16 Questions About the Shein Return Policy Answered…Finally

Updated November 22, 2023 by Kyle James

Moment of truth…I had never heard of Shein until a few weeks ago when I saw my teenage daughter shopping for clothes on their website. Turns out she’s a huge fan of their affordable, trendy styles. She especially loves their dresses, swimwear, and tops. But with all online clothes shopping, there comes a time when you need to make a return because something doesn’t fit right or just isn’t what you thought it would be. So when this happened to my daughter I walked her through the Shein return policy and the idea for this article was born. Here’s exactly how their return policy currently works.

14 Questions About the SHEIN Return Policy Answered...Finally

1. How Many Return Days Does Shein Allow?

35 days.

Shein gives you exactly 35 days after your “date of purchase” to initiate a return.

2. How Do I Initiate the Return Online?

You’ll want to login to your SHEIN account and go to “My Orders”.

Next, simply click on the “Return Item” button and select the items you want to return.

See Also: Zara Return Policy: Here’s How to Make Returns Easy

3. How Do I Access My Return Shipping Label?

Next you’ll want to print the return label provided and tape that bad-boy to the outside of your box.

After you initiate your return, the best way to find your return label is as follows:

1 – In your account, first go to My Orders.

2- Then click on Order Details.

3- Next, click on Return & Refund Record and select method of return.

4- Lastly, click View to download and print your return label.

Then just drop it off at your local post office or arrange a USPS pickup from your house.

4. Do I Get a Free Return on Each Order or Only My First Return?

This was a question I was getting a lot as their policy is confusing.

To clarify, you get one free return per order, and it can even be for MULTIPLE items in an order.

It all just needs to be returned at once, in the same package or box.

Thanks to commenter Julianna for clearing this one up.

See Also: Is Shein a Legit Company? Here’s Everything You Need to Know

5. Who Pays The Return Shipping Charge?

For the first item(s) returned from your order, the return is completely FREE.

Once you’ve initially returned items from an order, you’ll have to pay $7.99 to return any additional items.

SHEIN will also let you use your own shipping method at your own cost if you’d rather make your return that way.

6. Is There Anything I Can’t Return?

Yes, there are several clothing items that CANNOT be returned.

– Bodysuits

– Lingerie

– Jewelry

– Beauty Items

– Party Supplies

– DIY Supplies

– Pet Products

– Cosmetics – You can’t return cosmetics if you break the hygiene seal.

– Stuff Marked Non-Returnable or Final Sale

See Also: American Eagle Return Policy: Time to Fully Understand It

7. Do I Need My Receipt to Make a Return?

Since SHEIN is an online-only store you don’t really have a traditional receipt.

You simply login to your account and start your return…NO receipt required.

8. What If I Removed the Tag?

Their official stance is the tag needs to be attached.

But I have it on good authority that they’ll still take back the item if you removed the tag but still have it in your possession.

Just throw it in the bag with your item(s) and you should be fine.

9. How Easy Is It To Make an Exchange?

Not super easy.

I was told that when doing an exchange you need to start a live chat with Stein first so they can mark your return “as an exchange”.

They’ll then process the exchange once they receive the return package.

Your first exchange from an order is completely free, after that you’re on the hook for the return shipping charges.

10. Can I Wear Items and Still Return Them?


You can obviously try them on, but if you wear them out to dinner or work (or something like that) they say they won’t take them back.

11. What Happens If I Wash an Item, Then Decide I Don’t Like It?

It depends.

If the reason you don’t like the item is because of damage from the wash, you need to contact SHEIN directly as you stand a good chance of getting a refund.

See Also: Abercrombie & Fitch Return Policy: Here’s the Real Deal on How It Works

12. Can I Return Clearance or Sale Items to Shein?


Unless the “On Sale” or “Clearance” item is marked online as “non-returnable” you can return it without a problem.

13. How Long Will It Take to Get My Refund?

10-15 days.

Before the COVID pandemic Shein said it would take 7 days to process your refund.

They now say it will take an additional 3-5 days making for a long 10-15 day wait.

The refund will come to you in whatever way you request.

Your 2 refund options are currently as follows:

– Original Payment Method

– Your SHEIN Wallet

14. Will Shein Let You Keep Items Instead of Returning Them?

Possibly, yes.

I have it on good authority that if your order reaches a minimum threshold, SHEIN will often tell you to keep the item and still refund you.

I have two friends that shop with them regularly and they’ve had this happen to them when their order total was just over $100.

Worth knowing.

15. Is It Possible to Cancel a Return?


If you need to cancel a return, and haven’t mailed it back yet, you can simply contact SHEIN customer service and they can help you out.

16. Do I Have to Pay a Fee for a New Size If I Want an Exchange?


Your exchange is FREE as long as it’s your FIRST exchange/return on one corresponding order number.

Bonus Question #1: Will I Be Refunded on the Sales Tax?

According to Julia in the comments, tax is NOT refunded, only the full amount you pay for the item.

This seems really strange and not ethical, does anyone else have any experience with not getting refunded the sales tax?

Bonus Question #2: Will Shein Let Me Keep Some Items I Try to Return?


According to several folks in the comments, when trying to make a return, have received an email from Shein stating “you can keep the product not withstanding any statutory rights to withdrawal.”

Followed by “consider it a gift from us.”

This is a very strange way of saying you can KEEP the item and still get your money back.

A commenter by the name of “Shan” had the best explanation for this, saying that some stuff just isn’t worth their time when trying to arrange a return, especially when the value of the item exceeds the return shipping costs.

Ask the Reader: Shein is fairly new to the eCommerce space so many are not very familiar with their return policy yet. With that said, what’s been your experience with their policy? Let me know in the comments.

By Kyle James


Notify of

This site uses Akismet to reduce spam. Learn how your comment data is processed.

Inline Feedbacks
View all comments

Hi! So I ordered a few things, but am thinking of returning a few. Since SHEIN requires photos of the items would I send photos of me in the clothes or just like a picture of it laid out since they want the items “unworn”. Thanks!

Cindi Shepherd

I have done several returns and I’ve never sent a picture of my return


I usually just post a picture of nothing lol or the bag the item came in. Nobody actually looks at it


Hi, I made a large order and it got delivered in 3 separate packages. I want to rerun multiple items from each package. Do i do 3 separate returns and return them in their outer bag? Or just don2 return and put everything into the largest outer bag? Thanks x


It all has to be sent in one return if it was purchased together


Hello. I’ve followed the directions to return items but when I finish and hit “Next Step” to submit, nothing happens. Can you either (1) provide me with the address to mail my return; or (2) tell me how to get beyond this problem? Thank you. Elle


Did you tick the item on the left hand side?


hi, i want to return a swimsuit but the hygiene sticker fell off…can it still be returned?


Hey! Swimsuits actually cannot be returned/ or exchanged.


Hi, I hope I can find an answer here, I recently made a purchase on Shein and since then the item has been discounted, I plan to return it but I want to know if I would receive the price I payed for it or it’s new discounted price? Thank you.


I didn’t cut off the shein tag itself off the shirt but I did cut off the white paper tag with the washing instructions, if I return it and they receive the top and decide to refuse it, will they send the item back or give me store credit or will I lose my money?

Rhianne virgo

I purchased a whole heap of items from shein and stupidly started putting the little bags in a pile instead of with the item. Now I need to make a return and don’t know which bag is for which item. Do you think it will matter?


Did you manage to make a return? I have the exact same problem! Just piled a load of the bags up and have no idea what came in which. Would be great to hear if you managed to return items anyway


If you go into description on each item you want to return in your order you will find the number for each bag. On clothing anyway that’s how I found them to do it right. Have not returned items yet though


My stuff don’t have any tags, how can I match the bags now. This was my 1st order and probably the last. Not even in the website I can’t see any numbers so I can’t match it with the number on the bag. Sooo annoying!


I had the same issue. I couldn’t find the information in the return section of the app. I took a screenshot of my return then searched for each item. When you find the item you want to return look at the description of that item (where the fabric info is). I found the barcodes at the bottom of each description. I hope this helps someone.

Kate W

My sister-in-law ordered an entire wardrobe for my son from this company. I am not a fan of this company in the least, I think the clothes are tacky and cheaply made. However, she did not consult me first, but whatever. The problem is, these clothing have made my child sick. Since he has some sensitivities to other things, although never to clothing, I made sure to wash all of the clothes and hot water with two rinses before I allowed him to wear them. Even so, it still wreaked havoc on him. He’s had skin outbreaks, and is nauseous every time he wears anything from this company. Obviously we have laundered the clothes, and there are no tags available. I feel that the company should be on the line to at least offer a partial refund considering that it has made my child sick. Especially given the fact that recent reports have revealed the dangerous toxicity of chemicals used in this clothing.

What are the chances that Shein will actually refund my sister-in-law’s money?


I initiated the return and printed out the same label twice and stick the same on two different packages. Then I learned that we can’t do that. Will I get my refund? Will there be any problem?


I keep getting charges from SHEIN and I haven’t ordered anything in a very long time


I need to return an item but it wasn’t ordered through an account or app, therefore I have no link to return item.
How can I return it?

Colt Byrom

Same here… any luck?

Joy Tregle

I’m not sure why my order is not showing up on my account. How can idiot get a return label?

Gloria Butner

Ok I understand this first free return a little better but I always return all my items in one bag with my first label and it always says they will take 7.99 off the top- so why if that is free, I’m still confused I always order at least ten items and usually send back most of it, but all in that one bag so it looks like I get charged 7.99 for that only label I print! Can someone tell me if it’s free?


I’m trying the same and it’s telling me the fee.
I’m wondering if I sell it on and keep the fee. Seems less hassle lol


I am no longer getting free returns. It is informing me of a $10.52 deduction for each return (not order). This is really confusing me. It really does not seem worth it anymore if you can not do free returns.


Yep. They even want to charge me $10.52 to return an item when they sent the wrong size!


do you return items that are coming from ‘overseas mall’ and the ‘us mall’ to the same place? or is it 2 seperate returns?


Can I still return an item if I have the tag but I accidentally threw away the package it came in with the barcode on it? Will I still be refunded?