The DSW Return Policy: Insider Tips to Make It Rock Your Shoe Closet

Updated August 21, 2020 by Kyle
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The DSW return policy is turning lots of heads these days. Not only do they give you a bunch of days before you have to return your shoes, but they even let you basically order online and “try them on” at home completely risk-free. Here’s everything you need to know about the current Designer Shoe Warehouse return policy before you buy your next pair of shoes, boots, or sandals.

DSW Return Policy: Everything You Need to Know

The DSW Return Policy Nitty Gritty:

COVID-19 Update on 8/21/20:

DSW is allowing for extra time to make returns as most of their stores closed during the pandemic.

Specifically, they are giving shoppers 60 days from when stores reopen to make any returns.

How Many Days Do I Have to Return Stuff?

60 days…NO questions asked.

Just bring your “unworn” shoes (more on this below) back to a DSW location with your receipt and original box and they’ll take care of you.

For online orders, just use the FedEx return shipping label that comes with your purchase.

They’ll either give you an exchange, or refund your money back to your original form of payment (including PayPal).

What Happens After 60 Days?

Not a problem.

Just bring your shoes back in and they’ll simply give you store credit that can be used online or in-store.

The same goes for online purchases. Just mail back your order with the return shipping label (included in your package) and they’ll give you merchandise credit.

See Also: 17 Stores That Let You Return Used Items for a Full Refund

What If I Lost My DSW Receipt?

Fortunately, you still have an option.

You can bring your item into the store and get a merchandise credit to be used on your next purchase.

Be aware that since DSW does NOT have evidence of the amount you paid, you’ll have to settle for the current price of the shoes, boots, or sandals.

As is the case with most retailers these days, DSW tracks your returns in order to prevent fraud.  They track your returns via a single valid ID which includes your driver’s license, passport, military ID, or state issued photo ID card.

What About Returning or Exchanging Shoes I Bought on DSW.com?

OK, now this is where the DSW return policy gets AWESOME.

You can basically buy as many pairs of shoes as you want from their website, and as long as your order total is over $35, you can return or exchange them all for FREE if you like. Just make sure you do it within 60 days.

If your order total is under $35, you’ll have to pay a return shipping fee via FedEx of $8.50 plus tax.

An exchange works just like a return but with a new order being produced and mailed to you automatically.

Just follow the instructions on the FedEx return shipping label that comes with your original order to make it all happen.

This policy is outstanding as it allows you to order multiple sizes and styles completely RISK FREE and try them out in the comfort of your own home.

This policy seemed too good to be true so I started a chat session with DSW to verify this info….and YES, it’s ALL true.

See Also: Zappos Return Policy: How It Works + Insider Hacks for Success

Can I Wear the Shoes (Test Them Out) Before Returning Them?

I also asked the DSW rep this question and was surprised by the answer as their policy states that shoes must be “unworn”.

The rep told me the following, “We will take them back if you have worn them lightly (as far as testing them out.) We just won’t accept a worn pair if that makes sense. As far as a defective pair, we would certainly make that right for you!”

So I read that to mean that you can wear the shoes in your home all day long to test them out, and still return them for free.

Wear them outside for an extended period of time and scuff the soles and they might not take them back.

What If I’m Returning a Gift?

When returning a gift, be aware that you’ll have to settle for merchandise credit to be used toward a future purchase.

Also, when returning something bought with a DSW Rewards certificate you’ll be refunded only the final purchase price.

What About Canadian Orders?

You cannot return orders made at a DSW Canada store or website to a U.S. store or website.

You must visit www.dswcanada.ca or contact a DSW Canada store to make an exchange or return happen.

Ask the Reader: What’s been your experience with the DSW return policy?


By Kyle James

Photo by Mike Mozart.

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Darlene Cave

I bought a pair of Birkenstocks size 9 Too big sent them back for a size 8 I was charged for the shoes when I bought them and then charged again when I sent them back to exchange

Rar

Question. What did you mean by final purchase price if you returned a purchased that was purchased with rewards?

Marie

I’ve not been receiving Fed Ex return shipping labels with my recent online orders!!

Brad Bustet

I did not get one with my last order either.

Haley

This might be a complicated question to ask but I’m new with after pay. This is literally my first time using it & im still trying to figure it out. So buying a pair of shoes at DSW with afterpay & wanting to return them back to the store but not wanting to have to mess with the whole mailing them back. I just want to simply walk into the store to return them. How does that work after using afterpay? Or what about just going into the store & doing an exchange?

Jayyy

Hi, you can take them back to the store and they will return them for you. You’ll get an email confirmation shortly letting you know your return was processed. Then Afterpay will send you an email confirming the same and showing you what you refund will be- that comes in a couple days or so. It will also show you that all of your future payment have been cancelled.

Brad Bustrr

I had a problem with a order online and was talking to a agent. They name was Adrian, very rude and did not want to help in anyway. I wanted a refund because I couldn’t find my purchase order or receipt. It was supposed to be 20% off and I wasn’t sure it go applied. She told me she couldn’t help and terminated the conversation. When I got a notice to print conversation it had been deleted. It said unable to retrieve. She was just a lazy, rude and definitely not a customer service representative. All she told me was you will get a receipt with your order and if something is wrong you can get it fixed then.

Brad Buster
Edmond, Oklahoma.

Harley Puff

My exchange fedex shipping label asks for a RMA number. How do I get that? If ts on my aperwork that is already sealed and ready to call fed x

Sue B

Do I have to call fed ex?

Barbara

I purchased a pair of Adidas sneakers a few months back washed them and the sneakers now have stains that were not present before putting them in the wash. I called Adidas they referred me back to DSW to return them. Will I get a full refund or exchange for exact item?

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