CVS Return Policy: 10 Things You Need To Know To Clear Things Up

Updated April 20, 2022 by Kyle

Since CVS Pharmacy sells so many different products their return policy can be REALLY confusing. From food to prescription & non-prescription drugs to a variety of household goods, it can be VERY overwhelming trying to figure out what can be returned and what you’re stuck with. It’s with this in mind that I wanted to do the research and figure out exactly how the CVS return policy works, I hope this article helps you out.

CVS Return Policy: 10 Things You Need To Know To Make Life Easy

1. How Many Return Days Does CVS Give Me?

CVS gives you exactly 60 days from date of purchase to do a refund or exchange.

For the most part you can return any non-prescription product for 60 days.

They will return the money back to your original form of payment.

2. Are There Any Exceptions to 60 Days?


All non-prescription items at CVS (that are eligible for a return) must be returned within 60 days.

See Also: Walgreens Return Policy: Here’s Exactly How It Works

3. Are There Any Items That CAN’T Be Returned?

Yes, glad you asked…

Gift cards – This one makes sense, only buy what you need.

Prepaid cards – Includes calling cards and Visa gift cards.

Phone cards – Do people still buy these? They must.

Some health care items – Not sure which items can’t be returned, ask when checking out to be sure.

Personal care products – Includes feminine hygiene, pregnancy tests, drug tests, ear care, foot care, and eye care products.

Prescriptions bought online – These cannot be returned to a physical CVS Pharmacy. You need to call CVS at 1-888-607-4287 to discuss your options.

Special-order items – This includes footwear, motorized scooters, and lift chairs. You cannot return them to a brick & mortar CVS location.

Instead, CVS asks you to all Customer Care at 1-888-607-4287 for help with these special-order returns.

4. Do I Need My Receipt?

CVS asks you to hold on to your receipt as it will make your return quick and easy.

If you don’t have your receipt you STILL have options.

Specifically, you can return the unopened item for an exact exchange or for store credit.

Be prepared to show a valid photo I.D. as CVS tracks your “receipt-less” returns and will ban you from future returns if they think you’re taking advantage of their policy.

When you make a return without a receipt you’ll be given the lowest advertised price of the item during the past 60 days.

See Also: The 8 Best Return Policies in the Known Universe

5. Can Items Be Opened or Used?

It’s recommended that items be unopened and unused but it does NOT appear to be a deal-breaker.

CVS leaves the door open when it comes to returning these items as their website says “they may be denied a refund or exchange”.

Bottom-line? Give it a try, you have nothing to lose, especially it the product is faulty or broken through no fault of your own.

6. What About Returning Prescription Items?

They don’t give a blanket YES or NO answer to this question on their website.

Instead they ask you to call them at 1-888-607-4287 to discuss the matter when dealing with prescription meds.

7. Can I Return Food That’s NOT Opened?

According to their policy, you cannot return food products, doesn’t matter if they are opened or not.

I’m waiting for confirmation on this from a CVS representative.

8. What About Returning Pharmacy Items?

Great question.

Let’s start by saying that all CVS Pharmacy Brand products come with a 100% satisfaction guarantee promise.

This means you can bring the item back within 60 days, opened OR unopened, and get a FULL refund on the purchase price. No questions asked.

Bring in your receipt as well.

You can also return these items via the mail by calling CVS at 1-888-607-4CVS and they’ll get you setup on how to do the mail-in return.

All other non-prescription pharmacy items can be returned within 60 days but they MUST be unopened.

9. Can I Return Items Bought from

Yes, you can return stuff bought online to ANY brick & mortar CVS location OR via the mail.

To return something via the mail, CVS asks you to call them at 1-888-607-4CVS beforehand to make sure you’re credited properly.

10. What Happens If I Bought the Item with PayPal?

When returning an item you originally bought online with PayPal you’ll have to settle for store credit.

If you want the refund sent back to your PayPal account, CVS asks you to call them at 1-888-607-4287 to make it happen.

Bonus Tip: Beauty Items Also Come With 100% Money Back Guarantee

Doesn’t matter if they’re used or not, you can bring them back and get a FULL refund.

Makes for a great way to “try out” new beauty items knowing you can bring them back if you don’t like them for ANY reason.

Ask the Reader: What’s your personal experience with the return policy at CVS? Let me know in the comments, thanks.

By Kyle James


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I just returned a pharmacy item I purchased, and when I got home to open the bottle, the security seal was nowhere to be found. Naturally, I’m not putting that in my body, so I went to exchange. I couldn’t exchange, so I asked for store credit to go get another bottle, they wouldn’t do that, only refund to my card. That annoyed me.


Just, 🤔 What was the issue,with how you recieved your Refund?
Store Credit 🚫NO CHOICE🚫 to spend ELSEWHERE only @CVS vs still getting refunded but, just back on your card? ✔CHOICE ✔⭐ FREEWILLING to purchase ELSEWHERE?

Rachel Pickens

??? Eh so you got your money back an your still not happy 🤔 some people 😜


Absolutely horrible. I went to return lights that I purchased online. The cashier told me she did not have barcode. I presented her w online. She calls the manager. He told me I had 2 options, wait for the XMAS lights to go back to regular price? Really, no one carries XMAS products after XMAS or send back by mail. Did not give me a number, nor an email. I go online and I am giving another number to call EVERYONE else gives you a label or a direct shipping address.

On 11/12/2021, I purchased a mouthwash and a Neutrogena set from cosmetics. The Neutrogena set package was open and it had one item only not 2. I called and called the online number for CVS, got passed around from person to person, phone got disconnected. Yesterday, I told the CVS Store Manager what happened. I have the CARE pass, buy often at CVS. He ignored me and offer no solution. I am cancelling my Care Pass and moving back to Walgreens where I have never ever ever had an incident, on the contrary, everyone is sooh kind and professional.
Ruth A. Francis


I bought a few beauty items that did not look good on me, so I decided to return them. I went to the store where I purchased the items with my receipt. I was told by the manager that they do not accept returns on make up.
This was a direct contradiction to what was stated in their policy.
When I called customer service the agent said that return of the items depends on the manager of the store. That is something that I I I did not see in their policy and the customer service person could not explain it.