The DSW return policy is turning lots of heads these days. Not only do they give you a bunch of days before you have to return your shoes, but they even let you basically order online and “try them on” at home completely risk-free. Here’s everything you need to know about the current Designer Shoe Warehouse return policy before you buy your next pair of shoes, boots, or sandals.
The DSW Return Policy Nitty Gritty:
COVID-19 Update on 8/21/20:
DSW is allowing for extra time to make returns as most of their stores closed during the pandemic.
Specifically, they are giving shoppers 60 days from when stores reopen to make any returns.
How Many Days Do I Have to Return Stuff?
60 days…NO questions asked.
Just bring your “unworn” shoes (more on this below) back to a DSW location with your receipt and original box and they’ll take care of you.
For online orders, just use the FedEx return shipping label that comes with your purchase.
They’ll either give you an exchange, or refund your money back to your original form of payment (including PayPal).
What Happens After 60 Days?
Not a problem.
Just bring your shoes back in and they’ll simply give you store credit that can be used online or in-store.
The same goes for online purchases. Just mail back your order with the return shipping label (included in your package) and they’ll give you merchandise credit.
What If I Lost My DSW Receipt?
Fortunately, you still have an option.
You can bring your item into the store and get a merchandise credit to be used on your next purchase.
Be aware that since DSW does NOT have evidence of the amount you paid, you’ll have to settle for the current price of the shoes, boots, or sandals.
As is the case with most retailers these days, DSW tracks your returns in order to prevent fraud. They track your returns via a single valid ID which includes your driver’s license, passport, military ID, or state issued photo ID card.
What About Returning or Exchanging Shoes I Bought on DSW.com?
OK, now this is where the DSW return policy gets AWESOME.
You can basically buy as many pairs of shoes as you want from their website, and as long as your order total is over $35, you can return or exchange them all for FREE if you like. Just make sure you do it within 60 days.
If your order total is under $35, you’ll have to pay a return shipping fee via FedEx of $8.50 plus tax.
An exchange works just like a return but with a new order being produced and mailed to you automatically.
Just follow the instructions on the FedEx return shipping label that comes with your original order to make it all happen.
This policy is outstanding as it allows you to order multiple sizes and styles completely RISK FREE and try them out in the comfort of your own home.
This policy seemed too good to be true so I started a chat session with DSW to verify this info….and YES, it’s ALL true.
Can I Wear the Shoes (Test Them Out) Before Returning Them?
I also asked the DSW rep this question and was surprised by the answer as their policy states that shoes must be “unworn”.
The rep told me the following, “We will take them back if you have worn them lightly (as far as testing them out.) We just won’t accept a worn pair if that makes sense. As far as a defective pair, we would certainly make that right for you!”
So I read that to mean that you can wear the shoes in your home all day long to test them out, and still return them for free.
Wear them outside for an extended period of time and scuff the soles and they might not take them back.
What If I’m Returning a Gift?
When returning a gift, be aware that you’ll have to settle for merchandise credit to be used toward a future purchase.
Also, when returning something bought with a DSW Rewards certificate you’ll be refunded only the final purchase price.
What About Canadian Orders?
You cannot return orders made at a DSW Canada store or website to a U.S. store or website.
You must visit www.dswcanada.ca or contact a DSW Canada store to make an exchange or return happen.
Ask the Reader: What’s been your experience with the DSW return policy?
By Kyle James
Photo by Mike Mozart.