Gap Return Policy: It’s Time To Set the Record Straight (Finally!)

Updated July 18, 2022 by Kyle
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I got an email the other day telling me about a major change in the Gap return policy and the idea for this post was born. I actually thought I had already written about the return policy at Gap, but alas, I’ve only written about the return policy at Old Navy. I hope this article answers all of your questions and makes your next return a walk in the park.

Gap Return Policy: It's Time To Set the Record Straight (Finally!)

How Many Return Days Does Gap Allow?

30 days.

Gap did allow for 45 return days, but in June of 2022 they lowered it to a measly 30 days.

Make sure you try stuff on and don’t let new clothing from Gap sit on your closet floor in the bag.

Are There Any Exceptions to 30 Days?

Yes, there are two exceptions.

– Final Sale Items – Anything at Gap marked “Final Sale” is exactly that, and cannot be returned.

– Athleta – Clothing items with the Athleta label still comes with an extended 60 day return policy.

See Also: 8 Smart Tips to Saving Money at Athleta

Do I Need My Receipt to Make an In-Store Return?

Yes.

There may be an exception made if store employees can track your purchase using your credit card, but in most cases you’ll need your receipt to make a return at Gap.

What If I Lost My Gap Receipt?

You might be able to talk the manager into store credit if the item still has the original tag on it.

For online purchases, you can login to your Gap account and find your order history and thus you can find your online receipt or invoice.

Can I Wear Clothing, Then Return It?

Yes, sort of.

I was told by a Gap representative that you can try and return a worn item, and as long as you DON’T remove the tags, you stand a good chance of getting your money back.

See Also: American Eagle Return Policy: All the In’s & Out’s

What About Shoes Bought at Gap?

30 days.

Shoes from Gap come with the same 30-day return policy like the rest of their clothing.

How Do I Return a Gift Without a Gift Receipt?

This one can be tricky.

You can’t make this type of return via the mail but you stand a good chance in-store.

It will be up to the manager, but in many cases they’ll give you store credit for the lowest selling price of the item as long as it still has the original tags on it.

Can I Return Stuff Bought Online to My Local Gap?

Yes.

Just bring in the original packaging and invoice slip to your local Gap and they’ll happily help you with your return or exchange.

Also, it’s worth mentioning that you CANNOT return items bought at a regular Gap store to a Factory or Outlet store.

Are Online Returns Free?

Yes.

Both online returns and exchanges are completely free when you use the the Gap interactive return process.

You’ll be given the option to create a UPS or USPS prepaid label.

Then just pack your items in the original box or bag (or something similar), affix the label to it, then drop it off at the appropriate location.

Gap will refund you the cost of the items as soon as they receive them and email you a confirmation of the refund.

What If I Want an Exchange Rather Than a Return?

Not a problem.

You’ll process your return the same way as above, but you’ll fill out the exchange form stating what color or size you’d like to exchange the item for.

Can I Return a Gap Gift Card?

Yes.

Surprisingly, Gap lets you return gift cards.

They will refund the value of the card back to the original form of payment, so you’ll NEED your original receipt to make it happen.

Is the “Gap Factory” Return Policy the Same?

Yes.

Purchases from a Gap Factory store also come with a 30-day return policy and require a receipt.

Ask the Reader: Are you a fan of the Gap return policy? How do you feel about the new 30-day return window?


By Kyle James

Photo credit to Mike Mozart.

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Dee

Not happy!!! That’s how I feel! And it seemed they very quietly announced the change. I’m stuck with clothes that don’t fit.

Farrah A

Hi Kyle, I’ve been caught out by this change as well. In regards to this email you got from Gap, could you share when it was sent, and confirm it states the change takes place in June 2022? I’m currently trying to argue with them. XD Thanks!

Farrah A

Update for the record, I spoke with customer service and didn’t get anywhere, but they told me they’d have a manager call. I just got off the phone with the manager and they happily extended my return window to 45 days and sent me a return label via email, no problem. So if anyone is like me and caught within the 30-45 day period for your order, just give them a call. Good luck!

Sal

You’re lucky! I tried everything and they didn’t want to accept my return.

Anable

I think a 30 day policy is beyond stringent and I will pivot my shopping to a multitude of online kid stores that are more accomodating, less stringent and provide more reasonable pricing options.

Rachel

The frustrating part is that they start the window based on shipped date, not delivery date so you don’t even have 30 full days. I hope they give credit card holders a longer window, like Target does.