Nike Return Policy: Get Your Questions Answered and Your Money Back

Updated August 21, 2020 by Kyle
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“Just Do It” has been a popular Nike slogan for years. But what happens when you DON’T want to “Do It” and would rather return your Nike shoes, apparel, or workout gear? Like most return policies, the Nike return policy has some caveats and quirks that need to be answered which is what I’ve done below. Hope this helps you out so you can “just do your return” and get on with your life.

Nike Return Policy: Get Your Questions Answered and Your Money Back

How Many Return Days Does Nike Allow?

30 days.

You have 30 days to return items you bought from a Nike Store or from Nike.com.

You can double this policy to 60 days by registering to become a NikePlus member for FREE.

What If I Lost My Receipt?

If you don’t have your receipt you still have options, especially if items are not worn or laundered.

Just bring them back and you’ll get store credit for the current selling price.

Keep in mind that manager’s approval will be necessary so be sure to give yourself ample time to make the return happen.

See Also: Here’s Exactly How the Zappos Return Policy Works

Can I Return Shoes That I’ve Worn?

YES.

As a matter of fact, Nike encourages you to take your shoes for a “trial run” and if you’re not completely satisfied they’ll give you a FULL refund.

This applies to ALL items, not just shoes.

What Happens After 30 Days?

You can still return stuff to Nike after 30 days but it must NOT be worn or washed.

So the question then becomes how much longer than 30 days is allowed?

Well, according to this Reddit thread some shoppers have returned stuff that was over a year old.

Keep in mind that your mileage will vary by store and it comes down to the discretion of the manager if they’ll accept the return or not.

Be polite and you stand a great chance for success.

Should I Return Nike Stuff to Store of Purchase?

If you didn’t buy from Nike.com or a Nike Store it’s highly recommended that you return items to where you bought them.

This is because many stores have a return period longer than Nike’s standard 30 days.

See Also: The 8 Best Return Policies in the Known Universe

What About Stuff Bought at Nike.com?

To initiate a return for an item bought from Nike.com you’ll want to visit their online Return Center.

You’ll essentially use the return label that came with your order, box up your stuff, and drop it off at a UPS location.

If you don’t have a return label you can have one emailed to you or you can even download it.

If you want to exchange an item you’ll have to call them at 1-800-806-6453 or take the item to your local Nike store.

Who Pays Return Shipping Fees?

You’ll be stuck paying the return shipping charges UNLESS you’re a Nike Plus Member in which case Nike pays them.

Any Return Policy Exceptions?

Yes there are 3 exceptions to this policy:

  • Gift Cards – All sales are final.
  • Items Marked as “Nonreturnable” – Self-explanatory.
  • Items with Specific Guarantees – Some Nike products have guarantees or warranties that are item specific.

Check the label, hang tag, or warranty card for details if you’re unsure.

Is Their a Holiday Return Extension?

Yes, and it’s fairly generous.

All orders placed between November 1st and January 6th come with an extended 60-day return window.

What About Items Bought at The Nike Factory Store?

The same return policy exists at Nike Factory Stores and manager’s approval will be needed when returning items without a receipt.

Be aware that some Factory Store items could be marked as final sale and cannot be returned.

BONUS: Don’t Forget About Nike’s 2-Year Manufacturer Warranty

Nike Manufacture Date

If your Nike shoes are starting to fall apart within 2 years of the “manufacturer date” you stand a great chance of getting a FREE replacement.

To check when your shoes were made take a look at the tag and you’ll notice 2 dates.

The date on the left is when they were ordered by the retailer, and the date on the right is when they were actually manufactured.

It’s the date on the RIGHT that determines your 2-year return eligibility.

Keep in mind that normal “wear and tear” does not make you eligible for a new pair of Nike kicks.

There has to be what Nike deems a defective shoe.

They keep their language fairly vague on what the consider defective on purpose as they don’t want consumers gaming the system.

But it’s definitely worth a shot if you feel your Nike shoes should have held up better.

Ask the Reader: What’s been your experience with the Nike return policy? Anything else I should add to this post? Let me know in the comments, thanks.


By Kyle James

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