to your local Gap and they’ll happily help you with your return or exchange.
Also, it’s worth mentioning that you CANNOT return items bought at a regular Gap store to a Factory or Outlet store.
Are Online Returns Free?
Both online returns and exchanges are completely free when you use the the Gap interactive return process.
You’ll be given the option to create a UPS or USPS prepaid label.
Then just pack your items in the original box or bag (or something similar), affix the label to it, then drop it off at the appropriate location.
Gap will refund you the cost of the items as soon as they receive them and email you a confirmation of the refund.
What If I Want an Exchange Rather Than a Return?
Not a problem.
You’ll process your return the same way as above, but you’ll fill out the exchange form stating what color or size you’d like to exchange the item for.
Can I Return a Gap Gift Card?
Surprisingly, Gap lets you return gift cards.
They will refund the value of the card back to the original form of payment, so you’ll NEED your original receipt to make it happen.
Is the “Gap Factory” Return Policy the Same?
Purchases from a Gap Factory store also come with a 30-day return policy and require a receipt.
Ask the Reader: Are you a fan of the Gap return policy? How do you feel about the new 30-day return window?
By Kyle James
Photo credit to Mike Mozart.