Just, 🤔 What was the issue,with how you recieved your Refund?
Store Credit 🚫NO CHOICE🚫 to spend ELSEWHERE only @CVS vs still getting refunded but, just back on your card? ✔CHOICE ✔⭐ FREEWILLING to purchase ELSEWHERE?

That’s not true, Cheryl-CONTACT CVS CORPORATE & FILE A COMPLAINT-The ‘NO QUESTIONS ASKED’ MAKEUP RETURN POLICY (implemented at most major drugstores a decade or so ago so that drugstores could compete with high end department stores where potential customers have always been able to try makeup on before purchasing) IS NOT AT THE DISCRETION OF EACH CVS MANAGER-THIS POLICY THAT HAS GREATLY BENIFITED ALL SORTS OF MAJOR DRUGSTORES NATIONWIDE IS A CVS STATEWIDE POLICY-PERIOD!!!

I recently got treated like crap by a brand new to me CVS manager because I had the utter audacity to return a makeup item for which I’d received extra bucks that I’d spent=I honestly wished I hadn’t received any extra bucks that (as you well know) are constantly being offered on makeup purchases. When I apparently committed the crime of the century via immediately (because I was in the store, needed to buy something else, and far too often end up not using my earned extra bucks before they expire) spending my $5 extra bucks on the same day I’d purchased two Revlon lipsticks, I’d honestly thought I’d be keeping both lipsticks (one that was a Christmas present for my mom whom I knew would want the lipstick she’d been wearing for over a decade).

The reason I ended up returning the Revlon lipstick I’d purchased shortly before Christmas was because after Christmas, I ended up purchasing two different Revlon lipsticks I liked much better, received extra bucks on (that I spent) & fully intended to keep. 

I didn’t have a problem with this manager’s policy of subtracting the $5 from my return of the Revlon lipstick I’d purchased for me when I bought my mother’s usual Revlon lipstick for her=It was this manager’s shocking to me attitude that caused me to not even wait until I got home before contacting the complaint department you reach by saying ‘complaint’ when you call the 800 CVS number. The customer service rep I spoke with for quite some time was very empathetic & told me I would receive a call back from CVS corporate within two business days. I’d been shopping exclusively at this CVS for several years and at all different CVS pharmacies (including in other states) for decades! *It’s not my fault I receive extra bucks on makeup items I might end up returning. The first words to me out of this manager’s mouth were an accusatory, ‘WHERE ARE YOUR EXTRA BUCKS YOU RECEIVED FOR THIS PURCHASE’? I was completely taken aback and replied, ‘I spent them’. She actually asked me why I’d spent my extra bucks when I knew I might return the lipstick, Cheryl? I couldn’t believe it. I couldn’t believe this woman was treating me like a criminal-was completely alienating me over a $5 coupon-over me NOT BEING OMNISCIENT-not thinking I might end up returning a lipstick color I’d purchased, liked, and not returned several years beforehand. This manager made me feel super uncomfortable. She put me-who unbeknownst to her was a long time, good, customer at this CVS where she’d been manager for a year-completely on the defensive, and while vowing to myself to never step in this store again if I knew she was working that day told her that they don’t usually ask for extra bucks back. She retorted back, ‘YES THEY DO’.

She’s wrong, Cheryl. Maybe her store does it that way but-in my long-time experience-most CVS stores do not do it that way. I wasn’t some bum off the street-wasn’t even remotely somebody they knew had a reputation for returning items for which I’d received extra bucks. (I hadn’t purchased new makeup in years but ‘in general’ rarely returned anything I bought at CVS). As far as I’m concerned, CVS SHOULD subtract earned extra bucks if you return the item for which you earned extra bucks, but despite what this manager insisted to the contrary, that’s not what CVS cashiers ever do=In fact, many years ago, I returned an item to a different CVS and when I asked the cashier if he wanted the still attached extra bucks coupon at the bottom of receipt he quickly replied, ‘No-keep it’. He didn’t subtract the extra bucks from my return and he didn’t want the extra bucks back. My local CVS has every right to run things differently than have most of the CVS pharmacies I’ve shopped at since the Extra Bucks program first came into being, but the employees working at my local CVS don’t need to ever treat me or anybody else like a criminal!

This manager even asked me for my license and debit card-neither that I’d ever needed for any return for which I had a receipt. I might not have had my license with me-then she would have added insult to injury by not accepting my return and forcing me to come back! This was all taking place while the line was being held up. If my refund was going back on the same card with which I’d purchased the item I was returning and she was deducting the $5 from my refund why did she need both my debit card and my license that I had to take time to locate in my purse? When I asked her why she was asking me for all this stuff I hadn’t needed to provide for any other returns I’d ever made to CVS all she kept repeating to me was that it was because (crime of the century-remember) THE EXTRA BUCKS COUPON WAS NOT ATTACHED TO MY RECEIPT!!!

What you went through at your CVS was not right and neither was what I went through at mine. CVS is a major company located nationwide, and regardless of what that phone rep told you, my common sense tells me that each CVS manager is not allowed to make his/her own rules: There are plenty of other pharmacies you & I can go to for our makeup needs, Cheryl, and all the major pharmacies (RITE AID, for example) intentionally CHOSE to implement that pretty darn awesome unless you’re forced to deal with UNECESSARY crap like this new to me CVS manager recently put me through ‘NO QUESTIONS ASKED’ makeup return policy many years ago!