16 Questions About the Shein Return Policy Answered…Finally

Updated September 19, 2023 by Kyle

Moment of truth…I had never heard of Shein until a few weeks ago when I saw my teenage daughter shopping for clothes on their website. Turns out she’s a huge fan of their affordable, trendy styles. She especially loves their dresses, swimwear, and tops. But with all online clothes shopping, there comes a time when you need to make a return because something doesn’t fit right or just isn’t what you thought it would be. So when this happened to my daughter I walked her through the Shein return policy and the idea for this article was born. Here’s exactly how their return policy currently works.

14 Questions About the SHEIN Return Policy Answered...Finally

1. How Many Return Days Does Shein Allow?

35 days.

Shein gives you exactly 35 days after your “date of purchase” to initiate a return.

2. How Do I Initiate the Return Online?

You’ll want to login to your SHEIN account and go to “My Orders”.

Next, simply click on the “Return Item” button and select the items you want to return.

See Also: Zara Return Policy: Here’s How to Make Returns Easy

3. How Do I Access My Return Shipping Label?

Next you’ll want to print the return label provided and tape that bad-boy to the outside of your box.

After you initiate your return, the best way to find your return label is as follows:

1 – In your account, first go to My Orders.

2- Then click on Order Details.

3- Next, click on Return & Refund Record.

4- Lastly, click View to download and print your return label.

Then just drop it off at your local post office or arrange a USPS pickup from your house.

4. Do I Get a Free Return on Each Order or Only My First Return?

This was a question I was getting a lot as their policy is confusing.

To clarify, you get one free return per order, and it can even be for MULTIPLE items in an order.

It all just needs to be returned at once, in the same package.

Thanks to commenter Julianna for clearing this one up.

See Also: Is Shein a Legit Company? Here’s Everything You Need to Know

5. Who Pays The Return Shipping Charge?

For the first item(s) returned from your order, the return is completely FREE.

Once you’ve initially returned items from an order, you’ll have to pay $7.99 to return any additional items.

SHEIN will also let you use your own shipping method at your own cost if you’d rather make your return that way.

6. Is There Anything I Can’t Return?

Yes, there are several clothing items that CANNOT be returned.

– Bodysuits

– Lingerie

– Jewelry

– Beauty Items

– Party Supplies

– DIY Supplies

– Pet Products

– Cosmetics – You can’t return cosmetics if you break the hygiene seal.

– Stuff Marked Non-Returnable

See Also: American Eagle Return Policy: Time to Fully Understand It

7. Do I Need My Receipt to Make a Return?

Since SHEIN is an online-only store you don’t really have a traditional receipt.

You simply login to your account and start your return…NO receipt required.

8. What If I Removed the Tag?

Their official stance is the tag needs to be attached.

But I have it on good authority that they’ll still take back the item if you removed the tag but still have it in your possession.

Just throw it in the bag with your item(s) and you should be fine.

9. How Easy Is It To Make an Exchange?

Not super easy.

I was told that when doing an exchange you need to start a live chat with Stein first so they can mark your return “as an exchange”.

They’ll then process the exchange once they receive the return package.

Your first exchange from an order is completely free, after that you’re on the hook for the return shipping charges.

10. Can I Wear Items and Still Return Them?


You can obviously try them on, but if you wear them out to dinner or work (or something like that) they say they won’t take them back.

11. What Happens If I Wash an Item, Then Decide I Don’t Like It?

It depends.

If the reason you don’t like the item is because of damage from the wash, you need to contact SHEIN directly as you stand a good chance of getting a refund.

See Also: Abercrombie & Fitch Return Policy: Here’s the Real Deal on How It Works

12. Can I Return Clearance or Sale Items to Shein?


Unless the “On Sale” or “Clearance” item is marked online as “non-returnable” you can return it without a problem.

13. How Long Will It Take to Get My Refund?

10-15 days.

Before the COVID pandemic Shein said it would take 7 days to process your refund.

They now say it will take an additional 3-5 days making for a long 10-15 day wait.

The refund will come to you in whatever way you request.

Your 2 refund options are currently as follows:

– Original Payment Method

– Your SHEIN Wallet

14. Will Shein Let You Keep Items Instead of Returning Them?

Possibly, yes.

I have it on good authority that if your order reaches a minimum threshold, SHEIN will often tell you to keep the item and still refund you.

I have two friends that shop with them regularly and they’ve had this happen to them when their order total was just over $100.

Worth knowing.

15. Is It Possible to Cancel a Return?


If you need to cancel a return, and haven’t mailed it back yet, you can simply contact SHEIN customer service and they can help you out.

16. Do I Have to Pay a Fee for a New Size If I Want an Exchange?


Your exchange is FREE as long as it’s your FIRST exchange/return on one corresponding order number.

Ask the Reader: Shein is fairly new to the eCommerce space so many are not very familiar with their return policy yet. With that said, what’s been your experience with their policy? Let me know in the comments.

By Kyle James


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Do you get a free return on each order or only the very first return with them overall? For example, if I return a shirt from one order then order a dress at a later date and I want to return it, do they both qualify for free returns since they are the first return of their individual orders? Or is only the shirt free to return since it was the first return and I need to pay $7.99 for the dress return?

Last edited 1 year ago by Heather

hey! you get one free return per order. and it can even be multiple items in an order, it just all needs to be returned at once. but to clarify for your question, it is one free per order so in your scenario you could return both for free

Annah Ngobeni

How should I proof to the post office that I should return items for free. Today I went to post office to request for quotes to return items is too much. Kindly advice how to I go about returning items for free to Shein.


You don’t need to request for quote at the post office!!
If you follow step 2 and step 3 of the article, the post office will just scan the barcode of the return lable on your package and will take your package. That’s it, no payment is needed.

Barbara-Anne Mueller

When does the Christmas return policy take effect?


I’m returning a pair of shoes that just got delivered today, however when I submitted the application for return, this came up instead, and there is no return label like usual. What does this mean?


I cant figure out how to make a return if I purchased something as a guest. Does anyone know??


Can you return your item in a different SHEIN package? I got multiple stuff from shein and got mixed up with the bags and didn’t know which bag belonged to what shein item?

Andie D

I did the same thing. Put the item number from the bag in the Shein search bar and the item/picture should pop up. This allowed me to determine the correct package.

Last edited 1 year ago by Andie D

Do I have to pay a fee for the new size to be sent to me if I want to exchange an item?


I accidentally clicked return on shein before I got my clothes is that okay do I have to return them?


Do the items have to be put back into the little zip bags they come in


I purchased a few things from non-refundable items and some of them are damaged! Can I get a refund?


I would like to return a dress I was planning to wear to a wedding because I found other dresses that were better suited. However I removed the tag off the dress and threw it away. Is there any chance they’d still refund if I haven’t worn or washed the dress?


Im doing my first return at shein.
Do I just go to the post office and just ship back in those little zip bags they give us, or do I need to get a box from post office?

Candace Christian

I purchased a few items for my daughters and they do not have any tags. Not one of them. One of the sweaters doesn’t even have a label( and it has a weird stench). If my daughters can’t fit something, can it be returned this way?


I made an order that came split into 2 different packages. I want to return a few items from each… how do I do this?? Do I just stick them all in one of the packages? Or do I have to send them back each in the package they originally came in?


I received two blouses as a christmas gift but they don’t work for me, can I return them for store credit if I have an account with SHEIN


Does SHEIN resell their returns? I got two items that weren’t in their branded ziplock bag. It was in clear sealed plastic bags with the barcode sticker.

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