Old Navy Return Policy: Here’s Exactly How It Works

May 22, 2019 by Kyle
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The Old Navy return policy seems fairly straight forward at first glance. But when you start to delve into the details you quickly realize it has some nuances to it. Let’s take a deep-dive into their return policy and get all your burning Old Navy questions answered.

Old Navy Return Policy

How Many Return Days at Old Navy?

You have exactly 45 days from date of purchase to return stuff to Old Navy.

The same goes for Gap and Banana Republic.

What Happens After 45 Days?

If you try to return something to Old Navy (with your receipt) after your 45-day return window, you’ll be stuck with store credit.

BUT…this is completely at the manager’s discretion, meaning you could potentially be out-of-luck.

Hopefully Old Navy still has the item in-stock as you’ll stand a greater chance of success that way.

The current selling price is what you’ll typically get in merchandise credit.

Can Clothing Be Worn?

Clothing has to be in UNWORN and UNWASHED condition to be returned.

They will not take back any items that have been worn or washed UNLESS they are defective.

See Also: Is Old Navy’s Coupon Policy Bad Customer Service?

Do I Need My Receipt?

Typically YES….but there are some cases where you don’t need your receipt.

This is especially true if you’re exchanging an item for a different size or color. No receipt is required if the item is still in new condition.

If you lost your receipt and want a refund, Old Navy can usually look up your order via your credit or debit card.

If they find NO evidence of your purchase, you’ll be stuck with store credit at the current selling price of the item.

If you try to return an item without a receipt, and they don’t currently sell the item, they’ll tell ya to pound sand.

Are Clearance and “Final Sale” Items Returnable?

Clearance items are returnable but final sale items are NOT returnable.

Can I Return Stuff Bought Online to a Store?

YES, absolutely.

As a matter of fact this is the best way to avoid having to pay return shipping fees.

Just the bring the item(s) back to any Old Navy with your packing slip.

Does Old Navy Track My Returns?

When you make a return without a receipt they will ask for a photo ID.

They use your information to track your returns to make sure you aren’t taking advantage of their policy.

To many “No Receipt” returns at Old Navy and they can ban you from future returns.

Can I Return Gifts for Cash?

No, you cannot get cash for gift returns.

You’ll have to settle for store credit. This applies to returns with and without a gift receipt.

Be prepared to show a valid photo ID for them to process your gift return.

How Do I Return Items Online?

When your online order gets delivered take notice of the invoice slip.

This invoice has a section for returns that you’ll need to fill out and follow the instructions.

BUT…an even easier way is to check out their Online Portal for returns that will quickly guide you through the process and help you print out your return shipping label.

Be aware that you’ll be stuck paying the return shipping charges so it’s always smart to return items in-store when you can.

Can I Return Old Navy Items to Gap or Banana Republic?

No.

You must return items back to the brand where they were originally purchased.

What About Holiday Returns?

Old Navy has a nifty little holiday return policy that you should be aware of.

All items bought between November 1st – December 24th can be returned up until January 15th or 45 days of purchase, whichever is later.

Ask the Reader: What’s been your experience with the Old Navy return policy? Any tidbits that I may have missed?


By Kyle James

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