Since CVS Pharmacy sells so many different products their return policy can be REALLY confusing. From food to prescription & non-prescription drugs to a variety of household goods, it can be VERY overwhelming trying to figure out what can be returned and what you’re stuck with. It’s with this in mind that I wanted to do the research and figure out exactly how the CVS return policy works, I hope this article helps you out.
1. How Many Return Days Does CVS Give Me?
CVS gives you exactly 60 days from date of purchase to do a refund or exchange.
For the most part you can return any non-prescription product for 60 days.
They will return the money back to your original form of payment.
2. Are There Any Exceptions to 60 Days?
All non-prescription items at CVS (that are eligible for a return) must be returned within 60 days.
3. Are There Any Items That CAN’T Be Returned?
Yes, glad you asked…
Gift cards – This one makes sense, only buy what you need.
Prepaid cards – Includes calling cards and Visa gift cards.
Phone cards – Do people still buy these? They must.
Some health care items – Not sure which items can’t be returned, ask when checking out to be sure.
Personal care products – Includes feminine hygiene, pregnancy tests, drug tests, ear care, foot care, and eye care products.
Prescriptions bought online – These cannot be returned to a physical CVS Pharmacy. You need to call CVS at 1-888-607-4287 to discuss your options.
Special-order items – This includes footwear, motorized scooters, and lift chairs. You cannot return them to a brick & mortar CVS location.
Instead, CVS asks you to all Customer Care at 1-888-607-4287 for help with these special-order returns.
4. Do I Need My Receipt?
CVS asks you to hold on to your receipt as it will make your return quick and easy.
If you don’t have your receipt you STILL have options.
Specifically, you can return the unopened item for an exact exchange or for store credit.
Be prepared to show a valid photo I.D. as CVS tracks your “receipt-less” returns and will ban you from future returns if they think you’re taking advantage of their policy.
When you make a return without a receipt you’ll be given the lowest advertised price of the item during the past 60 days.
5. Can Items Be Opened or Used?
It’s recommended that items be unopened and unused but it does NOT appear to be a deal-breaker.
CVS leaves the door open when it comes to returning these items as their website says “they may be denied a refund or exchange”.
Bottom-line? Give it a try, you have nothing to lose, especially it the product is faulty or broken through no fault of your own.
6. What About Returning Prescription Items?
They don’t give a blanket YES or NO answer to this question on their website.
Instead they ask you to call them at 1-888-607-4287 to discuss the matter when dealing with prescription meds.
7. Can I Return Food That’s NOT Opened?
There is no “official” policy on returning food or dairy products to CVS, either opened or unopened.
So I decided to call CVS Corporate and ask the question.
After being placed on hold because the lady didn’t know the answer, she came back on and said it’s up to the manager’s discretion as to whether they’d take back food items.
She did tell me that I would need my receipt, and the item could NOT be opened on tampered with.
So I’m guessing if the food item does not need refrigeration, and was bought a day or two before, you stand a pretty good chance of getting a refund.
8. What About Returning Pharmacy Items?
Let’s start by saying that all CVS Pharmacy Brand products come with a 100% satisfaction guarantee promise.
This means you can bring the item back within 60 days, opened OR unopened, and get a FULL refund on the purchase price. No questions asked.
Bring in your receipt as well.
You can also return these items via the mail by calling CVS at 1-888-607-4CVS and they’ll get you setup on how to do the mail-in return.
All other non-prescription pharmacy items can be returned within 60 days but they MUST be unopened.
9. Can I Return Items Bought from CVS.com?
You can indeed return stuff bought online to ANY brick & mortar CVS location OR via the mail.
To return something via the mail, CVS asks you to call them at 1-888-607-4CVS beforehand to make sure you’re credited properly.
10. What Happens If I Bought the Item with PayPal?
When returning an item you originally bought online with PayPal you’ll have to settle for store credit.
If you want the refund sent back to your PayPal account, CVS asks you to call them at 1-888-607-4287 to make it happen.
Bonus Tip: Beauty Items Also Come With 100% Money Back Guarantee
Doesn’t matter if they’re used or not, you can bring them back and get a FULL refund.
Makes for a great way to “try out” new beauty items knowing you can bring them back if you don’t like them for ANY reason.
Ask the Reader: What’s your personal experience with the return policy at CVS? Let me know in the comments, thanks.
By Kyle James