Dillard’s Return Policy: It’s NOT Great…Here’s Everything You NEED to Know

Updated May 25, 2023 by Kyle
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Dillard’s is considered a top fashion retailer that provides a wide variety of products. However, whether you’re second-guessing your in-store purchase or don’t like how your online order looks in person, you can still return these items by following Dillard’s return policy, but be warned, it’s pretty darn strict. Discover the exact return requirements, some of which are VERY crappy, that you need to know about their return policy to get the most out of your refund below.

Dillard’s Return Policy: Everything You NEED to Know

How Many Return Days Does Dillard’s Allow?

30 days.

You only have 30 days from when you purchased the item at Dillard’s to return for a full refund.

30 days is NOT a lot of time compared to the competition, who typically offer between 60 – 120 days to make a return.

Any Items That I Can’t Return?


Some items are absolutely non-refundable or returnable at Dillard’s and makes their return polices one of the worst in the retail clothing space.

This includes the following:

– Clearance Items: You CANNOT return anything marked down 65% or more.

So be VERY careful buying clearance items, especially from their website, as you CAN’T return stuff if you get it delivered and don’t like it.

Also, if the clearance item has a defect or flaw, you’ll have to try and get an exchange or refund from the manufacturer which becomes a major pain in the butt.

– Items on Sale: Anything that has an additional discount on top of the sale price, is NOT returnable. (i.e. if the item was marked down at 10%, and there’s a limited-time additional 30% off sale)

– Personalized Items: Anything that has your initials added to it or has any writing, embroidery, or engraving on it.

You also cannot return any items that are not in the same condition as when you bought the item (i.e. the item cannot be worn, laundered, damaged, etc.).

Items must be returned in their original, unused condition, with their original tags still attached.

However, if there was a defect caused by the manufacturer, then you CAN still return the item.

See Also: Macy’s Return Policy: It’s Quite a Bit Better Than Dillard’s

Do I Need My Receipt?


You need either your original receipt or the Dillard’s proof of purchase label to be able to make a return.

If you lost your receipt, try contacting Dillard’s directly and they may be able to use your credit card to find your proof of purchase.

Can I Get Store Credit if I Lost My Receipt?


Unfortunately, it doesn’t appear you can receive in-store credit if you want to make a return, but don’t have the receipt.

Like I mentioned above, if you don’t have your receipt, you can try calling Dillard’s customer service to see if they can use your phone number or credit card information to try and look up your order; however, this is not a guarantee.

Can Items Be Worn and Still Be Returned?


Items must be unused and unlaundered to receive a full refund.

Do Tags Have To Be Attached?


The original Dillard’s tags that were attached when you purchased the item must still be attached when making the return.

See Also: Nordstrom Return Policy: It’s WAY Better Than Dillard’s Policy

Is There a Dillard’s Holiday Return Policy?


Dillard’s doesn’t appear to have any special holiday return policy.

Therefore, be aware that Dillard’s 30-day return time frame still stands, even if you bought items in and around the holiday season.

How Do I Make an Online Returns?

If you don’t want to return your items in-store, you can still make returns online.

Follow these simple steps to return your Dillard’s order online:

1. Go to Dillard’s Returns page and select whether you want to “Print a Return Label” (only for purchases made online) or “In-Store Purchase Return Label” (only for in-store purchases).

2. Fill out the provided fields. If you are returning an online purchase, you’ll need your order number and phone number. For items bought in-store, you’ll need your original receipt.

3. Print out the return label.

4. Package all your return items in a box, seal them, and attach the return label.

5. Drop off your package at a nearby post office.

Because it will take some time for Dillard’s to process your return request, expect to receive your refund within about a week after you shipped your return package.

Is There a Return Shipping Fee?


There is a return shipping fee of $9.95 to ship back the Dillard’s items you’d like to return.

This shipping fee is for the return shipping label, so if you’re looking to get back your full refund value, consider making your returns in-store if you have a Dillard’s nearby.

How Do I Return a Gift Without a Gift Receipt?

You can return gifts at any Dillard’s store and will receive a gift card for the value of the gift you are returning.

Ask the Reader: Have you ever had any problems returning something to Dillard’s? What was the problem and how was it resolved?

By Kyle James


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