Michaels Return Policy: Get Crafty and Shop Smart

Updated December 1, 2023 by Kyle James

The Michaels return policy details are worth knowing if you’re into arts and crafts. Having grown up in a “craftsy” home, I know how expensive supplies can be. I also know that it’s common to overbuy in case of emergencies or to save a possible trip later. Thus the need to return stuff arises frequently, at least it did for my Mom when I was a kid. It’s with this in mind that I break down Michaels policy so you can plan accordingly. Here’s everything you need to know.

Michaels Return Policy: Here's What You Need to Know To Get Crafty

How Many Return Days Does Michaels Give Me?

60 days.

You get exactly 60 days to make a return to Michaels, down from 180 days that they offered for years.

Pretty darn generous return policy has gotten a little stricter.

What Happens After 60 Days?

Michaels will give you store credit for the full purchase price once you’ve passed your 60 return days.

Are There Exceptions to the 60 Days?

Yes, glad you asked. These items have exceptions…

Cricut Products – Items MUST be unopened, have a valid receipt, and you can only get an exchange.

From commenter Allan, if your Cricut machine stops working you’re going to have to deal with the manufacturer, not Michaels. Even if it’s a brand new item and you just got it home.

Gift Cards & Prepaid Cards – These are NOT returnable or exchangeable.

Items Returned Without a Receipt That Are Now Clearance – Unfortunately, if the item in question has moved to “clearance” within Michaels inventory system you’re not eligible for a refund of ANY kind.

Custom Framing – You have 14 days from the date you pick up your custom framing to have it reworked to your satisfaction. You must bring them back to the same Michaels location where original work was performed.

Tutorial Classes – Classes are refundable up to the date when the class is set to start. Refunds must be done in-store only.

See Also: Save 15% Off at Michaels If You’re a Teacher – Here’s How

Can Items Be Opened or Used?

For the most part, NO.

Items need to be in their unused original packaging to be returnable.

The only exception to this policy involves items that are defective. They’ll take those back in used or opened condition.

What If I Don’t Have My Receipt?

You’re probably NOT out of luck.

In most cases, Michaels can look up your purchase and refund your money.

They’ll try to use your credit card, debit card, or rewards number to find it.

If they CAN’T find any evidence of your purchase, Michaels will give you store credit for the lowest price in the past 90 days.

If this happens to you, be prepared to show a valid photo I.D. which is used for fraud prevention and refund authorization.

See Also: Etsy Return Policy: Finally…Here’s Exactly How It Works

Can I Return Online Purchases In-Store?

YES, absolutely.

You can return items within 60 days via the mail or at your local Michaels brick & mortar location.

If you want to return items bought online via the mail you’ll need to call them at 1-800-MICHAELS.

A rep will walk you through the process.

Who Pays the Return Shipping Charges?

If the item is NOT defective you’ll be charged for return shipping fees.

Avoid this fate by returning the item to your local Michaels location.

If the item IS defective, then Michaels will pay for the return shipping.

Is There a Separate “Holiday” Return Policy?

No, the Michaels return policy is the same all year-long and does not change in November or December.

See Also: Target Return Policy: Smart Hacks Worth Taking Advantage Of

Can You Return Clearance Items?


Effective November of 2002, all clearance items are considered FINAL SALE and not returnable or exchangeable.

Can I Exchange Items In-Store?

No, oddly enough Michaels does NOT allow exchanges.

The workaround is simply to return the item and re-buy it. This is also a smart idea when the price of an item drops. You might as well get the lower price, especially on significant purchases.

Ask the Reader: Have you ever used the Michaels return policy? Was it a fairly straight-forward process?

By Kyle James


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After I visited store #2027in offalon, mo on 3-5-2019 I was doing a return. I didn’t have all of my receipt and the cashier refused to do the return. She was very rude to me. She wouldn’t even give me store credit. I showed her that the item was still in her store and on an end cap. She still refused to take care of me. I use to work retail. And in my book she needs to be reported. I will never go back to that store again. Thank you for your time.


When you return an item that you bought online, do you also get the shipping fee refunded back to you?

Donna Limback

So if I have a receipt I can return a clearance item?


What if it was an unpakaged item and the tag was removed

Allan Green

So Micheals Canada, and a bit of a unique situation. Bought a Cricut Nov 2018 for my wife for Christmas. As we were doing renovations, it sat on the shelf until just few weeks ago. Trying to cut some simple vinyl letters, and it will only get about 8 – 10% into the cut and looses communication. Ipad, Iphone, 2 laptops both USB and Bluetooth, and a 3rd desktop all the same. Have been working with Cricut online for a week, with no success. Went to store today, and they said all Cricut issues even on brand new items have to go through manufacturer. I guess moral of the story is dont buy your cricut machines at Micheals.


Michaels’ return policy on their website says 60 days. This article says it was updated 4/1/2021 – was this missed? Or am I missing something?