Kohl’s Return Policy: Here’s How It Actually Works + Tips for Success

Updated December 26, 2022 by Kyle
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The Kohl’s return policy has long been thought of as one of the best in the known universe. But with all of the creative ways to save money at Kohl’s, returns can get a little fuzzy. Things like Kohl’s Cash, coupons, and reward points create a lot of confusion when it comes to returns. But alas, this article answers all of your burning questions so you can enter a Kohl’s store for a return and know exactly what their return policy is.

Kohl's Return Policy: Here's How It Works + Tips for Success

How Many Return Days at Kohl’s?

180 days.

The Kohl’s “Hassle-Free” return policy now gives you a whooping 180 days to return items.

While still generous, this is a drastic change from their “forever policy” which did NOT have a time limit on returns.

See Also: 6 Kohl’s Shopping Secrets That’ll Change the Way You Shop

Any Exceptions to the 180 Days?

Yes, there is one exception.

All “Premium Electronics” come with a 30-day return policy.

Make sure you keep the original packaging and receipt to make the return go smoothly.

Here is a full list of all the electronics brands that fall under this 30-day return policy.

Do I Need My Receipt to Make Return?

No, you don’t need your receipt.

In most cases, Kohl’s can look-up your purchase on their computer system. This is done via your credit card or Kohl’s account.

If you paid cash and don’t have your receipt, NO worries. They’ll simply check the item SKU number and the price. You’ll have to settle for the current price of the item so hopefully it’s not on clearance.

Can Items Be Worn or Washed?

I asked this question to a Kohl’s live chat operator and they told me YES, you can return items even if they’ve been worn and/or washed.

They even said “No questions would be asked.” Crazy.

What About Returning Items Bought With Kohl’s Cash?

If you’re return something you used Kohl’s Cash to purchase, you can expect to get that Kohl’s Cash back in-full.

This also applies for price adjustments.

You’ll be able to redeem this Kohl’s Cash at any time within 30 days.

It’s also worth noting that if you’re returning a purchase that earned you Kohl’s Cash, the value of your coupon will also be decreased.

What About Returning an Online Purchase?

Online Return at Kohl's

Returning online purchases in-store is the fastest and easiest way to get your money back. Be sure to bring in your order invoice for a quick return.

But if this is not an option you can return items via the mail. Unfortunately you’re responsible for any return shipping charges unless the problem is Kohl’s fault.

Visit this page to get the online return process started.

Also, it’s worth noting that purchases made in-store cannot be returned online. You’ll have to take the items into your local Kohl’s store for a return or exchange.

See Also: The DSW Return Policy: Here’s Exactly How It Works

What Happens to My Kohl’s Reward Points When I Make a Return?

According to Kohl’s, “Your rewards points balance will be correspondingly adjusted for any returned merchandise.”

This may result in a negative balance if you’ve already converted your points into a rewards certificate.

Does Kohl’s Have a Special Holiday Return Policy?

Yes, but it only applies to premium electronics.

All electronics purchased between November 1st – December 25th can be returned by January 31st with the original packaging and receipt.

What About Returning Items Bought With a Gift Card?

If you return something you bought with a Kohl’s gift card, you’ll get a refund back to the gift card if you still have it in your wallet.

If you used the balance and threw the card away you’ll have to settle for store credit.

How About Returning Items With a Gift Receipt?

When returning something to Kohl’s with a gift receipt in-hand, you can expect to get store credit or an exchange.

Unfortunately they won’t give you cash.

Devil’s Advocate Time…

Here is what some shoppers don’t like about the return policy at Kohl’s:

  • “Returned Item No Longer On Sale” Scenario: Some shoppers have complained that when they try to exchange an item that is no longer on sale, they’re given store credit instead of a straight exchange. This forces them to have to re-buy the item at a higher price than what they originally paid. This seems to mainly be an issue with those exchanging items with a gift receipt.

Ask the Reader: What has been your experience with the Kohl’s return policy? Any tips you want me to add to this article?


By Kyle James

Photo credit to Mike Mozart.

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Jewel

I’ve had several discount stores try and pay me their sales price for my return instead of what I paid – is this legal?

Sheri

What if you have purchases over 180 days from Kohl’s.. will they exchange or return items for account credit?

Jan

I bought a gift and gave the person the gift and a gift receipt they went to return with the gift with the gift receipt and kohls was going to give them less then what was paid ex. I paid 350.00 for gift and with gift receipt they were going to give them 220.00 back. I happened to also give them the original receipt and the total amount 350.00 was put back on my credit card. I don’t understand why they wouldn’t get the full amount from the gift receipt. So if they would have just used the gift receipt they would have only gotten back 220.00 but I would have still been paying 350.00 on my credit card. This makes no sense can anyone explain this. Is kohls keeping money when you return with a gift card.

Melissa

I have had a horrible experience with Kohls return policies. I bought an item and the next day it went on Sale. I went in for a price adjustment and they said they needed the original receipt. I looked on my kohl’s online account and there was no record of my I’m store purchases – only online purchases.

They also wouldn’t look it up from my credit card – they said they needed the original receipt. I probably should have kept it but I didn’t. So I’m going to end up re-buying it at the sale price, and then returning the other item which I can do with my credit card. So much extra work for them and me.

Lauren burgess

so I have returned items to Kohl’s several times over the years where I had lost the receipt and paid cash. Instead of allowing me to exchange or giving me store credit, they claimed I would receive a check in the mail, (a check for cash on a no receipt return? what?!). to the address on my ID.

I Told them I wasn’t at that address anymore. and basically was told “oh well. that’s your problem.” when I said I changed my mind and no longer wanted to return it, they refused to give me my items that I had PAID for back to me. next time a few months later, another store said the same thing only this time I made sure I had my correct address on my id!” get this though, the check never came!

The reward has happened 3x for all together over $350 in merchandise. when I tried to find out what happened they said they had no way to look it up..needless to say I don’t shop there anymore. anyone else ever get the check in the mail scenario?

Sarah

You were somehow flagged in their system. I work in retail and I’ve witnessed similar procedures happen to customers that they thought might have stolen the products or the system would flag them for too many unreceipted returns, especially high dollar items. They would keep the items and either issue a store credit (that could be canceled) or send you a refund basically after its been researched. Kohl’s has recently aggravated me with a return so I understand not wanting to shop with them anymore.

Cynthia

Does Kohl’s accept store return if the order is paid thru PayPal online? I know some other don’t like Nikes.

Sam

I have had great experiences returning items. My store has friendly employees, and make going into browse, buy items a pleasure. I always find something new and fresh.