The Ross return policy can be a little confusing. Especially if you lost your receipt or you’re outside the return window that Ross gives its shoppers. In this article I’ve attempted to answer all your burning questions and even provide some insider tips that’ll make your next return at Ross a breezy.
How Many Return Days Does Ross Give Me?
Ross gives you 30 days from the date of purchase to return items.
Your refund will be processed via your original payment method.
You DO NOT need to return items to the same Ross store where you bought them.
What Happens After 30 Days?
If you try to return something after 30 days you’re NOT completely out of luck.
You can bring it back, you’ll just have to settle for store credit or an even exchange.
Do I Need My Ross Receipt?
Yes, hold on that receipt.
You can return items without a receipt but you’ll get store credit for the current selling price of the item.
Be prepared to show a valid photo ID when making a “no-receipt return”.
Ross uses a 3rd party refund verification system and tracks your returns by using your ID.
If you abuse the system or make too many return without a receipt, your return WILL be declined.
Can Items Be Worn or Used?
Items returned to Ross must NOT be “used, worn or altered” in any way.
They need to have the original tag attached as well. Items returned without a Ross tag are very hard (if not impossible) for employees to process.
If you removed the tag, bring it back and they can re-attach it for you.
Can I Return Online Purchases In-Store?
The Ross website does NOT sale anything and essentially acts only acts as a Store Locator.
Any Exceptions to their Return Policy?
Yes, there are a few exceptions.
- Fine Jewelry: Same 30-day policy but jewelry must have original tags attached and be accompanied by your receipt. Also, you can only return jewelry to a Ross store that has a jewelry department.
- Swimwear & Lingerie: Same 30-day policy but bathing suits and lingerie must have original tags attached and be accompanied by your receipt.
- Software: If you open software bought at Ross you cannot return it unless it’s defective, in which case you can only exchange it.
I’ll keep this list updated in case new items are added to their exceptions list.
What About Returning Items Bought With a Check?
If you want a cash refund, you must wait 5 business days for the check to clear.
Can I Return a Ross Gift Card?
No, you cannot a return a gift card for cash.
But if you LOST your gift card (or had it stolen) you can get a new one as long as you still have the original register receipt.
Just bring it into any Ross store and they’ll set you up with a new gift card.
Can I Return Furniture for Store Credit Without a Receipt?
I called Ross customer service to get an answer to this question.
The Ross rep actually called my local store and spoke with the manager as it’s handled on a store-by-store basis.
The manager said that I COULD return the piece of furniture, without a receipt, for store credit.
But…it had to still have original tags on it and show no wear and be resell-able.
It’s also important to note that you’ll be stuck with store credit for the current selling price of the furniture.
How are Debit Card Returns Handled?
When making a return where your original form of payment was a debit card, your return will be added back to your back account via your debit card.
You can also opt for store credit if you’d prefer.
How to Return a Gift Without a Receipt?
If the item still has the price tag attached, you should be able to return the item for store credit.
If there is no tag, and no receipt, you’re stuck with it.
Is There a “Holiday” Return Policy?
After some research, it turns out Ross DOES INDEED have a separate return policy for holiday and Christmas purchases.
Ross gives you until January 31st to return all items purchased between December 1st – 31st.
Can I Make a Return With a Damaged Receipt?
Someone in the comments mentioned that they spilt coffee on their receipt and all it now showed was the date and return date.
They wanted to know if that would be an issue.
So I called Ross and was told that as long as the barcode at the bottom of the receipt was still usable then it wouldn’t be an issue.
Ask the Reader: Do you like the return policy at Ross or do you find it a little bit stingy?
By Kyle James