Amazon Sent Me a $339 Item I Didn’t Order…What Happened Next is Crazy

Updated June 30, 2020 by Kyle
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Have you ever had something show up at your door from Amazon.com, or another site, that you didn’t order? If you have, it can be a bit of head-scratcher. This happened to me last week when we received an item that Amazon sells for a whooping $339.

I knew I couldn’t just keep it without contacting Amazon first as I figured someone had paid for it and was wondering when it would be showing at their front door. Here is how the whole thing went down and what Amazon told me to do with the expensive item…

Amazon Wrong Item

Huge Box Shows Up at My Door

So last week, a big ol’ Amazon box shows up at our front door and my son tears it open thinking it’s his new school backpack. To his surprise, and disappointment, the box contained a VERY expensive BIG brown comforter set for a full-sized bed.

We all scratched our heads and tried to figure out if my wife ordered it, or maybe it was a gift from someone?

We don’t have a full-sized bed in our home so we were quite perplexed. Once my wife got home, she was equally confused and had no idea why it showed up.

See Also: 6 Brilliantly Slick Ways to Get Amazon Prime for Free

Amazon Has No Record of the Order

So I took to the inter-webs and logged into our Amazon account to see if there was any record of the comforter set. Nada.

So I hit up Amazon live chat and explained the situation to the operator. The only record of the order I had was the UPS sticker on the front of the box as it showed up without a packing slip.

After snapping a pic of the label and getting it to the Amazon rep, she could not find any record of the order anywhere in their system.

What Amazon Told Me To Do

“Keep it.” Yes, Amazon told me to keep the $339 comforter set. Since they had no record of the order, and thus couldn’t create a return label so I could return it, they simply told me it was mine.

But I was like, “I didn’t pay for it” and they were like, “Nothing for you to worry about, I will going to leave a note on your account” in case someone claims the bedding set at which point they’ll offer a refund or replacement.

I figured they’d thank me for my honesty and politely ask me to return it. I guess that’s more of a pain-in-the-ass for them than it’s worth. I wonder at what price point they’d ask me to return the item? $500, maybe $1,000? Anyone know?

See Also: 8 Awesome Ways to Score Free Amazon Gift Cards

The most amazing part of this whole dealio? A quick Amazon search shows this comforter set is being sold for $339. I guess I’ll put it up for sale on eBay unless you know someone who may be interested?

I plan to donate the money earned from the sale to charity. Below is the transcript of my chat session with Amazon and details how the whole thing went down…

Amazon Chat Session

(Update 1/11/20) – According to this LifeHacker article, scammers could be sending you stuff you didn’t order as a way to steal Amazon boxes from your porch once they get delivered.

Apparently they use your old credit cards on your Amazon account to make it happen then swipe the stuff before you get home from work or brazenly take them while you’re home.

This could be worth a look if you think your account has been hacked recently.

See Also: Did Your Amazon Account Get Hacked? 6 Things To Do Immediately

Ask the Reader: Have you ever had a package show up at your front door that you didn’t order? How did you handle it, and if you contacted the company, what was their response?


By Kyle James

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archshrk

I had an order of nail polish delivered to me that I didn’t order. Amazon said keep it but neither my wife or I wanted it so I gave it to a friend. Upon further inspection, I found another label underneath mine and found the person on Linkedin and asked if they were missing it (my thought was it was actually a reused box someone mislabeled).

Turns out they had ordered it from amazon but it never showed up so Amazon sent them a replacement. At the same time, I never got the grip tape for my stairs and Amazon had to resend that to me. Eventually, the original tape showed up so I got two rolls for the price of one.

Seems the label maker had simply messed up and applied two different labels to the same box.

Denise

I had an item show up at my house addressed to my friend who does not live with me nor does he have or never had an Amazon account
He will be contacting Amazon

Suzanna

This has happened to me as well – I received a vitamin supplement I didn’t order and don’t want.
Can’t find out where it came from, other than the North Las Vegas fulfillment center. The same item was sent twice. I certain don’t want it to be charged to me, yet the Amazon chat assistant says”don’t worry about it “

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